MTA
Reviews and Complaints

I recently used the subway service provided by MTA, and I must say it was a seamless experience. The trains were clean, on time, and the staff was helpful. Navigating through the stations was easy, and the announcements were clear. I felt safe and comfortable throughout my journey. I highly recommend MTA's subway service to anyone looking for a convenient and reliable mode of transportation in New York City.

Bus driver on express bxm11 3385. I paid my fare and went to sit in the first seat the bus driver yelled at me no no no you can’t sit there. There was nothing or no one in this seat. I pay $14 a day to be comfortable and ride the express with out having the driver yell at me that I basically can not sit in the sit near to her. Am I contagious? She is also enclosed off from the passengers so I am confused as to why I was refused a seat.

Today, 02/06/24, I was ignored by the individual who drove the Bus B8 (417) around 10-35 AM.

I would like to remind those individuals who drive the buses that the bus is not your own property and you provide a service to the residents of New York.

Personally, I pay $137 monthly and insist that the service is of high quality. This attitude of those individuals who drive buses is disgusting! Service is below par! That's why, this is one of the reasons, people don't want to pay for a service that is at the lowest level. Bus B8 number 417 - you are disgusting!

The B64 goes to the 74th Street Fort Hamilton Pky stop (Stopcode 801019) on weekdays at 3PM. However, there is only one bus every day and lots of kids take the B64. This results in crowding through both doors, lack of seating, and a dangerous amount of kids standing, packed like sardines into the bus. When I can’t get a seat, the tightly packed bus makes it hard to breathe, and it causes poor ventilation in the winter. I hope the MTA looks into this issue, as it has gotten to the point where administrators of McKinley JHS 259 have to control the lines and crowds.

Why the express buses go beyond the 25-mph limit in Manhattan? There like they are getting pay to go speed. They have not regard of anyone outside the buses or inside. In the highways they fly like if they were on a racetrack, zig zagging from right to left and left to right. They are going to cost a catastrophe.

I will make sure the news do an "expose" about the MTA's disregard for safety.

Queens Bound X68 buses show up random times at the bus stops in the city. I get on at 49th St. & Madison Avenue. I got to the stop at 4:40pm the bus either didn't show up or left earlier. I stood there until 5:11pm before another bus showed up. The timing of these buses are never the same and are not conducive to most working people's schedules. Usually hours are 9-5 so a bus coming at 4:40 means you have to leave work earlier to walk to the stop and get there, the bus should have been there for 4:50 but was not. This is very frustrating. Why do they have to keep schedules Manhattan bound but not Queens bound? It makes no sense. Standing there for 30 minutes in the rain is not the best way to end my day. This happens often.

I am filing a complaint against the express bus driver on the BxM6 Bus #1408 to Parkchester that left 24th Street and Madison Avenue at 7:15 PM on Sunday, October 1, 2023. He was driving in a reckless manner. He was speeding and braking throughout the entire trip. As we were exiting the bus, I heard a number of passengers expressing among themselves how they were frightened and prayed that we would reach our destination safely.

I take the bx34 every day to work and the schedule departure monday thru friday at 7:27am but this bus driver is never there even at 7:25am. He leaves at whatever time he wants and leaves people behind that are expected to ride at that time. The next bus leaves at 7:42am which is 14 minutes after. How can a driver make their own schedUle and in the same way inconvenience so many people that are trying to get to work on time. I have to ride ubers every time to make it on time. This should be investigated because complaints have been done to the next driver and he says people have to call. How many times ? This is horrible. Today is a rainy day and i am getting to work late. I hate how the MTA treats customers.

Most of these bus drivers are so inconsiderate of people’s time. You wait 10-15mins for a bus that will just pass you by like you aren’t standing there waving on the curb. For $14 a day the damn bus should STOP AT EVERY STOP in Queens EVERYDAY as they are paid to do! Too many times to count I’ve had to take the train and arrive late to work. Nothing like starting your days frustrated and angry.

for the last 2 days(9-19-20) the 628am bus has not arrived . the app lies and says bus arrived when it has not.

the service on this line is horrible as are the bus drivers for the most part.

it is apparent that the mta cares very little for minority communities as this level of service would never be tolerated in white communities/

As someone who has ridded this line since it was under the Liberty Lines banner i can tell you these bus's are not maintained as evidence of seats being broken and spotty ac in the summer.

If you cant provide a decent level of service and hire drivers who actually understand how to drive a public vehicle then sell the line or shut it down.

Yesterday my ride to Camden Plaza in downtown Brooklyn from the corner of Bergen Street & Troy Ave took over an hour & 45 minutes which was crazy. There was a large number of people standing there waiting & the bus filled up to overflowing in no time. People were sneaking in through the backdoor. There were Old People with shopping carts & walkers who all piled up in the front of the bus. And because it was so hot yesterday people were already irritable & piss off there were almost a couple of fights but, others prevented things from going there. Six B15 Buses will come back to back & only ( 1 ) B65. Something definitely needs to be done. That was yesterday, got up this morning to go to the laundry & it was the same thing going on. A large group of people waiting & school kids as well as school are getting started.

Can you provide the name and phone no. To the mta complaint headquarters.

The bxm8 - bus operator sched to depart at 11:10 every tuesday and wednesday from 24th street to pelham bay bronx has not shown up 15 times the last 3 months.

I am disabled individual walk with a cane to support me and cannot climb the subway stairs and rely on the bxm8 bus to get me home.

It's always the same bus operator that does not show up.

The other bus operators on monday, thursdays and fridays always show up.

A bus operator on Q18 bus #7442, Sun, Aug 20 2023 around 1:40 pm on 30 Ave / 42nd St, verbally harrassesed me for bus fare along side with other riders including some senior citizens. Though specifically had it out for me because the OMNY didn't work on my phone which usually has problems. He started to call me broke and harrassesed me instead of helping me with the machine. My girlfriend witnessing the entire thing payed for it because it was a scary situation for her. When I started to leave the bus at my stop to Maspeth 69 ST/52 AV I started crossing the bus stopped mid turn in front of me and honked at me. The operator proceeded to verbally harrass me. Than left to complete his route. The entire ride was also very dangerous as he went fast in every area that you shouldn't in the q18 route.

I ride that bus to go anywhere in the city and this experience was by far troubling, expeccially how often i've been and going to be riding this bus for.

Good Afternoon,

I’m annoyed and I feel unless I have a white person speak for me that’s the only way I will be heard. I have been a Long Island Railroad customer for years and I appreciate the service getting to and from work. However, I know nothing is perfect and I don’t think it’s fair that all these trains are being Changed to accommodate the Grand Central Station and no survey was done to see what people are saying. I had to change my work schedule a few times too and it’s not fair. Now I finally have a train from Hempstead to Pennstation at 6:24-“am that works and now they changing it to Grand Central. Why have two trains 624am and 6:37am going to Grand Central. I can’t keep changing my work schedule for this. This is not fair.

On multiple occasions when I take the 34th Street crosstown bus eastbound I've asked the driver if he goes to First Avenue. I ALWAYS ask the driver if the bus goes to First Avenue. On the last 3 times I rode this route I asked the driver if he goes to First Avenue and I was told YES. Then of the most recent 3 trips the bus turned onto 2nd Avenue. The driver said, "Well then I think you're just going to have to walk the rest of the way." Unacceptable. This begs the question WHY do so many drivers not know their route? Do they have GPS on the dashboard so they are oblivious to their destination? If your drivers don't know where they are going then the MTA NEEDS to post signs (communication is not a strong point of the MTA) pointing out the different destinations between the M34 and the M34A,

As such, I am requesting a refund of $2.75. I am tired of paying for grossly inadequate service.

Here are the MetroCard numbers to verify this ride that took place around 5:30 pm on 8.9.23. Under the word "Expires" [protected] and under the expiry date [protected].

I look forward to the MTA training your drivers so they do not deliver inaccurate information and the refund I have requested (check or MetroCard - either is fine.) I certainly hope the next time I ride this route the driver knows where they are going!

29, July 2023:

ATTENTION: Managing Attorney, MTA

Pending Indexing: Annie L Henderson, Theodore J. Henderson Sr, HCW-IROV-T

Pro-Se, Litigants

PLAINTIFF’s

-v-

MTA, NYCT, MaBSTOA, Et. al,

Defendants

Section-32 Full Settlement, Plus, Retro-Active Assault On Duty, and Accidental Pension as Filed for last Years earnings, $105,000+ Tax Exempt= $77,000+/YearDirect Deposit in Full with NDA Differential Pay (22) Hours/Week

LEGAL FEES TIMES 40 Years at $575/Hour or Fraction Thereof Any All Expenses, $50,000,00+Punitive Damages, Damages, Criminal Prosecution's of Any All Actors: Due Process, Fiduciary Responsibilities Act, as Amend, C.B.A. 42 U.S.C. Title VII, A.D.A., Criminal, Arrests, Civil Rights [protected] Many other Precedent Causes Requested MTA et al, to Reach Out: [protected] /[protected]

ted henderson sr

I take the D train every day and I must say this service sucks. The wait time is longer than expected and it stops for more than 10 minutes on Bedford and 205, going uptown and downtown, making my ride longer when it supposed to be 20 minutes less. Every day is an issue with the train, out of service, malfunctions and sometimes they don’t even know what they doing. We are paying a lot of money each year but I don’t see any difference. All the train stations are dirty and needs to be clean more often.