MyTheresa.com’s earns a 1.2-star rating from 61 reviews, showing that the majority of luxury fashion shoppers are dissatisfied with their purchases.
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very unprofessional service
I wanted to buy a pair of sneakers and found MyTheresa website. Really liked one pair and decided to order. But I was not sure about the size so I called customer service and they assured me that they had my size in stock. Great I thought! So I placed an order and paid.
Was waiting patiently but nothing arrived. Later someone from the company contacted me and said that there was a mistake and they did not have the correct size in stock. So I asked them to cancel my order. I'm very disappointed with MyTheresa. The fact that they cannot provide the customer with a proper information clearly shows how unprofessional they are.
took my money!
I wanted to order some boots from MyTheresa.com. So I entered my credit card information and submitted it. Then I received a message from their support telling me that the item I wanted was out of stock. Well, I was disappointed and went to another store and bought some shoes there. Few days later I got a call from my bank saying that MyTheresa charged my card. Great! Now we are fighting with them in order to get my money bag. Horrible scam. Don't even try to order something from this website, you'll be scammed as well.
seller ignored me and I couldn't get details of the delivery
I purchased red dress and one pair of shoes from the store www.mytheresa.com. I got all details of the purchase and confirmation email as well. But the seller didn’t provide the order. It was nightmare for me, because I sent emails to the seller, but he ignored them. I have no idea where I could get any additional information. Any ideas of how to contact the seller? I really need someone’s help.
non-acceptance of returns
This site is an absolute fraud. I bought a Vanessa Bruno top for my sister. When she tried it she did roll up the sleeves to see what it looked like. It didn't really fit her though. So I sent it back and now they are claiming at customer services that the item is worn and they will not accept it. I am writing a full review of my shopping experience for a number of online fashion sites. This is terrible service. Do not shop on this site. Go to Matches.com or Net-a-Porter. I contacted a number of major department stores and other online sites and they stated that it is perfectly fine to rolls sleeves up when trying a shirt or blouse on and should not affect the Returns Policy. I am so utterly disappointed - I hope there is an option for no stars!
Tip for consumers: I would strongly advise against using this site. If you are not happy with the order they will find an excuse not to refund you. The items they send are not as advertised. I will be taking the blouse into Vanessa Bruno to check it is not a second or a fake. Very untrustworthy site indeed.
a luxury store without the high end service
Very disappointing. A luxury store without the high end service. If you want prompt service and to be kept informed, shop at netaporter.com. I ordered a pair of Chloe shoes. They asked for copies of my ID and credit card (not a problem, I respect verification procedures). Apparently there was some error with my card (highly unlikely, but anyway...) and they cancelled my order without informing me. I sent 2 emails enquiring about the status after I hadn't received the goods and only today received some feedback.
this is a fraudulent practice to overcharge customers
US purchases was charged more than 30% customs duty and taxes. This info is not clear and buried in pages of shipping information, which only states "please contact customer service for details about custom duties taxes." This is a fraudulent practice to overcharge customers. Do not waste your time and money.
Read full review of MyTheresa.com and 4 commentssave your money and go to a site with reasonable and clear shipping rates and accurate size charts
I was charged a high amount online for shipping than received an additional invoice in the mail from DHL after I received my item requesting more money to cover the shipping costs. I contacted MyTheresa and did not hear back. What's worse - the item I received did not match the measurements found on the size chart listed. It was about 4 sizes too large!...
Read full review of MyTheresa.com and 4 commentsMyTheresa.com Reviews 0
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About MyTheresa.com
MYTHERESA is renowned for its meticulously curated selection of clothing, shoes, bags, and accessories from over 300 of the most sought-after designers including Burberry, Gucci, Prada, Saint Laurent, and Valentino. Each product is carefully chosen to reflect the fashion-forward aesthetic of the brand, ensuring that every piece is unique, high-quality, and on-trend. The company prides itself on offering a luxurious shopping experience that caters to the needs of fashion-conscious customers who value quality, style, and exclusivity.
One of the key features of MYTHERESA is its user-friendly website that has been designed to make online shopping a seamless and enjoyable experience. The site is easy to navigate and features stunning photography that showcases each product in exquisite detail. MYTHERESA’s online platform is optimized for desktop, tablet, and mobile devices, ensuring that customers can shop from anywhere, at any time.
In addition to exceptional online shopping experiences, MYTHERESA offers customers unparalleled customer service. The company’s team of dedicated professionals is highly knowledgeable and always on hand to answer any questions or concerns that customers may have. MYTHERESA also offers a range of convenient payment options, fast shipping, and hassle-free returns, demonstrating its commitment to providing customers with the best possible shopping experience.
Overall, MYTHERESA is a premier destination for luxury fashion, and stands out as one of the most exclusive and in-demand online retailers in the world. The company’s commitment to quality, style, and customer service is evident in everything they do, and their reputation for excellence is well-deserved.
Overview of MyTheresa.com complaint handling
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MyTheresa.com Contacts
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MyTheresa.com phone numbers+49 891 2769 5100+49 891 2769 5100Click up if you have successfully reached MyTheresa.com by calling +49 891 2769 5100 phone number 0 0 users reported that they have successfully reached MyTheresa.com by calling +49 891 2769 5100 phone number Click down if you have unsuccessfully reached MyTheresa.com by calling +49 891 2769 5100 phone number 1 1 users reported that they have UNsuccessfully reached MyTheresa.com by calling +49 891 2769 5100 phone numberCustomer Service+49 89 224 845+49 89 224 845Click up if you have successfully reached MyTheresa.com by calling +49 89 224 845 phone number 0 0 users reported that they have successfully reached MyTheresa.com by calling +49 89 224 845 phone number Click down if you have unsuccessfully reached MyTheresa.com by calling +49 89 224 845 phone number 1 1 users reported that they have UNsuccessfully reached MyTheresa.com by calling +49 89 224 845 phone numberStore
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MyTheresa.com emailscustomercare@mytheresa.com100%Confidence score: 100%Support
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MyTheresa.com addressEinsteinring 9, Aschheim, Munich, 85609, Germany
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MyTheresa.com social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Most discussed complaints
save your money and go to a site with reasonable and clear shipping rates and accurate size chartsRecent comments about MyTheresa.com company
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