Peoples Payments and Cards, part of Peoples Group
Reviews and Complaints

So I purchased this card like 2 months ago not only wanting a simple reloaded card for online shopping. but when I bought this it never said I needed credit to make it reloadable and when I called to explain my situation of not having credit they asked me for my SIN over the phone. when I didn't provide them with it they instructed me go call another company they use to confirm who I was still again asking for my SIN which I don't give out over the phone. so now I lost my card and called them to figure something out and they want me upgrade my card which will cost more money. so now in order for me upgrade this card they want my SIN. Also in order for me to get a replacement they tried sending me to another company again. Product_Or_Service: Reloadable Debit card

I was given a *** prepaid card as a gift but when I tried to use it, it was expired. They say on their voice mail that their card never expires so I phoned them and they said they would issue a replacement card. That was back in June. Since then I have been phoning on a regular basis to tell them that I have not received a replacement card. The various people I have spoken to assure me that a replacement card has been sent out. Twice I have been told that a replacement card for the replacement card has been sent out. I have yet to receive anything from them. I have documented to the best of my ability the dates and names of the people whom I have talked to. June 5th I didn't get her name. Aug 9th - Tyler. Sept 3 - Johanna. Sept 8 - Reya. Sept 22 - Melanie. Oct 20 - Bianca.

I received a $200.00 gift card for Christmas 2 years ago and forgot about it until last month. When i tried to use it i realized it had expired. On the back of the card it says that the funds never expire,so I called the company 3 weeks ago and thought that i had it sorted out. After hearing my story,the woman i talked with told me that a new card would be issued for $160.00. I complained about the handling fees and she said that i might get the full amount back. She told me to expect a new card in 5 to 10 business days. Over 3 weeks later and i have not received any thing. When i try to call now, i can't get past the automated customer service because my card is expired! I certainly do not think that a gift card, purchased with cash should expire or be subject to handling fees. I would like a new card worth $200.00. Thanks for your time.

has a feature to "Round Up" your purchases which is "supposed" to get set aside for savings. This is the customer's(my) money and NOT a loyalty program. On Nov. 9 I had $110.75 saved in my around Ups and when I attempted to add this amount to my Spendable amount it did not process it! After COUNTLESS attempts to resolve this and get my missing savings from them, the only way to speak is chasing them through Chat sessions and every rep keeps trying to tell me that I am just not understanding how it works and it magically was added but it was NOT! I am very aware of how this feature works and have used my savings (Round ups) before at much smaller amounts! This $110.74, of course my largest amount saved, was NEVER added to my Spendable money and has since gone missing entirely! So fed up with them blowing this off as my error! Please help! They DO owe my money! Product_Or_Service: Round Up

I have a paypower *** In the value of 500$ It was a gift The packaging states it must be activated on line . The process did not work The packaging advises to call the number to get assistance with activation . I did . They said it was blocked . Asked me to email photos of the packaging I provided the photos in an email . Which I recieved an automatic reply to . And another reply saying call us I made 3 phone calls They claimed nor to recieve the email They claimed then to have received it but no photos I forwarded the email with all the attachments and replies , sent it twice more ...they kept saying I had to speak to a level two representative . But would not let me speak to them ...one time saying they were on holiday and no one there could open my file ..I insisted on speaking directly to the level two rep as the woman continually put me on hold .. and kept me on the line for thirty minutes then said it was the end of day and they couldn't speak to me . 500$

I started to own a *** prepaid card 2 or 3 years ago. The detailed card information can be found here: *** I found that I could not longer use my card suddenly in April this year and could not log into my online account either. I called the 800 telephone number to see what the problem was. Unfortunately, after a week or two, I was told that the agent there could not help me. I had to write an email to *** After being turned around for several times, by several persons, with several emails, I was told my card was closed but no reason was given. Later in mid-June, I was able to get a refund cheque for the prepaid *** credit card but was no statement given for the activities after my online account was cancelled. The refund amount is way below than I expected. My requests, either by email or phone calls, went into a blackholes with no response. Please see the attached document for details. I am running out of the characters here.

-returned flooring from *** on June 23rd -vendor put back $2114.34 onto only 1 Vanilla Prepaid gift card - ending *** when I originally used 10 gift cards -I called Vanilla Prepaid and was told to check online and when I see the money back on the card, to call back so I will be authorized to use the full amount -Instead of putting the money back, they de-activated the card -I have called numerous times (at least 10 times) get some information about where my money is -*** can't locate it and I have not been given any proof by Vanilla Prepaid of where my money is -Each time the reps say something different -Check the notes and the phone recordings -I am still waiting for one of the many emails of confirmation that I've been promised -I've also been told that the back office has been contacted and will get back to me. That's been told to me 3 times by supervisors -I had sent my receipts on June 28th by email to *** and am attaching again - please refund me

I got a $200 Mastercard Gift Card sometime back that was issued by People's Trust Company. I used the card a few times and knew there was close to $100 balance still remaining on the card. However, when I tried to use the card around February-March , I found the balance has gone down to $0 and the card was declined while trying to swipe the card at merchant point of sale machines. The card has an expiry date of 04/21. When I called Customer Service [protected]) around March-April , I was told over time almost $87 was charged as monthly fees from the card balance. Surprisingly, there is no information mentioned anywhere on the card about the monthly fees. When I complained, Customer Service told me they are going to request refund of the fees. Since April , I've called the company several times now. However, the fees have still not been reversed yet. Every time I'm told by Customer Service that People's Trust is not responding and there's no definitive timeline for this.

Dec 1, 2020 - purchased a *** (as a gift). Dec 3, 2020 - recipient attempted to use card, it was declined because the last 4 digits of card number are missing. Dec 3, 2020 - contacted Peoples Trust Company at [protected] @12:47pm to report the problem and have issue resolved; csr disconnected the call. Dec 3, 2020 - contacted Peoples Trust Company at number stated above @1:12pm requested to speak with a manager; (the end result) once I email a picture of the front and back card and a list of other information a replacement card would be sent out if the fraud department deemed it warranted. Dec 4, 2020 - emailed all relevant information. Dec 8, 2020 - received an email stating my claim was reviewing and a replacement MUST be sent out, I can expect my card in 14-21 business days. Jan 20, 2021 - sent a follow up email stating I have NOT received my replacement card. Jan 20, 2021 - received a reply indicating my card was sent Jan 10, 2021 (1 calendar month after the initial claim was approved and a card was supposed to be sent). Jan 20, 2021 - I sent a reply requesting the reason for the delay. Jan 25, 2021 - I sent a 2nd request email requesting a reason for the delay. Jan 28, 2021 - there has been no response from the company.

I was given a *** card in late 2018. I was not able to use it due to it needing to be registered and the online site saying it could not be registered and to contact customer service. I tried to contact the customer service on the phone and the number is a complete run around. You cannot talk to anyone and it is purely for information. I then tried to use it again and it still says contact customer service which you cannot talk to. Then I saw on the balance it has been deducting $3.00 a month for a service fee for the past 13 months without even notifying me. If the person that gifts it to me has registered it which they told me when I called the People's Group, then they should notify you of this rather than continuously deducting monthly charges. I myself, could not register it and rather than telling me it was already registered, it just says contact the bogus customer service. I was able to use the remaining balance of the card by phone call with another merchant but am still out $33.00. This company is a ***. When I called them, they told me they are unable to reimburse service deductions. I have used multiple prepaid cards and never have run into this before. I would like a cheque with the $33.00 in deductions that were made or a new card with the $33.00 they took unauthorized from me.

-December 9: Purchased The Perfect Gift prepaid *** ($200) -Unable to register the card on *** -Customer service number on the back of the card (***) : No answer -Called the following numbers from The Perfect Gift website (***): Agent was unable to find the card in their system and was advised to go to the point of purchase -December 14: Spoke to the store manager. She tried calling the different numbers but was given the same answer. She provides me with the store report with the authorization number of the prepaid *** sold (the card is activated) and said to call the following number provided to her by one of the agents she spoke to: *** The number leads to an automated system. -Called the following number from *** website (website provided on the back of the card) (***): The agent was still unable to find the card in the system and advised to email proof of purchase and other evidence to ***. The email address isn't valid. December 15: Called an alternate customer service number from *** (***) The agent was unable to find the number and says the prepaid giftcard is not their product despite having its name on the back of the card. Spoke to the manager and she claimed there are no other department to handle product issues like this and she is not allowed to provide an email address despite the other agent providing one that is invalid to terminate the call without resolving the issue. Was told to call the number on the back of the card (it rings and hangs up)

I have a *** (reloadable) issued by Peoplea Trust Company and on Dec 8, 2019 I had problems logging in so I had to change my password by using forgot password and finally got in and noticed a wierd charge of $0.41 on my card so I called customer service explained to the guy what happened and about the charge letting him no that I was expecting a direct deposit of $10000.00 to be going in on Dec 9 , 2019 and wanted to make sure my card would not be corrupted I let him know that I changed my password he documented my complaint and assured me all would be okay. Well on the morning of December 9, 2109 I awoke check my card the deposit was in and I went to work when I got of and went to withdraw some money is said insuffient funds went home check online account and saw that a total of 10 - $97.35 charges and one for $19 something were charged to my account from some place called *** . I immediately called the customer service and informed them of what happened and since it was a Sunday they said they w3ill pass it on to their level 2 support which deals with fraud and for me to send aa email as well ducumenting my complaint to level 2 which I did and got a response saying they received my complaint . I call level 2 support on Monday Dec10 , 2019 and they tell me they have to wait to see if the charge is cleared or something to that effect he said ( John ) was the name of the first guy I talked I believe that this could take a couple of weeks , then weeks became to Feb 25 , 2020 and that came and went and when I called again on the Feb 26 , 2020 he said that they had been contacted by *** twice and my complaint was rejected no explainsion as to why but he said to me taht they know I didn't do it and give hime another week or two and they try again cause it was so much money that Peoples Trust wont replace it.

Dear-Madam-or-Sir, I have a complaint. Made the mistake of purchasing ***&np;a few times (their prepaid card product, ***). In attempting to-login via confirmed login credentials on their site nothing-happens-in their login page being accessed through '***'. No-error message-or anything, it just simply doesn't advance to-any dashboard page where user would supposedly add further card information to-access-corresponding-electronic-statements; -it just-goes-back to-default login page again, without logging-in user. ? I first called their customer service center based-overseas-and lodged a complaint with them, discussing-with a representative by name-of 'Lane', though in an unnecessarily lengthy conversation (they do-not have a technical support department), via number listed-on back-of card. She-indicated to-me details-of my complaint have been entered under card number ID number I provided. I requested PDF statement copies-be Emailed-out to-me due to-this-ongoing problem, but was-told its-not possible. I have been attempting to-login via a desktop PC, *** all cleared but there was-no-effect with latter. However if they properly designed their system, none-of that should matter. ***. Consequently, I am dismayed by their company, for not ensuring reliability in their-online account login system, and I have purchased several-of their cards-over the past few months, but have not been able to-view-one statement-online yet, for any-of them due to this technical flaw in their system. After further corresponding with their representative by name of Anand, via their Email addresses '***' and '***', they continually dodge clearly answering my questions and resolving the issue, and inform me of their speculation that problem is due to some 'security settings' on computer, when its not. I also sent image captures clearly illustrating the issue being experienced. I am concerned about unauthorized activity on these cards I purchased, and also any wrong fees they may have charged, however without electronic access to the statements I am unable to properly investigate. They are responsible for ensuring their login system properly works. The continual '' replies I keep getting from them suggests they do not want customers to be able to view their statements. Is this normal ? I can forward all Email complaint history upon request to back up this complaint. I am awaiting your reply please. *** is simply not wanting to cooperate on a very basic thing. Imagine any Canadian bank operating in this way, would it be acceptable ? And what if I find any unauthorized transactions possibly appearing on any of the cards I purchased from them, and I have to contact them to dispute them. Then they will behave in same childish way they are in not resolving simple login issue for customer, -and that-will-be-ok-too ?

. I have been closing out his affairs. One of which is his *** which People's Trust is the parent Bank. At the beginning of October I called trying to find out how to cancel the card they told me I had to email *** information showing who I was, my husbands will showing me as the executrix, ***. I was told once the email was received then it will take 10-15 business days to process and I should receive the refund of 328.25, which was the balance remaining. On October 6th I emailed all the documents over with my contact information. On November 6th I called as I had not heard nor had I received my check back yet. They told me they had received my documents and would email my request to the back office to issue the final check. I had asked why this was not done already and the person who answered stated they were not sure, just that the documents were filed but if I had not received the check in 7-10 business days I should call back. I asked what the check amount was for and they said 315.11. There was the monthly fee taken out on October 19th of 12.99 and a .25 fee taken out Nov.1. At this time I did not dispute anything as I just wanted to close this out. By November 22nd, I had still not received anything so I called again. They said the previous email had bounced back due to my address not being correct. Since my last call I had to move into my *** house as i was unable to afford to live on my own. But all my mail was being forwarded to me so this shouldn't have been an issue. I was wondering why I had not received a call as I had left my telephone number both in my email and the last time I had called. When the CR could not answer me I asked to speak to a supervisor, neither could give me an answer. I provided them my new address and they promised, both the representative, and their supervisor, assured me the check would be sent out in the amount of 315.11. I should receive in 7-10 business days. It is now December 9th and I had not received my check so I called back today. I was told today again they would email the back office to get the check sent out. Then they noticed that the reason it was not sent was due to wrong address. I asked which address and it was the old address, which again should have been fine as my mail is being forwarded. They took my new address again and said they would send to back office to get sent out right away. I again asked how much the check was going to be and they stated 314.86. I was furious. They explained that the fee was because every time I called they took .25 as per my agreement. Which would be fine and dandy except the only reason I have been calling is because they refuse to cancel and send me out my check. My money. They money my *** put on the PRE PAID ***. Well technically it was our government payments coming onto the cards but money rightfully owed to us. They also told me yes they received the documents and they were added to the file October 7th but I made no request to cancel the account as no PHONE call was documented. My email states in the first line, the one I sent on the 6th of October, "***." So now I am furious. I asked to speak to the supervisor again. He says the same thing. At this time I want all my money. The original amount owed to me. The 328.25. I tell him this and he tells me he cannot refund the fees as he does not have the authorization to do that. I ask to speak to who can. He says he can email back office but can't guarantee. I ask to speak to his supervisor he put me on a very long hold and comes back and says not available they will call be back in an hour. Still waiting for that call. But he made sure to tell me that they cannot do it either. I asked to speak to someone in back office but of course it is all done through email, I asked for the email they cannot give it out. I asked him will my check come and now he says No you will speak to my supervisor about it. So I am wondering will I ever get my check. I called *** directly and they told me the parent Company is People's Trust Company out of British Columbia that is why I am putting the complaint through here as I cannot find ***+ register to make a complaint anywhere. The card was gotten through

I have a *** Prepaid card issued by Peoples Trust Company that expired the beginning of this year. I joined their service in late 2017 and have kept their black card that was first issued by them and chose not to update to their new multi-coloured cards when they later became available. I was locked out of my account by People's Trust Company through *** without any notice and have been unable to login through the *** app since May 5. I have been unable to check my account balance to know if my balance of $*** is safe, perform any transactions/transfers, review recent transactions, or obtain account statements. After first reaching out to *** I was initially told by email that my account had been "***" (May 6 & May 20) and that they needed a "***" Despite previously being able to speak to someone at ***'s call centre at the number printed on the back of my card in early May, I found that by the middle of May I was no longer able to speak to anyone over the phone about my account because they had changed their call options. I left two messages through People's Trust Company for *** to call me back to discuss my account and they did not call return my calls. Because of the lack of prior notification by *** before they locked my account, lack of information they have provided for why they have denied me access to my account, how they have not given me an acceptable explanation for why they require my photo holding my ID to regain access to my account, and how it is suddenly impossible to get a hold of anyone at ***'s call centre because they had changed their call options so it is now no longer possible to speak to anyone there, I have lost trust in *** and have serious concerns over how they will handle my personal information such as my photo identification should I provide that to them. For the above reasons, on May 16 I informed *** by email of my decision to close both my personal and joint accounts I have open with them and requested that they immediately return my money. On May 22, I was informed by email that they had "***" my account and that they still required a "***" to lift the lock on my account even though I had already requested my account to be closed and for the return of my money. I subsequently gave clear notice on May 29 by email to People's Trust Company through *** of my decision to cancel my card, close my accounts, and requested for the immediate return of my remaining balance. On June 4, People's Trust through *** informed me by email that they are "***" and that "***". I was also told by *** that they "***" The next day on Jun 5 I escalated my complaint by emailing People's Trust Company directly and requested that they return my money. The same Cancellation Notice was also sent out by Registerd Mail the following week to both *** and People's Trust Company separately requesting the return of my balance of *** and for the cheque to be sent to my billing address they have on file. After not getting a reply back to my complaint sent to their email on June 5 within 2-3 business days as mentioned in their automatic reply to my email complaint from People's Trust Company, I called their call centre on June 15 and spoke with their agent and he confirmed for me that they did received my Cancellation Notice by Registered Mail for the cancellation of my card with my request for the return of my balance. I was also told by him that they had not yet processed my refund and may take up to 45 days to do so. I then got a late reply back from People's Trust Company to my complaint that I had sent to them on June 5 that same day on June 15 after speaking on the phone with them. Their email reply to my complaint failed to address the issues in my complaint and continued to ignore my request for the immediate return of my money. Their reply to my complaint only repeated ***'s request for "valid government photo ID (front and back), plus a clear selfie of you holding the ID (in color)" again so they can turn it over to ***. I informed People's Trust Company in my reply back to them the same day on June 15 that I have lost trust in *** as the financial service managing my account and that I will absolutely not share any more of my information such as my identification to them as a condition for the return of my money after already serving notice to both of their companies earlier this month of my decision to cancel my card with my request for the immediate return of my money. On June 25 I received the final decision from People's Trust Company that they want me to send to them my "***" for my account and that if I am disatisfied with their response I can contact their Complaint's Officer. I have concerns over how they will actually use this information they requested should I provide it to them and will not provide them any more information after already giving notice cancelling my card and requesting for the immediate return of my money. The Cancellation Notice sent by Registered Mail includes all the information neccessary and they require to refund my money, including the same billing address they have on file to where they can mail the cheque to. Throughout this entire complaint process so far, nearly 2 months since I have been denied access to my account, neither company has properly acknowledged my complaint or provided me with any evidence that money is safe with them after denying access to my account since at least May 5, or explained to me why People's Trust Company through *** felt it was necessary to take the extraordinary step of suspending my account without notice, denying me the ability to check my balance, review my transactions, and access my own money through the app. I feel like I was unfairly *** by People's Trust Company and *** after the expiration of my card and was *** out of $*** I had remaining left on the card. I have suffered great stress through not knowing if my money is safe, or if my money will eventually be returned to me. As I have already been informed through People's Trust Company through *** on June 4 that a garnishment request will be necessary to get back my money, I will soon be filing a claim in court to do so unless acceptable arrangements are made by People's Trust Company for the immediate return of my money.