MultiChoice Africa / DSTV
Reviews and Complaints

I had contacted the call centre today 06/08/2024, I was assisted by 2 extremely rude consultants, the one consultant could not tell me why did my instalment increase. I was initially paying R539 for price lock but now paying R569.00.

The first consultant had me on hold for more than 30 minutes without coming back on the line to notify me on what's the status as she was trying to get hold of her manager. I then called again, the second consultant advised that all managers were in a meeting and that I couldn't speak to any manager that I should drop the call and call again and go through accounts department. I called again and asked for a consultant to call me back its almost end of the day and no call back was done.

this is one of the many reasons I am cancelling the price lock at the end of the term.

I need this to be escalated and would highly appreciate a call back.

Shanell Venketsamy- [protected]

Using DSTV internet and no connection since March and whenever i call the dstv center they say the matter will be escalated. I called many times meaning the matter has been escalated many times. debit order for much was paid and debit order for April also paid.

The is no direct communication between the internet department and customer you rely on someone who cannot even tell or resolve the issue to pass the massage to internet department.

In other words there is no service to dstv internet user who are experiencing problems

paying for service that I'm not receiving. the reference number [protected] given recently.

Hello, I HEREBY WITH A COMPLAIN ABOUT YOUR DSTV ROUTER WHICH I HAVE ALREADY REPORTED IT MULTIPLY TIMES. SINCE IT STOPS WORKING MID JUNE AND I ALWAYS CALL AND SEND YOU MESSAGES BUT IT SEEMS AS IF YOU CANNOT HELP ME WITH THIS ISSUE BUT YOU CANT SAY IT TO ME. MIND YOU SINCE JUNE I HAVE BEEN PAYING FOR IT WHILE AM NOT USING IT.

Hope you find this message well, am looking forward to hear from you with a suitable solution for me.

yours sincerely
Ipeleng Sethole
*[protected]
theo.[protected]@gmail.com

Hi my name is itumeleng customer number [protected] I have been complaining about my none working wifi for 5 months and I keep getting told that my problem is escalated with no result now I cant afford my subscription because the amount has piled for no reason and I m paying for an isurance service I did not agree to. My referrence number is [protected]

My Name is Thuto Sehunelo with ID no [protected], I dont have an account with DSTV MultiChoice. My younger brother is now 12yrs old with ID no [protected]. My contact no is [protected] and my email address is [protected]@contractor.net

Since on the 12 June 2024, I have been trying to get transaction reversal from Multi choice of R3450, the money that's being paid by mistake to your account. My disappointment from all responses is that I should open an account first. The reference no for my complain is [protected]. I even sent all required documents that's proofs that the account is of a minor and the consultant confirmed that even the reference no [protected] as shown on the payment has no account.

I have mistakenly paid an amount of R7500 instead of R750 on 28 March 2024. I been in contact with Multichoice in King Williams Town and advised me to send the documents to [protected]@multichoice.co.za and I made follow up phone calls to [protected] with reference number [protected], [protected] and [protected]. I spoke to Amahle Sgoci as well as Zikhona who assured that the refund has been approved by Multichoice and will be paid by the end of business day and that was Thursday (9 May 2024).

Today it's the 13 May 2024 and there is no refund, instead I am being taken from pillar to post without being given a clear indication of what is happening with the refund.

I really feel not taken seriously and my concern is that this is the money I was supposed to pay school fees for my children.

I really hope you will be considerate.

On 27Apr24, dstv debited R983 from my cheque account. R450 of this was legit and understood as monthly Holiday Home activation charges. The balance of about R500 was explained to me over phone as a calculation error when I changed my subscription in Feb24 from monthly to yearly. There was no notification, written to email, posted as letter onto app, shown on statement, no phone call, no text - just debit the extra R500 from my account with no notification or explanation to customer. The lady over phone just said "I'm sorry the other lady made a mistake". What can be done - DSTV can just debit my account for unknown amounts with no written explanation and just tell me over phone "it was calculation error from more than two months ago". They need to return my money, if they made an error, they need to put it in writting and seek my permission to debit my cheque account. Please help.

Good day. I am a DSTV paying customer that has an unpleasant experience with Dstv internet. I have not had no internet for the past 6 days since my payment. I have spoken to over 8 agents with more than 5 reference numbers for escalations, but still to date my issue has not been resolved with nothing but Empty promises and bad service. I have also sent a number of emails to the customer centre but it has been over 120 hours with no feedback,this is passed their promised turnaround time of 24-48 hours. This is disappointing and frustrating.

I am required to pay a NEW subscription of R874 every month on the package I am on. The content I receive is repeated and repeated over and over again 40 to 50 times, but I am expected to pay a new subscription for these old movies and

documentaries previously broadcasted and dug out from your archives. Then I am told that if I want entertainment, which I am already paying for, I must stream

and pay again. This is equivalent to paying for the same loaf of bread or pair of shoes 50 times over. It seems MultiChoice has no concern whatsoever for the service it is providing it's customers and will continue to cheat and rob it's customers at will without any accountability.

I would appreciate a reply from MultiChoice.

Dissatisfied customer.

I became aware that someone opened an account with my id number, tel number and e-mail address, work telephone but their cellphone and address. I opened a Fraud case on 17 April 2023 with Saps. CAS65/4/2023. I phoned multichoice, no help. Went into the offices in Hermanus. They put note on system. Phone mutlichoice again, told me to phone fraud line on 0860666994. Been on the line for over an hour - no answer. I am a White woman and the other person using my ID is black. I am questioning Dstv as they are suppose to have copy of your ID? How is it possible.

I am Catherine Doria ID [protected] I orderd a Router from DSTV got this on the 23/02/2024 up to date still not conected I have made many calls and live chats none stop every time I get told that the will escalating the problem on the 8/03/2024 I have made 5 calls to the Internet side and all 5 times my call was cut off.. When it comes to the day to pay money will be taken of my account why pay for a Router not in use as this has no use for me at all if the problem does not stop all the time oh we sorry why not fix the Router then.. I have spend R1890.00 rand of airtime calling to get this sorted nothing is done..

If am not happy the way I get treated its not good like I am a no good bud my money is good.. At this point I feel I should just disconect all from DSTV as the service is so bad.. No help at all from any of the ones I have spoken to...

Regards

C Doria

I had an issue with Showmax. I contacted Multichoice regarding the issue in the process my account was messed up. One of the agents canceled my contract of which I did not ask for. It's been 3 weeks that we have been struggling to get the account rectified. The issue started on the 29th January it's the 16 February and no one at Multichoice comes back with feedback. They don't even respond on their complaints. I don't know what kind of customer services this. No one that we have spoken to in the past 3 weeks has done what they said they were going to do. It's enough I can't use Showmax anymore because my decoder is not compatible now my dstv is also an issue.

I am on the compact plan and have been paying R450. I downgraded in December to their lowest package and was paying less than R150. I checked my app and discovered that I need to pay R730 by the 2nd of February. I called [protected] on the 24th of January at 14:13 and upon checking was told this has been escalated. I unfortunately forgot the lady I spoke to. She said I was given a discount and it was reversed? To date I await her to give me feedback as she said this will be rectified in 72hours. Exactly why I did away with them in the first place

I was contacted 3 weeks ago and agreed to a pricelock and new decoder. Installations was scheduled for Thursday 18/01. When I contacted the local installer they said they were notvaware and have not received decoders. I contacted DSTv and the arrange for another installations on Thursday the 25/01 also with JJ Electronic Richardsbay. Again i phoned the installers on Wednesdays to confirm and get a time, same story was not aware and do not have stock of the decoders. I had to contact DSTv again, they followed up with the local installers on Wednesday said they will get back to me but still have not... How can you advertice and waste my time like this. I need answe on when will it be resolved

Renier Oosthuizen [protected]

I am disconnected every week and connect for three to four days and disconnected again. It takes calling and emailing as well as live chat to be reconnected every time I am disconnected beside that I was told to pay even though I have made payment already yet payment reflect every time I call the office but few days later it is no longer reflecting. I made payment using unusual method that I used before this seems to be the reason but I realized that was not the case therefore i should consider other options to get this matter resolved since calling the office doesn't help

This service has been automatically activated on my account since 16 September 2023 without my knowledge, with my billing only being affected in January 2024, as the prior months were discounted. This is unacceptable, as I had to waste time cancelling this subscription, as I only picked it up on my account today 02 January 2024. What authority does Multichoice have to do this, with no communication or consent whatsoever!