Nestle
Reviews and Complaints

Bought a bag of Fun Size Butterfinger at Walmart in Inver Grove Heights Minnesota on roughly September XXII and the product is as hard as a rock can barely chew them
Don't know if the product got hot or cold but it seems like they are past their expiration date although the bags expiration date says June of 2019 I feel a product is beneath your standards

My name is Joy. My contact number is [protected].Just before 10:00 pm, on September 6, 2018 I purchased two hot pockets from the ALON store aka Conway Express located on Prince Street in Conway, Ar. I got home at about 10:15 pm. I proceed to cook one to eat before bed, and planned to take the other to work in the morning. I placed the pocket in the microwave and warmed it as I do any other time. When I opened it, I was extremely upset.I have purchased, cooked and picked up a molded Hot Pocket with my bare hands. I made contact with the cashier of the store and sent him the picture of the molded mess, I just purchased from his store. I search the outer packages of the wrappers for an expiration date. Being a veteran of the food processing and manufacturing procedures I noticed that there is not a expiration date labeled on the package. Which indicated to me personally that this is an operator error not merchant error. I know this to be so because I have experience as a matrix PMO. Immediately, I searched to find whom I needed to contact prior to my attorney. I am allergic to mold and as i type this message I'am having issues of itchiness from picking up the food without gloves.
I know mistakes happen at food processing and manufacturing centers. All I asking is that a resolution be suggested and a explanation as to what the machine operators and QA will do to work harder to assure this does not happen again? This could cause the company money and cause the productivity to decline.

I already submitted this complaint to concerns
I am zain from pakistan multan. Your complaint center from pakistan already reviewed it . I dont wanna defame your company as i know so many employees are working in your company . I believe there must be more other packs were infected with this fangus please take action ASAP.

Please find attachment. My family purchased this product from some nestle out let & its expiry date is till December 2018. When i am going to serve to my guest i found this [censored] in it.
Whatever will happen to my family i'll sue you & definitely i am going to sent this [censored] & sample to punjab food authority.I didnt post this on social media because your company had earned so much respect in our society i dont wanna ruin it.. whatever this is resolve this & decompose such bottles .
Meanwhile i am going to send this food authority.

This isn't actually a complaint against the product but the only "Sugar Free" Coffeemate I seem to be able to get in the past months is French Vanilla. Not exactly exciting to the taste-buds. What gives? I love the various flavors, even if they are only available over the various holidays. I usually shop at Wal-Mart but the flavors don't seem to be available at the other stores here in town either.

I am a long time customer and recently purchased two of the sweet and salty promo packs from food basics on Indian road in sarnia ontario i only live 5mins from that location when i got home i put away in the frezzer witch is working 100% and 2hrs later we went to serve them at our 10yr olds party and they were half melted and re froze cones were mushy and all the caramel had ran out all over the box it was a 100% loss none of the 24 were edible i pay good money and expect a good product i hope to hear back from you with a solution to my issue my daughter was so embarrassed

I purchased a 32.34 ounce bag of Kit Kat snack size candy bars, some are missing chocolate on the tops, most of the rest are crumbly and in pieces inside the wrapper, for the amount of money I pay for this size bag, it is extremely poor quality. I buy 2 - 3 bags this size every month, this has never happened before, please can you rectify this problem

Dear All,

I'm Manuel Pinto de Andrade CEO of Way Solid, an Angolan company the are a Nestlé Distributor since 2015 with a client Number 4863885. It's sad to me to report that Nestlé Angola it's acting like a "Mafia" where people inside the company as been receiving extra money to supply products destroying the distributor partnership and the business.
I have been reporting this cases for the board of Nestle Angola but, until now they have been ignored all of these!
I have been working with multinational companies (Bacardi Martini in other company ) from many years and it's unbelievable such corruption problems inside Nestle Angola! How can Nestlé a company in the Stock market being involved and in this type of behavior?

The international Nestlé Audit Just talk with the employees and read the numbers reports that doesn't show the true about the Nestlé practices in the Market.

We start to distribute Nestlé products in 2015 in Luanda and in 1 year we were just focus in make the business grow and build a strong partnership with Nestlé. We believe in Solid commitment with our partner and in one year we became top five Nestlé distributor in Luanda!
We invested in people, technology and process to grow and all of this has been destroyed by Nestlé corrupt procedure implemented for many employees from the company in Angola!
Unfortunately they just show you the numbers and the information that they what to but, you don't know how Corrupt Nestle Angola become!
How company name it's Way Solid and our client number it's 4863885. Please, if you what check all information about our company.
However, i have been discussed with our lawyers and if Nestlé don't act quickly to solve this "disease" we'll make this information public in side and outside Angola!

We don't have any intention to cause problems to a company like Nestlé but, our business as an Angolan company as been destroyed by Employees that act as Nestlé members!

Phone number: +[protected]

Hi,

I understand that you are one of the corporate fascist that at the request of gun control activist david hogg requesting to boycott the laura ingraham show to silence free speech on public policy matters. I hereby am never using your company for any products and I am recommending to my associates & contacts to do the same. The is america and not nazi germany or the ussr. You can keep you company products and I hope you go out of business.

After seeing the embarrassing remarks spewing from Fox News Laura Ingram I next saw that your company advertises on this show. Are you kidding me ? How could you support a woman who degrades a teenager for standing strongly for what he believes in ? Especially after the young man witnessed that horrific shooting at his school in Florida.
I live in Southern Alabama and have watch Fox for years but in the last couple of years more and more people I know are turning the channel. After Ms. Ingram's rude and crude comment. You can be sure I'll be getting my news elsewhere. And so will my friends !
I can promise this keep supporting this lunatic ( Ms. Ingram) and your customers will leave by the hundreds.

I am writing about your action against Laura Ingraham, I will stop at this time purchasing any of your products. My reason is simple I am an American middle class mother and grandmother. I watch companies who business it is to supply a service to their customers, that doesn't mean installing your political views on us just your product. You and others feel that you need to constantly take a stance on political topics and enough is enough. You have decided to take the side of a foul mouth nasty young man, who belittles our President, Senator, elderly, republican, middle class, his and other students at that school went through a horror that day, but his actions are unacceptable. You though have decided that his freedom of speech is more important to you than Laura Ingraham freedom of speech. So I will have to not make a company rich any longer with my hard earned money when they have so little respect for me and my feeling.

2/09/2018 I bought the Coconut Creamer from Wal Mart in Greenwich and Kellogg in Wichita Kansas. On 2/10/2018 I poured it in my coffee to find out it is Ammaretto! It has the coconut cream label but that's not what is in there. I am now wondering how many creamers out there got mislabeled? I don't care for Ammareeto and was hoping for my favorite coconut cream. This may be something you would want to check into with distribution because wrong labels are put on the wrong creamers.

I was having my morning coffee, poured some coffee Mate in and this "lump" fell into my coffee. I dumped out the coffee into the sink and a there was something stuck to the bottom of my coffee mug. I reached in and found a data storage device from Verizon, a SIM card. I have pictures, code from bottle.
This happened December 8, 2017. 8:27 AM
UB16 May 2018
[protected] A 16:56
It was purchased from Fred Meyer, Covington, Washington within the last week.
I could of choked on this, or someone else...this is serious.

Me and my family were traveling and keep in mind were a big fan of Nestle Toll house cookies . While traveling i notice there was one nearby our rest area located in Smithfield, NC. We stop and decide to go and check it out, while walking in the employees were really nice to us, but as i took a glance at the prices it just seem like i was getting jacked for my money. Really $1.90 for one classic cookie, when i can pop 24 nestle brand cookies from Walmart for $2.50 in the oven. They need to work on this immediately.

Dear sir,
I have purchased one milk powder 1 kg pack from local market janakpuri new delhi, the pack was sealed, but on opening the same the milk powder was smelling bad, and stale,

I am using this product for last 25 years and have faced this problem for the first time I was surprised.

I went to return the pack to the local shopkeeper who refused to take back the product.

I was left with no choice, but to make a complaint

this adversely damages the reputation of your company
regards
harmit singh
chartered accountant
212, jaina tower-1
district centre
janakpuri
new delhi
110058
india
phone= [protected]
[protected]

I have about eight deposit tickets (maybe a couple more laying around) that I've accumulated over time from returning the 5 gallon Nestle Pure Life bottles to my local Stop n' Shop in Madison, CT. We often forget to use them, so end up frequently just paying the full price + deposit. We are no longer going to be buying this product, so I'd like to know how I can get my deposit money back.

I've spoken with a customer service rep over the phone about this but they claim the $5 DEPOSIT is not a deposit but a fee to own the bottle. What the [censor] do I need to own a 5 gallon empty water bottle container for? So it comes down to calling the DEPOSIT a fee instead? That's how you scam people? So sad. Why can't you just give me my money back and reuse the bottle, rather then dupe me out of $5 x 8?

Also, just an FYI... I often find the bottle return "machine" either full and/or out-of-order/ticket dispenser not dispensing tickets, which in both cases, I must then go to customer service for assistance. This is so extremely inconvenient to have to deal with, as it's literally nine times out of ten that there is an issue. I'm not sure if the blame should be placed on Nestle/Poland Springs or SnS but regardless, it's an awful program. I hope the ticket program is reconsidered sooner than later, as it's the main reason we haven chosen Belmont for home delivery/empty bottle pickup, which is actually cheaper and way less of a hassle... and they take my empties back and credit my account. Imagine that!

Our household has used Nescafe Clasico for decades, first in Germany, then here in the US. We were so happy to be able to get the same quality here. We usually buy the dark roast, depending on what the grocery stores carry... (And no, we never liked Taster's Choice...) Since we drink coffee at all times of the day/night, it is the most convenient way to always have a fresh cup when we want it. Nothing like like it in the market... And now this... A new formula? Really? This isn't even coffee... It tastes just like those fake little Cappuccino baggies... I feel like I have withdrawal... This satisfying feeling of a hot cup of coffee does not exist anymore... Needless to say that we tried other brands and found that even the cheap Kroeger brand is better than this... But... We want our old Nescafe back... just like millions of other people... Are you listening to your customers?

I bought a baby formula in a supermarket in Nigeria on the 14th of May, 2017 @ 1, 300/1(Nigerian Naira).I mmediately and as its my usual practice, i checked for the nafdac number and expiry date, which were valid.

At home, i gave my wife to prepare for my 8 months and 4 days old baby to eat. My wife called my attention to what i later discovered as weevils and moths contained inside the cereals.It was by the God's grace that my baby consumed minimal amount of such substances.

I have contacted my lawyers who are, as we speak, putting things up for charges, as i have the videos, pictures, batch and Nafdac number, ... .You can only imagine the scenario if i upload this stuffs to Youtube, Facebook, instagram and the rest...It's going to be breaking news for a long time not to talk of what it would do to your image .

Please, this aint blackmail.I am a technician with Nigeria LNG (Contract).A christian too.

Well, i thought, we could settle this amicably without a noise

My name is Ayodele.I live in Bonny Island, Rivers State.Nigeria

My contact is +[protected], anytime Nigerian Time.

What? Another formula change? We use Nestle Coffee-Mate Fat-Free, Hazelnut, 32 oz. and it has been great up until last week. Now it is icky. No flavor. Appearance has also changed. I bought another bottle from another retailer because I thought there was some kind of mixup and it was icky also. Will not use this product again until and if this is corrected. 01/25/17.

Nestle has been supplying us bottled water for some time.

On Nov 3, 2015 the Nestle associate Mahmoud Abdel Fattah used racist, derogatory and provocative language in his telephone call after a complaint was made about the poor condition & quality of 5 Gallon bottles used to supply the water to us on many occasions.

We reported the serious incident to Nestle Compliance Dept. Switzerland in a telephone call and then in writing.

On Dec 7, 2015 we were informed by Compliance Dept. that as per findings of Nestle local office the said employee had left the company 18 months ago.

On Dec 16, 2015 we provided irrefutable evidence that said employee was part of Nestle team and copied on number of emails exchanged on the subject.

On Jan 16, 2016 we were advised by Compliance Dept. that Nestle didnt find any non-compliance incident and thus matter was closed.

We escalated the incident to Nestle management Mr.Luis Cantarell, Executive VP Nestlé SA, Zone Europe, Middle East, North Africa, CH-1800 Vevey, he assigned legal consultant Madame Germain to investigate the issue.

On Dec 7, 2015 she stated that Nestle had an oversight as people responsible for investigation didnt check the correct employee database. This was a revelation as being an IT Consultant organization associated with some Fortune 500 companies and providing services to some of the largest Banks in the region, we find it very hard to comprehend.

Further correspondence of Jan 16, 2016 by Nestle Compliance Dept. was an attempt to hush up the matter that Nestle didnt find any non-complaint incident.

We expressed our total dismay to above sequence of events and advised her our expectations that a written sincere apology from Nestle employee Mahmoud Abdel Fattah must be presented to us. This has not been done by Nestle so far.

We are very perplexed that an international organization like Nestle would try to cover the unprofessional, racist and unethical attitude of its employee who had used derogatory and provocative language with a customer.

This matter must be reported to concerned Government Department for proper action against Nestle.

On opening a sealed packet of Maggie 2 Minute noodles we found live worms in it. After abandoning that packet and immediately opening another packet once again we found live worms in it. The matter was posted by email to the company that very evening. They called up late in the night and apologised. After a couple of days two local executives of the company visited us and exchanged pleasantries and left behind a polythene bag containing a few of their Maggie 2 Minute noodles.
The Company has treated this serious matter in the most cavalier manner and tried to wriggle out of the problem in a very unprofessional and cheap manner.