MTA
Reviews and Complaints

The bus was delayed 1 hour, then it arrives and it is too full with passengers standing and sitting in the front seats that are prohibited for health reasons, how it is possible that we can be exposed to so many people crowded in one place (bus) it is unacceptable, for the health of the driver and the passengers. This is not the first time that the bus is late, it has already done it before on other occasions, and I have to wait for the bus like 45 min to 1 hour.

Today August 11th, bus number 3366 .
With pick up time at 99 street and Madison Avenue at 5 pm to Wakefield Route.
Extremely rude bus driver, the bus ride was the worse i ever had.
I Have been riding the express bus for over 5 years and most drivers are very courteous and professional.
This particular driver never answers back when you say thank you.
And todays ride was from hell, he did not miss a single hole in the bumpy highway and kept speeding all the.way.
We all pay $6.75 a ride to be comfortable and relax after a very hard day at work.
If he is not happy with his job, I am sure someone else needs a job.

Bus driver this morning came on time to pick up at the destination stop. But as we are heading towards Kew Garden bus driver was driving extremely slow. This made me miss my 6:30 train heading towards the city. On the app it stated that we was supposed to arrive at the train station at 6:23. It's unbelievable, I'm extremely piss because I was late for work. Have to do better with this.

The is constantly late or doesn't show at 10pm. I get to this bus stop 15 to 20 mins to catch this bus for work only to wait for a half a hour or more for it to come. I've text the number at the bus stop to track the bus only for it to tell me service. I find I unfair for me to pay for service like this when the service is so bad that it is now affecting my performance at work

Bus 3373 at 730 am on 7/21/2021 was rude and looked miserable. he also left us in the wrong spot when dropping off. when I asked why he said because he was going straight and that where we were getting left. RUDE RUDE RUDE .. hes making up his own bus stops!

This morning I boarded the BXM10 bus that leaves Boston Road (TILLOTSON Avenue) which I take from that stop until the first stop in Manhattan (122nd st and 2nd Avenue). Well after the 180st stop in the Bronx I started pressing the stop a few times and the light would not light up so when the stop was approaching after the bus came off the highway I approached the lady driver and that lady started yelling at me like I was her child telling me not to speak to her if she was driving and ordering me to sit down. I did not answer back because I did not want to make the ride unpleasant for the other passengers and it was just too early for that. She was rude and her behavior inappropriate. If the stop button would have been working I would have not even gotten up at all until the bus actually reached the location and I did this because weeks ago the same thing with the button happened and I waited until the bus reached a few feet to get up and the driver (which is another driver that leaves Boston Road at 6:15 am and is the rudest - and had passengers avoiding his bus and went as far as leaving a passenger while she was putting her mask on the other day. She was with us at the stop and she went to put her mask on and he left her). To avoid having to ride until 84th street like the other one did, I approached this lady this morning and she exploded that a passenger all the way in the back in the bus just shook his head in disbelief. We are paying passengers and all we ask is to be picked up and left at our stops, not to be spoken to as if we were children.

I catch the bxm8 6:19am exress bus daily at the White Plains Road/Bruckner Blvd stop going into Manhattan. However, a new driver has been the route about 2 weeks and he is always early. He arrives at 6:14 or 6:15 daily and after the regular 3-4 people board he leaves. He does not wait until 6:19am.

You literally miss the bus when you are on-time. He needs to follow the bus schedule.

I was on the Q70/SBS on 6/24 at 11:30 am, and had a bus driver that was incredibly rude. I wasn't sure which stop to get off at, and said "excuse me" four or five times, and then moved to the front of the bus in case she didn't see or hear me. I said "excuse me" thrice more, and she continued to talk to the only other passenger on the bus. I raised my voice and said "excuse me" again, I'm not sure where to get off the bus. She stopped the other conversation, and began yelling at me that I'm not her mother and I am not to raise my voice at her. I told her that I've been trying to get her attention and even moved to the front of the bus to do so in case she didn't hear me. The argument continued for a few more minutes, and then it ended. It was started up again when she started asking if I was wearing AirPods, since I was talking like someone who was wearing them. I explained again that I was not wearing AirPods, but I was talking louder because it seemed like she couldn't hear me. She continued to yell at me for making her raise her voice, I told her that it had ended but she kept going. I eventually just stopped listening, got off the bus, and called for an Uber.

The Hispanic male bus driver for BxM11 starting at 12:30pm 241st Street/Wakefield is a prejudice [censored]. He did not show up at the first pickup station at 241st Street to pick up the predominantly black paying passengers waiting for their ride to work or whatever destination. I am disappointed with his attitude and rudeness towards black passengers like myself. Someone needs to remove him from that route.

I always take Bxm11 I always get the bus at 2:14 the driver was speeding so he got there earlier than 2:14pm on January 27th 2021 when I ran across the street and waved at him to let me on he shook his head and left me standing in the cold that is Bxm11 (#3096) he should be dealt with because that bus was even empty so now I have to wait in the freezing cold for 30min

I had an account for Ezpass in NYS; I gave provided my bank information so that the system may collect per trip I make. There after, I did see money being deducted from my account, which I believed its for my tolls. However, they kept billing me while at the same time they are charging my bank account, which got me confused. I called them to inquire and was told that the charges were Not for the tolls but were for a monthly fee which I had no idea about. That caused my tolls to add up with a very high penalties making it reach over $10, 000. I kept calling but got no where.

I was going to desk with half fare Medicaid card n lady at cashier wouldn't let me three have her picture she was rude n nasty saying no one want to pay for fare just nasty please contact me at [protected] my names davie landis

On Feb 2020 I went to DMV to make sure I had no outstanding tickets as I had done as long as I've had a license. My license was fine. I asked about toll tickets I was expecting for over months I had not received. I was told about a backlog and I would be notified. I renewed my license (which I could not do months prior, because I had outstanding tickets which I had since cleared) I have always had an EZ pass with vehicles in the passed and always had issues with EZ assuming I would be using my pass at the same amount month to month (say I used 250.00 one month... they would assume I would be using that amount next month and just take it from my account) I didn't get an EZ pass for my current car for that reason. Every toll sign says tickets are in the mail. That's it. Nothing else. I have learned that the tickets go to the address of the residence on your license. Nowhere in DMV does this information show up. Not anywhere. DMV does not have any information regarding EZ pass until your registration is suspended. Who even knows that they are intertwined. And if they are, their computers should be linked. Tickets are always (prior) related to your license. Your insurance is linked to your registration. Somewhere, it is now the opposite. Your EZ pass tickets are linked to your registration. This is the whoopie woop. After, having my cars license plates taking after going over the Throgs Ne ck Bridge I had an officer (officers) empathize with me on the process of this confiscation. I was giving a ticket, and I had a friend come get my car. I would not let them call to have it tolled. I was confused. The officer gave me a ticket for a suspended registration. He told me to show up. Don't not show up he warned me. Go to this appointment. I went. My ticket was dismissed immediately. Why?.. I wondered. If I have a suspension of any kind.. there is a fine. Why not in this situation? Fraud. No lawyer will take this case. Lawyers take cases. DWIs, speeding. All sorts of things. Not his. Why?... The fees on these tickets are herendous. After research... I read on the EZ pass website that after 3 tickets your registration is suspended, so why is it that I was allowed to go back and forth to work for almost 9 months without a suspension? I would have resolved the issue. Its not meant for the issue to be resolved, NY residence are being robbed. Hard working people trying to get to work and believing that the system is working for you when it is not. It is so hurtful to know that this is going on. There should be outrage. But, there is none. This toll less option is so flawed. They know it. We know it. And still there is no compromise.

There is this one MTA Bus Driver on the SIM30 - today 3/11/20 bus number 2433, at approximately 7:30 am, he has the heater full blast on 82 degrees and 4 of us asked him nicely if he would kindly turn the heat down. He ignored us and the request. This is unacceptable since we are dealing with a Coronavirus outbreak and he has us dying on the bus. It's not like we can open a window to cool off and breathe. This is what he does everytime he operates the bus. One passenger ended up with a headache from the heat.

I was waiting for the 29 bus to city island at about 11:40pm at the Fordham Street with my 4 year old daughter and the bus driver had seen us waiting for it and had his/her signal to stop at the bus stop, when he/she started to speed up passing the red light and passed us. The bus driver didn't even stop and kept on going. This isn't the first time that this happened to me. I think it's extremely rude and unprofessional! I took a picture of the number of the bus when I had to start walking and seen the driver pass on the opposite side.

11:10 pm arriving from amtrak going downtown waiting on express track - dec 25th.
Many people waiting for a downtown express - many announcements and even a mta guy downstairs pointing out direction of how to find the local downtown track but no person or no announcement, sign or anything saying that downtown is not running express. We figured it out when we saw a train running local then we changed to local platform but many visitors arriving from sold out amtrak train did not and remained waiting for the non existent express train.
Please it is a holiday season and people want to enjoy - they should not be wasting their valuable time in the lost mta time zones

I had checked to see if any buses or cars were
Coming then i had pulled over by a bus stop and was dropping off someone and this bus had came down the street really fast and i was about to drive away but it stopped, and someone got off the bus and told me the bus driver had taken a picture of my license plate and sent me a ticket. I looked to my left and he pulled over to the left side of me, blocking the whole street saying, " hey, i just sent you a $150 ticket" and then i had said " oh no i just pulled over to drop someone off and i was about to drive away but this guy told me you gave me a ticket". So he gave me an attitude and said " oh don't worry, you'll just get a $150 ticket, Don't worry about it." He had given me a rude attitude while i had remained calm and tried explaining myself and unfairly stopped and took a picture of my license as soon as i was about to drive away, but i didn't because he sent some random man off the bus to tell me he sent me a ticket.

11/12/19 at approx 450 pm at fingerboard road. First stop over the bridge. The driver of the sim 35 saw several people waiving him down and drove by us without stopping.one of the Coldest days of the year.
Hispanic heavy set driver. Saw us waiving and didn't even think about stopping. How do I have this escalated within the mta. Absolutely terrible customer service.

Attention Sir/Madam

On today November 4th at 8:20am, I was at the intersection of Francis Lewis and Linden waiting for light to change. MTA bus number 8045 was at the bus stop unloading and taking on customers. I pull along side waiting for light to change as before mentioned.

The light changed and your bus driver pulls out, I notice he was coming into the same lane as me, maybe he didn't look in his mirror, so I began blowing my horn aggressively. He continued not yielding the right of way, almost taking my passenger side mirror off had not I gave up and let him in. Also, my grandson was in the back in his car seat. I was shocked at this drivers actions and feel he needs more training. Also, I followed as we were both turning on to Springfield Blvd, and he run the yellow light without yielding, and and he cross and was in the intersection the light change to red. I call that running a red light! Then stop at his next bus stop on the street.