Menu
Login
When I rarely go to an oil change place, I want to go in, get my oil change and leave. In the past it normally takes 10-15 minutes to do so. I've tried a number of oil change chains here in Canada over the last 20 years and they've consistently provided 10-15 minute service. On 10/02/07 at Mr. Lube on Fraser Highway in Abbotsford, BC, I was essentially held hostage and exposed to a 30 minute sales pitch while waiting for my oil to be changed. It took 25 minutes for my oil to drain before they put in new oil. I wanted an oil change but they tried to sell me a, high-end oil, a deluxe air filter, new battery, engine flush and more. Every few minutes I was told by the pimply faced kid that they had checked something and recommended it be replaced. It didn't stop. I told the kid that I didn't have that much money and only wanted an oil change but that wasn't good enough, he didn't believe me. Every time he addressed me, he called me sir. Two or three time is enough but over a dozen times, give me a break! I've been charged with assault in the past and this was one of those rare occasions since that I wanted to beat somebody so bad. It's as if Mr. Lube employees follow a script for selling to customers, I don't know. An e-mail to the company e-mail went unanswered.
I went to Mr, lube on warden and Eglinton to change my front winter tires. after an hour and half I was told my lug nut is broken and they need $200 to fix it, I left Mr, lube with broken front tire lug nut.
I complaint to H/O, the manager of Mr. lube on the above branch contacted me " we will give you $40 for broken lug nut" Now the lug nut that they broke and they wanted me to pay them $200 plus taxes, only cost $40 to replace.
Can anyone make sense out of this?
How big company can operate as such?