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I purchased a Mahogany double door entranceway from Nicksbuilding.com for $8000.00. Two years later the door is falling apart at the seams. I have never seen an exterior door perform so poorly in my life. I understand that wood doors will show wear and tear and that you run the risk of expansion and contraction with a natural wood product but a sheet of CDX plywood lying in my backyard for 2 years is holding up better than Nicks doors.
I called their customer service department and was informed that the door is out of warranty and there is nothing that they can do to help me. Their warranty last only a single year on the doors but they never provided any warranty paperwork. My first mistake was assuming that there was a standard door warranty with their products. My second mistake was purchasing from a company that does not have any customer feedback on their website.
I was told that the door failed because I have Pella storm doors in front of them. When I informed the customer service department that the storm doors were just installed a few months ago, they changed their tune and said it must be due to a crack in the finish which resulted in moisture penetrating the door and I should have resealed the doors. First of all, any new door finish should not fail within the first 2 years. Secondly, I would have no problem repairing a substandard finish but I’m not going to do it in the middle of a Chicago winter when the temperatures are below freezing.
Every single seam in both doors is failing. The engineering of these doors is very poor. I advise anyone considering Nicksbuilding.com for doors to spend the few extra dollars and get your doors from a reliable source or in two years you may also have $80000 worth of firewood.
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Three months ago I bought a double door from this company and I explained the new door will replace a old door the sales man John asked for the dimensions of the existent door which I provided after remove the molding I major the existent door “Single door with two sides lights”. He told me that the door is a standard door but since I am replace a single door by a double door, the new door must be customized on width. I agree to pay the extra to customize it. Also before I do the deal I asked about the complained find on this site, he explained that was a old complained and since then they modified the process of construction and the new doors have no complains and they are 100% warranty. When I got the door, the installer check the dimensions of the pre hung door was short no width 1” and 3/8 and no high 7/8 inch. When I call complaining he told me that I must speak with Jacky and also told me to send an email with the difference in dimensions which I email photos with the tape major and the differences to john4doors@yahoo.com also I email to jake4doors@yhaoo.com . when I call Jacky he told me that the dimensions was wrong and they all the times give a gap of 1/2 inch to install the door I complain that the dimensions ware correct and the gap was more than ½ inch. But the nightmare does not end here two months later when the summer storms with heavy rain hit the door, I could not believe what I was seeing, water was dripping inside through the panels immediate I call and again John told me to take photos and email them which I did also Jacky call me asking for photos from the front of the house which I email to him, then in telephone call he told me the door was not finish correctly, the door was not protected against storms since I do not have a covered porches and many other excuses. No warranty was provided. I was naïf to believing on sales person. Now I have to spend thousands of dollars to cover my house porches. Whoever reading and plan to buy from them be advised they are a company with no standard or any regards to the costumers, and anything they sale is garbage.
Buyer be warned before purchasing from Nicks Building (NB) It was a huge and costly mistake ordering our new door from NB. We are still dealing with the problem 1.5 years later! We ordered a custom door in November 2010. Our contract stated that Custom doors take 12 to 14 weeks . Our order took 25 weeks. We thought the massive delay was the biggest problem we d have until the door arrived. The contract stated lift gate service was available for $75. When it came time for shipment, NB denied us this option due to the door being 8ft tall, this was never called out during ordering. We had to hire a forklift truck ourselves. Once we opened the crate we discovered a whole new set of problems. After waiting 6 months for a specific glass for the door we find that Nicks Building put the wrong glass in the door! In addition, the door was of substandard quality with rough areas where it had not been properly sanded prior to staining and finishing. Also, there were small holes or gaps. Overall it was a poor quality prep and finish job. The weather stripping was not shipped. The red oak trim at the bottom of the door sill plate was split. The door did not open/close smoothly. It was sticking where the door and jam meet. We contacted NicksBuilding immediately to remedy the situation. We had a whole crew on-site that day to install the door to prevent it from holding up the entire project any longer. It was immediately apparent that NicksBuilding was not going to be responsive. This left us in a very difficult predicament. We had no real option but to go ahead with the install of the door and have NB replace the glass, sticking, send the weather strip and pay for all the door repairs after the door was in place. NB was unresponsive for approximately 2 weeks until we filed a claim through Visa to seek a refund. Once they knew Visa was involved they contacted us and said they would take care of the problems. They said the glass would come from overseas and take another 12-14 weeks and they would take care of all the other items that needed attention once the glass arrived. We accepted their offer to remedy the situation in good faith and understood it would take a while to get resolved but would turn out well in the end if we were patient. After 2.5 months, NB contacted us to say the glass had arrived. They wanted us to get a quote from our contractors to do the install/repairs. We provided the details to NB. At the same time, we received an email from NB informing us they were getting ready to crate and ship the glass to us and would get a tracking # and expected arrival date. Shortly after, they came back indicating they wanted to send out their own contractor to put a quote together since they were not happy with the quote we provided. It took NB an additional 2.5 months to send out a contractor to put an estimate together. It took yet another 2.5 months for NB to say their contractor dropped the ball. They only got back to us since we re-opened the dispute with Visa. Visa agreed we had given NB enough time to investgate the associated trademen and credited us the amount to cover the labor cost and sent a letter to NB requesting NB to ship the glass, sticking etc. Nicksbuilding is still refusing to ship the glass & other items. In summary, it has been more than 10 months since NB received the replacement glass. During this period we have continued to be cooperative and extremely patient in an effort to reach a successful conclusion to this situation. We held off posting a negative review of NB but at this stage we feel it is necessary to warn others to avoid this kind of nightmare, stress and frustration, not to mention the time, energy and costs we have incurred over the past year and a half dealing with this company. We will continue to seek resolution of this problem through Visa and other means as necessary. Companies like this should not be allowed to stay in business if they treat their customers this way. Unhappy - CA
I Bought my doors from Nicks Building Supply, or nicksbuilding.com over 4 years ago. The Door have held up over the years. However, recently, our new family puppy scratched the doors heavily. Not knowing what do, I called nicksbuilding.com for some advice on what to do. They transferred me over to customer service. The guy wanted me to send him pictures of the damage & he will "get back with me". It took some time, but he did contact me back. He told me that they will send me out a stain touch up kit to the color they have on file & I should receive it in the mail. When I got the stain, I called back in not knowing what to do. Pete walked me through all that I needed to do. He was very nice and patient with me & I fixed the scratched doors & now they look just like new :)!
-- All in All I am very happy with how they helped me -
I ordered a knotty adler door from Nicks. The door came on time, however, on the top of the trim there was a large burnt out knot. Right on the inner edge of the trim and the actual door, thus breaking the seam and looking very unaesthetic, not to mention that if I need to sand this door: I will probably cut my hand when it slips in the hole. I sent them lots of pictures that clearly showed this. Contacted Customer Service and I was promptly told that the hole on the trim is not viewed by the company as an issue. They are supposedly sending putty and stain so I can attempt on fixing the hole on the trim, but one thing for sure: they lost my business and now I have a door that could have been so beautiful, but now I have a door that has a hole in the trim... If you can't personally pick the door in their warehouse: I would be very weary ordering from them