Newegg
Reviews and Complaints

I am posting this again (did already on one review site) just to vent my frustration:

I am somewhat conflicted with my review of newegg. Ever since i got into computers since this year January, i've gotten mostly every single component from newegg. My experience until my recent order of a couple of video cards have been terrific.

About a week or so ago, i order a couple of open box video cards which were priced terrifically. I also order an expensive motherboard to go along with them. Mind you this is for a person that paid me money to build him a computer. I wait, and the day arrives when they come in the mail. The UPS guy puts three boxes on my porch and i proceed to pick them up.

This is where the problem starts. I open the first box, and the motherboard (evga p67 ftw) is perfect... just like i expected from newegg. Second comes the video cards. I open the first box that's suppose to contain the video card and it's filled to the top with tons of packing paper. I just think it's good packaging until i get all the way to the bottom and find nothing!

I think to myself they must have had a shipping error and package both of my video card in one box... so i take a look at the last unopened box, and i still find nothing!

So i basically loose 500 dollars... which was paid to me by a friend for a computer. Luckly he is a friend and he didn't kill me.

I contacted Customer support and i tell them that i am missing TWO video cards and was sent two empty boxes... i don't think it's my ups guy since i order stuff from newegg alot and other websites and the guy is very trust worthy. She files and claim and i do get a refund, but only for one video card? I still am down 260+ dollars.

I have yet to get an email from her, but My UPS guy comes knocking on my door asking me if i have a damaged item i need to send back? I scratch my head thinking i never got anything from them except a box? And seeing that atleast they sent me big enough boxes to fit in products that needed to be shipped from my house to my customers... heck i used them. (i have tracking numbers from usps sending motherboards to three different people that i used the boxes for)

So now i don't know what to do... i received half of my money back, and have a guy looking for items that i never got. I feel frustrated. I loved newegg, i had some time today so i calculated how much money i spent this year on them (minus the video cards) 3698.06!

And i'm a college student! it might not seem alot but i feel like i've been a loyal customer ever since i peaked an interest in building computers. Now i will have to find somewhere else to shop :(. I live in IL so i have to pay taxes at microcenter or tiger direct :( "

Having just been informed that my "Rush Processing", "Guaranteed 3 Day Delivery" order will be showing up 7 days later I like to help others avoid the aggravation.
DO NOT waste your money on "Rush Processing", it is a useless option!
Even though you pay the $2.99 there is NO GUARANTEE that your order will ship that day. It is a total waste of money.
All the fee does is put an extra money in their pockets...Newegg is laughing all the way to the bank.
Don't bother calling customer service about it either, all they will do is apologize and leave you hanging.
I've been a customer for over 15 years and they could care less.

I ordered two watches valued at roughly $200 each for my sons' birthdays. The Newegg shipping stated that they were to be shipped via two day shipping. However, the two day shipping occurred after Newegg took more than 48 hours to process the order. As a result, the watches arrived six days after I placed the order--which was too late for my sons' birthdays. So, I purchased watches locally for my sons. The fine print on their shipping policy states that the shipment will occur up to 24-48 hours after the order is received. My shipment actually occurred more than 50 hours after they received my order. I never even opened the package when I received it, and when I went to return the watches, the returns had to be made through Blue Dial Watches, which apparently is the company that Newegg had the watches shipped from. Blue Dial has charged me a $25 processing fee ON EACH WATCH for the returns. So I have been ripped off by $50, even though they failed to honor their own shipping policy causing the watches to arive too late. Please, please don't purchase from this company. Horrible customer service. I have disputed the charges with my credit card company. Seriously read all of their shipping and return details. It is completely one-sided. There are plenty of other extremely honest and good companies online to order every single thing you could order from Newegg, and usually they will honor the Newegg price. Do not purchase from Newegg.

I have never worked with company so inept in my life. We ordered a TV that arrived damaged, they can't seem to keep track of phone calls we made to rectify the situation and now they are flat our screwing us and not refunding our money. Outrageous. We have more than given Newegg the opportunity to make it right and they do not take us seriously. Each time we call they just pass us from one worker to another and lie saying the problem has been fixed. They have lost far more than $1400, they have lost my future business and the business of my friends. Buyer beware.

I ordered a item off the newegg.com website. I recieved a defective item and completed a rma request for the item. Newegg decided they didnt want to deal with replaceing the defective item so they voided my rma with out waiting to get the returned item. Now I have to jump through hoops and deal with the company that they bought the item from. This is a sham of a company that doenst want to deal with customers at all. They just want your money and dont care if you are satisfied ot not.

I tried to buy a Xoom tablet from Newegg. I signed up for the preferred customer plan so that I could pay my account off in 12 months or less. First I was accepted, then I was declined, then I was accepted...bottom line, despite the fact that I have an excellent credit rating, Newegg wanted me to buy with a credit card, rather than buy on their credit. So forget about applying for a Newegg Customer Preferred Account. Even though they say you've been approved (for $4000 line of credit in my case), apparently it means absolutely nothing. Newegg may have good prices, but if you want to buy on their credit plan, forget it!

On 5/4/2011 Newegg.com charged $1215.47 on my checking account. I have never done business with them, I call my bank to dispute the charge, the bank said because of the large amount it could take 30-90 days for me to recieve my money back. This
unauthorized charge causes huge problems for me went I have bills to paid and now I have no money to pay them. Unemployed and on a fixed budget. Who gest screwed? the consumer!

I was the victim of identity fraud and I suspect Newegg is how they obtained my information. When I contacted Newegg and verified my account they confirmed that another name and shipping address other than the one associated to the account was who purchased a laptop. Not only did Newegg charge my account with them and ship the laptop but then "could not disclose" the name of the person they shipped it to to protect their privacy. I asked to speak to a supervisor but one was not available. Later the supervisor called me and said the same thing that they cannot share any information about the person who stole my identity. I am now working through the Whittier, CA police dept where Newegg is located. I will of course never be doing business with them again and shame on them for protecting their money in spite of doing the right thing for a longtime customer.

I've been trying to rma two defective video cards to newegg.com for a few weeks. First they wanted to charge me a $55 restocking fee for defective merchandise. Then, when I got that cleared up, they knocked a whopping $120 off my return because apparently they had put some sort of coupons or something for some lame game in the shipping box (Which I did not want nor did I have any intention of ordering, they just magically came with the order). I didn't send these back because I didn't even know that I had received them (I still don't even remember seeing them in the box in the first place), and so now i'm out $120 for coupons that I didn't use for two identical copies of some crap game that I didn't want in the first place. To top it off, I just checked their site for the same video cards I returned and they're basically the same price as when I bought them, only now they don't come with any sort of magic coupons, so they pretty much just ripped me off for $120. Nice, eh?

I've placed over $20, 000 (Yes, twenty-thousand) worth of orders with them over the years and have generally been very happy with the service, and i've always told my friends to shop there. Not anymore. Buyer beware!

Oh, and if someone from newegg wants to verify the veracity of my complaint, my order number is [protected].

This company is extremely dishonest and deceptive. I recently purchased a product that in the description was supposed to include a few items. When I received the product, it was missing something. When I contacted them, I pointed out the omission and instead of sending the missing item to me, they simply changed the description on the website. I have both versions with the exact same product number...one includes the item, the one after my call with them does not. They were incredulous that the item description was not changed, but I have all the proof. When confronted with proof, they denied everything once again. I have since put a block on our company from ordering anything further from them and will never do so again. This was by far the most unethical people I've ever done business with online. Avoid at all costs!

The so called secure site at Newegg.com is not so secure. I was hit with a fraudulent charge from this site on 7/12. When I called to inquire When I called to inquire about it, "their computer was not working well". They could not find what I had allegedly purchased. They were able to find my name and personal information but were not able to locate the purchases. In short they told me they could not help me to go to the police and file a police report, and to go to my bank and file a fraudulent charge claim.
End result, newegg’s is not too secure so its BUYER BE WARE.

I have never and will never order from this site. I had someone use my Visa/Debit card to make a purchase with them. Very long story short is: I find the fraudulant charge and gather my own info to determine where the item was being shipped to. I notify the not so friendly or helpful customer service to advise them to stop the shipment because the purchase was a theft. They do this which only helps them out (I know, very nice of me to alert them). But when I try to get the info as to what was the purchase for totaling over $170.00, they tell me they can't give me any information because I don't have the thief's e-mail and password. So I ask them, "so it's ok that someone uses MY credit card, with My name, and MY phone number to make a purchase, and they can call you to get info about this transaction but I can't?" I was told yes, because it's their Newegg account...go figure.

Anyway, I have the police detective call them because two people in customer service tell me that the detective can get the info...but when the detective calls, they tell them they can't give it out and they will have the fraud dept. call them. Well so far no call from fraud (not surprising).

So...here is what I have learned. If anyone makes a purchase with Newegg using stolen identity/credit card...let the thief have the item, file the fraud form with your bank and let Newegg eat the cost of the loss...Sorry I ever stopped the shipment for them. I will never order from them, and have already told the large office I work for to never purchase from them. Their customer service stinks!

I'll start by saying that I have been a loyal customer since '09. More than 30 orders with no hassle at all. Newegg seemed to be one of those top-notch stores, however the nightmare just started with my last order (and I say last because no matter if the issue gets resolved or not, I'll never buy from them again).

I recently order 5 units of the new Nokia N8. I paid around $2145 for them. I gotta add this was the first time I ordered multiple items in one order from Newegg and I really regret it. It took around 2 business days to verify the order or whatever they call "processing time" and then I received a shipping notification with a single tracking number on it. I checked it, everything seemed to be okay at the moment. 4 business days later I received the package, I opened the box and voilà, there were only 3 units.

At first, my thoughts were "They ran out of stock and because of that they only shipped 3 units, I'll check my e-mail for a notification". When I checked my email I didn't have any notification there so I kindly report the issue as soon as we received the package. 24 hours later I received a reply, we exchanged some emails and I finally received this notification:

" I apologize for any inconvenience. I have sent a request to our relative department to ship the missing two items as soon as possible for you. Once the replacement order is issued and shipped, you will be emailed with the confirmation email and the tracking#. Thanks for your understanding and patience."

I waited 5 business days and nothing seemed to happen. I write them back once again and then, I received another email which was the one that make me feel scammed.

"We apologize for any inconvenience this may have caused you. Unfortunately, we have checked the issue and the weight of the package is 7lbs for 5 items. All five different serial numbers only scanned for this order and the weights matched the order too. Unfortunately, the replacement will not be honored."

You know I don't care if the weight says 7lbs, or/and 5 units were scanned for my order. I only received three units in a one shipping box, that's it. I don't know even if those 2 missing items were stolen by UPS driver, I don't know, you know?, and whatever happened it's not my fault. I mean, Newegg works directly with UPS and if the customer receives an incomplete shipment they are supposed to find a solution. You cannot tell me "Unfortunately, weight says this, units were scanned, so sorry, you just lost $858". What am I supposed to do now?

Well, after reading that stupid email, I wrote them back because I was really mad about how things are handled by this shady company. I received a reply from them saying that they will double check my issue and They'll let me know. It has been 2 days from that and I haven't received any communication from them.

It's easy for me, 'cause if they honor anything I'll go to my bank and I will ask for a chargeback for the whole amount and I will send back the 3 units I received. This is not the way how things are supposed to be done. They have my money so they don't help, they prefer to think "the customer is lying" or "it's not our fault we shipped the units, you didn't received it, go solve it somewhere else". How can I be lying if I have been a loyal customer for about 2 years! How all of the sudden can I make all this up? Who in their right minds will spend more than $2000 expecting to fool customer service and get free stuff?

I'm really disappointed and frustrated, and I know I'll get my money back, that's for sure but I gotta warn everybody that is out there, probably thinking about placing an order with them. DO NOT DO IT. Go to Amazon or other website. Do not trust Newegg, they scam people, they do not help customers, they make you lose money and they only care about taking your money away from you after that, whatever happens to you, it's at your risk. Really? I don't think so, I will get my money back and of course, it will be the last time I'll buy from them.

Please, trust me...

DO NOT BUY AT NEWEGG.COM. THEY ARE THEY WORST STORE/COMPANY I HAVE EVER HAD TO DEAL WITH.

Carlos.

I ordered a motherboard, and could not get it to work. So I sent it back for a full refund, upon receiving the motherboard NewEgg said there appeared to be end user damage to the CPU socket pins and are refusing to refund my money. There was no damage done by me to the CPU socket pins, the CPU dropped into the socket with ease, I did not apply any force at all. Whatever damage that was done to the CPU socket pins was either done during shipping, or done by one of their people and they're just trying to cover their ###. And not only are they refusing a refund, they're also sending the motherboard back to me. DO NOT do business with this company.

I am tired of the HIGH shipping charges to those of us with APO/FPO AP/AE address. When will Newegg learn that this is a United States mailing address and the United States Postal Service does not charge more to mail items to these addresses. Wal-Mart has finally learned and we finally do not get ripped off by them. Amazon has also learned and we are no longer getting ripped off. I was looking to buy a item that Amazon has for $59.55 and free shipping. Same item Newegg list for $69.99 plus $10.38 shipping. Easy choice no more Newegg for me I'm tired after almost 10 years on and off paying outrageous shipping charges.

I ordered a product that Newegg had advertised. They didn't really have what they were advertising. Newegg sent me an email saying they were sending me something I didn't order instead. I contacted them and told them not to send it, but they decided to send it anyways and charge me for it. After a ridiculous amount of hassles and rudeness from Newegg, one of their reps (Maverick Iniguez) said that they would issue a refund. All I have gotten from Newegg is hassles, rudeness, and lies - no refund.

I ordered an expensive software from newegg in the 1st week of december and after 11 days had not received it nor do they have any shipping information about my item. On the 11th day I sent an email to customer shipping to file a lost shipment and they told me to wait for a few more days. Keep in mind that when I ordered, they clearly said that I should receive it in 4-7 days. So I waited and emailed them again, and this time someone told me to wait till the end of the day and then file a claim (which I already did). The customer service contact process is really painful as well where I have to manually type in all the required info, e.g. my name, email, address etc. which they should be able to pull up from my account and order# (compared to amazon.com, where you just click on your order and you have a bunch of actions you can take on it, e.g. RMA, return, damage etc.). They told me to wait again. I needed to have this by a certain date for a holiday gift and asked them to refund my money so I can buy it locally, but they refused to do it. I asked them to at least give me some information of when I can receive it and they say that their shipment method using DHL global doesn't always have shipment info, so they cannot provide me with any, just told me to wait. It's been 3 weeks and I haven't received a refund or my item.

I've ordered thousands of dollars of items from newegg since they first opened in 2001 and i'm appalled by their service. I don't know if they will return my money, I am still contacting them. I may have to file a credit card dispute. But needless to say, this has been a hassle and waste of many hours dealing with newegg and their horrible service. I would NOT RECOMMEND newegg to anyone anymore.

Last winter I ordered an Iomega external hard drive from newegg.com. It never arrived at my house, which is in a fairly rural area. However, we have pretty good service from all the normal delivery carriers. I contacted newegg.com, but only by email as they have no phone lines, meaning no one to speak to. This hard drive cost me about $80.00, which I desperately needed as my old laptop was dying and I needed to save a bunch of files fast. They claimed that it was delivered to my house, which it never was. Somehow I got wrangled into ordering another one, while I was told that they would initiate a search or some sort of nonsense for the one that I never received. My credit card was billed twice, and I only have one hard drive. I will never order from them again.

Newegg advertised a Black Friday sales of the lenovo G555(087325U) NoteBook for $299 starting on 12 AM pacific time on Friday morning. Since I am in East Coast, I have to wait all night til 3 AM for this sale. Right at 12am PT I put in the order for this notebook. The item was in my cart. I proceed to checkout thinking it would worth my staying up all night. In the middle of checkout, suddenly the screen become blank with the word 'The Server Is Busy'. When I recovered from and tried to repeat the checkout( the item still in the CART), in the middle of checkout, my item was suddenly disappeared from my cart(0 item). I tried to re-order the item but it was SOLD OUT and put me in auto reply.
I am a long time newegg fan and I expect Newegg to honor the fact that when I order the item in my cart, it should be equivalent to I putting the item in a 'real' cart and should not be taken out without my consent. It is not my fault not to finish the checkout. It is Newegg's sever getting too BUSY that I cannot completed my checkkout.
To add salt to the injury, on satuaday Newegg sent me an auto reply email telling me the notebook is available for me to buy but at full price $499.
I am really disappointed at Newegg, a company who claim to have the best customer satisfaction, to just yanked out an item form my shopping cart during checkout procedure and not to honor the sales . This will leave a lot of bad taste in my mouth for a long time with Newegg.

About a month ago, I had two RMAs that needed to be returned to NewEgg, one for a replacement, and one for a refund. I sent both RMAs in one package through USPS because I had thought it was the most convenient option. I followed the instruction on the site, and labeled each item clearly with both RMAs listed on the label. After a few days, I noticed that one RMA had been received and then replaced, while the other had not! This started a nightmare of contacting NewEgg every few days to see where my missing RMA had gone too. Basically I was told while one was received, the other did not arrive, which is impossible since they both were in the same package. After a month of waiting and calling, I get a return call saying that the RMA department never received the item and I needed to take it up with USPS, basically leaving me to prove that they had tampered with the package, when I am almost positive that the RMA department lost my return since it was small in comparison to the other. They know that the package was not insured since it was just a return, which means I have no chance of getting reimbursement from them and leaving me out in the cold! I am so mad that what should have been a simple return has turned into a major problem as I need the money from that return very badly. As much as I have shopped at NewEgg in the past, it seems I'll have to take my business elsewhere in the future. Utterly disappointing.