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MyTheresa.com

MyTheresa.com review: save your money and go to a site with reasonable and clear shipping rates and accurate size charts 4

I
Author of the review
5:25 pm EDT
Review updated:
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I was charged a high amount online for shipping than received an additional invoice in the mail from DHL after I received my item requesting more money to cover the shipping costs. I contacted MyTheresa and did not hear back. What's worse - the item I received did not match the measurements found on the size chart listed. It was about 4 sizes too large! Save your money and go to a site with reasonable and clear shipping rates and accurate size charts.

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mytheresa.com PR
mytheresa.com PR
DE
Aug 17, 2011 9:59 am EDT

Please email customercare@mytheresa.com for assistance on your next purchase. Thank you.

C
C
com12
New York, US
Nov 13, 2011 3:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

US purchases was charged more than 30% customs duty and taxes. This info is not clear and buried in pages of shipping information. This is a fraudulent practice to overcharge customers. Do not waste your time and money.

A
A
Anaitat Anaitat
US
Dec 29, 2019 2:37 am EST

I am qualified for free shipping but due to some site technical problems it is not automatically applied at the checkout. I emailed CS at mytheresa.com but haven't got any helpful replies. It seems that mytheresa is not interested in selling goods or making shopping experience a pleasant one.

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Inge van welsen
US
Nov 13, 2023 7:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

On 5th of oct order returned, confirmed by ups and the company it self. Too date , nov 6th,after lots of emails, phonecalls, no refund received. They always respond with general generated emails which has no sense. They refuse to refund 590,00

  1. MyTheresa.com Contacts

  2. MyTheresa.com phone numbers
    +49 891 2769 5100
    +49 891 2769 5100
    Click up if you have successfully reached MyTheresa.com by calling +49 891 2769 5100 phone number 0 0 users reported that they have successfully reached MyTheresa.com by calling +49 891 2769 5100 phone number Click down if you have unsuccessfully reached MyTheresa.com by calling +49 891 2769 5100 phone number 1 1 users reported that they have UNsuccessfully reached MyTheresa.com by calling +49 891 2769 5100 phone number
    Customer Service
    +49 89 224 845
    +49 89 224 845
    Click up if you have successfully reached MyTheresa.com by calling +49 89 224 845 phone number 0 0 users reported that they have successfully reached MyTheresa.com by calling +49 89 224 845 phone number Click down if you have unsuccessfully reached MyTheresa.com by calling +49 89 224 845 phone number 1 1 users reported that they have UNsuccessfully reached MyTheresa.com by calling +49 89 224 845 phone number
    Store
  3. MyTheresa.com emails
  4. MyTheresa.com address
    Einsteinring 9, Aschheim, Munich, 85609, Germany
  5. MyTheresa.com social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 30, 2024
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MyTheresa.com is ranked 81 among 1606 companies in the Online Shopping category