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National American University [NAU]
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1.8 10 Complaints
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National American University [NAU] Complaints 10

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12:48 pm EDT
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National American University [NAU] Financial aid and job placement and transfer credits

I attended in 1999. I'm still trying to pay off the loans you applied for me. I was promised online then only to be put in person classes in Kansas City. I couldn't do that so I tried to transfer whatever credits I had and no one accepts them. I couldn't even get help with job placement while attending. I was told by my recruiter I needed to hurry up and sign up for school because the prices were changing. They did the paperwork for my student loans even knowing I had no job and there was no way to pay back. Still had to pay for books out of my own pocket and the price quoted isn't what you guys got the loan for. What did you do with the extra money

Desired outcome: I want my loans written off. I'm done trying to pay and the amount never goes down

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12:30 pm EST
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National American University [NAU] financial aid

I believe it was fall of 2014 when i decided to finish my degree. I went to a college in illinois for 6 years and so when i moved to Minnesota I had 1 class left but knew I had to do other stuff for that school. When I did the application and application for financial aid they said 96 credits trasfered. I wanted to do just what would get my degree finished. They wouldnt let me just do that. They said I had enough credits to do a bachelor's degree. And I said no just basic so I can finish my degree the way I planned but they wouldnt listen. I signed up for 2 classes and half way through they asked me to sign up for next semester classes and so I signed up for 1 class. At the end of the first semester I had failed one of the 2 classes and wasnt feeling the school anymore. I had alot going on in my life so I told them i was done and wasnt coming back. They still charged me for that semester snd whatever else they made up. I do not know how 2 classes and 2 books cost over $5000 and they charged me for the next semester too and some how they are trying to get over $30, 000 from me.
The counselor was nice at the beginning but then she wouldnt take the time to talk to me. The head guy changed twice in the 1 semester and the first one was nice but second didnt have time for anything. I have tried everything and not understanding. No one will call me back. No one has the answer. Now I just recieved another company telling me they are trying to get the money from me anyway possible.
Just the name or national American University makes me mad and hurt.
I started college Sept 2003 for criminal justice but I decided to change to administrative assistant degree because I couldnt deal with lying to people and letting bad people free. After 6 years i had 1 class left. But in Minnesota they dont have that class so I had to do what they said.
Florida Tech online did the same thing. I wish to finish my degree but I know I cant.

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9:00 pm EDT
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National American University [NAU] being forced to take out student loans when I didn't need to

I enrolled and started at National american University in march/April 2014. I went to the campus in Zona rosa to do all the paperwork needed and while there the counselor Kelly, who walked me through the process informed me that the pell grant I was approved for would not be enough money to cover my semester tuition because I had to be enrolled in classes that were at least 6 credits per class or more in order to qualify for the grant for the ASN degree program I was enrolling in. I was also told that once I finished my degree I would have a guaranteed job from attending and graduating from their school. I unfortunately was unable to complete my ASN program because of pregnancy complications and am now in all kinds of debt because they refused to help me withdraw the correct way because they would still get paid for me withdrawing in the middle of the semester. I am now unable to do anything to further my education because they didn't care to help one of their students.

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Is National American University [NAU] Legit?

National American University [NAU] earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds National American University [NAU] to be a trustworthy company. Although there's a 20% resolution rate for customer complaints, which deserves attention, National American University [NAU] is known for their high standards and safety. If you're thinking about dealing with National American University [NAU], it's wise to check how they handle complaints.

We found clear and detailed contact information for National American University [NAU]. The company provides a physical address, 33 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

National.edu has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

National.edu has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for National American University [NAU] have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up National American University [NAU] and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with National American University [NAU]'s service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 20% of 0 complaints were resolved.
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6:04 am EDT

National American University [NAU] Financial Aid

NAU Rapid City has changed over the years. I believe they suck a student dry and then send them on their way their last year before they graduate.They are only interested in students with military service college funds, as these are guaranteed and the money is coming in. The financial aid is there to help find money for the students, financial aid is not collection agency harassing students in their last year. My daughter is in her last year of nursing school and is constantly harassed by the financial aid office and want 2300.00 a month and if she doesn't have It she is out, this is her last year and she is so stressed out. I am going to find a lawyer to see if we can sue due to stress, she lost one baby due to stress from this school. What I think is they are weeding out for next batch of students so they can do the same to them. The question is can students sue a non-profit organization, students need to come together and stop what is going on at NAU Rapid City.

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6:23 pm EST

National American University [NAU] National American University

Hello, I attended National American University and it was and has been the worst experience of my life. I have read through so many complaints on tho site, and I am very up set with the education board and legal services and our government not looking into all of these complaints. We are all adults here and none of us have to lie about National American University doing some really underhand and illegal practices at there intuition and covering it up with paper work. I don't think anyone making these complaints can be fabricated because there are two many of them . Someone has to stand up for the student.

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8:58 pm EDT

National American University [NAU] Financial aid and everything

This school is a joke! All they want is your money. The school compared to real schools is so easy! TOO easy. If you think it's hard, you have problems. Here it is the last week of school and still have not received any refund although it was posted to my account at school on 8/11/2015. It was due on July 7th 2015.They owe me over 2000.00.

1. I was NEVER told about a problem until a few weeks ago and then I had to take care of it myself. I had to call them to see what happened to my financial aid. They said We were trying to do it ourselves.
2. Some money but not my grants have processed to NAU account but not to mine.
3. I was told that my money would be on my Access card on Aug 11, 2015
4. Now it's due the LAST week of school on tuesday

5. NAU owes me 2189.54 and need to pay this federal money out to me

6. Not one of my funds at this school was on time. NOT one! and I have been here almost a year!

I have sent emails to the Tulsa school and to the SD branch. To everyone I have an email for. I just wrote to the president of this school This school has NO grievance procedure as their school handbook says except to get a hold of the president. I have post and kept up with my school work and did exactly what they said
I have lost my car, no medication, no money, no rent. What am I supposed to do? I am contacting every school state they belong to and will file a complaint
This school and employees are ridiculous! I WILL not recommend this school and they were kicked out of the Better Business Bureau! Hows that for incompetence! You can search for NAU complaints and it will pop up just look yourself.
I am withdrawing from this school immediately! I have every email that was sent and received.

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9:46 am EDT
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National American University [NAU] Illegal firing of Minority

NOT A COMPANY FOR AFRICAN AMERICANS

The overriding issue here is that I was released from my position, and to this date, I have yet to be given a valid, supportable reason for this action. I feel that I did a great job of coordinating all of the efforts and tasks required to get the campus up and running. I had not received any warnings, write-ups, or other indications that my work had been anything less than satisfactory. Not only was this firing “unusual”, but it appears to be in direct contradiction to the company’s (as well as most professional organization’s) established policies and procedures with regard to terminations. I followed the proper termination protocol with an employee under my direction, yet no action was ever taken. In my case though, there was not the normal chain of events that typically precede the loss of a job. No documentation of increasingly serious offenses or continued evidence of sub-par performance. Moreover, to add insult to injury, other upper level school officials were allowed to return to their posts in which they had previously proven to be ineffectual. That being the case, I am perplexed as to why I was not afforded that same option. I was rushed out of the door with no warning, no compensation for the sudden and unexpected financial disruption, no opportunity of ever returning. And still the biggest question remains, WHY? I would like to think that the motive for my termination was not personal and completely unrelated to my job performance, but the absence of any proof to the contrary makes this very difficult to believe.

African-Americans are not want with this company

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Texas2012
Kyle, US
Mar 21, 2012 10:42 am EDT
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I am white and was released for no reason. It's not your skin color. It's the company's way of doing business.

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National American University [NAU] National American University

As you know from different forums we are planning a rally, on the state capital stairs, and for the next several years i am planning to hit practicaly every dtudent they have w / protesters, fliers, copies of e - mails including "suicide" as an option for students that have been lied and deceived by the representitives of their institutions. Did u know (I believe) they broke federal and state laws by repeating deceiptful business practices after being confronted by the many students who have been vicitimized, and imagine how many were quiet about it, till now. . . Join us, over 150 e - mails i have received in the past month alone.
We can actually (Dont laugh, this is true) , bring this school down! And i plan on it.
I am disabled and was busy with therapy, doc's. . Etc. . So a state capital rally was canceled just b 4 the final fax was sent in to reserve the date,. . But a new one is coming along with legal actions, and the possibility of retributuin to the victims of their deceiptful actions, either thru a class action lawsuit which i had to reschedule my 1st meeting, or individual lawsuits, for just 1 successful lawsuit can set precedent for others. There's even faculty that might commense with this.
I was already contacted by the city pages and a man from the "ap". . All who have heard these stories of nau before!
Please e - mail me your horror stories:
Michael. [protected]@mac.com

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I have been waiting for more then 4 month for NAU to reimburse me the money that Federal Aid had approved me for. I was approved for up to $5500 of Financial Aid, and NAU had been making excuses since day one to why they haven't submitted my Pell Grant yet. I feel that I have been scammed, since I have attended other colleges, and know that I should have...

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I enrolled at National American University in a 4 year Bachelor Degree program as a Paralegal. My first semester I had no problems at all and enjoyed the classes and teachers. Since then I have had nothing but problems concerning the financial aid department and with trying to disput one of my grades. I had received a C as my final grade in one of my...

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Overview of National American University [NAU] complaint handling

National American University [NAU] reviews first appeared on Complaints Board on Apr 30, 2009. The latest review Financial aid and job placement and transfer credits was posted on Mar 28, 2023. The latest complaint Illegal firing of Minority was resolved on Jun 29, 2011. National American University [NAU] has an average consumer rating of 2 stars from 10 reviews. National American University [NAU] has resolved 2 complaints.
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  1. National American University [NAU] Contacts

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    Georgetown, TX
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    Houston, TX
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    Killeen, TX
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    Lewisville, TX
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    Mesquite, TX
    +1 (972) 773-8650
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    Richardson, TX
    More phone numbers
  3. National American University [NAU] emails
  4. National American University [NAU] address
    5301 Mt. Rushmore Road, Rapid City, South Dakota, 57701, United States
  5. National American University [NAU] social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
National American University [NAU] Category
National American University [NAU] is ranked 76 among 269 companies in the Colleges and Universities category

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