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Subject: Complaint Regarding Incorrect Charge and Unsatisfactory Customer Service
I am writing to express my dissatisfaction with the recent service I received from the company. On July 6th 2024, I placed an order that was advertised as free of charge. Concerned about potential charges, I called your customer service department on the same day to confirm that I would not be charged. I was assured by the representative that there would be no charges. However, 22 days later, I noticed a charge of $67.65 on my account. Upon discovering this discrepancy, I contacted customer service department again. I was informed that the charge was correct and that it was for shipping. When I requested to speak with a supervisor, the representative, who introduced himself as Altman, seemed to be the same person I spoke with initially. This individual altered his voice and exhibited the same attitude. During this interaction, Altman was defensive, rude, and repeatedly interrupted me. He did not seem interested in working towards a resolution. This experience was extremely frustrating and disappointing, as I have always held your company in high regard.
Claimed loss: $67.65
Desired outcome: I kindly request a full refund of the amount charged and a formal apology for the poor customer service I encountered.
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You were just trying to confirm a "free" order and ended up with a $67.65 surprise charge. That's like finding out your "free" coffee comes with a luxury shipping fee. And then to deal with someone who may have been doing voice impersonations? You deserve an Oscar for patience!
Altman (or should we call him "Alt-man-of-many-voices") really took customer disservice to new heights with his rude and interruptive behavior. It’s a real shame when a company you hold in high regard drops the ball so spectacularly.