NetSpend
Reviews and Complaints

I wanted to make the same complaints but I didnt want to seem a bigot, buit I must agree with every single complaint . I ve never called and got someone that could speak passable english . If there is anyone that has an account with them would be wise to start searching for more secure grounds when it comes to the safety of your money. I called last night and informed customer service that someone may have my accont number and would they head off anyone besides me going into my account and I was told that if they tried the money would be given to them if they tried . That of course scared the hell out of me and I promptly closed my direct deposit.

I received a netspend gift card for Christmas '07. First, I had trouble even using it most of the time. The purchases wouldn't go through. I did manage to use it twice, and knew I had about $63 left. (I called the 800 number to find out and they charged .50 for this information) Tried unsuccessfully several more times to use the card so I finally went online to check the balance, as one store owner said she needed exact balance for the card to work. Guess what? The balance was ZERO! The company charges a $4.95 "maintainance fee" PER MONTH. DON'T BUY THESE CARDS -YOU ARE LITERALLY THROWING MONEY AWAY!

you said you was oning to give me my pin your have a problem with you customer they do bad business you going to give me my pin i talk with the corpr office iam lester butts that.s bad business can you send my pin to my e mail this is my e mail lesterbutts14@yahoo.com this one po box 2136 austin tx 78768 send it to my e mail now i am not playing no more i maning business if you can, t give me my pin i want my money back now and it to this address 507 e church st
jacksonville fl 32202 thank you and have a nice day

No offense, but it is never smart to put all of your money in one place. That's why investors say 'diversify'. It's good to hold physical cash for emergencies, maybe one or two of these cards, a credit card, an additional debit card AND gold or silver on top of other investments. Now THAT'S being smart with your money.

I am sorry for you situation. But I have had nothing but good experiances with them. If you order 2 cards and keep one put up at home somewhere you would not have a problem. May I suggest that from now on, even if you go to another prepaid institution. Always keep an additional card. (ps. it will work because it will be a different number and pin, and you can always cancel the one you lost)

Did they ever resolve this for you?

Netspend is the worst prepaid loadable card ever. They want to put your money on hold for no apparent reason to you ...until you try to spend YOUR MONEY and you can't because of some so called over draft from 1920! And apparently it's a job u had that went thru them for payroll. But they never take the money that they say you owe them, getting it released is a e-mail away to another department. And they are good at telling their reps. to lie to you because I've been waiting for a refund from them for a month. Each time I call it's a "it's been mailed on such and such date it will been there tomorrow" Ha! I was amazed when I saw so many complaints on the corporate website, pages and pages of complaints.

netflix is horrible i had my card stolen and they wont return my money! I had a police report and everything and they still wyouldnt return my money im going to sue!

SIXT RENT A CAR has deducted money from my bank account without my authorization. Last week on Thursday 4/13/17, the merchant attempted to withdraw the money from my account for a transaction that was not authorized by me. The merchant then sent me an email saying that the transaction was cancelled. On that same day I called Netspend and explained to a customer representative the situation that was going on. The representative placed a stop payment against the merchant and sent me an email advising of the stop payment. The representative even guaranteed me that if I did not have the sufficient funds on my account and the merchant attempted to take the money out again the transaction would get declined. The money was reversed back on my account on that same day. Now today I went to Burger King and tried swiping my card and the cash register told me my card was declined. When I checked my account I come to find out I am -$97.04 because SIXT RENT A CAR charged my card again for the full amount of $219.00 even though my bank account only had $123.72 available at the time and the bank allowed the transaction to be posted even though I was told not to worry that it wasn’t going to happen. Now I’m upset because not only did the bank give me false information but I’M BROKE! I have no money in my account and the supervisor that helped me file my dispute told me that I have to wait 10 business days to get my money back? And after the 10 business days if the have no resolution then the dispute is extended to 45 business days. When I asked, "what if after the 45 business days I can't get my money back, are you guys going to make me wait that time frame?" her answer to me was, "YES"! That is totally unacceptable. The reason I need to please get a temporary credit is because not only do I not have any money but I do not get my direct deposit until Wednesday 4/26/17. This is not the only dispute I have to wait for to be resolved I have another one that was placed on 4/3/17 for $300.00 that I have to wait until 4/24/17 for an "update" and another one from March 2017 for $40.00 that was EXTENDED for an "update" on 05/04/17. This is totally unacceptable and I am going to report this bank on every website possible so that only customers like me, will reconsider banking with them.

My netspend debit card was stolen on april 25 at approximately 2:30 pm. I reported it to netspend when i noticed it missing on april 25 at 10pm.
One of the unauthorized charges was from creditline merchant [protected] for 39.95. Another was to bestwebclub for 12.95. To vcomm for 14.95. All from nv us total amount of approximately 400 dollars.
How do i protect myself from more charges? This individual was able to change my password and i didnt have access to my own account and they were charging up a storm and netspend didnt put the stop on my account till the 28th of april.
Who is on our side? Our money is not safe anywhere.
Please help me
Maria

This card is a joke and trying to get any remedy from un-authorized transactions is worse than pulling teeth. All you get from net spend is this... long wait (on-hold) times while waiting for a higher source to help remedy along with a whole lot of "im sorry" and "rest assured" OMFG! I've tried to contact netspend about my account that shows a history of in accurate transactions for 2 weeks + total on hold time of 3 1/2 hours with no resolve!

#1, they need ppl that speak english. #2, they need more ppl that speak english.

When talking to a customer service rep, you may as well be on an automated line-same replies from what sounds like the same person everytime i call back (but names change.

This company is very shady.

My money is not on the card I put 100 in one card and 50 in another Netspend card that I bought at the store I check them and I need to dispute all those transaction because they were not made by me

Netspend told me that someone had opened a netspend account in my name and that it was fraud and they had to close both accounts. How do I go about getting my money back since my account was closed?

This experience with this company was a complete nightmare. I purchased the card and when I tried to activate it they would not do it. They have given me the complete run around and have yet to refund my money. They are crocks.