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I got my floors done on June 28th. Vinyl Tile in my Kitchen and Carpet in my Office. The Carpet turned out great but we have had non stop problems with the Kitchen floors. The day the installers came, they put up the wrong color trim, it was falling off, and it just didn't look good. A couple days later I noticed a couple of the Tiles were moving apart so there were gaps. I called National Floors Direct and they sent them out the following week to "fix" them. Meanwhile, the crew did not speak English very well at all. They brought a rubber mallet and just hit them back over and then left without say anything. A couple days later, it happened again! I then called back and they proceeded to tell me that they will not keep coming back to fix them or to a permanent fix because my sub floors are bad. When I had them come to my home to give me a quote, I told them I wanted to get my subfloors redone because I thought I needed to but they proceeded to tell me over and over that they were completely fine and they didn't need to be replaced. So now my floors are cracking on 5 tiles and there are a couple tiles that are separated in the Kitchen. I paid a ton of money for these floors to get done and thought we had a "lifetime" warranty but they are not doing anything about it. I will never recommend this company to anyone.
Desired outcome: I would like for them to give me a refund so I can get my floors redone by a different company.
