Net Retailers
Reviews and Complaints

I'm very disappointed in the service or should I say lack of ! I placed an order for a diningroom table from LuxeDecor after searching everywhere and I find the perfect table. I understand we are in a pandemic, however that has no bearing on communication, customer service.I placed my order May 1st,2020 I called after 2wks to be told it take 14 days because it's coming from North Carolina ok. I should have no later then the 15th. I called back I was told I should be receiving it by the 22nd. only to called back to be told it will be delivered the week of the 25th. I called on the 26th and now the 27th. to be placed on hold for 30mins for someone from LuxeDecor to be told someone will call me back. No one has reach out to me. Any form of communication was me checking on the status of my order. No one responded to LuxeDecor live chat. I was placed on hold for 30mins. Only to be told the guy in charge of freight is not available. I contacted D & D delivery again to be told someone will call me next week to let me know when they can deliver my order. I ask about the process to cancel my order and was told by Devin of LuxeDecor she couldn't assist me.

I totally agree with other customers. The products are quality but the customer service is the worst I have ever experienced. One star is too high a rating. I have ordered 3 items in recent months. The first one, a tilt umbrella, came as ordered. The second, an umbrella base, was totally scratched. I did not receive the shipping notification until 2 weeks after the badly scratched base ended up on my door step. I have called numerous times to ask questions about an order, etc. and I have NEVER waited under an hour to be connected to a customer service rep. Inevitably, the reps either have to transfer me, cannot answer the question or do not have the authority to do anything. After 8 weeks, I finally got a tracking # for my last products, chaise lounges. The tracking # did not indicate that the items would have to be placed on a train for nearly 2 weeks before they were picked up by the shipping company that was to deliver them. In calling PL AGAIN, the reps had no idea about the train portion and could not understand why the item did not track. I spent countless hours tracking down the info. through the manufacturer and shipping company. How this company stays in business is beyond me.

I paid for a nightstand through Luxe***r on March 2. When the product was delivered it was broken. I notified LuxeD*** and they asked if I wanted a new one, or a refund. I chose to get a new one. When the new nightstand arrived, it too was broken. At that point I asked for a refund. I was without the product promised and my money for 6 months at this point. Spoke with Mike *** on September 16 and he advised that a check was going to be generated the next day (17th) and I would receive in 7-10 business days. He sent another e-mail estimating the arrival would be September 28th. I know that was an estimate so I waited until October 7th (9 days after the 28th) to follow up and let him know I hadn't received my check and I needed this fixed ASAP. I have not heard a word from them. They never acknowledged my e-mail nor responded. So now I have been without the product I paid for and my money for 7 months. I have not asked for additional money or anything other than a refund of my original payment. I don't believe that is a ridiculous request, seeing as I have spent 7 months dealing with this. The customer service is the WORST I've ever experienced. If you're thinking of making a purchase through them, save yourself the misery and DON'T.

My dealings with Patio Living were really quite positive. The set of chairs I ordered originally arrived very quickly and when promised. The first set of chairs and delivery were so successful that I ordered more. The second set also came quickly and the shipping plan was again executed as described. Because the manufacturer had not packed the second set properly, I asked Patio Living to replace them. Although it was slightly tedious/slow to get the claim processed (but by no means terrible), it was processed completely and courteously. I received replacement chairs with no hassle and they arrived even faster than expected. I understand that others have had poor experiences with Patio Living, but mine were basically positive and I would order from them again. They had the best price by far for what I purchased. And the service was quite acceptable. In terms of customer help, the online chat reps I contacted were very nice and accommodating. My only negative issue was that getting through to Customer Service by phone was impossibly slow. So I switched to online chat and that was fine. Telephone help does really need improvement! Probably hiring more reps would do it. In sum, I really love my new chairs and the process of acquiring them was reasonably smooth.

I ordered a bar stool at the cost of $330. in 6 when it arrived it was the wrong size, I called to return it and re-ordered the correct size. It took until 8/26 for them to pick up the bar stool, unused, in its original packaging and wrapping. As was stated in bold lettering a complete fund was only possible if returned in its original packaging and used. It was and I have a photo of the packaging. LuxeDECOR will only reimbuse me for $102. 00 ! now, they hav the original unused unpacked bar stool, and I have the 1 correct one which is esentially costing me almost $600.00 as they will not refund me the full price of the item returned. I even said I understood paying for the return shipping but there is no way a 30# item costs over $200. to return! When I called the *** "ASSOCIATED GLOBAL SYSTEMS ASPIN/2020" they will not release to me the cost of the return, stating that it is between them and LuxDECOR...OBVIOUSLY, IF THEY WERE CHARGING $200. THEY WOULD HAVE NO PROBLEM DISCLOSING THAT...LuxeDECOR HAS NO SCUPPLES WITH RETURN POLICIES WHEN A CUSTOMER IS WILLING TO NOT ONLY RETURN A PERFECT INTACT UNUSED ITEM AND ORDERS A REPLACEMENT FOR FULL PRICE AGAIN...IT HAS ESSENTIALLY CHARGED ME ALMOST $600. FOR ONE $330. BAR STOOL! I WOULD NEVER RECOMMEND THIS COMPANY AND FEEL COMPLETELY OVERCHARGED.

I ordered an armoire from this company on June 27th and as of today, September 8th, I have not received it. After 6 weeks of waiting, I finally called customer service. On numerous occasions I have been promised email updates and, like the armoire, I've received NOTHING! The armoire is apparently shipped in 2 pieces but the freight company only has the bottom piece. I've tried calling both Luxe Decor and the freight company with no results. While I realize that the pandemic has greatly affected deliveries, there's really no excuse for this much confusion. I can't rightfully blame the freight company because they can't deliver what they have not received. I've been left to try and figure out a way to help this situation with no real assistance from Luxe Decor, constant promises of updates which never materialize and almost 10 weeks of dressing from garbage bags and storage bins filled with my clothing. They are ridiculously incompetent and I will never, ever trust them with my business again. BUYER BEWARE and Complaintsboard.com you absolutely should consider customer reviews in your ratings. They only get the 1 star for the pricing but a great price doesn't matter if you can't get your merchandise because in the end you've paid money, literally, for nothing. I think if you took ratings into account, this company's rating would be no higher than a C.

Do NOT purchase ANYTHING from this company! There is NO service whatsoever. I have NEVER DEALT with a company who provides absolutely NO CUSTOMER SERVICE such as this one!I Nothing but frustration and ZERO communication except for the ongoing emails about shipping being pushed out. I purchased over $7,000 worth of products from Patio Living on May 13. I was told PRIOR to ordering that my items would ship within 3 business days, so I decided to place the order. Well, the emails starting rolling in with changed shipping dates; however, when trying to contact customer service through countless calls, emails, and chats, I NEVER received one single response from the company as promised during each "chatbot" interaction. After spending $7,000, NO ONE IS AVAILABLE TO CONTACT A CUSTOMER WITH QUESTIONS? How does a company like this exist? An "A" Rating with the Complaintsboard.com? What a joke? How is that even possible. Their website touts a 5 Star Rating. All I'm seeing from the below is 1 Star. I would give ZERO STARS if it were an option. In my 53 years of life, I have never had such lousy, despicable service. BUYER BEWARE! I'm working with my credit card company to do a chargeback as I'm unable to get a response from Patio Living and have requested a cancellation over four (4) times! Hades will freeze over before they get to keep my money! HORRIBLE, HORRIBLE experience!

BUYER BEWARE! If there were a score for a "minus star" this company would take the case. I have spent over 2.5 hours phone to return 2 items (wrong size for our space) When I actually spoke with a Customer Service Representative, they didn't have the authority to do ANYTHING including a return!? Why even answer the phone (and again, after 2.5 hours on hold!) After researching myself on the return policy of this joke of a company, I saw that I had to pay for the return - I sent both packages back via Fedex at my expense and had the tracking information emailed to me (that goodness! - as they will say they do not have any packages and you will have to provide all FedEx information) It's been over 2+ weeks and received an email finally but not resolve, asking for my tracking number. Again, what a joke and a waste of MY TIME. I sent it over and said I would start to Yelp and contact Complaintsboard.com if I was not refunded by COB that day. I sent back, I spent 2+ hours on hod, I haven't spoken with anyone that knows anything at the company, I provided Fedex confirmation of shipping and RECEIVING the items I was send back and you guessed it; STILL NO REFUND! I will stop payment and work with my bank (paid by Visa debit) next. I have lost count of how many hours I have spent on this ridiculous process (and have no product to show for it) If reading this review, consider yourself warned.

I ordered patio chair cushions for my chaise lounge chairs on May 3rd. Shipping was to be 2-3 weeks. At the end of three weeks, I chatted online with a gentleman who said they would update me when they heard back from the manufacturer. I finally got a response on June 3rd., with a ship date of June 14th. In this time I had found cushions elsewhere, and reached out through the "contact us" tab on the website to cancel my order. I got the message that I would be contacted within a business day. Which I was not- I am still waiting on June 18th. On June 14th, I got an updated shipping notice that my cushions would ship July 2. (After I had sent a few cancellation requests already) I have sent approximately 6 requests to cancel the order between June 1st and June 18th. I have tried to call and have been on hold for up to 40 minutes each time. I have also tried the live chat at least once a day since the 1st of June and am always 1st in line with a 5 minute wait. I have waited up to 40 minutes without a response. Today, the 18th of June, I get a notification that the cushions shipped. This leads me to believe that there is no one in customer service to answer calls or questions. Let me be clear, despite what the website says about being contacted within a business day, I have yet to talk to a live person after multiple attempts on my part to contact. I have spent hours and hours trying to resolve this issue.

HORRIBLE! Ordered 2 special order Tropitone long chairs, they have color choices for frame and fabric for all the chairs with that in mind their website says "ships within 2-3 weeks". First they charge my credit card, then a week later push back my shipping day up to a month. I e-mail them, Michael did not want to deal with me, he just said I can cancel the order, he did not offer and apology and problem solving, he was just ready to get rid of me. then finally I get my order and one chair is not functioning well. so I go to online chat and put the claim in. Now it's the end of June... I am still waiting on the resolution of my order I put on May 16... Today is June 23... Still waiting for the claim to be processed (already more than 10 days). Went to online chat with Kit... she did not care also, said the person that is mentioned in e-mail Caleb will get in touch with the manufacturer and get back to me. Just got off the online chat with Michael 3 seconds ago, he tells me my claim just got into claim department YESTERDAY... after i was waiting for more than 10 days... SO for each step I have to go and kick their butts in order to make them move! And everytime they tell me "oh, it's a such a busy season" and other blah blah bs. Get over your lazy self, this is business, guess what it involves work! How would you like to pay over 600 dollars for each piece of furniture, and I bought 2, I was thinking I'll buy these nice chairs that would last me 15 ears or more and instead I am going to be waiting for them for 15 years...

Only put a star rating because Complaintsboard.com requires you to put a star - they don't deserve any stars! Absolutely horrified Patio Living can still be allowed to stay in business. Complaintsboard.com should evaluate all of the reviews and complaints and consider shutting them down. Read every single review is awful. I wish I had read all of these horror stories prior to wasting my time and money. They don NOT and will not answer their phones or emails. Their chat on the computer is a computer bot. If you are "lucky" enough to speak to Customer Service they speak from a script, don't answer your questions and try belittle you so you think you caused the issue. Long story...placed an order for over $3200 worth of furniture on 6/16. Online it showed order was "in production". 6/29 we received an email stating the purchase could be "fraudulent" since the bill to and ship to addresses were different. They demanded we send a copy of a Drivers License with he bill to address on it. (Certainly a "fraud" department knows you do NOT email anyone information like that. Sure, would you like my Social Security number as well? How about all of my bank account numbers and passwords to go with it.) Tried calling and emailing numerous times to speak to someone in the supposed Fraud Department. No one responds. So they had the order for weeks and didn't bother moving forward or contacting us. Again, no one will talk to us on the phone to provide additional information in lieu of handing over a Driver's License to a fictitious department. Since no one will talk to us we have cancelled the order weeks after placing it. I will be watching my Bank account to ensure funds are returned otherwise I will begin litigation. Additionally, I have filed complaints with Oasis Bases as well as Treasure Garden. Their products are certainly not well represented by Patio Living

Complaintsboard.com will not factor a 'review' into a Complaintsboard.com rating. And ... if you do file a complaint, they take your review down. Nice. So, I'll post the review and go to court if need be. I've got the time. Luxe Decor ... Fradulent advertising, practically zero customer support -- and THEY TOOK THE MONEY AT CHECKOUT. I am shocked to see the complaints below - they are practically identical to my experience. Shocked that Complaintsboard.com still gives this company an A+ rating. Ordered a $3K Hekman desk on 5/26. Lured in by statements: 'item in stock' and 'ships within 1-2 days. Nope - lies! They don't carry inventory. Everything is drop-shipped from the manufacturer. No communications after that, no shipping notification, nothing. Called on 6/9 and waited for 38 minutes before I could talk to someone. Very plesant, said all the right things. Then, FAILED to deliver on any worthless promise given. Chatted today - passed over to third chat attendant that said the manufacturer is in control of shipping and that he would contact them and get back to me ASAP. Never happened. FAIL! Here's what I think is going on ... they are using the float in our payments to finance the business and not ordering the materials from the manufacturers. Then, like any good ponzi scheme, keeping everyone pushed off as long as possible while they play the house of cards. Next stop, cancel payment with ***x. Then, call manufacturer directly. Or better yet, write manufacturer's senior exectuvies to lay out what a crappy re-seller this is. Then, researching false advertising and FTC regulations, state unfair practices act. Searching state court records for prior cases and UCC statements to find out where they get financing from. Looking up D&B. Court if need be. Letters as neccessary. ALL I WANT IS FOR SOMEONE TO TELL ME WHEN THE FRIGGIN DESK WILL GET HERE? WHY IS THAT BASIC THING SO HARD? WHY CAN YOU NOT RETURN MY CALLS? WHY CAN YOU NOT PROVIDE ETA? SO, SO NOT OK.

The reviews left in general with complaints are all saying the same thing, that this company is atrocious to deal with. It makes your life more stressful than it needs to be. Customer service is often very difficult to reach by phone, but when you do, most of them aren't very helpful and basically send you on your way with a statement like "I'll send a message to the other department to let them know, and someone will contact you back by e-mail within a day or two," but NO ONE ever contacts the customer. When you try to reach them by e-mail, you just plain and simply get no response, ever until the end of time. If you try to reach them by chat, chat may or may not work. When it does, it's just like talking to them on the phone, with a promise that someone else will contact you within a short amount of time. This gets old really fast, and no customers appreciate this type of treatment. Meanwhile, the other theme that runs rampant through these reviews is that you ordered your item many months ago, and you still have no item and no word on it. This is simply unacceptable. In my own experience, I ordered from them on July 14. (Enter the same usual no communication, no responses, and no information.) I finally received the item (unusable and broken by Fedex) on August 31. I immediately called and sent photo proof, and nothing was started to be done about it until one whole month later (end of September). Even that would not have gotten going if it wasn't for my frequent phone calls to them. They admitted I had likely been dropped through the cracks; but even then, I was still dropped through the cracks! I finally received my replacement item on October 12. It's too late in the season to use this at all this year now, sadly! I must now wait until next Spring to try it out. I had to do without while waiting, and now must wait until next year. I have been horribly disgruntled over my treatment. I would have to be a nut to ever do business with this company again.

Patio living is one of two online drop ship sites that Net Retailers owns and operates. They are quick to take your money and then let you flounder when there are problems. Save yourself a ton of anguish and avoid them. I have sent them other business before and now I will not recommend them to anyone nor will I buy from them again. My first red flag was when they quoted me and left out the umbrella cover I had specifically asked for. The quote form is just an email so you have to list all the the items not able to just check boxes so they can make excuses about how they leave things out of the quote. Another game they do. After emails they decided to honored their quote at least they said they did. My umbrella finally showed up yesterday without the cover and they used the same tracking number for the cover as the umbrella. The packing slip says the cover is in it but it was ***! Since they threw the cover in there is no refund so that was the scam they have pulled so far to make the sale. They never intended to provide the cover! When I called this morning to Net Retailers the guy never offered to find or call the manufacturer about the cover, he wanted me to do so but I thought I paid them not the manufacturer for that service. Also the packing slip says the manufacturer charged $19.38 but *** charges $53.76 for these on their site. Big *** up on simple umbrella cover. So *** decided to play games with a big order of over 3K for 19.38 they messed up on.Also the manufacturer picks *** to deliver the umbrella and supposedly the cover and well the *** is notorious for just hanging onto items and not delivering them since they make so little money on these rural home deliveries. Just check *** for the endless threads on this. You can't talk to anyone at *** to find out when they will deliver big items either. First the tracking info said it would be delivered last Saturday and waited all day and nothing. Then just left in pending for days. Then waited and called and *** has no clue where your items are and when they will be delivered but they did say they would put in a request for it to be delivered Thursday, yesterday but no confirmation, where as with *** this same week for delivery with another product I could actually talk to a person to set up a delivery you can't do that with ***. If I had been able to talk to someone at *** who knew anything I would have learned quickly my set was not with them. Another great reason for *** to use the wrong tracking number to buy time.*** uses independent contractors to save money and doesn't pay benefits nor taking care of their fleet so when, not if, the truck breaks down *** is waiting for subs to fix their own trucks and things get backed up this way so easily. They say they are waiting for trucks but my guess is the products are being stored on the trailers waiting for more trucks to become available to deliver. What staff they do have is overworked and turn over is high and endless info on this to be found with online complaints. The *** guy who dropped off my umbrella said that he has like 3 packages in his truck that *** loaders put in the wrong truck and this is the norm. A financial rating company give *** a 41% chance of going bankrupt this year. *** deliveries if you can since it is a nightmare trying to find out anything you can rely on. If they can't ship *** then shop elsewhere. *** employs their drivers and maintains their trucks and they are much more reliable not perfect but *** uses companies that use horrible *** and those companies do not offer any options on carriers. Near the end of the day yesterday the umbrella showed up but no cover, I can't make a lost package claim since it shows it was delivered and the shipping invoice from the umbrella company shows it was in the shipment but it was not! *** says call the manufacturer since they don't ship but I had to tell the guy that I paid them to get me the products, not the manufacturer.Too bad *** doesn't do direct selling to avoid the middle man here. *** is very slippery and takes no responsibility for it. My *** dining set was given a drop off type of delivery method by *** which is wrong since such big heavy stuff is not dropped off at your door but with freight trucks with lift gate so *** info is wrong. *** ships these sets and they should know by now that *** uses *** for this area. They did that with my daughter's set two years ago and again this year with a lounger. My dining set was given a phony *** tracking number which ended up being the umbrella only number. So they were imputing the wrong tracking info on purpose as a delay tactic. I am sure they will deny it but I find it odd that on the day it was suppose to show up then I get a new tracking number for it. I emailed *** but never heard back which many other reviewers have mentioned too.When I emailed *** to ask why they gave my daughter the white glove delivery method on Monday but I get crappy *** I get no response from ***. Nada because they already know they don't use *** and they know they had not shipped out the set yet. They had to have contacted *** and coordinated the ship out Thursday when I would realize that it did not arrive. So yesterday when I get my umbrella and no patio furniture I go in and check my email and I see a new email from *** had just hit my inbox about the fact my dining set is shipping today via *** and should take till 5-20 to get to my place outside ***. Today they updated the delivery to 5-15 to drive it out from *** to ***. So the manufacturers and these drop ship companies cover for each other now with the pandemic slow down by imputing wrong tracking numbers to buy themselves more time. But *** is the one who created the problem in the first place with phony tracking numbers.I just don't know why *** can't be honest but they can't, so there you have it. I cringe at the thought of what that dining set is going to look like. They knew I would have canceled my order when the cover didn't show up yesterday and the set did not show up. So they waited till it shipped yesterday before they provided me with correct tracking info. We had a set like this 20 yrs ago and this whole thing has been a nightmare and I am sure when I look at this new set I will just remember how impossibly difficult and dishonest both *** and Patio Living have been. Patio Living is owned by Net Retailers and here are many complaints here about the dishonest ploys they pull on consumers. Also today I tried to call the customer service number and they are asking consumers to email them but if you read the reviews on Complaintsboard.com they don't get back much until they post a review here. They won't take calls and giving a recorded excuse that it is not their working hours but it is if you look at their site info. I think they are having big problems right now and using stall tactics left and right. I just got off the phone with some guy at Retailers Net the parent company but it is *** just the same, and this guy was a *** sales guy and making phony excuses one after the other and blaming the manufacturers endlessly. Please buy from a local dealer instead and they can deal with the manufacturers for you. They are local and they may be way more helpful since they want you business again and *** is not local and has less invested in consumers from all over. Patio Living doesn't earn their very high commission with these sales. I don't mind if things are late due to the pandemic but be honest, I do mind being lied to over and over again. Expect the lies to flow with Patio Living. My hope is that *** did ship and it will happen eventually but prepared to file a complaint with my credit card company for a refund if this is another stall tactic by *** and ***. Only here at Complaintsboard.com do you get the unfiltered reviews and see the real issues. So many online sites give them glowing reviews for the most part but I now wonder how authentic they are and this is a big problem with online retailers. Net Retailers think they are being very clever with the way they operate with lying and/or misrepresenting the situation and pointing fingers elsewhere. Most folks who posted here understand the games Net Retailers/Patio Living played on them. I hope after reading all the reviews here you will also understand and avoid the pitfalls and avoid Net Retailers and Patio Living. Thank you."

Hi, I received the incorrect order (Order # ***) from Patio Living in June, and after many failed attempts at reaching a customer service agent, I first filed a claim to have the order picked up and be refunded on 6/12. The whole month of June I could not reach this company in any way and began to think it was a sham company or had shut down. Since that time, I have spent the last 3 months waiting on hold for over an hour once a week to speak with a customer service rep, who tells me they will resolve the issue that day and I never hear from them again. I have sent 10-15 emails, sent photos of the incorrect products several times, answered all their questions and spoken to 10 different reps. They say every time that they recognize the order was wrong and will send me a UPS shipping label and refund me that day, and then nothing else happens. I have 3 huge 100 lb INCORRECT steel plates sitting at my house that need to be picked up and I am owed over $600. They have now completely stopped responding to me. I don't know what else to do but hope that you can help me. Thank you! Liza

On July 3 I order an umbrella from Patioliving.com. The estimated delivery date was 4-6 weeks. As soon as I submitted the order I got an email saying delivery would be around August 7th. Close to the deliver day I got another email saying it would be delivered around Sept 3rd. When I inquired about the order all they said was that there are a lot of orders and they have no control over it because of the manufacturer. That is a very passive and unhelpful response from a company that already has my money. All responses are automated and they are next to impossible to contact. I actually checked their rating before I ordered. They do not deserve an A-. That was misleading. Covid in March, April, May, even June would make sense for any delay. But now we are talking July, August, Sept, and maybe October? And they charged me as soon as I placed the order. So I have paid for a product that I'm not confident at this point I may ever receive. I ordered with the understanding that I may not have it until the end of August. It's unacceptable to charge me in July and I MAY NOT get it until the Winter?

I purchased a table online from LuxeDecor on 8/28. When I received the table, it was heavily damaged. I contacted them that day to tell them it was damaged, and followed their procedure providing pictures. I was told they would arrange for the carrier to come pick up the damaged table. It is much too heavy and big for me to move and dispose of. At the time I asked for a replacement. After being informed it would not arrive until January I canceled altogether and took a full refund. I have been waiting since AUGUST for them to pick up this table. I have called to follow-up several times. I have sent emails inquiring on the status of the pickup. 9/18, 9/22, 9/28, 10/13, 11/7, 11/9. On 11/9 *** wrote back that he is working on it. Of course I got no response again so I emailed to follow-up again. On 11/17 he wrote: "You can call habitat for humanity or st. vincent de paul and they will be able to pickup the piece as a donation. Our carrier is not getting back to us about the pick up. Thank you, ***" This is not acceptable by any means. I should not have to deal with coordinating on my own how to get this table disposed of. It is their responsbility & they already promised this would be part of my refund.

I would seriously give them a quarter star if i could. i ordered 2 patio chairs from Patio Living on May 23,2020 with the understanding by my order confirmation email that shipping could be expected within 2 to 3 weeks. My credit card was charged the full amount on May 23. On May 31, i received an email stating that due to the pandemic, i was to expect a delay of 4 to 6 weeks. I then received an email July 18,2020 stating that my items were expected to ship on July 30. I did receive and email on July 30 that my items were shipped. I scheduled delivery on August 4. the item that i received was not the items i ordered. A white chaise lounge as opposed to 2 swivel chairs The delivery was declined and i contacted patio living and was told that my issue would be sent to claims and i would receive follow up by email within 3 days. I received no such email, so i contacted the company again on August 7. I requested to speak with someone in claims and was told that i would not be able to speak with them, i would need to wait for them to contact me. I also requested a manager response to my complaint. I have not had a response at all from the company. I have pursued a dispute via my credit card company as i have had absolutely no response from the company.

I called Patio Living the end of May as I was interested in ordering some patio furniture from them. I was told by the customer service rep that it would probably ship out 2 weeks after placement of the order. I ordered 2 chairs and a table on May 31. I received an order confirmation a day or two after that and it said all items would ship in 2-5 business days. On June 9, I received an email stating that the items would not ship until July 31. In the meantime, the company already charged my credit card for the entire amount. I have sent them 3 emails of which I have gotten NO responses and I have tried calling at least 3 times to no avail(every time I called it states there is at least an 88 minute hold time). After numerous attempts, I finally was able to reach a rep named Chris on Chat Live only to be disconnected by him after he read my complaint and I received a message back that there was no one there to help me and to try back later. This has been a nightmare. I have filed a dispute with my credit card company and they have issued me a temporary credit. The company has been dishonest in their shipping information and have completely neglected to respond to my inquiries. I want a response from them regarding this situation and how it's going to get corrected.

Hello, On 5/26, I ordered a table from LuxeDecor.com. The table was charged to my Citi Card on 5/26 for the amount of $1,467.27. I can submit the statement. The company never delivered the table. They delayed the table every month. In December I cancelled the order and requested my money returned. They have not returned my money. When I send them emails they keep saying they are investigating where the return is. They also never answer their phone. I think it is a fraudulent company and I am requesting help to receive my money back and report them as a fraudulent company. They also have themselves listed as a member of the Complaintsboard.com, which I am not sure if it is accurate. At one point they requested I send them my checking account information claiming they would deposit the money. Given my history with them, I did not send them this information. Please advise and thank you for your help.In addition, on Monday 2/28/2022, they reported they wired money into my account. This was also inaccurate, they dont even know which bank I use. The bank they reported isnt even my bank and also the confirmation looked as if they made it. I will attach a screen shot of those emails.To date, they have not paid me any of my money back and I have never received a delivery. They keep giving me the run around.

I purchased several outdoor furniture covers from PatioLiving.com, order #***, who had them sent to me directly from Treasure Garden in California. I needed to return one item for an exchange that they had incorrectly shipped and two items I needed to return for a credit. After two weeks of requesting a return slip with no success, I finally emailed Treasure Garden directly. They responded within a day and emailed me the info needed. FedEx picked up my return package on July 13 and it was received by Treasure Garden on July 20. FedEx #***. On July 26 I received an email from Patio Living that they would proceed with my refund. On August 4, I still had not received notification that they had processed it, so I live chatted with them (person's name was Hannah) and she assured me that the refund would be processed within a day and gave me a ticket number of ***. It is 4 days later and still my refund has not been processed. They owe me $88.23 including tax. This coming Monday will be 3 weeks since they received my return. I need my money. PatioLiving lied from the very beginning of my order. Said it would be shipped in 1 - 5 days from order date of 5/24 and instead it took until 6/19. They are not reliable and by not returning my money they are causing me needless aggravation especially during these trying times.

I ordered a patio sectional seating group consisting of four chairs and two small tables on 5/10. They charged my *** for $3056.84 on that day. Chairs had custom fabric. Just regular Sunbrella in-stock fabric instead of polyester. This was supposed to add time to the shipping date and I understood that. Online account said they would ship from manufacturer on June 11. When that date passed the website just said "Pending shipping update from manufacturer, please check back soon". I wanted some assurance that the items were still shipping. I called repeatedly and I did reach someone one time who was not helpful and just sent me the info from the website. Since then I've called multiple times and have been on hold for several hours in total. Sent several emails, no response. Got the useless chat bot. This sounds to me like a company that is failing. I will be filing a dispute with my credit card company. This is not what I wanted to do. I just wanted the company to deal in good faith and send the items. My gut tells me they are on their way out of business. And not fulfilling orders. That's why their are no humans answering phones. You cannot order on the phone but you can still order online. Why is that? People visiting Patio Living's *** page are referring folks to the Illinois Attorney general. I want the order cancelled and my money refunded.

I ordered four barstools online from *** on 4/17 paying $2995 that day. The barstools were supposed to ship within 1-7 business days. They shipped on May 4th.They were scheduled to be delivered on 5/23 but they were not nor did *** know where they were. The delivery company site (*** Delivery) says they received them on May 5th and the stools were delivered 5/23 - but I didn't receive them. I called and the delivery company said they'd deliver them the following week or by June 4th. They did not nor did they attempt to reschedule with me. In multiple calls and emails, no one from *** or *** could tell me the actual status or schedule a delivery. As of June 17th, I requested my order be cancelled and refunded. The stools were obviously lost in the system: the company and delivery team could confirm no status. On July 2nd *** customer service rep *** confirmed by phone that he was cancelling my order and requesting an expedited refund. I called back to confirm refund; *** customer service said they have question. Not mine -- I have no stools, my original order was reneged by *** multiple times with no clear updated status. They have had my $3K for three months with no service or product provided to me, without interest. I can make better use of my money than to let them keep it and try to eventual provide me a low quality, damage and/or late product.

We ordered Patio Furniture from PatioLiving (PL) last year which arrived last June. The fabric has since ripped apart from its stitching and many cushions are permanently stained. We had custom covers made for each chair so its covered more than half the time. We filed a warranty claim with PL on July 14th with Customer Service. Didn't receive a response back. So called again August 20 in which PL sent an email until that same day with resolution options. Given there is no option to talk with Customer Service about a resolution claims are handled via email with responses many days later. We had given PL our desired path to fix the problem by sending new cover material to replace all the low quality Sun Brella fabric. We attempted to get resolution this path over the last 2 months (2 months is unacceptable), now here we are with Patio furniture with ripped/stained cushions only a year old, no resolution. We have since requested a full refund on 10/14. No responses or followup. Here we are on 10/26 with no idea of what's going on. PL send apologies emails with Customer Service # to call, but whenever you call there is no possible way to talk through a resolution, CS only documents your statement/request in system and sends an email days later. The customer Service is one of the worst. PL doesn't stand behind high quality products and does the absolute minimum in order to resolve. We wasted thousands of $'s on this company. Total sham!

I purchased a rug and pad from *** on 6/8 and was told it would ship 1-2 days. The order didn't ship so I called customer service and cancelled the order. They told me at that time it had not shipped and they would cancel it but then I received it anyway. I called *** and they agreed to email me a label for a return stating there would be no cost to me and *** would pick it up at my house. The label was never sent. I called back again and they assured me a label would be sent immediately. Again, it was never sent. This process went on for weeks. Me calling, waiting on hold for 20-30 minutes, them saying they would email a label. I finally got them to send the label and they said *** would pick it up. They never did. I finally took the rug and pad to the *** location they listed on their return label and the items were shipped. However, when I track the *** package it says the address provided on the return label (created by LuxeDecor) wasn't correct because the business had moved. I paid this company $174.66 and I want my money back. I cancelled the order, they sent it anyway. I worked for weeks and weeks to get a return label they constantly told me they would send immediately, but didn't. Then after finally getting them to send me the label, the address they put on the label wasn't even a valid address. I've been calling them for over a month and this still hasn't been resolved. I called them 6/17, 6/19, 6/23, 6/24, 6/29, and 7/2.

I ordered an outdoor patio table and outdoor chairs in July . I received changes to the order shipping status 9 times over the course of 7 months leading up to Feb. 2022. At this point I had run out of time and needed to purchase furniture ASAP for an event I was hosting. I notified Patio Living that I wanted a full refund since I had not received any of my order and needed to make other arrangements. It was at this point that I was told part but not all of my order was in transit. Part of an outdoor dining set situation does not allow for its purpose. I told them to cancel what was coming and issue me a full refund as that is good and decent business practice. I then received and email stating I would be charged $235.68 for shipping and $678.83 for restocking for items I ordered in July and could no longer utilize since it was both a partial order and 7 months late. How can they in good conscience charge a customer who was patient for 7 months over $800 for their failure to deliver in a timely fashion?! I want and deserve a full refund. I never got my items in the time they first promised and I should not be charged when I finally decided I needed a viable solution. My order number is *** fyi. I am a customer and the fact that they unfortunately lost out on shipping after being so late in delivering is part of running a business I would presume. However, a customer should not take such a financial hit for simply ordering and waiting and then running out of time and needing to make other arrangements.

On 7/2 I made an online purchase on ***.com for four items which totaled $1,201.72 inc. taxes, Order Number # ***. I received an email confirmation that two items would be shipped in 1-2 business days and the rest in 1-5 business days. The first shipment was sent on time, but when *** Freight came to deliver it to my home on [protected], one of the boxes was empty. This was supposed to contain an umbrella (*** Collection Deluxe 10 Foot White Octagonal Manual Lift No Tilt Umbrella, Item #: ***, Price: $429.00). I noted this in the consignee memo which I signed and gave to the driver. The other shipment was sent 3 weeks late. On [protected], the same day that *** Freight came with the empty box, I called customer service of ***, and they referred me to *** to get a resolution to this problem. I called *** and was told that the claims department would be in touch to ask for further details and a refund/ replacement would be made within 7-10 business days. On [protected] I received an email asking for information about the claim, which I submitted the same day. Since then I have not received any further information on the claim. I have sent several reminders by email to request a refund and the company does not reply. All I got was another generic message on [protected] saying that the claims department will follow-up once claim is submitted to manufacturer who shipped order and then another week of silence and no resolution. In sum, the company has not fulfilled the order and also has not refunded me for an item that was paid for a month ago, and never arrived. I request your help to get this refund as soon as possible. Thanks

This is with PatioLiving.com. I ordered a patio set on 22 July 21 for $5022.81. Order#***. At that point I understood the order would ship in November and I was good with that. The closer it got to the date an update was sent pushing ship date the 6 January 22, rationalizing that production was slow due to COVID. As it got closer to Jan I was notified it of another pushed to late Feb, I believe. Then when I got another push notification of 23 March 22, I called to cancel order. I believed I had been more than patient with the company. The operator was nice in taking my request to cancel and indicated that it would be determined by the manufacturer. However, by the next evening I got a note indicated cancelation would require a 50% restock fee. Along with a disclaimer from their policy noting their 24hr cancelation policy. I called the next day to ask what was ready from the order. The kind lady sent another note asking for s partial shipment of the items ready. Note returned after closing of no products ready to ship. So what would need to be restocked for 50% of my purchase price? In a couple days got another email pushing shipment to April 1st then just three days later 22 Feb 22 another note indicating shipment pushed to 6 June 22. I called to speak with a Patio Living Manager. Still waiting. I am beyond sick at this point. If I had know that it would take nearly a year or more, I would not have purchased the set from PL. 5k is a lot of money note to receive the products ordered at a reasonable time. Nearly a year is not reasonable. That money would have been drawing interest in my bank. I would like my full purchase amount pack. . The uploads are only captures of what the sent of the first and last emails. The original order and then capture of the date of the latest push.

On Sunday March 1st, I ordered an expensive Wicker Patio Set from PatioLiving. I received a confirmation email for my order, and quantities and price were correct. When I logged onto the PatioLiving website to view my order confirmation and order receipt the quantities were incorrect. During ordering I had added a Lounge Chair and Ottoman to the set. Neither was reflected on the PatioLiving website. I spent the next hour messaging Chris, a customer service representative who in all fairness was trying to assist, and tried to be very helpful which I appreciated The representitive resent the email confirmation which listed the correct order amounts. He told he was unable to change the online quantities of the order. I asked that he forward this information to the next level, and he said he would. The concern here is that When it came time to process and ship the Patio Set it would contain the quantities listed in there system contained on the website, and not the l quantities listed in the email sent to me. I called Patio Living again on Monday and spoke to a different Customer Service Representative. This person said they would get back to me by the end of the day. This did not happen. So, late Monday I left a customer contact message via their website. I received a voicemail on Tuesday morning saying that the order confirmation email would be resent to me, which it was. However, the website quantities remained unchanged. I fail to see why the proper order cannot be reflected on their website. I have never experienced this at any time ordering online. The larger concern is that I will eventually not receive what I ordered because the order confirmation online lists incorrect quantities. Something seems very off here; with the refusal/inability to correct what was ordered and paid for in their system.