HobbyTron.com
Reviews and Complaints

I received the car without any instructions. Upon charging the battery and installing new batteries in the remote, I found that neither the car nor the remote worked. The company wants me to ship the car back at my expense, and states they will not refund the purchase price but will replace the car. The shipping cost is over $50, more than half of the car cost. And there is no guarantee that the replacement will work. Do not buy from this company, they are dishonest.

My grandmother purchased two of these helicopters for my kids for Christmas. They were approximate $150 total. One of the controllers had a hole that was too small for the antenna so it wouldn’t work. The second helicopter wouldn’t even lift off despite being on charge over night and following the minuscule instructions. I reached out to Hobbytron after my grandmother left several messages that were unreturned. I explained to them the situation and simply requested a refund. They refused to give me a refund because the products were opened. I wasn’t even able to use fly them because they didn’t work!

This is an absolute rip off and scam. Beware!

Purchased the “Unbreakable Helicopter in April, 2022 for $75.98. Used it twice and the propeller rotors stopped working. No damage during use, it just stopped working. Contacted Customer Service who requested a picture and verification of address. I did as requested and they said they would send a replacement. The promised replacement never arrived. I made multiple phone calls to Customer Service and sent emails. They never responded again. It is now November, 2022 and they are advertising for the Christmas Season. I am writing this in the hopes no one else will lose their money on a purchase of their defective products. This company, their guarantees and their Customer Service Department are clearly engaged in fraudulent practices.

I placed an order four flying spider man, three other characters for Chrismass gift on Decemember 12, 2021.

However the recipient never received the gift since it was not delivered to the address provided at all. I try to get a hold of Hobbtron customer services at [protected]. There is automated system that specifics business operation time Monday to Friday. Regarldess I called within the time frame the system suggest, I will end up business is closed and prompted me to leave voice message.

I have seen so many people complained about it and there should be action taken against thsi scamming company

I ordered item online on 19/12/20, received email from Ninja on 24/12/20 confirming the order No E0906EA was on its way. The tracking No OB049387400015531282D WAS NOT AVAILABLE FROM SHIPPING COMPANY. to date I still have not received my order, despite me emailing you requesting an update on my order status. Some people have said that this company is a scam, the longer this goes on it certainly looks like it.

Hobbytron.com — I Placed an order, 1.2.2021. My card was debited for the amount of order, $9.99 and $12.97. I was informed I would receive an email with a transaction number, I never received an email at all. I would like to know what the problem is, and when will I receive My order since My credit card was charged and the money taken out.

D. A. Aiken
[protected]@gmail.com

Order Confirmed money taken but no product or response to numerous emails

Order Confirmed

Hi Helen Bennett.

Thank you for joining HobbyTron products.

We are getting your order ready to be shipped. We will notify you when it has been sent.

Sincerely yours,
HobbyTron team

Your Order Details:
Order Number: #6CC9144A04

Order Placed: 12/15 4:23am

Shipping Address:

Ponders farm, Rougham
King's lyn, PE32 2SF
GB

Items in Order:
Name Quantity Price
UFO Drone 1 ---
UFO Drone 2 £29.94
Totals:
Sub Total: £29.94

Shipping: ---

Grand Total: £29.94

Need Help?
Email us: [protected]@hobbytron.com

Placed order on April 3, 2019 aprox 9:30 pm, I was informed I would receive an email from Hobbytron with a transaction number in regards to my payed order, I have not as of yet received any information for anything. Extremely upset that Money for order was removed from my Debit Card, yet I can not find out anything about my order at all! I even was shown on website a payment receipt form indicating payment receipt, after placing order I called my debit card to verify transaction which I always do for my records, I was informed that the transaction had been completed, Though the amount was small 9.95+4.99 shipping, I find it absolutely disgusting that it seems your way of so called professional online sales and service even exsists, right now all I ask is that I am contacted by email at [protected]@outlook.com or by Telephone at [protected] in regards to this matter, Thank You.

I'm really sure that an email confirmation is not a big deal for stores. After placing an order I was waiting for it to be confirmed, after this procedure, it had to be sent. None of that happened. I called their service and asked for help. They didn't find any record, nothing. And I ordered the same stuff. And nothing has changed. No email confirmation, no record about my order. This is so lame.

They advertise good prices and this is the only "good" thing about them. Customers receive orders with bad quality and don't expect their service to stand behind their products, don't expect them to refund. Because none of this will happen. To return an item you will have to wait for many business days and there's no guarantee everything will go well.
Stay away from this company and save your money for something better.

I'm pretty sure that this company is a scam. I know what I'm saying. Their advertising is fooling you every day. If you want to buy something from what they advertise you will be upset because they don't provide these items.
their customer service is not focused on youк issues and I doubt they would resolve something.
So if you want to spend your money on your kids and buy something really good, then don't use HobbyTron. They are not worth it.

We bought a drone from this online store www.hobbytron.com as a present for our son on Christmas. Order arrived in a timely manner but it was defective and did not turn on. Our son was very disappointed and his entire Christmas was ruined.
We called Hobbytron and they asked us to send the drone back for inspection and promised to help us. We did as they said and sent it back but never heard anything from them.
We tried to reach them via email, phone and even through social media but they ignored all my messages and calls. These people scammed us and took our money and there is no way to reach someone from Hobbytron! We really hope this was a mistake of some kind. We want Hobbytron to contact us as soon as possible!

I've ordered a remote control plane from www.hobbytron.com as a present for my little brother. When the plane finally arrived it was damaged and did not work properly. I contacted HobbyTron and they said that they can send me a new one but first I have to return the damaged one.
I paid for the return shipping and two weeks later finally received another plane. It stopped working after three weeks of using.
I contacted them again and asked for a refund, but they claimed they don't do refunds. Then I asked them to replace the broken one and they said that they already did that once and will not do that again! Terrible! Well, it's not my fault they're selling garbage!

I emailed less than 60 minutes to cancel my order i picked the wrong item.After multiple emails i called They read a script saying once a order has gone down to processing there is nothing that can be done.

But as we all know they just chose to do nothing the order had not even been filled let alone shipped. I asked for a manager i was given a Katie who repeated the script i asked to speak with her boss she said she is as high as it goes there was no one above her i could speak to. I was then hung up on. I called back and asked the customer service rep who was the manager she gave the name Anthony.

I then asked to speak with him regarding my previous conversation. He then gave the same script and i informed him i would like to file a formal complaint. He said he would have to review the call not even an apology for this so called manager. I informed them i did not want this product.

Anthony said i would have to wait for them to ship it then ship it back at 20 % restocking fee. So why not just restock it before shipping. This was absolutely unacceptable i told them i was unsure if this was the one i needed i wanted get the best one they carried he said tech support would be the ones to talk too i asked to speak with them Anthony then advised they are out to lunch.

I felt bullied by this company.Anthony could even help from laughing at me while we were talking.HORRIBLE customer service if that you can call it.

I researched the product, ordered it (online), once it was removed from the box it started to fall apart. The website offers a 30 day warranty. I contacted them by email with attached receit.This is what they sent me:

Please note, we do not issue refunds to ANY opened or used items. Open items that are defective can be returned for a replacement, a repair, or an in-store credit. If you are requesting an exchange for a different item, please provide the item# on a note and include it with the return. Also, the customer is responsible for the returned shipping to get the item(s) back to us.

I purchased three remote control tanks that were advertised in a special "buy three" deal from Hobbytron. The tanks were sold as new, RTR (ready to run). During inspection I found that key pieces of the tanks were missing ($30 main battery for two tanks!), wall rechargers, antennae for remote control, etc. Only one of the three works, and the treads on the right don't function. I have waited on hold for Hobbytron service, placed two callbacks and no joy. My experiences parallel those of others - misrepresentation and no service.

Do not purchase anything from the hobbytron.com website. I purchased radio-controlled electric truck and had it sent to my grandson. When he received it, the trucks wheels were broken inside the box (not due to delivery). My daughter mailed the truck back to Hobbytron the next day and they now have the defective truck. That was two months ago. They have been called numerous times to no avail. Most of the time they do not answer or say to call back during business hours (this is the middle of a weekday) . Their chat line is always "offline".

I should have checked this website out. They have hundreds of complaints and the Better Business Bureau gave them an F rating. My only alternative now is to go through my credit card company to see what they can do get my money back. Also, read their policy. They state if you go through your credit card company, they will charge you $50. Their policy is totally hostile to the consumer and the company should be shut down.

DO NOT do business with HobbyTron!

THEY DO NOT GIVE REFUNDS. THEY DO NOT REPARE ITEMS. IF YOUR ITEM IS DEFECTIVE OR BROKEN IN SHIPPING, TOUGH LUCK -- YOU ARE OUT OF YOUR MONEY.

Here is my experience with this company...

1) I purchased a remote control truck from HobbyTron on 11/27/2010. This was my son's Christmas present so I ordered it well in advance in case any issues came up.
2) I received the truck on 12/6/2010 and followed the directions and charged the battery overnight. I plugged it in and no response what so ever.
3) I called HobbyTron on 12/7/2010 (waited 20 minutes for a human to answer). I asked if they could charge my credit card for another one, let me send this back, and then they could credit my credit card when they received the non-working truck. They said they could not do that. They DO NOT provide refunds. They told me I would have to fill out a RMA (Return Merchandise Authorization) on their website and I would have to send it back to them to have it fixed and returned. They said there was no way I would get it before Christmas.
4) I filled out a RMA on their website and a few days later I received an e-mail saying they were shipping out a new battery and charger. So, their RMA means nothing to them. They just assumed it was the battery or charger (Even though I told them the battery was warm when charging). I figured we can at least try it...
5) One week passed and no battery or charger in the mail. I called and they said it was "in the process of being shipped". Another week passes and I called. They said "Well, it is coming from oversees so it may take a while". I told them that I would be disputing the charge on my credit card and they HUNG UP ON ME!
6) I disputed the charge on my credit card and will have to wait up to two months before it is resolved.
Here is my advice:
1) DO NOT do business with HobbyTron.
2) Go to your local Hobby store and fork out the extra money and get a good remote control car. I did this and paid $185 for an extremely durable car (Traxxas Stampede) and the Hobby store will fix the car if it ever breaks for $30 per hour. That assurance alone was worth it to me. The hobby store people know what sucks and what does not. HobbyTron almost destroyed my son's Christmas, but the local hobby store made him happy...

HobbyTron is a rip-off company!