Nespresso
Reviews and Complaints

For Christ's sake why don't you just buy some capsules, the credit will get to you when it does. If you can't afford the coffee, why did you buy the machine? If they are kind enough to offer you a rebate on your bloody machine, why do you waste your time crying about it.

Nespresso has no concept of customer servce in the UK either

The telephone operator "Alan from the Bristol Depot, I dont have to give you my surname" insisted that the application to redeem the £40 promotion can take Royal Mail 2 weeks to deliver. Once received it will take 4 weeks for the application to be processed.
All this time I have had a £160 ornament on my kitchen worktop.
Who do I complain to other than posting here in the hope that others are aware of this kind of service...

Every @home I went to while in South Africa did not have a sample and were uninterested in the product. Also the most frustrating is that one cannot buy the coffee at the same place. I feel that this is a unique product which Nespresso insist on solely being the distributors, yet they have not made themselves easily available for ordering or buying or complaining or to even speak to anyone. I have been trying to buy one and wanted to go to the offices in Randburg but they are closed on Saturdays? I have tried to contact them online and the webpage does not work. I am very concerned about buying a machine and not being able to buy the coffee. One friend went to South Africa (we are from Botswana) last week to the Nespresso place in Randburg and they only had expresso! Can you imagine travelling all that way and they don't have any coffee. This is not the way to go guys!

You're an airline pilot, yet unaware of the voltage difference in a European machine? It was clearly your fault, yet you blame Nespresso for your mistake. You are lucky you didn't burn your home down as well. In no country or company in the world would you be covered under any warranty for such blatant misuse.

Good Morning,

After she knwo that i will purchase the coffee machine as an office, she did do the follow up and sell the remainng machine to other custmer

this is my mobile for further information

[protected]

U may lose one customer forever because a behavior of one employee

i will tell my story to everyone that I know

As of 08/08/22 my Nespresso machine no longer turns on. Previously to this incident the machine would leak water all over my counter when brewing a cup of coffee. I need a replacement machine and not of the same model as this model is not good to sell on the shelf.

The worst experience with Nespresso customer service!
I am in the UK and it seems the company is terrible all around the world! We bought the coffee machine which broke down after only two months - they had to replace the heater and the pump. They took it back, fixed it and sent it back. When we opened the box it turned out that the plug was completely bent so we were unable to plug it in. We called them again, lots of time on the phone again, had to send them photos and after days of chasing them for the solution, they finally agreed to replace the machine. Again waiting for one delivery to pick up the broken machine, and another delivery to drop off the new one! When we go the new one, it turned out that we could not get the water tank out, we had to use a lot of force to pull it out. Again lots of time on the phone, waiting for another deliveries to pick it up - which never happened so wasted two days at home waiting for nothing! they won't return the money as we bought it through Currys PC world. As we don't want to be stuck between two companies, we are awaiting for a third coffee machine! Customer Service never knows what to say and they promise to call back, which never happens, and you have to chase them again and again! Wasted lots of time for all this, and this coffee machine is not worth it! I think I need to start writing down the serial numbers of the coffee machines, just to make sure they are actually replacing them for a different one, and not fixing it and sending it back to us.
Hopefully I will be able to sell it to someone so I won't have to deal with this company and its customer service ever again!

Nespresso - worst product and consumer experience of my life...

I had received a Nespresso Pixie machine as a housewarming gift and for the past 4 months have experienced nothing but hassles in trying to get the machine repaired so it will function properly. Right out of the box from day one it was malfunctioning.

Although the machine has already been sent to the repair centre TWICE it continues to malfunction. Due to their strict timeframes, they will not provide me with a brand new replacement. Dealing with Nespresso customer service is an absolute nightmare - you will often be on hold for ridiculous amount of time or you will be told they will get back to you and you will receive call backs with no information other than to call them back at the call centre. Even if you escalate your case it is virtually impossible to call and speak with anyone directly.

If you have the misfortune of owning one of their products I wish you good luck because once something goes wrong (this is a safe bet that this will happen) you will experience nothing short of agony in trying to get it fixed or in trying to get any resolution from Nespresso.

I regret the day I ever heard of Nespresso and would strongly encourage you to think twice about purchasing one. My experience with Nespresso can only be described as the worst consumer and product experience of my entire adult life.

Worst experience i have ever had with a company. I bought the machine as a present and was offered 60euros worth of free coffee. I was told all i had to do was send my details to nespresso club and they would send the the capsules.

The capsules were sent a day later. Great. Wife was delighted. Only for a week later to get a bill for 30euros in the post. I went through all my emails and there was no evidence i had to pay anymore money. To put a long story short after weeks of back and forth with the company i am now being hounded by a collection agency for over double what i owed. I feel cheated.

I have been a happy customer for many years. Ordered a new machine and have heard absolutely nothing. I don't mind the delay - I very much mind the silence.

I had a terrible experience with their customer services. I recently bought a Nespresso machine and entitled for a credit I called them but no one told me that there is deadline for the credit. I found it out when I was planning to purchase online, and it is just one day late. The lady I spoke to told me that I can still try to send an email to their customer service dept. So I sent an email right away, and got a response 13 days later and they said NO to me. They are not offering me that credit because I passed their deadline even thought it is due to their staff. I spoke to their customer supervisor and got nothing better. I guess this is their culture, no care to their consumers. Once you bought a machine from them, you are on the hook as they know you need to buy capsules from them and therefore they do not care about your rights and they do not care about their your satisfactions at all. However one thing they missed is their reputation. And guess what you will screw up yourself by playing an unfair game with your consumers! This is the worst customer service experience in my whole life.

First off, I have many espresso and coffee machines and feel fairly qualified to assist in answering some of the negative comments with some positive results.

I have used many Nespresso machines in hotels and finer establishments. I find the coffee good (not great) but overpriced. I do not buy pods from Nespresso, (though I have had the opportunity to drink over 100 pods).

I purchased my machine for about $100 (U.S. -- Red Inissia), and use 3rd party pods and seal pods with FANTASTIC results. I have had the machine since December of last year (2015) and run 6 pods through it per day making 5gm of coffee with 40ml ristrettos, (over 200 so far). I have no issues with the machine as I run clean cycles before my first ristretto and after making my 6 pods per day. I have also set the machine to 40ml ristrettos and 110ml loungos as recommended by Nespresso. I prefer to use my own espresso blends as well as Cafe Bustello/Illy/Pilon.

The technology is good but is a little finicky and I understand jamming and failure of the aluminum pods from Nespresso. The simpler the machine the better in my estimation. Cleaning is not a suggestion but is MANDATORY. It should be cleaned after EACH session (daily).

My 2 cents.

I purchased a nespresso latissimo espresso machine and have regretted the purchase ever since. We have had numerous issues with the device and I have spent countless hours on the phone with the service department trying to figure out the issues. We have also had to send the machine back twice with no resolve. The machine itself was also one of the higher priced machine and one would expect it to worked more efficiently. I am utterly disgusted by the product performance and the lack of the company to stand by their machine. It's a shame. I advise looking further into other products before purchasing from Nespresso.

I have just had a terrible experience with this company. I would not recommend buying anything from nespresso at all. I have sat in for 2 days after being promised the coffee would be delivered and it still hasn't.
Gob smacked.