MWEB.co.za review: Fibre product

I called mwebs customer care on the 10/01/2024 to downgrade my package of R529 to R399. The consultant advised me to do so closer to the debit date. I did so I think it was on the 24/01/2024. The person assured me it's done and on the 26th the amount of R399 will be debited from my account. The morning of the 26th I woke up to see they tried to debit an amount of R529 luckily there was not enough money in the account. I called them again and the person assured me it will be done and I can do payment via the link. I struggled the whole weekend to no avail. Today I called again! WOW Just to hear that I have been given the wrong information by the first consultant and that it takes 15 days to migrate between packages and being transferred from the one to the other and ending up with the guy called Wayne in cancelations. Who felt that I am rude and just transferring me back to the billing dept where I was transferred around again! This now after spending close to a hour on the phone with no luck. I called back again and was transferred arround again just to end up with Wayne again. Who said he would find out what's happening and call me back to which I replied I won't keep my hopes up and him ranting and raving but I do call you back. And he still did not call me back. Mweb your service is disgusting to say the least. And now I have no wifi connectivity.