Mueller Furniture’s earns a 1.0-star rating from 6 reviews, showing that the majority of customers are dissatisfied with their purchases.
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I bought a dining room table and the leg fell off in the first week
I bought a dining room table and the leg fell off in the first week. Also, I got a leather recliner, but the springs broke, the leather split, and it shed metal shavings onto the carpet under the chair, which ruined our new carpet.
I got insurance for a chair we bought at Mueller Furniture Co
I got insurance for a chair we bought at Mueller Furniture Co. It got damaged and they gave us the run-around, but they eventually came and took it. That was like 2 months ago and we still haven't received our chair back. We've been making payments and it seems like we'll have it paid off before we actually get the chair.
I ordered a desk from Mueller Furniture Co on 6/5, thinking it was made of solid wood
I ordered a desk from Mueller Furniture Co on 6/5, thinking it was made of solid wood. I've been making payments on it, and the final cost came to $1755.09. However, when it was delivered today, 10/8, I could immediately tell that it wasn't solid wood and not what I had paid for. The back of the desk was poorly put on, and there were some issues with the stain as well. The delivery folks took it back, but when I reached out to the store, it took two weeks for the manager or store owner to respond. Unfortunately, I haven't heard back from them yet, and all I want is my money refunded. They supposedly have a 30-day guarantee. Additionally, there's still a $400 balance for the chair.
Is Mueller Furniture Legit?
Mueller Furniture earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Mueller Furniture. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Mueller Furniture has claimed the domain name for muellerfurniture.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Muellerfurniture.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Muellerfurniture.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- While Mueller Furniture has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- The website belonging to Mueller Furniture has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
We gave 'em 500 bucks to get some furniture in April
We gave 'em 500 bucks to get some furniture in April. But guess what? Still no furniture! First time they missed the delivery date, we called 'em up, but no response. We kept callin' and callin', but nothin'. So we asked for our money back to buy from another place, and they said we gotta pay a restockin' fee. Then they said the furniture was bein' made, and if we had asked for a refund earlier, we could've gotten it. They gave us a new date, August 4th. Well, that came and went too. Finally, on the 13th, they left a voicemail sayin' they'll check every day to find out where it is. And now they're sayin' it's on a truck from some other place.
I bought a $3,500.00 Flexsteel Sectional from Mueller Furniture in Lake Saint Louis MO in Aug of 2020
I bought a $3,500.00 Flexsteel Sectional from Mueller Furniture in Lake Saint Louis MO in Aug of 2020. Since it arrived, the cushions all went flat and sank to the rear, except for the cushion in the middle which is hard as a brick. I contacted Mueller multiple times and they replaced the stuffing in the cushions with the same material. They told me it's just how the couch is. This problem has never been resolved and it's embarrassing for guests to sit on it. It looks like it's been around for 10 years even though we don't have any pets or children at home. I just want a solid cushion and I can't seem to get it done. Mueller should help me with the supplier, Flexsteel, and take care of this issue. I'm so dissatisfied and disappointed. I chose them over a big chain and this is what I ended up with.
I bought a couch and recliner from Mueller Furniture on 05/25
I bought a couch and recliner from Mueller Furniture on 05/25. The salesperson, Karla, told me it was leather, but it turned out to be misleading information. The couch's cup holder has been giving me trouble, and now the leather on the back is peeling. I spoke to the manager, Jim, about these issues, and they sent someone to glue it a month later. However, I just want a refund. They keep avoiding the refund and now they're sending someone again for the peeling. The couch is not worth what I paid for it. I called the manufacturer and they confirmed it's leather and vinyl leather. I informed the manager that I want a refund, but they say it's been more than 30 days. I was trying to get a refund before the 30 days, but that became an issue.
Mueller Furniture Reviews 0
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About Mueller Furniture
One of the key strengths of Mueller Furniture is its extensive selection of furniture options. Whether you are looking for a new sofa, dining set, bedroom furniture, or home office essentials, Mueller Furniture has a wide range of choices to suit various tastes and preferences. Their inventory includes pieces from renowned brands, ensuring that customers have access to top-notch quality and stylish designs.
In addition to their diverse selection, Mueller Furniture prides itself on offering furniture that is not only aesthetically pleasing but also built to last. Their commitment to quality is evident in the materials used and the craftsmanship of each piece. By sourcing furniture from trusted manufacturers, Mueller Furniture ensures that customers receive durable and long-lasting products that will withstand the test of time.
Furthermore, Mueller Furniture understands the importance of providing exceptional customer service. Their knowledgeable and friendly staff are always ready to assist customers in finding the perfect furniture pieces to meet their needs. Whether you need guidance on selecting the right style, fabric, or finish, the team at Mueller Furniture is dedicated to helping you make informed decisions and create the ideal living space.
Another notable aspect of Mueller Furniture is their commitment to competitive pricing. They strive to offer furniture at affordable prices without compromising on quality. This dedication to value ensures that customers can find furniture that fits their budget without sacrificing style or durability.
Mueller Furniture also recognizes the importance of convenience in the modern shopping experience. Their website, muellerfurniture.com, provides a user-friendly platform where customers can browse their extensive inventory, view detailed product descriptions, and even make purchases online. This online presence allows customers to shop from the comfort of their own homes, making the furniture buying process hassle-free and efficient.
Overall, Mueller Furniture is a trusted and reliable furniture retailer that offers a wide selection of high-quality products, exceptional customer service, competitive pricing, and convenient online shopping options. With their commitment to excellence, Mueller Furniture is a go-to destination for individuals looking to furnish their homes with stylish and durable furniture pieces.
Overview of Mueller Furniture complaint handling
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Mueller Furniture Contacts
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Mueller Furniture phone numbers+1 (618) 233-0667+1 (618) 233-0667Click up if you have successfully reached Mueller Furniture by calling +1 (618) 233-0667 phone number 0 0 users reported that they have successfully reached Mueller Furniture by calling +1 (618) 233-0667 phone number Click down if you have unsuccessfully reached Mueller Furniture by calling +1 (618) 233-0667 phone number 0 0 users reported that they have UNsuccessfully reached Mueller Furniture by calling +1 (618) 233-0667 phone number
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Mueller Furniture emailsmark@muellerfurniture.com99%Confidence score: 99%furnituredealer@muellerfurniture.com97%Confidence score: 97%
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Mueller Furniture address1004 E Main St, Belleville, Illinois, 62220-3998, United States
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Mueller Furniture social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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