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Gentek Building Products Complaints 5

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9:25 pm EST
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Gentek Building Products Window

Ordered windows for new house early July 2021

Windows delivered mid September and placed directly into my sea can

Window in question installed October 22 / 2022

Noticed chip in glass on the inside right hand side

Contacted Gentek in regards to this and a couple of windows that would not open correctly

Received email advising me that I would be contacted in regards to repairing the window opening problems but they would not warranty the glass

I paid $1090 + tax for that one window and I did not break the glass and they are refusing to fix it.

Desired outcome: I would like the glass replaced

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Gentek Building Products Regency, Vinyl Window, Double Hung, 1 Lite, 29 1/4"x67 1/2". Sashes split evenly. Colour White, Energy Plus ( Standard )

We purchased a number of new Regency Windows from Grant Home Hardware in New Liskeard, Ontario and installed professionally in 2019. The windows are ok except for one pane that is fogged up and has condensation between the two panes of glass. It was noticed within a few months of installation and has become worse as time passes to the point that the window pane is unsightly and probably has lost it's insulating properties.
Included is a picture of the purchase receipt. I've also included two pictures of the window, the upper pane is the leaker.
So, I need help.
Thank you,
Dennis Messenger
[protected]@eastlink.ca
[protected].

Desired outcome: Can you replace the window, or at least the leaky pane and have it installed at your cost?

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Gentek Building Products BAD GENTEK Windows

Bad Gentek Windows!
We installed Gentek windows in the spring of 2011. One the glass was crack by itself last March. The temperature was -13 degree Celsius. I called M&M Windows Co. Inc. who installed the Gentek windows for us. The sales person explained that the temperature was too cold. Our house was an old house. The cold pressure made the wall change shape and pushed the window unevenly, eventually it cracked the window and the glass broke. Eh? Did it make any sense to you? The cost to replace the window was $500. Today, Temperature is -17 degree Celsius. 5 out of 21 windows has frosted (snow flakes) inside the glasses, yes, the frost are between the glasses. This is ridiculous.
Please advise if you have any suggestions.

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Is Gentek Building Products Legit?

Gentek Building Products earns a trustworthiness rating of 96%

Highly recommended, but caution will not hurt.

Our conclusion: Gentek Building Products stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Gentek Building Products's reputation as a trustworthy leader in their field. Customers can rely on Gentek Building Products's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Gentek Building Products. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Gentekinc.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Gentekinc.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Gentekinc.com you are considering visiting, which is associated with Gentek Building Products, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • Gentekinc.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The gentekinc.com may offer a niche product or service that is only of interest to a smaller audience.
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Gentek Building Products Gentek window fog on outside

I just had 13 windows installed across the front of a new addition in June 2014. The windows are manufactured by Gentek, which may or may not be relevant. I did see other users mentioning similar problems and I am hoping for a solution or at least an explanation.
Like the other users, the condensation occurs on the OUTSIDE of my windows, even when the casements are wide open. In the attached picture, you can see our big picture window fogged up completely. It occurs each nite at about 5am and remains until the sun burns it off around 11am. The windows are wide open and there is plenty of air circulation between outside and inside. Not all of the new windows do this, but most do.
The intention of the windows is to be able to see an awesome view. Clearly, we are frustrated by the result.

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Featured review
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About 4 years ago I purchased new gentek windows for my brand new home, durinng our first winter we noticed a considerable amount of frost build up on the outside of ouur windows we called the manufacturer and to no avail, we had to take them to court and after four years two independant engineers failing the quality of the windows plus an independant...

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Overview of Gentek Building Products complaint handling

Gentek Building Products reviews first appeared on Complaints Board on Oct 26, 2009. The latest review Window was posted on Nov 25, 2022. The latest complaint Gentek window fog on outside was resolved on Aug 08, 2014. Gentek Building Products has an average consumer rating of 3 stars from 5 reviews. Gentek Building Products has resolved 2 complaints.
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  1. Gentek Building Products Contacts

  2. Gentek Building Products phone numbers
    +1 (800) 489-1144
    +1 (800) 489-1144
    Click up if you have successfully reached Gentek Building Products by calling +1 (800) 489-1144 phone number 0 0 users reported that they have successfully reached Gentek Building Products by calling +1 (800) 489-1144 phone number Click down if you have unsuccessfully reached Gentek Building Products by calling +1 (800) 489-1144 phone number 0 0 users reported that they have UNsuccessfully reached Gentek Building Products by calling +1 (800) 489-1144 phone number
  3. Gentek Building Products emails
  4. Gentek Building Products address
    3773 State Rd, Cuyahoga Falls, Ohio, 44223-2603, United States
  5. Gentek Building Products social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 03, 2024
Gentek Building Products Category
Gentek Building Products is ranked 59 among 1369 companies in the Construction and Maintenance category

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