Nationwide Mutual Insurance
Reviews and Complaints

About a month and a half ago My husband, myself and our three kids were out for a leisure drive on a Saturday night in our 1967 RS/SS big block convertible camaro. (we only drive it on weekends). We started to have car trouble, I immediatley told my husband to get out the road ( to which he did) about 30 seconds later a 72 year old man ran off the side of the road and hit our car. Now if any of you have classic cars you know they are your pride and joy (and you also know the time and money spent on them). I thought I was dreaming, I could not believe that this beautiful car(that our entire family loved) now looked like a mangled piece of junk. The right quarter panel was just rolled up metal. I do not have much space but to let you comsumers know if you have nationwide CANCEL IT. If you ever get hit by someone with nationwide ins. you better be prepared for the longest, most stressful event you have ever been through in your life. They do not want to pay off. They accuse you of everything possible, when you are just a innocent victim. It's not right and it's not fair and we all need to stand together and put a stop to these insurance companies. This case is still pending and we have not recieved a dime.

I have been a customer of nationwide for over 4 years, during this time I have had the same vehicle. I march of 2011 I got a new truck. When I called nationwide to change my insurance over, they gave me a good quote for 135 dollars per month. I was happy with that. One month later the bill for that month still had not come. I phoned Nationwide and asked the where my bill was. They told me that since I had just paid my insurance on my previous vehicle that I was not due till the next month. When the bill finally came, it was twice the amount they had quoted me of 135$. I called and asked them why, they stated to me that since there was 3 months left on my 6 month policy on my old vehicle, that I would have to finish paying that off first before my insurance would be 135$ per month like I was quoted. They are telling me I have to pay for 3 months of insurance on a vehicle I DO NOT OWN anymore, and also pay for full coverage on my new vehicle, for a total of 240 per month for the next 3 months! When I threatend to drop them, they told me if I did, I would be turned into collections. So I am left with no choice but to pay them the money or have my credit damaged.

Nationwide Insurance destroys Homeowner's Condo by cutting open the ceiling of 2 of her bedrooms and allowing roof water to leak into her unit for over 2 years, destroying her condo.

View the first of a series of videos at: youtube.com/watch?v=J_hYfvyPfoE
The channel of MsYouWho7.

I was out of state and rear ended by one of thier driver's and at first the Insurance Agent, Larry Czeponis, was really nice and taking care of everything, then it all changed after he had me sign a release form in a very scadalist way. In the drive way of my parents house he stated to me that Nationwide wanted to offer me $500 for any other inconveniences that I have incurred, I told him that I DID NOT want anything except for the gentleman that hit me to take responsibility, my vehicle to be fully repaired, and our medical bills to be covered. We then went into my parents home and I gave receipts that I had paid out of pocket expenses and as he was writing the check he stated "about the other thing (meaning the money he discussed with me in the driveway), I have just added to the check that I am writing you and I said well ok, then as he was handing me the check, he handed me a piece of paper and stated "in order to give you this check, I need you to sign this paper and I said ok. I said to him "what is this paper that I am signing" (as I am signing it) and he states to me that this is a paper that states you will not sue the person or his mother for hitting you. This was done while I was still out of state and unable to see any of my primary care physicians. I have now returned back home to find out that the gentleman that hit me has cause me to have 3 sprained muscles in my neck and costant (daily) headaches. My father, who was also in the vehicle has suffered a sprained neck and lots of visits to his doctor for lots of trips. I then had my husband call Mr. Larry Czponis and he acted as if he didn't have time and stated to my husband that due to me signing that paper (that he 1. Never explained and 2. Had me believing it was a receipt of the checks) that there is nothing further I can do. SO I GUESS I'M SCREWED! What a way to conduct business and explain whats going on when you have just been involved in a trematic auto accident. To top it off I have no information to report his employee practices...Anyone have any info?

In the summer of last year (2010), I bought a policy from nationwide on my motorcycle.
I paid for a year up front and paid a higher rate in order to cover aftermarket parts.($6, 000 worth).
Two months into the policy, my bike was stolen.
Not only did nationwide refuse to honor the agreement ( telling me they would not pay out on aftermarket parts), but when they finally did pay out it was for $1, 000 less than I paid for the bike (two months ago!), and still to this day, I cannot get them to reimburse me for the remainder of the policy!( about a thousand dollars).
Whenever I call, to find out the status of my payout, I receive the runaround, transferred calls, being put on hold for ten and fifteen minutes only to find that I was transferred to the wrong number, and the person I am talking to can't help!

Finally, (the last straw for me!) they tell me that they sent a check to an old address!
not the most recent address on file,
not the address where they just sent a check sixty days earlier,
but to an old address that has not been used by me or them in more than six monthI am out of patience, I am out of understanding.
Now I just want to spread the word that nationwide is not on your side.
they are out to get your money and keep it.

I own three vehicals on one occasion one of my vehicles was car jacked in philly, so I called the insurence to let them know, soon after that the very same day they recoverd the car nothing wrong with it or no damages, so I left the claims department know there was nothing wrong with my car. Now remind you im at work and a friend of my fiance had a license so I figured that was fine... Wrong because a couple months later they send me a letter stating that it was going to be canceled and refusal of renewal stating that the guy who drove the car was unlicened, not to mention it they had him down as my fiance, very wrong. So my fiance went with the driver to the office to show them he had a licence and did not live with me... I never heard of a person who does not live with you and only drive your car one time, has to be on your policy to drive your car.

I have been a customer of Nationwide Ins for both home and vehicles for 19 years with only two minor claims. My roof received hail damage this past summer and when I realized the damage and made my claim they failed to honor it. They never sent an adjuster out, and after 21 day denied the claim saying that I did not make it within their 6 month period, even though by my own Nationwide agent agreed that I did make claim in timely manner. After making the original claim they gave me a constant runaround, now have a lawyer!

I purchased my homeowners Insurance thru nationwide this year..they were the cheapest, and they were not cheap..about 60 days later an agent showed up at my house to a visual exterior inspection, while he did'nt say he found anything wrong...I got a bill in the mail from Nationwide increasing my policy amount by $110.00, with a little notation from them stating I should pay by the end of the month...I have'nt paid that $110.00 yet, I did'nt authorize the increase, did'nt discuss anything with their agent/representative...just got a bill..so people beware of grinning Insurance agents at your door..if you did'nt invite them out...you will get a bill ...at least from Nationwide...I'll be moving my policy when it expires...

Nationwide is on THEIR side …not yours

Where do I begin? On September 9th, 2010 my brand new Mercedes 350E with approximately 500 miles on it was hit by an insured of Nationwide Insurance Company. The details of the accident are that I was headed toward the city of Charlotte on South Blvd when the insured exited a shopping center parking lot striking my bumper on the passenger side of my vehicle. The police were called and a report was filed. The driver of the other vehicle stated to the police that he misjudged the distance exiting the parking lot and struck my vehicle.
Immediately after the accident I took my vehicle to a certified Mercedes body shop for an estimate of damage. It turned out that my car needed a replacement bumper; minor structure repair to an area behind the bumper; replacement of a muffler heat shield and some paint around the same area. A report was also given to Nationwide which paid the repairs with no problems. However, there were problems immediately afterwards!
In the state of North Carolina a party is permitted to collect for diminutive value of their vehicle if they had no liability in the accident which I did not. So after the repairs were made I took my vehicle to three different dealers advising them that I wanted to trade my car and how much it was worth in trade. The figures were astounding…between $33, 000 and $38, 000 which represented between $7, 000 – $13, 000 in lost value from a non-hit car. The reason for the reduction was that my car could no longer be sold as a certified used car and was thus not eligible for the 100, 000 mile used car warrantee that many dealers provide. The damage is now a matter of record since it is listed on the Carfax system. I also supplied the insurance company with current data from Manheim auto auction; The auto bluebook and the NADA book to support my request for my claim.
How much did Natiowide offer…are you ready for this…$500.00 by their adjuster Joe B. in their Fairview office. I went ballistic..this was a shear insult to my intelligence.
After many weeks of discussion they decided to have an appraisal completed by a fee paid appraise from Raleigh. Now keep in mind that this appraiser was paid by them and does a great deal of his business representing insurance companies. Who do you think he will favor in his opinion? (Because they had one I too decided to get one performed from an appraisal company and that came in at over $13, 000).
When the insurance company gave me the written report it was one page with no support for his findings while my was a 20 page report with back-up data. All their report said was “in my opinion” with no supporting data. When I asked Joe for the backup data all he said was “that is the full report”. I then asked that he then request additional data he again said “that is the full report”. (I have this on tape by the way).
In the meantime since I told Joe that I had an appraisal he asked for a copy of mine. Since, as I stated, mine had all sorts of supporting data and his did not I gave him just the summary page without data…the same kind he gave me. He then demanded the whole report and I advised him that it would be forwarded to him when I got like data. Thus far I have nothing more from him nor him from me .So as of now we are at a standstill with no resolution.
I also tried to contact the executive offices in Columbus, Ohio and all I can say is “lots of luck”. This company has no concern for the general public whatsoever. I did contact several company Board of Directors ( I was able to ascertain their home/work numbers) but only 1 would return my call.
This company does not care about anything but Nationwide and ARE NOT ON YOUR SIDE! Even the slogan that the adjuster has on his email which appears after his name says it all. It states >>>”Nationwide on your side….begins with me”. It’s all about them!

Nationwide offers a great price online. However, AFTER they obtain your financial information to draft payments, they add things to the policy causing the premium to sky rocket.
They added my daughter to the policy without my knowledge. My daughter is 30 years old, married for 5 years, living in her own home with her husband and 2 children. She has not lived with me, nor been on my policy for nearly 10 years. However, Nationwide added her, which made my premium increase over $500 for six months.
When I contacted Nationwide about this, they are requiring that I send them documented proof of my daughters current residency. Otherwise, nothing can be done. I have to provide them with her mortgage information, copies of utility bills, and copy of her driver's license.
Is this legal?

I had recently purchased a used Infinite G and was excited to take an evening drive with the moon roof open on a beautiful fall day. It had just gotten dark and I was following a pick up truck with plenty of clearance on a two lane highway. I noticed the truck in front of me drove over an antelope carcass with no problem; unfortunately, I had no choice but to hold on and drive over it too. The carcass took out my transmission and I had transmission fluid running everywhere, I was able to turn the car around and get back to town and park it while I could still get power. I had the car towed the next day to a local transmission shop for repairs. My car sat there for two weeks before the adjuster looked at it. After the adjuster got involved the car went nowhere, I finally got involved with the shop and got it towed to the auto body shop, who finished the repairs and got me going. After the second week in a rental car, the Nationwide representative threatened to take away my rental car as their adjuster was not getting along with the transmission shop. After the third week, they told me I only had a week left on my rental coverage and would have to relinquish the rental or pay for it myself. I called my insurance broker (Wyoming Financial Insurance) and the claims adjuster, neither were willing to assist me. My car was not ready for five weeks, and sat for two weeks because the local adjuster was having issues with the local transmission shop. The last week I was left to fend for myself, hoof it or just stay at home, they really didn't care, as long as I made my premium payment. Needless to say, I sought out a better value for my money.

I was hit by a driver covered by Nationwide. She ran a stop sign and totaled my car. The next day (a monday) we reported the claim. I was told that Nationwide would get back to me the next day and have an adjuster go look at my car. I waited. They did not call. So we called them. Mr. Cortes (the agent) told me that an adjuster still has not be assigned and they will get back to me later that day when one will be assigned. We called later on (around 4pm). And still, no one was assigned to go look at my car. I asked about getting a rental and their policy states that we (the victim) have to pay for the rental upfront and they will reinburst me (only up to a certain amount, that is). This was extremely frustrating! At the time, I was working 2 jobs and babysitting. I could not be without a car! The next day I call Mr. Cortes and he finally gives me the name and number of the adjuster. I call the adjuster repeatedly and he does not get back to me until hours later. He tells me he has not looked at my car and that he is going on vacation the next day so someone else will be looking at my car and they will contact me the very next day. And the next day comes and no one calls, yet again. At this point me and my family are furious because afterall, I was the victim in this situation. I wait until the next day and call Mr. Cortes's office over and over again and I leave him a message stating that I will be contacting a lawyer.Finally, after 5 days of waiting for someone to look at my car (the car that their driver destroyed), my mom became fed up and called the head office in Ohio. She spoke to someone by the name of Jason Harper. After hearing out story, he agreed to grant us a rental and he told us it WILL be paid for by Nationwide upfront. We had to email him a copy of our insurance policy and that was it. That evening we go and pick up the rental at Enterprise. At this point they are on the same page as us. They understand we are not paying a cent. A few days later we finally get the check for the damage since my car was determined totaled. By the time this is said and done it is mid-May. Now, in mid June, Enterprise calls us up and tells us we owe them the money for the rental and that Nationwide did not approve anything. At this point, we are so sick of the situation, we basically say "screw it, not our problem!". Enterprise threatened my mother with putting this on her credit report. So, now, after enough damage done by Nationwide, my mother's credit score is now going to greatly affected in a negative way. I don't understand why they couldn't pay for a rental like they should and get me my check in a timely fashion. Afterall, this accident was NOT my fault at all. Nationwide is full of crooks and I would recommend avoiding them at all costs because they will not help you.

Working with (?) a Nationwide Claims adjustor to settle a claim of their Insured whose driver hit and totaled my 1998 Blazer, their driver was at fault. Nationwide used a loss adjust value from CCC International Services that valued the car at $3100, the lowest figure in CCC's research. I was told that if I wanted them to consider raising the value, it was up to me to provide them with comparable vehicles. I did so, and was told that they didn't have to take those figures and would not consider another price. The average value of vehicles I provided them was $4800.00. They offered $3424.64, after 45 days of "negotiating", I finally took their offer because my daughter has physical therapy from injuries in the accident and she had to have transportation to the PT and back.
Nationwide issues a HANDWRITTEN check in my name. I had provided a Durable POA so that my daughter could cash the check and buy another car. No bank or credit union would cash a handwritten check, check has to be mailed to me and I cash it, issue a Certified Check or Cashier's Check and send it back to her. Because the "handwritten" check is from an insurance company, even my bank will hold for two days.
When I talked with the adjustor, Jon White, he lied to me and said that, "in the past eight years he always issued a handwritten check and there had never been any problem with a handwritten check". This was not the first time Jon White had lied to me, Jon White's manager Michael Higgins had lied to me too, when I complained about White's valuation of my Blazer; about returning my phone calls, White and Higgins both claimed that they had called me several times. Calls were returned after several tries.
My treatment from Nationwide's adjustors was less than satisfactory, they were rude, they lied, they would NOT consider anything that I asked them to consider. I will never recommend Nationwide, I will never let the chance go by to tell someone who asks me what a small, petty, nasty, un professional group of people their claims adjustors are.
The only helpful response I got from Nationwide Claims Dept. was from a woman named Selina at [protected].
Leslie Bienz

I joined Nationwide through my agent and had it for a year or so.Every time I was a little late, they kept raising my insurance.It supposedly had a competitive rate but I found out it didn't.They kept cancelling me just to keep my money.On top of that, I cancelled and told them on time and they still sent me a monthly bill even tough they received my cancellation saying that I had to PROVE that I had other insurance. I don't have to prove anything.It's a free country and who are they? They do not own me.By the complaints I see here, I agree: NATIONWIDE IS NOT ON YOUR SIDE! trust me, don't bother.

Another driver caused the accident. Nationwide was his insurer. The adjuster, Marie-Lyne Lezeau, called me almost every day for over a month always wanting to get a medical release signed. She blackmailed me by saying that Nationwide would not pay my medical bills until the release was signed. Now that I have signed the release, five months have gone bye and the bills still are not paid. Marie-Lyne now ignores my calls and emailings. I will never sign anything after an accident again without talking to a lawyer first. I guess I will have to pay the bills myself now and take Nationwide to small claims court. Do not get your insurance from them!

Nationwide continues to leave various messages with various reference numbers claiming I need to call them. I don't have this insurance and have finally figured out it is a marketing scam. Shame on them! KNOCK IT OFF.

July 2009 Nationwide Insurance Company send me a letter saying that one of their agents will be around to inspect the out side of my home on a given day. It so happens that no one is at home at the time the agents arrives and does their inspection. About two weeks later I receive in the mail a letter telling me that my coverage will not be renewed because of the hazard found on my property. I call nationwide and ask what hazard are they referring to? Nationwide can only tell me that it is an "Attractive Nuisance Appliance(s) on premises"
When asked what appliance they state that they don't have that information in their records. a day or two latter I call again and ask again what appliance are they referring to and again they don't have that information in their records. At this time I ask if it could possibly be a refrigerator the I was working on, installing new door seals, and I get the same response "don't have that information in their records." Two hours latter I call again and ask what appliance are they referring to and there response this time is "the old broken down refrigerator on the carport"
I ask the lying SOB at Nationwide is that what your records show? He responses with "yes" I ask him was this item on the original report? Again he tells me yes. Nationwide can not tell me when there was a previous inspection to the one in July, they claim that there has not been any others sense and they do not send anyone out to verify that the condition has been corrected to their satisfaction.
OK now I ask how to comply with the letter that was sent telling me that I have to verify that the problem has been taken care. The person I was on the phone told me to send them a picture. I ask, upon doing so everything is back to normal. The agent then tells me that an underwriter will have to examine my verification and then they will make a decision. I ask to speak to the underwriter, I am now told that I can not talk to the underwriter that the insured is NEVER ALLOWED to talk to the underwriter and that I will have to talk to an agent which I was doing at the time.

I have my home with this company for over twenty (20) years. In that time there has been only one claim from storm damage to the solar panel on the roof and a small amount of roof damage. The total was less than $1000.00 I believe. Nationwide can KISS MY BUTT before they get another red cent from me.

Nationwide Mutual Ins. Co.
Allied Insurance
Nationwide Agribusiness
Titan Insurance
Victoria Insurance

To anyone with Nationwide Insurance:
Beware when filing a claim with Nationwide or affiliates listed above. They use a computer based program to evaluate your automobile's value. That program is called CCC Valuescope. Nationwide is not on your side and they will definately take your ride.Using the CCC Valuescope Evaluation process, they totalled my car for a
bumper, right fender, headlight assy, and hood.I would not encourage anyone to do business with NATIONWIDE INSURANCE COMPANIES. They offered me 3548.00 for my car, which is less than trade in value N.A.D.A. Retail value using N.A.D.A. for a 2001 toyota echo with 144000 miles is 4925.00.The tactic they used on me is explained in the link below:

http://www.theplan.com/documents/Ryanarticle.htm

Insurance policy holder of above mentined insurance co., hitted my car rear bumper and I claimed that damage to above mentioned
insurance about 2 weeks ago but they haven't dispatch there adjuster yet. they just call me and ask same question that I made when I report that accident and no action at all.
I want to repair my car damage caused by accident asap.

accident party's name is kaylene Choe
Her ins. policy # is 7204c107608
claim # is [protected]
person's name who got report from me was cathy
accident car ( kaylene Choe ) was BMW 528 I, Lic. plate # was 6ADA031

please help me.

Thank's for your times.

We had severe damage to our roof due to a hail storm last June 2008. After noticing water coming in through our roof the following day, we contacted Nationwide. Ever since this day, they have constantly denied that we had hail damage and told us we had damaged our own roof and that our roof was just old. We have watched 95% of our neighbors have their roofs replaced ... Nationwide continued to delay and deny our claim. We requested an arbitrator and Nationwide passed their end of the claim off to a 3rd party company. This guy refused to use any of the arbitrators we suggested and kept trying to get us to use one of his arbitrators. My roofing company was OK with one of the guys and we went with this company (Gimple). Gimple took 2 more months to come out and look at our roof. He agreed that the front portion of our roof needed to be replaced due to hail damage, with the hail actually punching holes in our metal valleys. But he used Nationwide's measurements for the roof (which were only estimates, since they never measured our roof in detail ... remember - we had "no hail" damage!). When told his measurements were off, he said he also used Google Earth! This program, according to Google Earth, is used for entertainment purposes only! Even though we have REPLACEMENT coverage, Nationwide will only give us a check for the incorrectly small roof replacement from their arbitrator Gimple. My insurance broker has never dealt with a worse company, my roofing company has never dealt with a worse company, and I've never seen such a bunch of immature incompetent fools. It's now been 11 months ... and my roof still isn't repaired. Nationwide ... a bunch of IDIOTS.