National Tree Company
Reviews and Complaints

Their website defaulted to my old address. When I called to tell them the tree would be shipped to the wrong address, and requested they update the address, I was told too bad. I called Fed-Ex to try and change the address, and was told the shipper had to change it. I called back to National Tree and they said they would not do that, and the tree would be shipped to the wrong address...regardless of what I said.

I purchased this product via Amazon. The seller has GROSSLY misrepresented the product I purchased. What I got was a sparse, cheap, shiny dark black tree. The picture they present is a very full, dark green, matte finish to the branches. EVERY TIME I leave a 1-star review for this junk, the SELLER sends me a nonsense message stating "after researching your purchase we've found that the tree is authentic. We will be removing your review so customers have a truer sense of our products" WHAT?! This is one of the shadiest companies I've ever had the misfortune of dealing with.

I have issues with Amazon for supporting sellers like this but Amazon isn't what it used to be, either. Do Not buy from this company.

I've already contacted your company once. This tree didn't have the socket to connect the lights of one section of the tree. I've already sent you a picture of the problem which was on the top of section 2. It turns out that there were 2 wires for that section but no socket.. It required an electrician to identify the problem. For something that was supposed to be so easy, it turned out to cost additional money, time and frustration.Very disappointed in the product. I'm at the point of returning this to Amazon but thought you might want to be aware of the problem. Feel free to contact me as I've got pictures of the wires without socket connection.

last December 6, 2021 I purchased a white 71/2 foot christmas tree in which i planned to open December 2022 after spending $255.41 I opened the box to

find 2lb of glitter and no lights. this is the worst tree I have ever seen and of course overstock tells me 30 days for a return and told me to contact the manufacture for results. I would like a full refund. I've been a customer for 12 years what a let down. Maybe overstock could exchange or refund my money

please contact me at [protected]@gmail.com

I bought this tree and loved it but it quit working after three weeks. Very disappointed Judith Vornholt. [protected]@twc.com. I even called first to get reviews. 3235 Blackiston Blvd. New Albany IN 47150

Two weeks ago in November of 2017 I bought a pre-lit Christmas tree manufactured by National Tree Company. Paperwork in box gives website at which to register product. I have attempted to reach their website through both Google and the other major browser and National Tree and have not been able to access the company's website to register the product. Now I am reading about all the complaints this company has received relating to their trees. So far the tree is working; but if it fails to work in the future, I will know that I am basically out of luck. I am hoping for the best but preparing for the worst. You cannot reach website to register product. Bad sign. Certainly will not buy anything from this company in the future if this tree fails.

We had trouble the first year when the tree didn't want to light up. I registered the tree and contacted customer service and they never responded. I contacted them again and no response. The tree was registered and I wrote emails and called with no response. The 3 parts of the tree light up when they are separate with an extension cord. However, when they are connected they do not light up. This tree is a piece of crap. My husband had heart surgery the first year when we had trouble, and another heart attack earlier this year and really didn't need this tree problem. This ruined our Christmas two years in a row. I'm going to file a complaint with the Better Business Bureau. This company should not be allowed to cheat their customers.

I bought a brand new tree for well over $500 on 12/2 of 2016. The tree worked for one and half weeks and then 8 branches in the center to the tree went out. I called their customer service to complain and get the tree fixed. It has now been two weeks of hassles with these people only to find out that after January 15th, I'm supposed to call them to get the tree fixed. I asked for some kind of compensation for my troubles. No we don't do anything for you. No money off, no gift certificates, no nothing except we will fix it in January. For the amount of money I paid for a new tree, the tree should work perfectly and not have eight branches out one and a half weeks later. Stay away from this company!

We bought a pre-lit National Christmas Tree from a local business, "Tis the Season", in Nov. 2006. The first year the tree worked great, it was a good looking tree. Last year we put the tree up and plugged it in only to discover that over 1/2 of the lights didn't work. We called the local business and arranged to take it in for them to work on it. The claimed to repair it, and we put it up again. Still didn't work. We took it in 2 more times and the tree still didn't work. Finally we demanded the local business come to our house to fix the tree. The spent about 2 hours working on it, and got most of the lights working.

The next morning, over 1/2 of the lights wouldn't come on when we plugged it in. We called the local business and they said they would re-string the tree if we would bring it in Jan. 2008.

We took the tree in, and they went out of business with our tree! After 5 months, we finally got out tree back. They claimed they had re-strung the tree. We started putting up the tree and discovered that out of over 20 light strings, only one worked. I started trying to get it to work and found out that after 1 hour I had replaced over 20 burned out lights on one string!

This tree had been used less than 2 months, and most of the lights were already burned out.

I called National Tree and described my experience to them. They stated they would send out free lights so we could decorate for Christmas, then they would pick up the tree after Christmas and fix it.

One week later, no lights. I called them again and was advised that the tree was out of warranty, and the local dealer had voided the warranty by working on it. They weren't sending any lights out, but would be glad to sell me some lights.

I explained that the tree had failed while it was in warranty, and the local dealer had instructed me on what to do.

Bottom line, they don't tell you what warranty coverage is...they don't keep their promises.

It was apparent they are much more interested in dodging their warranty and breaking promises...they like to sell them, but this tree is a joke!

The lights have been on for less than two months, and most of them are already burned out! National Tree doesn't tell you what their warranty is...the only way you can find out is to go to their web site. By the time you research their warranty, it's too late.

I'm out over $500 and my new Christmas tree only lasted one season.

Don't buy your Christmas Tree from Nation Tree Company!