MultiChoice Africa / DSTV
Reviews and Complaints

Good Day,

I am utterly disgusted and disappointed by Multichoice and this so called pay TV myth, the nerve they have to debit R10320.00 on my account. A few month ago I was minding my own business then I received a call from someone that offered me to upgrade my decoders, I figured why not, that was the worst mistake I ever made. During the activation I advised the consultant that was helping me to move whatever credit that I had on my old account to the new account. Fast forward to my nightmare, I have insurance with them and I've been seeing debits from Multichoice every month as usual like before I did the swap, however turns out they have been debiting for insurance only and I wasn't aware until I got a message that my account hadn't been paid in 3months. My 1st thought was hold on, weren't the services supposed to be disconnected if the account wasn't paid? It is pay TV after all right However I figured you know what perhaps I am also partly to blame for not monitoring, So I called and spoke to the consultant explained my dilemma and I was told that someone would call me back she took my details for call back, however during the call I told them that look, the balance on account too high I can't afford to pay it all at once and that I had initially opted for price lock but I said to a consultant I'm willing to pay that was outstanding amount but it had to be divided within the remaining months of the contract which was then 20 Months plus I pay the initial price lock and their words was don't worry sir that we can do even arranged that they can debit provided I get a call back as promised. Month passed still no debit I called and again was promised a call back I even went to the front counter at your offices to check what's going on because I haven't received a call back and I was concerned and again at the branch consultant politely apologized and said she make sure that all her queries are sorted and would call me or email I left till having confidence in Multichoice I mean they have once won the orange index so I have no reason not go trust them.Out of the blue I get notification that Multichoice debited R10320.00 the shock and the disappointment I had, my heart stopped and I lost my breath for a seconds, took a while to compose myself together so that's what I got for trusting these crooks really broke me to pieces its December and I am a family man, why I am taking the blame for the incompetence on their behalf. Till to this day no one has even called me regarding this issue but they quick to debit, I am even starting to think that maybe I must get fibre and stream my programs at cut all ties with DSTV. Sis on you Multichoice.

Regards,

My account is paid and i keep getting a on screan msg to pay, yet the on the self help page says otherwise.. So nothing is matching up and i have been disconnected... I am on the R99 package for a reason, i pay my account every month yet i get cut off as when you wish and expect me to pay reconnection fees when the fault is your side. This issue better be resolved today as i am serioisly tired of this every month disconnection nonsense..

We applied for the Price Lock in 2015. Our Price lock Contract finished in November 2017.
DSTV phoned us and told us that they did not activate a debit orders for the Price Lock. They asked us to make a payment plan with DSTV which of course was a hassle, everyone I spoke to referred me to someone else, eventually I got the payment plan sorted out. I offered to pay R2000.00 a month including my subscription. The lady came back and said that I must pay R1868.04 per month, which I agreed to. The debit orders have been going off and everything was going well.
In September our debit order did not go through because my husbands salary only come in to our account on the 8th ... so I made a manual payment of R2500.00. Then the same happened in October and once again I made a manual payment of R2500.00. I phoned in twice to tell the call centre consultants and they said that they cannot do anything ..but will get the 24 month contract people to phone me ..my fist call was on 1/11/2017 and then our subscription was suspended. The lady at the call centre said that I should phone back in 1 hour which I did but I phoned 1h20min later, where I was told that it takes between 24 - 48 hours.
No on phoned me and today is the 8th November 2017...but they debited by account with R13, 227.67 after making a PAYMENT AGREEMENT with DSTV. It seems to me that now that my 24 month Price Lock contract is up they want to take the whole amount off that is owing and not stick to the Payment Agreement that I made with DSTV.
This is just a short version of what I have had to deal with.

It looks

I applied for your price lock deal 4 weeks ago. They kept loosing my information or not processing it correctly.
Eventually they delivered on Monday. I have had the installers in today to link it up and now there is still an issue with the acccount. The service and follow up from mutichoice has been appalling and if you did not have a monopoly in this country I would cancel this alltogether. This has been a terrible new customer experience. I feel like you do not want new customers at all. Please can I have assistance and can someone who actually can do something call me

Channel 137 TCM once provided us with quality, classic, wholesome family-friendly movies, glimpses of some of movies that have been forever etched in History.

We were able to enjoy, witness musical masters, performers like Gene Kelly, Fred Astair, Frank Sinatra, Dean Martin(list goes on).

Classic movies like Casablanca, Its a wonderful Life, etc.. Lets not forget about the classic western movies, actors. John Wayne"The Duke". Classic Clint Eastwood, Good Bad & Ugly.

Honestly you have destroyed this channel. Are there not enough channels showing junk for the younger viewers. Surely one channel catering to perhaps your largest audience, the elder generation, is in order.

Please bring back those claassic movies.

Thank You

I am absolutely disgusted by the service I received from DSTV when trying to upgrade from an existing dual view decoder to the new explora - customer experience = why bother... and I pay for this service. Only when trying to activate the third view decoder did all go wrong, one customer service agent said it was the primary decoder, then it was the installation...but wow still waiting for issue to be resolved after escalation! Spend more cash for less service. ouch.. .

I upgraded to DSTV Explora in 2015, which I purchased/contracted at your Randburg MultiChoice branch. I was not notified by the consultant at the time that because I already had a DSTV device I would be paying Extra View subscription fees and not for two decoders. The consultant was aware that I already had a device as it reflects on my billing statement. This was brought to my attention on Sunday 3 December 2017 when I had a signal error and the helpful consultant informed me that because both of my devices are under the same roof and billed to the same address that I have been significantly overcharged. As an ignorant consumer, I have been paying for two DSTV decoders since 2015 to the amount of R 1 698 and not the Extra View fee of R 874. I think this is unacceptable and trust that prompt action will be taken to reimburse me. Should your unethical and fraudulent conduct not be addressed and rectified with immediate effect, I will escalate my complaint to the Ombudsman.

Yours faithfully

Tanya Arnold

I am on DSTV premium package
My debit order of R908 went off my account as per ussual which is perfectly fine, but then, On the 6th of December another R465 were debited from my account. I contacted customer service and was told that I have been watching Compact package as well. I told the lady that I am already on premium package which includes every channel available but because this happen to be on my profile which no one knows how it got there I will not be able to be credited for this amount. Also after canceling Compact from my account I am also liable for the 6 days of this month which will be deducted at the end of December.

I have been your customer for more than a year and I find it odd that your company chose to disconnect my service for two days b/c my balance was said less than by 11 Birr for monthly payment . What I find it odd is that I have a balance enough to cover may be more than 29 days and you still chose to disconnect my service for an amount less than a day or even half day services. you could have given me an alert before disconnecting it and waited for me for at least my balance is run out before disconnecting my service. Odd enough the sales person said that its their working arrangement and they don't care to call because he doesn't have time to alert his customers for part payment made. I can't believe this nonsense when you have an ample time to call me and sale me your product but then again did not to give me alert and chose to disconnect my services where I have balance which was enough to take me 29 days more for the sake of simply procedure i.e the system didn't allow unless all amount for monthly payment is provided...All I am asking is to give an alert in due time wait for me some time before disconnecting my services especially when I have enough balance which could take me another 29 days...

I took the premium package in 2011 and this year not sure of the month, I added the extra view. Later on I took the price lock as this was a ? saving measure .I thought and still think that the consultant who assisted me with the switch was supposed to link the account but instead I was billed twice by multichoice.
I honestly find it hard that the finance dept did not notice this installment, instead I was made aware in one of the satellite branches recently and when I called multichoice, they actually informed me that I was paying double .
Can someone kindly advice as I'm very disappointed with multichoice and disgruntled.
Regards
Xoliswa

The newly created login page for multichoice does not make provision that a customer /client could access his/her own historical account detail (Transactions), this to enable him/her to download or view charges /payments/changes/ etc. Over a period. Why?
Such an online and easy access "facility" provided by a vendor /supplier to customers into their financial historical transactions (Detail) is the best prevention for over charging / concealed fraud and even errors.
Currently with the new login page of multichoice, the facility to access history accounts is not available why?
This brings about that customers must now phone in or request historical data by email. Why?
Does multichoice now slowly walk away from transparency?

I called in October or early November to put a notice to downgrade from the premium to compact plus subscription and I was advised that a notice has been accepted. Then around the 27th I received an sms telling me that I have to pay about R800 then I called the call center and I was advised that the notice was not captured by the previous agent, the agent told me that I should not worry I should wait until my subscription is suspended then I can call to down grade. So I waited and when I call to activate my subscription I was told yet a different story which was they cannot downgrade to compact plus as the account is suspend - like really. I don't understand as to why 3 agents working for the same company could talk different things. i had to fight to get assistance, this is really not good services. I pay every month and this is the service I get. I know that my money might not make a difference to multichoice but I honestly don't like the service that I got from the 2 previous agents, at least Gail was able to assist me I guess she is the only agent out of the 3 that knows what she is doing. Multichoice you need to tell your agents that they need to speak with one voice.

Should you need any info, contact me on [protected].

I am not happy client :-(

I bought a DSTV at Game Store Cape Gate on 25-Nov-2017 hence I called MultiChoice N1City for installers contact numbers. They gave me five which none of them accepted to make installation. I called MultiChoice Johannesburg to sort out my query they promise to called me back till today. I lodge a request at Ellies Elsat Ndabeni they sent someone whom he required R250 for petrol...I denied such a service I went back to MultiChoice Johannesburg to figure out about the matter how it goes about, they promise to solve it till today I haven't hear anything.

i have been very patient with you but im afraid i have reached my limit.
in May 2017 i asked for change of ownership from my ex-husband to me on my DSTV explora premium account. i completed all forms as requested.
only name change was done. i did stipulate the funds (i pay annually upfront) be transferred as well. that did not happen.
you deducted 4 months of subscription and i complained.
in Aug 2017 you promised it will be resolved and more forms were completed.
you then deducted R3347.30 rand as well in September 2017 on top of the 4 x months subscriptions.
in October you deducted another R2403.50
on 03 November you paid it back to me.
on 28 November another R2403.50 was deducted from my account.
please i have spoken to over 30 consultants most probably, i need this resolved.
my account: Dianne Piscitelli
my customer number: [protected]

I received my Explorer 2 weeks ago - I been calling for my explorer to be onnected. I have made 4 calls today - The agent on the phone gave me an installer - Home Network Installation in Durbanville. They said the do not do DPT Instalation. I called back and I received another installer from Stellenberg and they do not answer their phone . I have ran out of call airtime and I am still sitting with no DSTV. My name is Ricardo Saralina and my smart card number [protected]. I have spoken to 4 call center agents with no results.
Contact number [protected]

My services were suspended at the beginning of Oct 2017. When i called multichoice, i was told that my account is under fraud investigation. Have been calling to make a follow ups, but i don't get any answers. I was told that L. MATTHEWS is the one investigating the matter, if i need more information regarding the case, i should speak to him/her. Each time i call, it is like 2 steps backwards. Have asked multichoice to refund the money that is in the account, sincewell the case is taking so long, was told it is impossible. I have been patient, but i just cant anymore. Customer no: [protected]. My contact nr: [protected]

Hi
I got a hd single view decoder from my father.went to helpdesk george western cape to register on my name which i did...i had a hd pvr which i switched off same day and placed in my garage...i did not know i must disconnect it which helpdesk did not explain to me...now dstv keeps disconnecting my dstv but i paid for my package?please correct and reply.not my fault...they must explain i had to disconnext or ask...
Regards benito crause
Id [protected]

Good day.

Yesterday and today I was watching tv on my dstv and you showed TWO advertisements about dstv that I cannot understand. No subtitles NOTHING! I am paying for a service and then I cant even understand what they are saying because they where speaking xosa of zulu or something. I feel this is quite unfair because how am I supped to buy a product or to upgrade if I dont understand. to I am very upset!

Please resolve this.

I came from Kenya in February. Was told my decoder from there will work. Kenya Multichoice told me not to sell it there as it will work in SA. I had a buyer. Get to SA - Does not work = lost money... SO had to purchase another decoder from Vredenburg Western Cape in March. Could not record, pause and shows the disc is full. Took it back 2 times to Vredenburg Multichoice. Tested and said it is fine every time and my installation must be faulty. Paid R 340.00 to get the installers out to my house. Noting wrong with my installation. They took it away for testing and said faulty. Took it back to Vredenburg after I can back from overseas (working away) now in November and same guy that said it was OK twice before now says it is faulty. Poor poor poor... Now says I must buy a new one.. 800 + Rand.

I have been paying the premium service for 8 months and not able to use any of the functions.

CANCEL MY SUBSCRIPTION IMMEDIATELY! HAD ENOUGH OF THIS RUBBISH NOW!

Episode 20 fear factor

We as a family love to watch fear factor on dstv sony channel. We recently got our dstv explorer and it work wonders.

But we are very upset. We set a recording for fear factor and just before it started there was an advert that was basically for condoms? But it started with karma sutra and sex scenes and orgy's throughout the long ad. There. It was shocking to say the least and our girls saw the beginning and then had to close their eyes. Since this is a family show I would like to know how you guys can show stuff violating everything we and families stand for. This is totally unacceptable.

Please let us know how we can avoid this in future!

Edwin kotze