Newegg
Reviews and Complaints

I will never buy at newegg and will tell everyone not to either! They are so unethical in the return process. Can you believe that they change your items to refurbished ones in the return process? Unbelievable!
I bought two iphones on newegg for my parents but later they changed their minds so I need to return the phones. When I got the phones, I contacted the customer service and return the phones at the same day I got it. However, they returned back the phones and said the items are wrong. When I get the phones again, I found that they have changed them to refurbished iphones. How could they do that?!
I contacted the customer service, no response, then I contacted with their manager, who promised me to investigate and contact within two days. However, I never received her email and never got respond with my email! Worst customer service ever!

Newegg.com defrauded me on this RMA return for a ASRock 990FX Extreme9 AM3+ motherboard.
it was defective item it caught on fire 3 times near the frontal connection port.
and nothing was connected to it.
it got fire on 3 boots all in a row...
I told them about in the rma request online and also on the phone when I called them for the shipping label to be emailed to me.
and they got the rma back but sent me a email saying i had missing parts and need to contact them or call them by phone.
so I called them on the phone and they told me the part thats missing is the the motherboard.
and I told them I put the motherboard in the box my self and taped it up 3 times in rows.
and my mother was going shopping and mailed it out for me.
so the motherboard either came missing at their warehouse or by the mailing center.
their trying to defraud me so they don't have to refund me my money back.
so I will contact the FBI fraud office and the BBB and consumer reports and attorney general and whoever else to report this in and press charges against them for it.
and take them to court and sue them for more then what the motherboard is worth !
any one else who's been defrauded by newegg.com can post here and contact me and if you want to join me in taking them to court your welcome to.
sorry for the mistakes I may of made during my video recording.
but I am very up set what they did to me and I be suing them for the stress and crap I been through with them and what they put me through.

Newegg is running a scam with the rebates. They had a $40 rebate on HiSense Tablet, submitted the rebate after 2 months they send a letter back saying that UPC was invalid. How can the UPC be invalid. There is only one UPC label on the box and they asked for original when rebate is submitted. Now they want me to resubmit the UPC. Newegg were good with the rebates never had a problem till recently.
Stay away from NewEgg and their rebates

I will not do business with this company again! I ordered a large TV from this company along with a wall mount bracket for the TV and a warranty on the TV. It took them 2-3 weeks to send me the TV. When it arrived it was broken. It took them 3-4 weeks to accept the TV back. They had previously agreed to replace it, but after the long processing time there were none of that product left. Despite this, they refused to accept the TV bracket back. It is preposterous to expect me to keep a product (a large TV wall mount bracket) that was purchased along with a much more expensive product of yours (a large TV) and solely for use with that more expensive product based on the fact that your company took 2-3 weeks to ship me defective equipment that I then had to wait 3-4 weeks for your company to process the exchange, especially given the fact that I requested an exchange, not a refund, with the original RMA and which was approved at that time. If Newegg didn't have the product at that time they should have approved a refund, not an exchange, and I could have returned this other product at that time. If they had another TV and sold it after approving the exchange I do not believe my good faith reliance on your company's promises should be held against me. I pointed out that although it may be an exception to NewEgg's policy to accept this return, I think this is the appropriate time to make an exception. They refused. They are considering whether or not they will refund the price of the warranty...I will let you know how that turns out.

Newegg has blocked my account of many faithful years for reasons they can not/will not share with me. Newegg Customer Service could not even tell me definitively if they could unblock it for 2 days. The final answer was that the company that blocked it (Newegg) cannot unblock it and that I should create a new account if I want to purchase items.

As a Vice-President of Customer Service for a technology company, I have to say that this is unprofessional, extremely suspicious, and just plain nonsensical. I would seriously reconsider any staff member who took this position with one of our customers.

Making matters worse, the many web posts I have read suggest that this not at all unusual, and that I will most likely be unsuccessful in creating a new account due to duplication of items such as my e-mail address (perhaps I am expected to change that too).

Newegg has ostensibly forced me to find a new supplier.

I bought two signs from www.neweggflash.com and the total price was about $30, but the seller offered discount. After that I paid and got confirmation info. But I didn’t get any info about delivery. After several days I contacted the seller, and he told me that the order was sent and I needed to be patient. I still haven’t received my signs and the seller suddenly stopped to communicate with me. Maybe someone has any idea how to track this seller and return money back, please contact me then or leave a comment. Thanks.

Newegg said the game was free with my video card order. The video card was defective and I had to send it back. They charged me $15 on my credit card to ship it back then newegg only refunded me $90 on my credit card off the $179.99 because they said I got a "free" game from them. I never even got the game that I didn't want in the first place just a paper promising a game. That sent me to another site to claim my "free" game"then said it wasn't ready for release yet. How can they charge you for something free that wasn't available and hadn't been released yet (After they accepted back the video card). The gift was a piece of paper for a game that wasn't available at the time they accepted the video card back. I got nowhere with newegg customer service on the phone (1 hour wait time). The guy on the other end was unsympathetic and told me I am out $90 for a piece of paper for the game"watch dog". This game sells for $59.99 almost everywhere and they took $89.99 off my refund that should have been $179.99. What a scam. They wanted my dob too! I got a promise to get a game by email through another 3rd party company. What a joke. They made this all confusing and set a trap to steal from people. Buyer beware. Impossible to email them on their website. It isn't even listed there.

A week or so ago I made my own negative comment on another person's Newegg complaint - now that my issue has been resolved by Newegg to my satisfaction I wish to be fair to Newegg and add the whole story.
This is my original complaint to Newegg - I sent it twice on their webpage customer service area:
“I am extremely disappointed by your
level of customer service with my first purchase here - I paid $4.99
shipping for my refurbished laptop to arrive. Since it had problems I
was forced to return it but at the cost of $17.61 for the
RMA. So I have paid a total of $22.60 in order to troubleshoot a laptop
for your company. I am now scheduled to receive a refund for the cost
of the laptop of $900+ because Newegg either could not repair it or
replace it. This entire adventure has cost me
almost 3 weeks of time and I am out an additional $22.60. I request a
full refund for my shipping as well - this is not an acceptable level of
customer service for a purchase with your company. If this request is
not met I will be writing further reviews to
appropriate channels. I would appreciate your help and consideration
concerning this issue.Thank you.
Here is their response:
I apologize for the
trouble this matter has caused you. We always provide a pre-paid
shipping label to return defective items and a full refund is given for
all items returned due to damage, defect or not working. Our website
does not allow to create pre-paid labels, customers need to call us so we can
provide them. I have already requested the refund for the shipping
label to be issued. I also requested the $4.99 to be refunded since it
was a return for a defective item. Please allow 3-5 business days to process. Should you ever need assistance placing
an order or returning an item in the future, please feel free to contact
one of our customer service agents at [protected] and they will be
happy to assist you.
Customer feedback is very important to Newegg as it
can pinpoint areas within our services where improvement is needed.
Your feedback has been forwarded to Customer Service and upper
management for review. Please be assured this matter
will receive the attention it deserves. As our valued customer, our
main goal is to have your complete and total satisfaction.

We thank you for taking the time to contact us so that we were able to address your concerns.

Thank you and have an EGGcellent day!

My purchase amount and all shipping costs have been fully refunded as of yesterday.

I had elected for 2-day shipping for a computer and peripherals which I needed ASAP for a new employee. My past experiences with NewEgg were usually good and in this case the computer was delivered promptly, but the necessary peripherals were shipped incorrectly (late shipment, from the opposite coast, with ground instead of air delivery) with expected 10 day (!) instead of 10 day delivery.

NewEgg did not respond to multiple customer service e-mails (even though an auto-responder indicated that a response should be expected within 24 hours) until 11 days later when they simply said the package arrived and offered no recompense.

The impact in terms of time wasted and employee morale (the new coworker has since quit; the delays couldn't have helped!) was pretty devastating.

Don't buy from NewEgg.

Bought a new asus sabertooth z87 motherboard from newegg. When this item arrived I found that the item had been opened and accessories opened as well. I called newegg to report this and was asked it I wanted to rma right then. I said let me see if it works but if it doesn't I do not want any problem returning this since it is opened and possible used. I was under time constraint and if it worked I would have been happy to keep it. Well, it didn't boot up and tried to use asus support to figure out what was wrong with it. Asus asked that the ram be exchanged since it wouldn't even go past ram check. Exchanged new ram with new ram and again it would not go past ram check and power up. Decided it wasn't worth exporing a dead board any further and called newegg for return. They said that since I had had it just past 30 days like exchange was only way. Not happy but agreed to this and explained many times that this board was received opened and in disarray. I even reminded them that I called when I received it and asked it be documented to this fact. I was disconnected from chat twice, gi ven a phone number that was already closed to go to for RMA, and generally not a enjoyable or satisfying ordeal.. I decided that I would just RMA the board and wait for another. I took the board apart and noticed that some of the upper Cpu pins looked slightly bent. Now I tried to put the cpu cover back on and it wouldn't fit so just left it off tryig to protect the cpu slot I have built many computers so I am not new to this . AS i chatted back that I noticed that the CPU pins looked bent that's when it got ugly. I was refused RMA at that point. It was deemed I damaged to board. I explained this was supposed to have been a new board and it wasn't. the package was obviously opened and gone thru. I explained that it could have come bent from the get go but they assume it was me. Well I assume it was a used board and that it never worked never booted and was bent when it came. I never even got the cpu to boot check past ram. So Newegg support is saying I damaged the board. I am saying you frauded me by sending me damaged used opened board. from the start and are not willing to back up their mistake. My mistake is being honest and trying to work with them.

I purchased two tubes of Arctic MX4 thermal paste from NewEgg while they were running a rebate for the full price. I carefully filled out the rebate form and photo copied everything I mailed in. Three months later I received a denial stating something was missing and I would have to resubmit. I called the 800 number listed a couple of times and got a recording asking you to leave your contact information. I did that and received no response. At that point I messaged NewEgg CS and received a reply to please forward the required documents to them and they would pass them on. That weekend I did as requested but received no reply. Three months later I still had not received a rebate or denial, and after e-mailing NewEgg CS two more times I have received NO replies from them.
I might add I have always been happy with NewEgg and their service up to this point, and have spent a fair amount of money on their product, but will be seeking other suppliers for my future purchases due to this poor service incident.

I ordered a Dell Ultra Sharp Monitor, U3014 from Newegg.com, and I picked up the next day at its Will Call center. As I was ready to open the box after I went home, I found out that factory seal was already broken, so I call the customer service to complaint about it. After having a kinda long conversation with one of the representatives, they agreed to replace this unit for me via UPS next day shipping. A few days later, I received the replacement unit. However, this time I didn't open it because I had been thinking whether or not to keep this monitor as it's very expensive(I paid 1300+). Two days later, I called the customer service again, and this time I just simply requested a refund for the replacement unit. After they issued RMA and I dropped off this one at its Whittier location, I received an email indicating that the item I returned was not the one they sent out, in other words, the serial number of the monitor I returned for a refund didn't match the one they sent out.
I was in shock because I never bought other U3014 from other retailers or anywhere else. However, they kept saying I switched it and the item didn't belong to them and they refused to give me my money back. I've filed another complaint via BBB against Newegg.

I will not accept this kind of treatment from a company that used to be I'm proud of purchasing from. I'm done with them.
I will do whatever I can to get my money back, and I will take legal action against it because I didn't switch anything, and I just want to return whatever I received.

I recently bought some computer parts from Newegg. One of which was an asus motherboard, I have experience with installing and building computers and when I tried to get this motherboard to work, nothing would make it happy. After about 20 hours of troublshooting time invested into the mobo, I requested an RMA For it and sent it back to Newegg. I Just received an email stating that the board was damaged, and They were refusing refund. Now they are mailing the board back to me and I am extremely irritated. Do not buy from this company.

On the newegg.com page you purchase your item from on the Details tab scroll way down it says "Standard Return Policy" or another type of return policy there are 20 different types of return policies. Click the type of return policy for your specific item they don't tell you anywhere that you pay the shipping back to them even for items they sent you that are defective or broken. They tell you all these other things that make it sound like a good deal like "Return for refund within: 30 days" etc. but they don't tell you that you're going to get stuck paying shipping back to them even if they sent you a bad item.

I don't like this newegg policy they are deceptive about it and have it buried on their web site the information is very hard to find you have to look around a lot, on their FAQ Search Results put in "shipping " and scroll more than half down, it says "Does Newegg pay the return shipping cost for defective merchandise?No, Newegg does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to Newegg, we will replace the item and ship the replacement to you at no charge. Newegg will employ every resource it has to ensure that your item is replaced promptly, without hassle."

This is a bad deal for items like computer parts & electronics since if you buy a lot of this kind of thing there are several times you could get a defective product. Best to shop around and use places like Amazon, B&H photo, etc. they cover the shipping back for bad products.

I bought a surround sound system from newegg the system did not work the sound would switch from the front speaker to the back speaker? I callled got an RMA sent the product back they said its not the unit we sold you thats weird because that us what came in the box? It is the unit they sold me there seems to be more the one serial on the unit one on the back from the manufacture and another on the bottom. The bottom serial matches the serial on the box oddly enough new egg is saying its an entirely different serial number then the two Ive. What do they just randomly throw serial numbers on these things I would think the manufactures serial would be what you'd use the serial number they reference does not match that at all? Regardless of all this it is the surround sound system they sold me. Its next to impossible to get anyone to pay attention I've sent pictures and just get the same canned response this is a Newegg error I would prefer to have this resolved through Newegg but given the responses to the problem I believe its highly doubtful anyone from Newegg will truly take the time to check into these irregularities and resolve my problem BUYER BEWARE do not trust NEWEGG..

I bought a 2008 “refurbished” Macbook from Newegg.com. It arrived with a dead battery. I complained and they replaced it with another computer with a dead battery. They will not replace the battery and continue to advertiser and sell this product to who ever will buy it. On their website there are numerous complaints of this issue, but they choose not to resolve it and instead only offer a RMA or replacement which arrives defective.

I used to be a good Newegg customer but stopped doing business with them about a year ago due to my experiences with their customer service. I saw a Laptop that was on sale for Cyber Monday and thought I would give them a chance again. What a mistake. I ordered a laptop and laptop bag and put it on my "Preferred" Newegg credit card so I could get 12 months same as cash. It went through just fine and said I would receive it within 3 days. I checked lat the next day and saw that my order was denied. I called and tried to get hold of customer service. I was hung up on two times with a very nice message telling me to call back later. I then went online to their customer service chat line. After waiting about 15 minutes I get a customer service rep who tells me the problem is that my billing and shipping addresses are different. I just moved, so I thought no big deal. After giving her the correct billing address she comes back and tells me there is still a problem. I asked "What is the problem?" She said she didn't know and I would have to contact the "Preferred" credit card vendor. I called them and they said there was no problem but asked me a bunch of verification questions. They then told me that they would authorize the credit to Newegg but I would have to contact them back to resubmit the order. After going on the Chat line and waiting another half hour they tell me they can resubmit the order but it would take 3-5 business days to process the order. I said "What?" Why so long" They couldn't tell me.
I cancelled the order and will purchase elsewhere. Newegg.com could care less about your business. They apparently have all the business they need in the world and don't need mine or yours. I will never shop with them again. If you think ordering from them is bad, just wait until you have a problem - then the fun will really begin. Consumers beware!

I ordered the 2013 Norton Internet Security from NewEgg. When it arrived the box said it was the 2012 version - NOT 2013. This was useless to me as I already own the 2012 version and it's about to expire. I noticed that NewEgg stuck a fake label on the bottom of the box claiming it was a 2013 version. But the box clearly stated on the front that it was 2012. Perhaps NewEgg thought it could dupe customers into thinking they were buying the 2013 version when, in fact, they were selling them the 2012 version - which is just wrong.
Contacting NewEgg's customer service to return this outdated software was next to impossible: The live "chat" was never available (always said it was "full" no matter when I tried to use it), sending emails got no response, and waiting by phone took close to 45 minutes before a rep finally answered. When I finally reached a rep by phone, she issued me the RMA to return the item, but getting the shipping label (so that I could send back the item for free) was another issue: It's taken mutliple emails and phone calls for me to get a response: At first I was told it had been sent, but it wasn't. Then later, I was told it would take a couple of days to generate the postage label. I'm still waiting for it now.

Clearly, NewEgg is not the company it once was. I used to buy a lot of items from them a few years ago, but now it appears to be a totally different company - one that sends fraudulent items and makes it as difficult as possible for customers to return anything - even when it's NewEgg's error.

Buyer beware. I won't ever buy anything from NewEgg again.

They are a scam. I had my credit card charged for an order I never placed. They were rude and said I made the order. That was a lie. I asked them where it was shipped and they couldn't tell me. They were so rude to both my boyfriend and i. I can see that i'm not the only one that this happened to.

Big scam site, don't give them you're credit card information.