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Ultimate Rental Getaways
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Ultimate Rental Getaways Complaints 4

ComplaintsBoard
R
8:09 pm EDT

Ultimate Rental Getaways Vacation package

I have called atleast 10 times over the last 3 days. Emailed twice and absolutely no response. Left messages atleast 5 times. I feel like this company doesnt even exist. Have not used my package yet. I purchased this vacation package over the phone, called my bank and they said the company is "legit" but you cant get a hold of them to book, ask questions or anything. Totally unacceptable for customer service. I really would just like my money back. The state of Florida needs to check this company out.

Desired outcome: Response, money back

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1:40 pm EST
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I purchased a 36 month usable vacation package 2018. The beginning of the Covid crisis; May/June 2020 I called/emailed several times for info on my package - of what to expect moving forward, no responses. Dec 12 - Dec 18th I simply began calling & emailing company the exact dates requesting to travel.. As of Dec 21, 10 days later no response Receipt...

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2:00 pm EDT

Ultimate Rental Getaways vacation purchase

I purchased a cruise, rental car and hotel Stay in 9/2016 with three years to use.
I have contacted multiple times to book this vacation. Speaking with a lady name Vanessa she told me I owed $300.00 more which I have paperwork and a call recording saying I owe $200. Finally a manager called because I placed a negative review on sitejabber. Told me he would honor the $200 if I removed the review. I removed it! But never ended up booking because he never called me back after me giving him the dates. So now ALMOST 3 years later the package is expiring and I have not used this.
A guy named Alex (he says he is a different one) called me today and said I owed $300 because I added the review again (because they NEVER actually booked the vacation) he was very nasty and rude. Said I had to book a room for at least one to 2 nights to use the cruise. I was never told that in my original purchase or back in 6/2018 when I went to book.
This is a very UNTRUSTWORTHY company and I am out the $298.00 that I spent.
I have the photos of the invoice for proof and I have submitted something with the BBB. Alex informed me they won't do anything they are not a govt site so he doesn't know why people threaten with them because they won't do anything anyway. May be true. I may be out of the vacation and the $298 but I will make sure to put a REVIEW EVERYWHERE! These people pray on people and steal their money not a good company at all.
Will be speaking with an attorney about restitution as well because I have ALL the emails and the 2 invoices and bank statement that shows I paid $298.00

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Is Ultimate Rental Getaways Legit?

Ultimate Rental Getaways earns a trustworthiness rating of 73%

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Our conclusion: ComplaintsBoard's review suggests Ultimate Rental Getaways is generally legitimate and safe for transactions. However, with a resolved complaints rating of 0% we recommend that you stay careful. Before interacting with Ultimate Rental Getaways, take the time to review customer feedback and the approach to resolving complaints.

Ultimate-getaways.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

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  • We detected that ultimate-getaways.com is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
ComplaintsBoard
A
3:46 am EDT

Ultimate Rental Getaways stay away. don't trust this shady company.

I am very disappointed I have ever dealt with these people. Not happy at all.
So I think they deserved my bad review.
I paid too much for a room in a hotel. Unfortunately, I found it out only after I booked it and checked its rates on another website. I decided to cancel it, but they refused stating that their policies don't allow customers to do things like this.
Excuse me, but it sounds like BS. Everyone can get their money back, even toddlers know it.
It's been a month, my vacation is very questionable now because I hadn't a lot of money and spent it on this booking and I can't get it back. o typical for losers like me...

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D
Drew McCarthy
US
Nov 16, 2017 12:57 pm EST

My name is Andrew McCarthy. I am the HR manager at Ultimate Rental Getaways LLC. I just checked our archives to find your purchase and was unsuccessful. I also noticed our company logo but we are not in Boca Raton, FL and that number listed is not our client care phone number. We are located in Wilton Manors, FL which is not even the same county and our client care number is [protected]. There are companies in Florida with similar names as ours and i have a feeling you have possibly made a travel contract with another company. I wish you the best with whoever that may be.

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Overview of Ultimate Rental Getaways complaint handling

Ultimate Rental Getaways reviews first appeared on Complaints Board on Nov 3, 2017. The latest review Vacation package was posted on Apr 14, 2021. Ultimate Rental Getaways has an average consumer rating of 1 stars from 4 reviews. Ultimate Rental Getaways has resolved 0 complaints.
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  1. Ultimate Rental Getaways Contacts

  2. Ultimate Rental Getaways phone numbers
    +1 (866) 882-2395
    +1 (866) 882-2395
    Click up if you have successfully reached Ultimate Rental Getaways by calling +1 (866) 882-2395 phone number 0 0 users reported that they have successfully reached Ultimate Rental Getaways by calling +1 (866) 882-2395 phone number Click down if you have unsuccessfully reached Ultimate Rental Getaways by calling +1 (866) 882-2395 phone number 0 0 users reported that they have UNsuccessfully reached Ultimate Rental Getaways by calling +1 (866) 882-2395 phone number
  3. Ultimate Rental Getaways emails
  4. Ultimate Rental Getaways address
    Boca Raton, Florida, United States
  5. Ultimate Rental Getaways social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Ultimate Rental Getaways Category
Ultimate Rental Getaways is ranked 52 among 61 companies in the Travel Agencies and Tour Operators category

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