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CB Hospitals and Clinics Netcare General ward - care for the elderly
Netcare

Netcare review: General ward - care for the elderly

S
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11:47 am EDT
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This complaint is about the fancy new tech Netcare in New Market Alberton which does not deliver up to the promises in lights displayed at your entrance.

The lack of attention to detail is dismissal. I visit my gran who is booked in for Pneumonia and has no teeth and is struggling to swallow. What do they give her to eat - solid foods.

Communication as to what the progress is can't be given by the nurses but you don't get to see the doctors either. You always having to follow up with the changing staff and don't get a clear answer.

Now that the antibiotics are finished we still don't get an insight as to what caused it, is it resolved.

The reason for my gran not being able to swallow could also be coming from a yellow and white buildup of something on her tongue - but that goes unchecked why?

Our expectation of just a high-tech hospital comes with dismissal customer experience that is so disheartening and depressing. We were met with nappies left on the visiting chairs and no feedback on issues given though the week. No idea if my grans tongue is being treated.

Desired outcome: Staff culture & patient treatment. Daily feedback for any patient via WhatsApp should be considered. Appalled by the lack of cleanliness in your hospital. Its basic requirement for any health care facility & shouldn't be compromised

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  1. Netcare Contacts

  2. Netcare phone numbers
    +27 860 638 2273
    +27 860 638 2273
    Click up if you have successfully reached Netcare by calling +27 860 638 2273 phone number 10 10 users reported that they have successfully reached Netcare by calling +27 860 638 2273 phone number Click down if you have unsuccessfully reached Netcare by calling +27 860 638 2273 phone number 11 11 users reported that they have UNsuccessfully reached Netcare by calling +27 860 638 2273 phone number
    Head Office
    +27 11 301 0000
    +27 11 301 0000
    Click up if you have successfully reached Netcare by calling +27 11 301 0000 phone number 0 0 users reported that they have successfully reached Netcare by calling +27 11 301 0000 phone number Click down if you have unsuccessfully reached Netcare by calling +27 11 301 0000 phone number 0 0 users reported that they have UNsuccessfully reached Netcare by calling +27 11 301 0000 phone number
  3. Netcare emails
  4. Netcare address
    76 Maude Street, Corner West Street, Sandton, 2196, South Africa
  5. Netcare social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 30, 2024