NBCNews.com’s earns a 3.7-star rating from 15 reviews, showing that the majority of news consumers are satisfied with content and reporting.
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Harrassing telephone calls
I get many calls from shopnbc and they do not leave a message. Have answered the calls and it is shopnbc doing the constant HARRASSING from many many different telephone numbers. Evidently when my credit card co sent me a new card because they said it had been compromised, i got behind with my payments. Shopnbc waited two months to call me and advise me of this. After their first call upon notification, i went online and updated my account with new cc info thinking this would take care of this. They still kept calling and said they needed my cc info over the phone, that they cld not get the cc info online sice it was past due. This makes no sense to me. At that point, i went back online and removed my cc info. Shopnbc is probably the reason my cc info was compromised in the first place. After the way they harassed me, I did not want to give them another credit card number and asked that they send me a bill for what I owed and I would gladly pay it. They said they had to have a credit card number given to them over the telephone and called and called and called. Shopnbc has called using many many numbers. This company should be investigated by our atty general. I DO NOT GIVE MY CREDIT CARD INFO OVER THE PHONE! I HAVE HAD TO TURN OFF THE RINGERS TO ALL MY PHONES BECAUSE OF THEM. SHOPNBC use common sense and just send a bill and end this all. I only used value pay with shopnbc because it was very rare that I didnt return what I ordered and they don't credit your card back unless you call their incompetent customer service 5-10 times.
The complaint has been investigated and resolved to the customer’s satisfaction.
terrible customer service
I don't know how shopnbc stays in business! Isn't this a recession? Don't businesses want to have repeat customers? Apparently ShopNBC is swimming in money and doesn't need repeat customers because the customer service people are rude and unhelpful. And if you ever have to call the billing department, keep your blood pressure pills handy. They are TERRIBLE! I had a problem with a credit card. They don't contact you first, but they start calling and starts harassing you by calling again and again. I had to wait until my husband came home with the credit card I used. When I finally asked for the head of the department and complained about the way I was being treated, he said that I owed a payment so they could treat me any way they wanted to treat me and if I wanted better treatment, make the payment. And this was all on the first day I had heard about it. Today I asked a sales person where to write the head honcho or business address for the guys at the top--the ones that make all these bad decisions and allow this to go on. She said she had no idea who to write or who ran anything.I will NEVER shop with them again! Not to mention the products are getting worse and worse and their shipping is ridiculous.
The complaint has been investigated and resolved to the customer’s satisfaction.
I recently purchased item #J401665 (Invicta watch)and it was completely unsatisfactory. I was unable to fasten it on my wrist and it is painful and flops over to the back of my arm no matter what I do. However, when I contacted SNBC customer service about returning it, I was rudely told that "it had better be in unworn condition with all tags and paperwork untouched" and that none of the extremely high ($10) shipping charges would be included in the refund even though the item was completely unsatisfactory. AND I will have to pay to ship it back to them. So I guess ShopNBC is willing to loose a long term customer over this ridiculous non-refund of the shipping charges. Apparently ShopNBC doesn't want customers to order anything unless they are absolutely CERTAIN that the item will be satisfactory (impossible for the majority of online and TV shopping sites and certainly inconsistent with the whole concept of online shopping). I guess that eliminates ALL ORDERS for any items of clothing, shoes, and jewelry that may not fit. GOOD BYE to this horrible company, AND GOOD RIDDANCE. I will be in contact to close my account permanently as soon as the horrible experience is over. I also plan to make sure that this terrible experience with ShopNBC is shared across all possible social networks and review sites. SNBC deserves to be in the financial difficulty it is in. My only hope is that someone like QVC or HSN, that understand how to provide customer service, purchases them.
The same thing happened to me. I set up value pays through paypal. I always had plenty of money in my account. However shopnbc started calling and treating me very rude. The manager was the worse. I told him that I have done everything on my end I don't know why you did not process a payment. I had to tell him that treating a customer with a condensing tone and with lack of respect was not ok. He told me that I was the one in default. For 3 days straight I received many harassing phone calls. I called paypal to see what happened. They did not have a record of shopnbc of trying for a payment and confirmed that my account did not have any issues. Paypal offered to have a conference call with shopnbc. The man who answered told me that shopnbc had an issue with paypal that has since been resolved. He admitted that shopnbc had the problem and not me. I was treated like dirt over $35.00. I was told it was my issue. I have only shopped once with them and I won't ever again. I was never in the wrong but treated as a criminal.
on average they get 2000+ returns a day. Lets do a little math. $9.99 to ship it to you, $9.99 to ship it back to them. that is $19.98 in shipping charges. That is $39, 960 a day in shipping charges. $279, 720 a week. $14, 545, 440 a year just for shipping charges. If you owned the company would you want to dish out 14 million dollars a year just for people who change there mind and do not like the items they purchase. i highly doubt it. quit complaining. if you dont want to pay shipping then do not order the item,
@13321 - Reply: Their competitors have figured out how to do this and not only stay in business but practically take over this market segment. And SNBC does resell these returned items (see the reviews that comment that they have received a previously used item) since they will only accept them in completely unworn, prestine condition (per the return instructions published on their site). Again, unlike their primary competitors. If they want to play in this space, then they need to understand the challenges of attracting buyers in this market and be competitive or customers will flee to their other choices. Just basic marketing.
Customer Service
ShopNBC customer service sucks! I have shopped on this Web site in the past but it has been a couple of years ago. On 06/30/2011 I spent a couple of hours picking out certain items and putting them in the shopping cart. When I went to add the last item I could not and was directed to checkout. When I tried to check out I could not and was directed to call customer service. That was at 6:12 pm pdt. I called and the department was closed. I called on 07/01/11 at 3:35 pm pdt and was told that I would have to be directed to the "credit department" and of course they were closed. I have never had any sort of credit account with this company and have paid all purchases with either credit card or debit card. No one could give me any answers. As far as I'm concerned ShopNBC does not want my business if this is the way they treat their customers.
The complaint has been investigated and resolved to the customer’s satisfaction.
On Sun Dec 14th I saw that ShopNBC had a pink ACER Aspire One on sale for 479.00 (after $100 mail in rebate). I had already purchased a white one from HSN for $499 a week prior. Seeing that my daughter's favorite color is pink, we decided to order it! While ordering I was told my order would arrive on 12/23, which was key to me placing the order in the first place. I received an email on 12/14 thanking me for the order & I called on 12/16 to inquire about a tracking number and was told by the system that it would arrive by 12/28. I asked to speak with a rep and was told that the system always gave 2 weeks for electronics, but was promised it was "shipping either today or tomorrow". Mind you, the $180 was ALREADY taken out of my account ON 12/15/08! After not receiving a shipping confirmation notice via email on the 17th I called to inquire-- TODAY 12/18/08. At first I was told by a rep, "Yes you should receive your order by the 23rd!" But she couldn't provide a tracking number. Very confused because my card was already charged for the first payment, I then asked to speak with a supervisor. After being placed on hold for 5 minutes, I spoke with a "supervisor" named Nathaniel who told me that my order was in fact CANCELED on 12/17/08! Huh? Canceled, by who? His answer, "Well, with your 'past history' we can't offer you the 6 value pays at this time...WTF? Are you kidding me? With what past history? I've NEVER had a problem ordering with you before, how is this possible and why wasn't I notified? He couldn't answer that, but he did say that they wrote me a letter! But you take my money? Why couldn't you send an email me that little bit of info? AND WHERE IS MY MONEY? You would think with it being so close to Christmas, they'd try to secure a sale and place a call informing me of this-or an email at the very least! Way to go ShopNBC! Had I not called to inquire about a tracking # & 'insisted' on speaking to a supervisor I would STILL be waiting on that PINK ACER FROM SHOPNBC! I will NEVER EVER order from SHOPNBC--EVER! Not to mention, I plan to share my ShopNBC experience with family, friends & maybe even a few blogs OVER THE INTERNET! Nothings more powerful than WORD OF MOUTH!
THANKS so MUCH TO THE HOME SHOPPING NETWORK (HSN) for being up front, HONEST and HASSEL FREE! I placed my order with HSN on 12/9, they charged my account on 12/10 and I recieved the Acer on 12/16/08!
Thanks for NOTHING ValueVision Media Inc, /ShopNBC! No wonder you suffered a net loss of $20.8 million in the third quarter!
see complaint
I have been a long time watcher of this program.A couple of weeks ago an item appeared, I ran for my wallet to make order.Well I don't have your phone written down and low and behold no phone appears on the screen.Watching again today no phone all others show a phone no.Your Truly Chuck Ryder
Refused to cancel my order
I placed my order online at a few minutes to 1 AM EST this morning. Tried to cancel the order online, there was NO button to cancel the order. Called at 9 AM EST and was told that my order "was already in the shipping process"! (In the middle of the night?) Did some online research this afternoon and found that consumers are legally allowed a "cooling off" period of 7 days. I emailed ShopNBC customer and demanded that they cancel my order immediately. I got their standard customer service email stating that they will respond "within 72 hours". Called again, got another customer service rep. Even though the web site states that the item has "not shipped" they still won't cancel my order! I was told that I would have to return it (at my expense!) or "refuse the order" when it arrives... but what if it DOESN"T arrive? What if it is lost in the mail? I had a VERY bad experience with them a long time ago, but thought perhaps it was just a one time problem. Now I know: This company is NOT to be trusted. DO NOT ORDER FROM THEM!
The complaint has been investigated and resolved to the customer’s satisfaction.
Denied Purchase
I was drawn to ShopNBC because of their advertised Value Pay (monthly) for a $1000 watch. Completed the transaction and a couple of hours later, received an automated email advising that their credit department denied Value Pay, but that I could pay for it all now and it would be good. Not for me; this concerned me because I have near perfect credit (hovering just below 900) and thought that someone had accessed my credit without my knowledge thus harming my credit and my name. I called SNBC and could not talk to anybody who could answer any questions other than I would receive a letter in a week or two; not sure what that letter would reveal.
In any event, I had to acquire the three major credit reporting documents and found that my credit was not compromised, so what gives with SNBC? Another phone call or two would advance this no further; several emails returned with the boilerplate apologetic responses but NOT ONE PERSON WAS ABLE TO ANSWER MY QUESTION OR ENLIGHTEN ME WHY THIS OCCURRED. I even asked to speak to a supervisor and was told the supervisor would tell me the same thing.
Guess SNBC is a big operation and doesn't need their cut of the $1000 purchase I was trying to make. But there is something good here, I went to Amazon and gladly paid the full amount on my credit card and received it next day. I don't mind doing that, but when SNBC touts their Value Pay, then summarily rejects me, I take issue with that.
Goodbye SNBC, hello Amazon.
Extortion
About a month ago, I made my first purchase at ShopNBC. It was an Ipad gizmo and a cable. When it arrived, I determined it wasn't what I thought it was and began the faulty ShopNBC return process. First, I tried to locate on the customer page some way to contact electronically the vendor to let them know I was initiating a return. This site functionality didn't exist. Next I called the customer service line and was provided return instructions. I asked for an ROA, I was told none was necessary. I just needed to ship my items back using FedX. The instructions called for removing the bottom half of the ORIGINAL invoice...not a copy. However, once you cut off the bottom, no information remains regarding what was purchased. So, on 02/04/2011 I cut off the bottoms of the two invoices, re-used the original box, and shipped them both together. ShopNBC does not refund initial shipping nor reimburse for return shipping so I put two items in a single box with both invoice bottoms.
About a week ago, I received an email with the header RETURN PROCESSED. Yesterday, I received a nasty phone call from the ShopNBC collection department. They were having trouble with charging my card. I needed to call immediately to avoid being sent to collections. So I called. The woman was so rude. This was my first purchase with ShopNBC. I asked to speak with her supervisor. She said she was gone for the day. I asked to speak with any supervisor. She said she didn't have a supervisor. I tried to explaine I had a confirmation email stating the return had been accepted LONG before this nasty call originated. She kept saying it didn't matter what I had in my inbox, "the system" didn't register my return. Therefore if I didn't provide her with a new credit card number immediately, I was going to collections.
Stunned and obviously irritated, I responded to the email ShopNBC had sent me conveying my conversation. To my surprise, customer service told me the only item I returned was the cable. Again I protested that ShopNBC was trying to collect on a non-debt as I had confirmation they had the cable...therefore if they had the cable, they had the tablet too. But NOOOOOOOOOOOOOO I was, according to ShopNBC attempting to engage in fraud but claiming to have returned the tablet when in fact I had not. "The System" only registered the cable. Therefore I was a liar and a theif. Pretty serious allegations in my opinion. Even after pointing out that my package weighed 4 lbs according to FedX and most tablet cables weigh only ounces, they are still threatening to damage my credit if I don't provide a new credit card number immediately.
Isn't this extortion? According to the Bing dictionary: criminal law obtaining something by illegal threats: the crime of obtaining something such as money or information from somebody by using force, threats, or other unacceptable methods
2. charging of unfairly high prices: the charging of an excessive amount of money for something ( informal )
3. getting something by force: the acquisition of something through the use of force or threats
ShopNBC has met all three definitions as listed above. I followed a return policy riddled with holes big enough to drive a truck through. Which begs the question, is that an intentional business strategy? Should it be next to impossible to return an item successfully when no matter what goes wrong in the process a third-party (consumer or shipper) is hunted down and threatened with bad credit if they don't pay up for an item that's been returned to its original owner? ShopNBC doesn't seem want to address the fact that the shipper says a 4 lb package arrived the ShopNBC return center that only contained merchandise weighing a few ounces without . "the system" says I only returned the cable. "The System" says I am a liar.
The way I see it, ShopNBC owes me money for the initial down payment. However, they claim I owe money for merchandise they themselves admit to receiving. DANGER awaits anyone foolish enough to do business with these crooks!
Too risky
I ordered a necklace from SHOP NBC...When my delivery came I opened the box only to find it empty. I immediately call the customer service department and was told within two days someone would call me and another neckalce would probably be here by then...Well five days later I called the customer service department and was told it was more like ten days and after the searched the warehouse I would be contacted by the fraud department and they would have me submit answers to some questions...I asked then am I quilty til proven innocent...there was no quality control sticker on my receipt and I will gladly return the brand new empty box and receipt for inspection, but could they put a hold on my bill from Shop NBC credit card...I was told no hold I was responsible til proven innocent. I now contacted the company by e-mail and was told they were removing the charge from my bill...I still cannot sent my receipt showing no quality sticker...never to purchase from them again...too risky.
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered a ring from shopnbc and when I received the package, the ring box was ALSO EMPTY! Their customer service department is an absolute joke. With my first call to advise of the situation, I was told someone would e-mail me a complaint form, it didn't happen! With my second call, I was told it would take approx 3-5 business days, with my 3rd call, I was told that they've refunded my money and it should show up in my account in approx. 2 days...we'll see how that goes? When I asked to speak to a supervisor, you could hear the two customer service reps giggling together, then the one I was speaking with got back on the phone and said she'd just spoken to a supervisor who said my money had just been refunded to my account as of today, it should show up in my account in 2 days. Shop nbc is definately the DREGS of the television shopping world, I'd never make another purchase from them EVER! Can't imagine how they will manage to stay on air much longer with their routine of farce 'customer service'.
Fraud and cheating
Please for all of you smart people that search the web to find out about ripoffs and scams before doing business with any web company I will give you one to look out for beware of SHOP NBC.
I gotta be honest, before purchasing something from them I came here and found a lot of stuff but I went for it. Yes, the deal was attractive a Technomarine Watch with 3 extra bracelets for just $450, a bargain! Well bargain indeed, these were all the wrong things with this deal:
1) The watch box was not complete.
2) The screwdriver for changing bands was not in the box where it's supposed to be with every new technomarine watch.
3) The warranty did not come with the watch. What watch retailer would not send a warranty with a new watch? One that is an unauthorized retailer who refurbishes and sells defective product.
4) More importantly, the watch did not work! Which proves my previous point.
Of course I am returning the product and NEVER buying anything from these guys again. I decided to write the [redacted] just to keep anyone else for going with these deals. I recommend the following: everytime you find a hot deal for a Branded product simply check with the parent company (owner of the Brand) whether ShopNBC is an authorized dealer. That is what I did, I went with technomarine.com and ask them about shopNBC and they told me NOT to purchase any technomarine watches from them, they are unauthorized and will sell you defective and refurbished product not guaranteed by Technomarine. I bet you they are unauthorized dealer of everything they sell!
The complaint has been investigated and resolved to the customer’s satisfaction.
Nasty Customer Treatment
Purchased items from ShopNBC on a 5 payment plan. I entered a credit card, which I did not realize would expire mid-way through making the 5 payments. Yes, I got a new expiration date later, but there was nothing to remind me to go back to ShopNBC and update the new expiration date. ShopNBC began calling my home every hour on the hour all day long for a $17 payment. I was at work and never heard these calls. My husband happened to be home one day and answered the call and the person from ShopNBC proceeded to tell him all the details of my account, including my balance and that they were going to turn me into a Collection Agency. This is a direct violation of the Fair Debt Collections Privacy Act where creditors are strictly prohibited from giving out account information to 3rd parties without the consumers approval. My husband is not on the credit card account and is not a party to my debt with ShopNBC. My husband told them that I received an invoice and mailed in the payment in full. The person from ShopNBC lied to him and said they don't send invoices and they don't accept checks and attempted to get him to give his credit card number for my debt! I called ShopNBC today and told them that I had mailed in the payment and to stop harassing us. The person named Laurie on their collection staff proceeded to scream at me that I am irresponsible and that I didn't care that I had given ShopNBC a credit card that would expire and that ShopNBC is not responsible for mail delays and a tirade of other insults and rude comments.
I then asked to speak to her supervisor, who of course was unavailable, and left that person a long voicemail stating that I had paid the bill and that I was very upset about how Laurie had spoken to me and to my husband.
1 hour later, I get a call from yet another collector of ShopNBC trying to collect my debt! I told him that I had just spoken to Laurie and gave her all the information that I had paid the debt and asked him why he was calling. He stated that there was NO NOTATION on my account that I had spoken to Laurie 1 hour earlier!
ShiopNBC has violated the Fair Debt Collections Privacy Act so many times on my account, that I am now searching the internet looking for a class action suit that I can join into. They cannot be allowed to treat consumers this way.
The complaint has been investigated and resolved to the customer’s satisfaction.
My horror story
Part 1: They said they would delivery to my door...but the driver from Yellow Freight hired by ShopNBC in his 18 wheeler said I had to take it off the truck myself (I won’t even talk about this 2 day wait in my house for delivery), I could barely see up into the truck and I am a 50yr old female. Not in good enough shape to take a 65" TV off the truck. Lucky for me my wonderful neighbours stepped in and took it off the truck and pushed it into my garage… (FYI: I did send an email complaining, NO REPLY)…I thought okay my husband and son can carry it into the house after work. End of this problem.
New problem-GETS WORSE!
Part 2: I was told when I placed the order by the REP “I was approved for the ShopNBC charge card and to call when my charge card comes in the mail and they will open the account and then place me on a 18 months same as cash”. Hmmm okay easy enough…NOT!
Well mid-June I got a charge card statement dated 6/10/08 > before my new charge card even came so I was never able to call like I was told when I originally placed this order and as directed tell them to make it 18/m same as cash. To make it worse they made it into FLEX payments instead...When I called I got my first not so nice rep Yvonne when after much insistence on my part she said she would contact the other department to see if this can be changed to 18/m SAC and corrected...one week later she calls me and said I was denied 18 months same as cash option-she said she “cannot tell me why but I need to call GE charge card division” I spoke with Shawn and gave her ALL my personal information including my SS#, mother maiden name etc (which OMG makes me very uncomfortable but I wanted things FIXED) after all that info she said she could not do anything about correcting this problem I asked for her suprv: Sharon (very nice) and she said I had to call SNBC credit dept she said “she only puts the billing the way they send it to her”. So I do as advised and spk with Brody and he said “Mrs. A, I really think I can handle this, could you please give me 24 hours” ? Against my better judgment I said okay and went out of town until today.
Today July 3, 2008, I start getting calls from the pre-auth (collections) department Lori, Tina, Supervisors: Elizabeth and Jolene and later in the day by others who refused to give me there names. It seems they are contracted with SNBC their company name is “National Enterprise Sys”.---THEY HARRASSED ME BEYOND WHAT WORDS COULD SAY! And all customer service could say was “they will call for 24 more hours--until midnight when their error is corrected and their adjustment shows on there ShopNBC computer”. And I was told because they (the pre-auth collection dept) are working off of auto calling they cannot stop the calls. The customer service people said “ignore the calls”. (Note these calls are marked “UNKNOWN CALLER” ON CALLER ID) I also asked them if they could do a 3 way call with me online to inform the pre-auth collection department of the error that THEY made to call off the mean calls--Customer said they could NOT…Even with all the stress of talking with MANY people and departments I persevered I want the problem resolved TODAY! So between collection calls I received I spoke with customer service rep Craig who could not help (but was nice) I spk with his supervisor Kersh (nice) but said I had to call the GE dept I spk with a rep Maria I asked to talk with Sharon (I had already talked with her) she said she could not give her to me but the next supervisor AVAN (nice) who was a supervisor he was the original person to figure out what the problem was but could only tell me to “call them back and tell them cancel the previous order from the temporary card and re-enter as whole amount to the permanent card”. FINALLY! Only problem I had to call customer service back (No 3 way) So I now am speaking with Sheri (nicest rep to date) who reviewed this with her supervisor Chris (she gave me his name) and called the other dept and spoke with their supervisor AVA (she gave me her name). Sheri said we are sooo sorry they applied my TV onto my temporary card which was only authorized up to $2, 100.00 and the TV was over by apx $169.63 (shoot I should NOT have bought the extended warranty) but the permanent card was auth for $5, 500 so she did a "mis-applied credit" and said NO finance charge or any other charges will show and it will be 18 months same as cash. And called ahead to the other department to finalize the correction and talked with Pat (Ava is his supervisor) explained for me so when I got on with him I gave him the information he needed to finalize the correction. He said it will take apx 3-5 days for everything to complete. I did tell him and other reps today that I do not have much faith in ShopNBC because of all the problems I have gone through to date and will never purchase again because I could not handle going through this again. He told me an email was sent to the pre-auth collection department and they should stop calling you.
Well would you believe it, within 2 hours I got another nasty call from pre-auth and I called Pat who was gone and per Ryanne Ava would not take my call…I was told again I had to ignore the calls for 24 hours…So is it resolved I am still hoping and praying !?
I have no faith in ShopNBC and have a very sick feeling in my stomach thinking what if this TV breaks even though I purchased the extended warranty. God give me strength OR deliver ShopNBC from there nasty ways!
The complaint has been investigated and resolved to the customer’s satisfaction.
Worse, then terrible customer service!
I had the singularly worst customer service I've ever had with Shop NBC. I purchased a piece of jewelry with Value Pay. My credit card expired and I was called by a recording to give my personal credit card and number on the back of the card via recording. I refused to so so. I contacted Shop NBC customer service on a dozen occasions after that who said I owed no money and they did not know why I would be called. I continued to receive calls and finally discovered the Value Pay snafu. The company representing Shop NBC, CPC, or some such fly-by-night organization would never give any information or even identify themselves! It was a shady and scary experience. Believing I was the victim of a credit card scam operation, or identity theft, I closed my account and contacted local authorities... that's how HORRIBLE my experience was with these people. They called at all hours of the day and night, time-after-time in a row, and then would not admit that they had done so. I called dozens of times got routed through to India, to Pakistan, and several other places where the call services centers are located. Everyone seemed to use the name "Alice, " no matter how many times I called or who I spoke to. I was asked for my social security number, not just the last 4 digits, but my full social security number. I refused to provide it, believing that this was a scam of some type. On that occasion in that same phone call, "Alice" said they never take the full social security number of their customers... I told her she had asked for it not 15 minutes prior! Of course I was then disconnected. I closed my account with them and will never do business with them again. I think the CPC agency that represents Shop NBC is WORSE THAN HORRIBLE.
I'm still awaiting a credit from three months ago, as when all of this happened I had just made several purchases from them NOT ON VALUE PAY but immediately returned everything I had just bought from them. Although I had all my proper documentation and delivery confirmation that they received it my products back, I still did not and have not gotten the credit I am due. And that's just their "regular" customer service, without their HORRIBLE CPC people! The products were received within 7 days and signed for at their warehouse. I was promised a refund in the standard 30 days, then when that didn't happen, I was promised three days, when that didn't happen, I was told to wait 5 to 7 days more... to date, 90 days later, I've now contacted my credit card company and contested the charge, again, with all proper documentation.
Apparently, this IS the best they can do, as sorry as that is.
I have had horrible experiences with SHOPNBC. I always vow to end my shopping with them, but then I realize I cannot buy Isomers Skincare any where else...so I continue and things go ok until there's an issue with a value pay or a return or exchange. Well they have done it this time. Very similar to this posting I just read. I returned multiple items within a box because all their returns go to the same address. I was already going to loose the shipping I paid to receive the items, I certainly was not going to return each item individually. Within this box, there was a bottle of ISOMERS ARC CREAM. It was not processed with the other returns. I was told repeatedly that the warehouse had it and the return would be processed. It has not been an extended period of time; however, I know this company well. WHen I noticed the missing return was not part of what they processed, I acted to get this resolved. Well they have told mistruths, treated me like I'm an idiot, and basically said F. You! I still do not have my credit and there is another $50 value pay due in a few days. This has consumed my time and still I cannot get my $$ refunded even though I have given them the UPS tracking #, the weight of the package and the declared value. I plan to file complaints everywhere possible. BUYER BEWARE OF SHOPNBC. and they wonder why they can't turn a profit...hum. I vow to find another resource for Isomers.
Watch Quality
I found the scam on how ShopNBC can sell $700 watches for $99. I was flipping channels in early December and stopped on ShopNBC. They were talking about a $300 watch they were selling for $99 and said they guaranteed not to run out during the show (which was almost over). I flip back a a minute later to see what other watches they were showing and the host goes, gee, we ran out of the $99 watch, so for the next 3 minutes were are substituting a $700 watch for the same price.
I order the watch online and it shows up a couple of weeks later. The case is red lacquer on mahogany and the inside of the case is custom fit for the watch. The curved crystal is optically perfect from any angle and the crown is screw-down. Everything is what you would expect from a $700 watch...except the side of the case has a small dent.
I am so impressed with the watch that I call ShopNBC and arrange for a replacement to be shipped out. What shows up is a plastic box that was not even designed to go with the watch. The pillow and watch were floating around in the box during shipment and dented up the plastic lining in the box. The watch crystal is so distorted that you can't tell what time it is unless you are perpendicular to the hands. The crown was a simple pull out that once pulled actually fell out of the watch.
So, what did I learn? Yes, there was a version of the watch that was $700 watches but what actually gets shipped to ShopNBC customers is a cheap knock off made by the same company. I would never have discovered this fact if they hadn't over promised on the original program and had to substitute a "real" watch to a handful of customers.
I sent the watch back and wrote an email to the show host, who claims to respond to all his email...no response. I found out their scam and now they want nothing to do with me.
The complaint has been investigated and resolved to the customer’s satisfaction.
After 4 or 5 months of occasional usage, a 37' Protron HDTV I purchased thru ShopNBC started smoking from back. ShopNBC officials refused any refund on this item even though they touted it on their network and sold, I'm sure, thousands of these shoddy items. No one will repair them, no parts are available for them, and still Shop NBC refuses to acknowledge their responsibility to the buyers.
I´d like to hear from others in my boat and hear their experiences with ShopNBC and know if there is any venue for redress of this fraud.
On 12/06/09 I purchased the Invicta Men's Subaqua Noma III Ocean Quest Watch w/ Interchangeable Strap & Bracelet Set. the host said it was easy to change the straps and to carefully put in the pins.I put all straps on except the leather strap and when I started to put leather strap on it was difficult to put on and started screwing it in and it stripped.I turned it counter clockwise till i felt the click then turned it to clockwise and it some how stripped. ok so i called customer service on 12/13/09 and explained what happened to the cs agent she said ok fine you can send it back and return it. I then asked her if I purchase another one they would credit me back on the returned item and she said yes I could do that, I said are you sure secause I can't afford to have 2 same watches. she replied yes and so I purchased the second watch.
sent it back on 12/14/09 usps $18.90 shipping, shopnbc recieved my return on 12/18/09, and I recieved the new watch 12/17/09.then I call shopnbc to find out whats going on with my return on or around 12/19th and on the 22nd.they did some research and said they would e-mail the warehouse in bowling green and it should show up shortly, ok so on 12/31/09 a fed-ex guy shows up at my door and I'm wondering why a package was here and it was from shopnbc and opened it and it was the watch I sent back and was shocked.
I called cs and asked why it was returned to me and they said some scratches etc. and they could not overide the warehouse decision etc.If the watch is defective and other people are having same problem and on my new watch I can't even use the leather strap because it won't screw in properly and will strip the threads, then the product is not as stated. go to shopnbc and go thru the reviews of this watch. and so I am a little unhappy at this because now I paid approximately 790 + 18.90 shipping and I cannot afford to throw 18.90 to ship back only to get it returned to me. when you get a new watch that ur excited about it, you want to wear it and it has a tiny scratch from wearing it and I believe I got screwed and now I have 2 watches of the same color, make and out 420.00. If you buy a product from shopnbc be cautious of there return department.
My wife got me a computer for xmas it worked two weeks then crashed, and no one seems to be able to help us from acer. So shopnbc will not take it back. Also it stated on tv that this was a brand new computer, not true this computer is a 2017 model. So now i am screwed. The people at shopnbc are rude they call 24/7 . So now i will start a lawsuit against them.
We bought a Intel-Celeron laptop from ShopNBC in Oct 2017 to use when on vacation and after maybe 30 hours of use it died. We took it to a repairman and learned that the computer have insufficient cooling and it burned out the processor. ShopNBC of course feels they should not be held responsible and they informed us they don't even use that manufacturer anymore and are aware that there were problems. Also there was absolutely no customer support from the manufacturer you couldn't ever reach anyone. We are out $1200 and I used to recommend ShopNBC to friends but never will again... I might as well have just mailed them a $1200 check for no reason... Shame on you SHopNBC for taking selling junk and somehow I believe you probably knew it was junk. Beware if you purchase anything from ShopNBC once they have your money they could care less... They have lost a long time customer in me and I will be sure to warn others about the below garbage merchandise they peddle on their TV and online sells program.
We ordered a 56' DLP Television from Shop NBC. It cost over $2300.00. They offered no extended warranty after the 1 year manufacturers warranty - which did us no good as Vivitek wouldn't honor it since we actually purchased from Shop NBC? We found out after we purchased it that we could find NO ONE to offer us an extended warranty ion it - not even Sears - which lets me add all appliances and electronics to my extended warranty plan.
The 'lamp/bulb' only lasts a year if that and it cost $200 to replace. Shop NBC could care less - won't assist in helping you to reach Vivitek to get service, etc. We called Vivitek and all they will do is send expensive parts - even if it has nothing to do with whats wrong?! They can't even help you to find a repairman to fix the TV or put in the parts.
I will NEVER buy anything from Shop NBC again. I think if they offer a product like this - they should stand behind it. Its a huge investment and now just sits dark - until we can afford to get another one.
Purchased a LCD television from ShopNBC. Agent talked me into getting their credit card. First payment came through that card. I closed the card--didn't WANT it. Collections department called about a delinquent payment. The Supervisor, Brittany ext277,transferred balance to my VISA (Bank of America) credit card.
I get ANOTHER call the following month, from April, about a delinquent payment WITH a finance charge and late fee attached to the amount! I told her the balance was transferred to my VISA. She transferred it AGAIN and I called and spoke to Supervisor, Lacy, (extremely helpful!) The late fee was taken off ($29.00) but the finance charge was not ($5.66). I called AGAIN and spoke to Supervisor Vivian, she said she would credit me the $5.66 but unbeknown to me, it was credited to my CLOSED ShopNBC account! I get my VISA bill and there is that FINANCE CHARGE along with my payment amount. I called AGAIN and spoke to Supervisor Richard Gregory, he is going to send me a check to my home address instead of leaving it on the CLOSED ShopNBC for 4 weeks. He wasn't the most pleasant person. I will NEVER get another credit card that deals with GE BANK. Stick to making light bulbs...
Thank you,
Charlene Brandt.
There are hundreds of complaints on the Internet about ShopNBC yet they continue to do business. I recently purchased a watch with a rubber strap and had a serious allergic reaction to it the first day I wore it. I immediately called them and said I was sending it back. So I mailed it with the pre-printed return label they provided. Three weeks later, and six calls, they say they have no knowledge of the watch because the pre-paid label sent it back directly to the vendor, Swiss Watch International, not back to them. In one of my many frustrating calls, I told them I bought the watch from them, not their vendor. They said if I did not have a tracking number they could not hep me. But, they did not request that I send it back with special tracking (extra expense) as they did not send it to me that way. They told me there was nothing they can do and did not even apologize about the hives I developed from the rubber strap. Another time I called a customer service rep that they would call Swiss Watch International and call me back, that never happened. Anther customer service person on another day I called said the same thing, that never happened. The Web has tons of information about rubber allergies yet they post no product warnings on their online shopping site. I even told them I was going to call the FDA and the Customer Service supervisor said "go ahead, that's your right." They need to be stopped, the volume of complaints suggests that something must be done!
Over charged my credit card by 1000.00 called to have it corrected or cancel was told they couldn't has not even been 24 hrs ordered. the order isn't expected until 1/17/11. Theit error and I sitting here 1000.00 short until they feel like returning my money. The order has not shipped. Beware scam to over charge buyers. Don't use this conpany. I was hung on my Brandon Davis in Ky.
ShopNBC charged me the total ($1500) for a fur/wool scarf that I inquired about on flex-pay. Because of prior problems with ShopNBC (order entry and credit card departments), I called to make sure item was not ordered.
10 days later $1500 apx. was taken out of my checking account and they mailed the scarf. This happened while I was out of town.
ShopNBC is a terrible company and even if you return merchandise with insurance and tracking, you'll have to fight to get your money back. Stay away! Very terrible company.
We purchased tv from shopnbc. GE Money Bank received a check written from an old account, and the check bounced. When they called us, we gave them a debit card # and they withdrew the money from our account; yet never posted a credit on our card. Therefore, they say we still owe them money and keep tacking late fees and it is ruining my credit. The worst part is you can NEVER GET SOMEONE WHO SPEAKS ENGLISH TO TALK WITH. Why can't u have an option that if you press 1 for English, you can actually speak to an AMERICAN!
Returning nonworking television
Purchased this tv featured on ShopNBC of last year. Two-three days after receiving item picture went and then the sound. Called company and they insist that I pay to ship tv back. Sent me part that they think is problem and told me to call a tech in my area to fix it. I don't want to do that. I want another tv or my $1,499.88+149.99 Protection+89.99 ship&handling. They said they'll send me a refurbished tv after I provide my credit card # again to recharge a tv to send me and will restore credit upon receipt of broken tv. It is obvious that the tv I got is refurbished and I don't know what to do. Shame on such a reputable company for pushing used electronics.
I had the same thing happen I bought a 65 inch Mitsubishi TV it stopped working 10 days later . I also got the extended protection plan it's worthless. I have been on the phone with ShopNBC and been given the run around for a month now. The box it was delivered in was in bad shape so I had to throw it out they will only send me a new TV if I send this one back first, great can you send me a box ill pay for it >>>>> no! so I have to have a company come out a crate the TV $350.00 so I can Ship it back to the company who sent be a damaged box to begin with.
ShopNBC vendor is Tiger direct who are known deadbeats, they sell used and refurbished electronics and shopNBC does not care all along laughing their way to the bank and leaving clients out to hung out to dry.
ShopNBC is a classless company that cares nothing for their clients avoid them at all costs
SHOPNBC
Puchased 2 Spectronic / Protron 32" LCD TVs from ShopNBC. One unit stopped working after 4 hours. ShopNBC said to return to Protron [protected]). Protron has had TV for several months, same story "waiting on shipment of replacement TVs should have mine by end of month". It has been 8 months. ShopNBC will do nothing! Some customer service. DO NOT BUY FROM SHOPNBC or their vendor PROTRON.
DOES ANYONE KNOW OF A CLASS ACTION SUITE?
Sold defective jewelry, refused to accept a return!
I bought two rings for Christmas gifts and immediately the stones fell out. Being this happened just after the 30 day return guarantee ran out ShopNBC refused to accept a return, even in the face that they sold defective merchandise.
After much arguing they agreed to an exchange and then when I wrote for a return shipping label they informed me that they would NOT accept a return.
Think about buying from ShaftNBC? Don't!
I recently returned a ring I bought on shop nbc. It was $30.99 and I was returned $18.01. I have been a customer of Qvc for 12 years and always receive all my money back.
How do they get by with this? Should be illegal!
I worked at ShopNBC, so I know what Pam McCoy is like - and she's not drunk or on drugs. She's a couple sandwiches short of a picnic. Really, she's absolutely dingy.
Hi! I totally agree with the comment regarding Pamela McCoy! Last week I was watching a show and she and Wes were selling sheets. She was in really rare form that night...like she was either on drugs or possibly had a little too much to drink...Wes even gave her a few looks and then towards the end of the show it looked as though he was helping her stand up! I think she is really phony and thinks she is "all that" and a "bag of chips"! I wish Wes would leave ShopNBC and get a job as a sports announcer...he would be fabulous! :) On another subject, I have read that Lisa Mason show host for the Q has Lupus. Does any one know if this is true? Pam should watch Lisa, then she would know how to "act" like a "real" sophistacated woman!
It is really a shame how consumers are being taken for granted by the absolutely DEFECTIVE products sold on ShopNBC.
Large screen TVs, laptop computers and even jewelry...
Get appraisals done on these items and they show that they are worthless...especially the diamonds sold by Chuckie...
I also cannot believe that they allow a man-a- quin to sell her own line of clothes for anorexics ...She doesnt even have strength to talk...
ahaahahahahahah yah right is all she says as she cons her followers to get a trainer to wear her size zero clothes...
Shame on you Pam Mc coy and someone please tell Wes to prop her up , she is sinking in her chair lately.
I firmly agree with these posts about ShopNBC
Crap, crap and more crap...
Marge and her lamps are made by slave labor in India and China.
She changes her prices constantly and then would not refund the difference.
Never buy her rugs.
They smell of old must and mildew.
Buyer beware of Margie's Crap...!
ShopNBC is the worst on air and internet website.
All of the items sold by Lisa Roberts are defective from her handbags to her crappy furniture.
Her ottomans are made of the cheapest materials.
Her handbags (which she calls THE FIND) should be called the LOST BUT DONT FIND
They fall apart.
She is a fraud.
Their customer service has a lot to be desired!
Although ShopNBC may tout themselves as being such an "upscale" tv shopping service, their customer service has a lot to be desired. I have sat on hold for a total of over 6 hours to speak to a customer service rep - to o avail! When I called their sales line, they basically told me that they were a a different call center - and do nothing to help me - except to take another order - of course!
I have been trying to return and have replaced a $1200 bracelet - that broke within 2 days of receiving it. Shop NBC has made this process very difficult - as they do not answer their "24 by 7" customer service line. I am ready to contact my State Attorney Generals's office about this scam.
The complaint has been investigated and resolved to the customer’s satisfaction.
Never received $100.00 rebate as per confirmation received from OnRebate.biz.
ShopNBC sells crap! I bought a madi Claire handbag from them supposedly leather that smells, feels, looks like cheap plastic with threads sticking out all over the bag, its just an awful looking thing.I bought a sapphire ring from them several months ago that was nothing to write home about too.I wish I had found this site before I bought anything from them--will never shop there again!
ALL I CAN SAY IS THE WORST CUSTOMER SERVICE EVER! I AM TRYING TO CLOSE ON MY HOME AND THE MORTGAGE COMPANY CALLED AND SAID WELP NOT THIS MONTH YOU WONT! THE REAson why is becAUSE THEY PULLE DMY DAMN CREDIT! NEVER TOLD ME THEY WOULD AND THEY NEVER TOOK MY SSN I CALLED AND SPOKE TO THE NASTIEST SUPERVISOR EVER EVERETT BRYANT HE IS THE NASTIEST EVEN LAUGHTED I TOLD HIM I CANT CLOSE ON MY HOME DUE TO THIS INQUIRY AND HE REALLY LAUGHED AND TOLD ME THAT ITS ONLINE THE DISCLOSURES IF U NOT ONLINE HOW WILL U KNOW, , I SAW IT ON TV NOT ONLINE AND REP NEVER TOLD ME HE SAID THEY DONT HAVE TO TELL ME U SHOULD KNOW... WHATTTTT? CORPORATE AND THEN LAWSUIT! WAITING ON MANAGER TO CALL BACK TOM! I am FURIOUS!
I've purchased over $2000.00 from Shopnbc this year and will never buy from them again. After payning off all my value-pays I still get a statement saying I owe more to GE Moneybank. Then the real fun starts with the customer service...wow, I still can't get an answer from them. They transfer you back and forth and no one seems to know what to do. ShopNBC isn't authorized to acess my account from GE and visa-vera...what a f...ing joke! I'm still trying to get answers to this day! They lost a good customer and I will pass along this info to anyone interested in SHOPNBC.
I agree that ShopNBC is running a scam. I also think that they are in collusion with the crapy rebate company.
I purchased a 17in Toshiba Laptop which I hate, so I gave it away, but that another story! I sent the required documentation for the REBATE back in July, 2009. It is now, October 7, 2009 and I still have not received the rebate! I have placed numerous telephone calls to both the Rebate Company and ShopNBC, without any resolution. The Rebate company tells me that the rebate was sent. during the next telephone call, 'm told that the rebate will be sent this week. During the next phone call, I'm told that its waiting to be sent from their Bulk Mail Area. Obviously they are lying each time I call because I get a different answer from each person I speak to and still NO Rebate yet!
Based uon my experience, I have concluded that ShopNBC's Rebate Offer is just a scam and that once you make the purchase, it's so difficult to obtain the rebate, ShopNBC hopes that you will just give up and forger about receiving it. WELL, I'M NOT! I am sending a complaint to the Consumer Affairs Department of the Attorney General's office in the State of Arizona, were the Crapy Rebate Company is located as well as the State in which ShopNBC headquarters is located.
Last year I ran into a similar problem in receiving a rebate on a Bigscreen TV. So, I pretty sure the delay in receiving the rebates are their standard opporating proceedure of cheating their customers out of the advertised rebates. I sincerely believe that their plan is to make it so difficult for you to actually receive the rebate, that they hope you will just throw-in the towel and give up. But NOT me! Needless to day, I will NEVER purchase anything else from that lying company again or buy another Toshiba product. The laptop has so many popup screens asking "are you sure, you want to do that" that it was so time consuming just to get to my email, that I gave the laptop away remain a loyal Compaq customer. I have always been happy with the quality and reliability of Compaq and purchased the Toshiba because of the advertised $200 rebate incentive, which so far, I have not received after 3 months of telephone call and asking about it! Who has time for these games? Shame on ShopNBC and shame on me for thinking there was actually some measure of Truth in Advertising!
I purchsed an item an electronic couple of months ago. I was offered a 4 month payment for this item. A couple of weeks later I received a phone message that my credit card had been declined. It turned out that I had given them my old number that had cancelled during the time my new card came in. I called them back immediately to the number they left. No one would ever answered this number, and I kept leaving voicemails. The voice mail continued to say that you could leave your card number and they would process it immediately for you. I finally left my card number on their recording after I received a message that they were going to turn me over to collection. After that day, I never heard back from them. I was checking my accounts online this morning and noticed that my card was never charged. I called back this morning, finally talked to someone, and they said they have no record of me ever calling!...and stated that they had turned me over to collection. The only way I could clear this up was to pay the ENTIRE balance in full...although there was only one charge that had not gone through. It amazes me that there are actually honest people that make honest mistakes and wants to clear them up efficiently. The customer service was rude and sounded as if they just crawled out of bed. My teenagers are more polite and enthusiastic when talking to complete strangers. The manager stated that they only have 11 people working between the hours of 11 -4...and any other time there is only 2! No wonder I could never get anyone to answer my phone calls! I can't believe they are able to get away with this!
I have ordered a number of electronics from QVC & HSN using value pay and never a problem. If you choose the value pay from Shop NBC they will pull your credit. You do not have to give them your social security number just your name and address gives them the right to pull your credit. The first intallment is automatically deducted and then your credit is pulled. If you do not meet their criteria - The order is cancelled. The first installment off of your credit card and or Debit Card is not refunded for 3 business days. So if you order something expensive like a TV - you can say goodbye to your first installment of usually $500+ for the next 3 business days. If you order on a Friday that means your $500 will not credit back until Wednesday.In my years ordering off the internet - I have never been so mislead.
I totally agree. Shop NBC should never contract with a credit card company (GE Bank) that have no one there to speak AMERICAN! After going thru so many prompts... press 1 for this; 2 for that; etc. Also, we purchased a 62inch DLP tv from them..and within 1 year the bulb burned out! we also stupidly purchased the extra protection... and for what! They say the bulb is a consumable product just like batteries...and is not covered. I told them perhaps it was defective from the start...and the bulb (which costs $350+ to replace) should not burn out within 1 year. Especially since no one is home during the week to watch the tv. That is absoutely absurb and I WILL NEVER PURCHASE FROM SHOP NBC AGAIN@! And I tell everyone i can not to buy from them! pass the word!
I purchased a cz ring from the paracites at shopnbc and realized that I was in for a ripoff of a special kind when the stone fell out. When I tried to contact the customer service department, I was treated like it was my fault their product fell apart in less than six months time. My next move is to the Attorney Generals Office in my area so I can attempt to recover some of my funds. They did not offer me the protection plan and when I attempted to purchas it the day the ring was delivered, I was denied. Further more, Dale, the customer service person I had the misfortune of talking to appeared to be bi-polar. Imagine that. I will never make another purchase from these idiots that sell less than quality goods to unsuspecting consumers.
I have never once seen anybody hold for longer then one hour... if you are going to complain.. complain accurately.
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