NetSpend review: Skyline debit card

Two days ago I got a message on my phone app, while trying to obtain my balance. I was unable to sign in and was asked to call [protected]. I called and the representatives were very unprofessional. I explained, and they said that there is a HOLD on my account, but they could not tell me what. They put me on hold three times than swiitched me over to their "Risk department", where I was told the same thing, almost as if it was off the same script. They said that in order to prevent identity theft, they needed me to scan my driver's licence on a link they would text me. I told them that I was not comfortable doing that, as I have nev er been asked to do it before. Their answer was more proof of unproffesionalism with words like "Huh, what do you mean"? I followed my gut and hung up. I looked at some reviews talking about scams with the company, and they tell you to not give your social security number. I did some more reading and saw that some companies have implemented this as an extra safeguard to verify your identity (scanning driver's license). I cooled off and called back an hour later (I have heart issues, and can't let my pulse too high), after scanning it through the lin they sent. The link read: Now, expect an email from Skylight netspend on what to do next. This morning I checked my app, and NOPE, still no access. I called back and -What do you know! I just happened to speak to the same two people I had spoken with before, Anna and Rose. At this point, I asked why I still had no access, and was told that they did receive the scan of DL, but were unable to verify my identity, and now need proof of address. Now, I was livid, and demanded to speak to a supervisor (which I had to define, becase anna clearly doesn't know what one is), and the response was "Well, I don't know if there is one availble right now. I was tenacious about it, and she put me on hold for about three minutes. Then ROSE -The New Supervisor (I guess) got on the line. She told me that if i refusedd to send prrof of address, that my account would be frozen and ALL my money inaccessible for #)-DAYS! My blood pressure is going up just typinng this and thining about it. So now all my bills will be late this month, and I have no access to cash! I even hung up once and called the skyligh netspend number on the back of my card, but got the same group of people. What is super shady is that they could find a supervisor, until (I thin) they made one up, I asked for their namdss and they said they can only give their first names. I asked for their address- nope! they said they cannot provide that either. I'm Stuck. WHAT DO I DO, anyone/