Navy Federal Credit Union [NFCU]
Reviews and Complaints

My biggest complaint Is that you're claiming u there to help the service members there families veterans but your action pontificate something entirely different I can't speak for know one else but I will say this about I'm veteran that served his country and was honorable discharge now I need my country to help me and u deny me credit what can of honor is that my enemies treated me.better than my countrymen and that's all I'll say about that cause at some point and time we all need just a little help...

My son has called me on multiple occasions Because Navy Federal will not allow him to take his funds out of the bank. The Bank has asked him for his Drivers License, Passport and any other ID's that he can provide on top of his password. They are still hesitant on giving him his funds. I have had to continuously call the bank about this situation and it gets no better. This bank continues to racially discriminate against our black men. My son in particular. The excuses that are given is that he is in the drive thru and they can't see his face. Then he goes into the branch and they give him more of a problem.

I have sent in multiple times, significant claims of fraud and duplicate charges to my accounts - by coinbase and international companies- I have been a victim of identity theft and NFCU won’t replace my money - just get a letter saying denied- no reason or explanation! I want my money back I have filed claims your just not supporting the customer but you are supporting Coinbase because you must be making money from them ! 4028908

WILL NOT RELEASE FUNDS OR SPEAK TO A MANAGER TODAY

I unfortunately do not have the luxury of direct deposit with my employer. Manual Paychecks are released at 4:30pm on payday. My last payday was Friday, March 25, 2022. That day I purchased a newer vehicle at a dealership and received the loan through this bank. It took well over an additional one hour on the phone and well over a half an hour in a local branch to complete this after receiving a preapproval. Due to their delays, my paycheck was submitted after their 6:00pm deadline. If submitted prior to that time, after the very small amount released after the check is approved, the remainder is released on the next day (Saturday). Per a call to the bank today, Monday, March 28, 2022; I am being told the remainder of my funds will not be available until Tuesday, March 29, 2022. This is 4 days after my check. Again due to their delays. I was also informed that I could not speak to a manager for 1 to 2 business days, due to their turnaround. This will be after my funds will be available. So, this bank is will to lose both my loan and banking, due to their delays. DO NOT DO any business with this bank or they will screw you.

On February 23rd, 2022, I discovered several large ACH Debit transactions I DID NOT authorize on my Flagship Checking account. I immediately dialed Navy Federal customer service and their fraud department, where I was informed that my Flagship Checking and Share Savings accounts were compromised.

NFCU Fraud Department closed my original checking and savings accounts, opened fresh accounts, and transferred my existing funds to those new accounts. I was assured by the fraud department that I would at least receive a provisional credit of the funds that were fraudulently stolen from me within 10-15 business days. More than 17 business days have elapsed, and I have not received any provisional credit.

I've called up NFCU customer service once again, and I was told that the investigation is "behind," and I wasn't given any estimated time frame on when the investigation will end so that I can have my stolen money back.

The fraudulent ACH Debit transactions total to about $13,000. NFCU allowed this fraud to occur, and we, as members, are clearly not NFCU's "mission."

To whom it may concern,

Hi! My name is Ma. Evelyn Rosell, I would like to file a complaint in regards to call handling by Marshall Craige Holm, ID no. 41852. I am really hoping that this complaint will reach to his manager or supervisor named Brandon M. Jewell. Marshall is not good in handling customer service. Me and my husband were deciding to transfer to another bank because of the way I was treated when I made a phone call. And it was just so easy for my husband to tell his bad experience to his colleagues and will not recommend Navy Federal just for this experienced. I just called and asked why my credit card was not working. The first lady answered transfer me to another guy, and the guy told me , there was a black in my credit card so he needed to transfer me to another department. Marshall answered me and told me that there was nothing wrong with my credit card. I explained to him that I got declined few times. And he accused me of using my husband credit card or doing some transactions without my husbands authorization. I told him, I can bring my husband on the line. I explained to him that by the time my credit card got decline, I have to use my husbands credit card, and my husband was just right besides me. But, Marshall was so rude and sound so descriminating and telling me that I am not allowed to use my husbands card. I even explained to him that me and husband are living in the same house and he is working and studying at the same time that he asked me to take charge of our budget so I needed to log in sometimes to check our expenditures just to maintain our budget, but my husband is just with me when I am doing it. But Marshall sounds so descriminating and told me I am not allowed. And I told him, "even my husband is besides me?" Anyway, I felt so bad that he made it sounds like I am stealing and I am not authorized. So, I told him, I also have a power of attorney. So to make the story short, me and my husband ended up going to one of the branches of Navy Federal, Oak Grove, Tennesse. We gave the power of attorney and the lady did not even accept the power of attorney. She explained that I don't need power of attorney because I am already in all of the accounts. Her name is Mirasol, she helped me and my husband resolved the concern and explained to us what happed why my credit card got declined. She also explained to me that the previous conversation over the phone was I was transfered to FRAUD department. It was so frustrating and the way they handle the call is very unprofessional. You guys will lose customers and people will not recommend Navy Federal because of people who are judgemental, without proper customer service, without listening to the customer, asking the right probe questions. You guys need to trained them well. I din't even know that they transfer me to Fraud department. My concern was just simple, why my card is not working, and yet I was accused of using my credit card without authorization, which is horrible because I am also the owner of the account. These customer service don't know how to value customer, don't listen, they don't resolve concern! They need to be replaced with people who can, before you guys will lose revenue in the future because of that kind of people in your business.

Have had a credit card dispute ongoing since Dec. I never received the products ordered yet Navy Federal refuses to refund the payment. As of March 15 2022 they say there is not enough evidence.

Walked in Fairfax city Fairfax bld branch to inquire about an equity loan. Teller informed us that the person dealing with that (David Courtoise) was in training (backroom) and it will be done in 45mn. She texted him to confirm his availability and asked us to comeback. So we drove back home and came back 50mn later. We asked for him only to find out he was not available for at least 2 more hours. David did not have the courtesy to come out and apologize. The attitude of your staff in this branch was very rude with the exception of the teller. Acting like we were intruding? No one else knowledgeable to help us?

We and our family have been members for 60+ years and probably will get a loan elsewhere. I will make sure to leave feedback everywhere possible.

Megan Mosa,

As per our phone call when you stated that Navy Federal CU had not even started to process our application. You now have received four verbal and two written documentations ordering you to cancel our application since:

1) NFCU wrongfully directed me to apply for a pre-approval letter knowing that NFCU would not do anything in time for us to include NCFU on the purchase of our new primary residence.

2) The NFCU mortgage rep assured me that NFCU would meet the no0n on Friday deadline, but NFCU failed to perform.

3) Since NFCU failed to meet the required noon on Friday deadline with no less than three requests for urgent processing but our Mortgage Loan Officer completely failed to take any action until I escalated my inquiry and demanded that I talk to my Mortgage Loan Officer.

4) The NFCU Loan Officer we had a telephone conversation with (after a three hour wait) appeared more confrontational, and her demeanor was nothing short of pointed and rude (that person was you - Megan Mosca).

So, because of your unprofessional behavior we again hereby demand for the fifth time that you not only finally cancel our application but you and NFCU STOP contacting us about this in the future since have already received our Mortgage Pre-Approval Letter from a different lender (without any deceit or hassle) so that we could submit the offer with our Realtor on time.

We are very disappointed and demand a refund of the $48 credit report that was never used or disclosed prior to starting the application process (entrapment).

Someone attempted to open membership with my personal info and old mailing info- per Navy Fed the person said they were military- navy opened the acct- how? If they did the correct secure checks they would have confirmed I am not military and denied the account. The only reason the acct was closed was because the opening deposit didn't clear- so, what if the deputy cleared- then navy federal would have allowed someone to open an account in my name- with false information

I had problems with Credit card limits, access to funds, wait times at bank and security problems.

I asked for and increase to my credit card from the minimum 3000 start up amount. It was declined three times with no reason stated other than a credit review. My Credit is excellent and I have no bad reports. I have over 100 thousand in assets. My wife had to travel, let he bank know and her funds were closed. She called the bank and could not access her monies. Wait time in the bank is always poor. The last time the teller was flirting with another employee and talking on his personal phone for over and hour while we waited. I closed both my wife and my accounts. Went to another Credit Union and got the service we needed. Poor bank, poor employees, no customer rewards, low interest rates on savings and checking accounts, poor military bank period.

Who I am - I’m a retired veteran with 90% service-connected disability. I had served in the military for 30 years before I retired. I’ve been a member of Navy Federal Credit Union (NFCU) since 1985, 37 years.

Date of Business Transaction - We started a cash-out refinancing our home with Navy Federal Credit Union (NFCU) on October 19, 2021. The loan has not been closed as of today (Feb. 11, 2022).

Dispute of Interest Rate in Refi - at the beginning of this refi, we locked in our interest rate at 2.5% with 3 chances to lower it if interest rate comes down after we locked it. There’s no agreement that our rate will be raised if the loan does not close at certain date. Instead, NFCU postponed the closing dates with the SAME rate a couple of times during this process. However, we’re asked by NFCU to sign an agreement in which the interest rate was raised to 3.1% on Feb 10, 2022.

Where we are now in the refi - we had got our loan approved officially at the rate of 2.5% after we had our house appraised in January 2022. However, instead of closing the loan, NFCU kept adding requirements one at a time which has delayed the process even more. First, they asked for a termite inspection, and we did it ($200.00) and it passed. Secondly, they asked for inspection of all our fireplaces, and it passed ($175.00). Thirdly, they asked for well water test results, and we did it. It passed except for one test which is being fixed as I write this (approx $250.00 or more as we are still testing). The loan officer emailed us two days ago (Feb 8, 2022) that we need to treat our water and redo the test so that we can close the loan. We got our well treated and will install the UV Lamp on our water system on Feb 14, 2022. Then on Feb. 10, we’re told our interest rate was raised to 3.1% or we can withdrawal the loan, which is totally against our agreement, that is, locked rate of 2.5% never changed during this refi process.

Distressful Long Refi Process - at the beginning, we requested the loan be closed in 2021. But we’re told by the officer that the process might take up to 90 days or longer because of the Virus. And the 2nd loan officer asked us not to worry because if the loan didn’t close by Dec 27, 2021, we’ll get $500 credit when we do close. However, In reality, we got nothing, instead, the refinance process is even much longer than 90 days and still hasn't been closed as of today. During this long process, NFCU replaced 3 loan officers working with us and added one supervisor. There were weeks that we never heard a word from these loan officers or when they called back, they only called later Friday afternoon. On our end, since we want to close by 2021 and as early as possible, we’ve always responded as quickly (within 24 hours) as soon as possible whenever they requested any information (accept with the water test which we have no control over).

One test is 18 hours the other are over 10 business days, their requirement not mine. Remember we didn't know about the water testing requirement until 19 Jan 2022.This process is long as it requires time to grow cultures in their lab to test the water.

How Much We Have Spent - we’ve spent over $3000 on this process. Appraisal $600.00, Termite inspection $200.00, Fireplace inspection $175.00, Water testing $250.00 plus as we are still in testing, $2,000 on UV water treatment and water filters. Total $3,225.00.

This virus has delayed everything to no ones fault and even the loan officer said in the beginning it could takes months and we told him we are willing to work with you just let us know what you need. Just getting the parts for the water treatment took over 2.5 weeks.

from: Lexthelord Mygmail123

to: Navy Federal Credit Union,

Navy Federal Credit Union,

Senator Ben Cardin,

VAVBAWAS/CO/Office of the USB VBA,

[protected]@ncua.gov,

[protected]@ncua.gov,

dma. [protected]@mail. mil,

[protected]@armytimes.com,

[protected]@navytimes.com

cc: [protected]@navyfederal.org,

SECVA Inquiry,

[protected]@ftc.gov,

"Lisa. [protected]@washpost.com",

"Barnes, Angela",

matt. [protected]@washpost.com,

"Limberry, Arnell (Cardin)"

date: Feb 2, 2022, 2:30 PM

subject: Re: Disabled Veteran Exemption Granted Letter

mailed-by: gmail.com

See Attached... ALL and NCUA /  Credit Uni0n H0t Line... C0mplaint,   Fraud H0t line... Please l00k int0 h0w my 3,  forbearance l0ans 1 being a VA l0an were processed  which I feel disenfranchised / FRAUD against me as a member as well as 0ther Veterans, and D0D Active Duty Military and family members, using this is what we d0 as standard n0 actual reason as to why a HEL0C  3.2% is m0dified t0 6.0% which { Pr0fit is the, m0tivati0n here as s0 calle n0n pr0fit  CU, when the Primary residence l0an $133k c0uld have absorbed at the 3.2% rate t0 have 0ne l0an, based 0n the combining the HEL0C at $34k ... at the expense 0f the member vice helping Us get out from under this  situation with the monies we are barely working with t0 eat and and live during these hard times... Again what CU d0es this t0 its membership... a member 0f 40+ yrs... 100%  SC Veteran with PTSD!  NFCU...

D0D sh0uld be made aware 0f these actions by this CU, as well as Navy and Army times... For general questions, call DMA at [protected] or (DSN) 733-4000 or email DMA Public Affairs at dma. [protected]@mail. mil. If you have a question about the Department of Defense, including the Military Departments, click here.

 I after I realized I have requested that l0an midifiatin be cancelled and I will w0rk with NFCU 0r ther t0 bring t0 current that I have a primary l0an and equity,   ,... m, based n the p00r processing  procedures in the modification 0f the l0ans where the  member has n0 input int the pr0cess verbally  matter how many calls I made it them but never was able t get t0 the processor. and the ineptitude 0f the staff  f0r 0ver 40+ day, t0 assist and support me until Jessie and..,  a the NFCU just feels a veteran with ADA disabilities { PTSD } need n0 special care, handling and 0r  verbally explanation and discussion 0r input, based on the affordability t0 pay the new amounts after the m0ds are c0mplete... What type 0f 0rganizari0n  treats a member like I have been for the past year... that I have made over the years about this CU f0r the past 10-12 yrs...!   The National Credit Union Administration is one of two agencies that provide deposit insurance to depositors in U.S. depository institutions, the other being the Federal Deposit Insurance Corporation, which insures commercial banks and savings institutions. WikipediaCustomer service: 800.755.1030 ncua.govFounded: March 10, 1970Headquarters: Alexandria, VAAnnual budget: $316.8 million (2021) Employees: 1,149 (2020) Preceding agency: Bureau of Federal Credit Unions

Mailing Address:National Credit Union Administration

1775 Duke Street

Alexandria, VA 22314

703.518.6300Hotline NumbersHotlineTelephoneEmail or WebsiteConsumer Assistance800.755.1030Consumer Assistance Center (opens new window) Federal Credit Union Fraud800.827.9650Fraud HotlineInspector General800.778.[protected]@ncua.govInvestments800.755.[protected]@ncua.govMedia Inquiries703.518.6336NewsroomOCIO Technical Support800.827.[protected]@ncua.gov

Please investigate this CU based 0n ADA Violations as well as 0n g0ing, m0rtgage l0an and collection fraudulent activity...  as well as incident at the laurel branch with myself and the manager , and the p0lice, as well as the telephone  call made when I sp0ke t0 blacl CS Rep and asked t0 speak with a white mgr... all t0 include inquiry external 0f  NFCU,  by the NCUA and the the 0thers 0 this email regarding the state of MD , ADA and my status as a 100 %  VA SC Veteran... with PTSD..., being barred!  

This Credit Union, is at it's w0rst since under the leadership 0f Ms  McDuffie, the staff  0f y0ung people are deplorable in h0w they communicate with Members, and y0u expect me t0 be civil with them and the t0ne and ten0r they use... they talk with Us as if they are speaking with their 20-30 yr 0ld friends , when they are at work..in a s0 professional environment, that's what has been missing since Ms Duffie CE0 t00k 0ver, where there use t0 be a General 0r admiral  Retired in that p0siti0n, p00r leadership and direction  as well as management failures all ar0und, and this has been the case for the past 15 yrs, and I am tired of it... and I will continue to blow the whistle 0n this 0rganizati0n each time I am given an opportunity, based 0n the p00r customer service I this 40+ yr member experience t0day, unlike yester years, pri0r t0 this new P00r Leader taking the helm 0f this Vessel 15 yrs ag0... after...

 0ver 88 years, With millions of members worldwide, Navy Federal is the world's largest credit union. We offer a large worldwide network of branches and ATMs, with 24/7 support and access to mobile,* online and social media resources. Plus, we're expanding every day to make sure that we're offering the best service to our members.

Our Top Five Reasons to #JointheFamilyhttps://www.navyfederal.org › resources › articles › lifeSearch for: What's so special about Navy Federal Credit Union? Navy Federal Credit Union  (or Navy Federal) is a global credit union headquartered in Vienna, Virginia, chartered and regulated under the authority of the National Credit Union Administration (NCUA). Navy Federal is the largest natural member (or retail) credit union in the United States, both in asset size and in membership. As of December 2021, Navy Federal has $151.1 billion USD in assets and has 11.1 million members.[3]

ED COOKE [protected] [protected] [protected]@GMAIL.com

Navy Federal officials agreed to the settlement without admitting or denying the allegations, according to the consent order. Officials said earlier in a statement that "where our collection practices have come up short in the Consumer Financial Protection Bureau's estimation, we have made all the necessary changes. We have cooperated with the CFPB throughout the process."

Karen Jowers covers military families, quality of life and consumer issues for Military Times. She can be reached at

[protected]@militarytimes.com

Your Message 01/16/2022 : Please as well listen t0 the calls I have had wi y0ur CS Reps this past week, they are depl0rable as this CU has bec0me t the Mil C0mmunity fr te past 15 yrs since Ms Duffie has been in charge pleas g0 back t having a Retired Military 0ffiicer fr0m the Navy 0r the Marines as being the CE0/ Seni0r B0ard member... L00k at the NFCU Bl0g 0f c0mplaints abut y0ur service t0 it members... and please fix the time 0ut cl0ck while we a typing i this msg applicati0n... its t0 quick ! N0t given us en0ugh time and it de0snt save allw0wig us t c0me back and finnish... these are the things y0u sh0uld be give attenti0n... NFCU

Navy Federal Response 01/10/2022 : Thank you for using Navy Federal's eMessaging Service. We have received your appeal and have forwarded this information to start the appeal process. Once this has been assigned, it can take up to 15 business days for a decision. If you have further questions, please call [protected]. Thank you.

Your Message 01/08/2022 : Mr Rivera and D0NNA Nickens, thank you so very much for your assistance and support with this process and this matter, much appreciated. No matter what the outcome, you have assisted me 100% with this Veteran / SC 100% with this process of a Business Vehicle loan... Thank you both and the NFCU ; Mary Duffie and her staff sh0uld acknowledged y0u tw0 as well as M0nica Night / Early MoRNING Suvp... and Amanda, and Bryan { See my acc0unt NFCU C0ntact with C0mmercial - C0nsumer and the Business side 0f the { NFCU H0USE }, these individuals sh0uld be commended by their seni0r Management.

As I matriculate thr0ugh this very uncaring and very flawed / failed NFCU system that I have seen change in the past 15 yrs, t0 this Credit Uni0n that 0nce I0ved in the first 25 yrs 0f my membership Ms Duffie, and staff. T0day I despise having t0 interact with, 0n any 0 ccassi0n. But this week there were exceptions with this individuals ab0ve, they st00d 0ut and helped and assisted this veteran 100% PT / {PTSD} suffering like many veterans, verse barring me fr0m the Laurel Credit Uni0n, calling the police on me like the Manager there did we get up in my face while I was speaking with the assistant mgr whm I had w0rked with abut this ck that was nt cashable due t the back f the ck being already franked with anther members inf0rmati0n, and I was unable t0 cash at PenFed CU when I t00k it there t0 be cashed.

This was a mistake 0f NFCU n0t Edwin C00ke resulting in me being barred, y0u never l00ked at the camera and saw what she did, and y0u 0nly blamed me, this lady mgr had been c0nf0rting me bef0re as I stated, t0 y0u In my reply ab0ut this Laurel Branch and y0u ignored my response. Due t0 my Medical and Mental condition being triggered when she g0t up in my face triggered my PTSD, and I replied t0 her t0 stepback ... she t0ld the assistant manager{ Male Black man } t0 call the p0lice...

The P0lice assisted me with getting me a new ck drafted ... Als0, I seek damages fr0m y0u NFCU f0r the embarrassment, and the psy triggering and pain and suffering f0r 0ver 2 yrs... 0f this Vet my disability as a VA SC Vet 100% PTSD exasperated and aggravated...based 0n this incident was caused by y0ur staff, failures in check / draft and I w0uld like y0u t0 f0rmmerly address this issue in writing about the incident, which may lead to litigation and c0urt arbitration for damages t0 this Veteran / Patient being a 40 yr member at NFCU, y0u failed to acknowledge my disability..

That I have sent to you via upl0nd email and Message system, and you still continue to bar me fire incident and in the telpher cnversatiI have gah with yu failures of the staff Customer service files that are ply trained some of them. And you blame me for their pr traig based in what I have leaded in 25 yrs to expect in service and for the last 15 yrs haven't received by this NFCU, y0u created this expectation and y0u was you that nallwe yu staff t slip ibt his tsh less than expeditii serve level… and I react and respond to may a lil tmch wwe t the PTSD… triggering when they speak with me unprofessionalism..

I didn't Curse at her 0r use Profane language .. I just asked her t0 stepped back 3 feet and that she was in my z0ne ...

Please l00k into this as well in removing my restrictions t0 enter a Branch.

Thank y0u Edwin C00ke.

I am again citing these issues of concern NFCU
! ED COOKE

Follow Up Message: *

This is my c0mplaint that I am making y0u NFCU aware 0f n this date based 0n y0ur Fraudulent activity with respect t0 this article, I will as well be c0ntacting the the bel0w with regards..: This is what y0u d0 t0 Us in 0ur ccmmunity, 0f th0se that Served and Sacrficed their lives and y0u cheat Us ... as y0u have with me in denying me access and calling the p0lice me and yu hul be awardig me damages... f0r y0ur wrg ding ad that f this manager whis y0u had t see it the cameras... as well heard h0w y0ur CS Call cemter flks ahve spike with me the f=ph back then as well as w..please pull the calls ... and

Think you're eligible for part of the Navy Federal Credit Union $23 million settlement affecting hundreds of thousands of customers? If you are, you should be hearing from NFCU soon.

"Consumers should know that Navy Federal Credit Union will contact you if you are eligible for compensation under the consent order, " said Moira Vahey, a spokeswoman for the Consumer Financial Protection Bureau, the federal agency that investigated the credit union's allegedly deceptive debt-collection practices.

Some consumers have contacted Military Times with questions about who to contact for information about whether they might qualify for compensation. If you believe you've been overlooked, you can contact the credit union at [protected], NFCU spokesman Brian Parker said, or file a complaint with the Consumer Financial Protection Bureau at www.consumerfinance.gov/complaint, according to Vahey.

The Consumer Financial Protection Bureau alleged that the credit union misled its members about its debt collection practices and also unfairly froze customers out of their own accounts without adequate warning, affecting hundreds of thousands of people. In addition to the $23 million in compensation to consumers, the credit union must correct its collection practices and pay $5.5 million to the CFPB civil penalty fund.

Navy Federal officials agreed to the settlement without admitting or denying the allegations, according to the consent order. Officials said earlier in a statement that "where our collection practices have come up short in the Consumer Financial Protection Bureau's estimation, we have made all the necessary changes. We have cooperated with the CFPB throughout the process."

Karen Jowers covers military families, quality of life and consumer issues for Military Times. She can be reached at

[protected]@militarytimes.com

They claim they exist to assist and help Veteran's active or other wise. Biggest lie ever told. In reality that don't give two [censored]s. So many better bank's and credit Union's that deserve the attention and business of Veterans. I'm not one to ask for help. However When I've needed help, they failed to do anything. I recommend you take your business elsewhere.

I had to call nfcu to get a new password november 2021. November 30 2021 at 3pm i tried to login but all failed. I have been logging in almost everyday this month to keep updated. Today i wasnt able to login. I called nfcu to alert this. I also mentioned i login in daily. When i received my new password earlier november i use it correctly and the username. Ms. Stephanie answered then she called ms. Kai to try to help. She replied that her computer says that i put in the wrong info. I argued that i did not. I wrote down my username and password when we straigtened out this matter earlier this month. So how could i forget it when i login daily? she said she couldnt help me. I went off. This is my bank account. This is the 2nd time this year of having to change passwords. I will promptly file another complaint. My name is lasheca kneeland [protected]

Over 5 years employment at NFCU HQ, Vienna, VA.

U.S. Military serving credit unions, until 15 years ago forced by Congress, pilled up $75 billion in untaxed net income from operating in nearly free office/parking space on military bases. In 2007 NFCU opened its first 36 owned/constructed branches.

Since opening in about 1935 NFCU set out to provide retirement jobs for Navy Vets at Board & VP levels, and elsewhere for family members only. Of 10, 000 employees at NFCU, less than 5% of them had any college or financial experience before they were hired.

Because most sailors are early stationed overseas near our greatest enemies they marry daughters from all the nations that are bent on destroying America.

These foreign wives and offspring moved to America and now make up 90% of NFCU employees. So essentially NFCU is no friend to any country loving American. Banking is not their business, but destroying America from within is.

Went in to Brier Creek Branch for service today and associate Candis Johnson provided an attitude of rudeness and disrespectful. My fiancee opened an account and we used my address because he is moving to NC. He is an Army Veteran. And I am a Navy Vet banking with Navy federal over 20 years now. We were complete appalled by her demeanor. ~ D James [protected]

NFCU is employing temps & woke philosophy inclined ideology vice conservative, graduate level simple debit/credit balanced f & an in my opinion. I believe many problems are internally systemic with nfcu as well as many other great, reputable corporations today. Much can be attributed to arrogant unwillingness to hear, fully comprehend & execute fair, reasonable solutions. Inconsistencies between rep training & experience level, dept communicating with each other, timeliness of related dept coordination, telling one or another thing by phone, yet, computer data profiling something else or hitting a wrong key, internal mutual admiration & personnel protection, work force staff current dislocation, message passing & coordination consistent with request often end up not addressing issues appropriately, rather what's believe needed doing after passing through multiple reps & dept coordination, loosing accuracy of the request in the process. I have specific complaints filed formally & must use gov't oversight or agencies because the legal path is so expensive, time & $s. Over 4 decades, I have seen personnel management meshed with computer automated processes become worse than ever. Cs has become interrogation with well disguised road rage attitudes — then, how could one think any of us are devoid of that in today's authoritative, cancel culture, etc., etc. society — it permeates all we are & all we do, insidiously & overtly. Great people, bad methodology & protocols! Disregard & inability to have customers feel good, knowledgeable & correct in reasonable understanding — though we know the customer is not always right, help them be comfortable that they are securely being represented in the right ways that they remain appreciative & confident, rather than the opposite. I have seen this go southbound over the last couple of years & wanted to voice that to nfcu board, as well, now the complaints board, since I've recently been continuously scolded for my inquiries. I wanted nfcu to fix problems rather than unresponsively being the problem — beginning with denying that there is a problem, a huge problem. My simple little accts document a mountain or evidentiary support of my opinions falling on deaf nfcu ears & rigid tunnel vision executive protocols — our way or the highway.