Night Owl
Reviews and Complaints

As someone deeply invested in security solutions, I understand the importance of reliable products. Looking at the reviews for Night Owl Security Products, it's clear that opinions are divided. While some customers have had positive experiences with the system, citing clear images and helpful customer support, others have faced challenges like system glitches, poor night vision, and frustrating customer service. It's essential to weigh these factors carefully before making a decision. Remember, every security system has its strengths and weaknesses, so consider your specific needs and expectations before investing in Night Owl.

Nose pueden ver en el tel?fono las CAMARAS por la mayor?a del tiempo ya llev? m?s de dos a?os con este problema a los futuros clientes les hago saber que no compr? estas c?maras por no ofrecer un buen resultado

Be prepared, when you run into problems, and you will have problems! When you call customer support, they tell you if your system is older than 2 years, they can not help you any longer! So I guess they expect you to figure it out on your own or buy a new system every other year. Lol

Well the system itself is good. However if you have a problem with a camera and need it replaced, It is the worst nightmare of acrobats that they Put you through, that you can imagine.Was not able to find anybody that could speak English clearly it was a nightmare trying to decipher the service representatives instructions unacceptable under any circumstances there are Rude which calls me to be ugly right back the cameras and the system I bought is out the door,I will buy another security system it will be a smart light and night out will never be in my house again

I wouldn't recommend buying from Night Owl. If you want to make sure your product is covered by their warranty, you have to buy it from their website or one of the few stores they list. If you buy from a different store, they won't honor their warranty. Their customer service is terrible. We have one of their cameras that keeps recording over and over because of a pixel change. I contacted them for help, but they kept me waiting for 65 days before finally giving me an answer. They won't help me because I bought the camera from Newegg.com. Now I can't return it because it's past the 30-day return policy. I'm really annoyed that I'm stuck with a defective camera. I even contacted the BBB, but Night Owl still won't help me. It's just one camera, and I want it replaced. I think they know they have a defective product and let other companies sell it so they don't have to honor their warranty.

I recently purchased the Night Owl Protect cameras from nightowlsp.com and I must say, they are the worst cameras I have ever used. I bought three of them and had to return all of them. The first issue I encountered was that I couldn't control the recording settings or any other settings. Every time I made changes and exited the program, they went back to their original settings. Technical support told me that they had to change the programs on their end and update a new program, but who knows when they will do that.

The second issue I faced was that all three cameras were constantly giving me false notifications. One of the cameras even had a problem with the SD card not staying in. Technical support told me that it was a bad camera. All day and all night, I would get notifications for vehicle detection or motion detection, but there was no vehicle or motion. This was really annoying and it filled up the micro SD cards quickly.

The third issue I faced was with the customer service/technical support. It was a complete joke. The agents did not speak English or understand English. One agent only knew how to say "ok, ok, ok." They would hang up on me and had no clue what was going on. Most of them sounded like they were just getting out of bed and spoke with a low voice with lots of background noise.

Overall, I would not recommend Night Owl cameras to anyone. This company needs to update everything and everyone. The cameras are not reliable and the customer service is terrible. Save yourself the trouble and look for a different brand.

I've been using Night Owl HD for years at my home and it's been great. So, I decided to buy the new Night Owl Protect for my business, thinking it would be even better. Boy, was I wrong! The cameras are 4k, so they're nice and clear, but the app on the phone and software on the PC are a different story.

First off, the Night Owl HD app on the phone allows you to pull up all camera views and just swipe through different ones. Not with Protect, though. You can only have one camera loaded to be able to swipe through the views of different cameras. Plus, my DVR is already full after three days of having it because Night Owl Protect does not know the difference between a car, a human, or just motion. A lot of times, it says human detected when there was none, and then it will say vehicle detected when obviously there wasn't since that camera is in the middle of my office lobby! Why design a camera system with these features that do not work?

And speaking of features that do not work, let's talk about the computer software. Again, my Night Owl HD works flawlessly on the phone and on the computer. But Night Owl Protect is hit and miss on the cell phone, and do not even install it on your PC! It's absolute garbage! So much so that I'm going to uninstall it because it is making the rest of my PC buggy.

I called customer support, and she suggested I use compatibility mode for Windows 7 or 8. Really? But I have Windows 10 and 11, but okay, I tried it, and it was worse.

Night Owl, you should be ashamed of yourself to come out with a product like Night Owl Protect that obviously was not ready to be sold to the public. I could kick myself for not going with Lorex! Stay away from the new Night Owl Protect. It's total garbage! Get a Lorex system. They do not release products before they are ready to work right!

When it comes to Night Owl wireless camera system, there are some issues that should be addressed. To begin with, the company claims that the batteries will last for a prolonged period of time, around a month or two. However, it seems like this is far from the truth. As a user, I have found that even with four batteries, I only get about a week to a week and a half worth of use before needing to recharge them. This is a significant inconvenience and not what I had hoped for when purchasing the system.

Another prominent issue that I've experienced is related to troubleshooting. Whenever there's a problem, I need to reset the entire system, which means that I need to reconfigure all the cameras. This can be time-consuming and frustrating, especially when there are several cameras in use. It's not a matter of taking care of one device; it's an entire system that needs attention.

Furthermore, one of the most disappointing aspects of this wireless camera system is that the software cannot be installed on a tablet. In today's world, where tablets are ubiquitous, this is a major drawback. I was hoping to be able to monitor my property from my tablet, but that's not possible with Night Owl wireless camera system.

However, it's not all negative. One redeeming quality that I've encountered with Night Owl is their tech support. They are competent in helping users troubleshoot any problems that arise. Nonetheless, when considering purchasing a wireless camera system, it's essential to think through the drawbacks as well as the benefits.

I had a negative experience with Night Owl's security camera product offerings through their website nightowlsp.com. Unfortunately, the app associated with the product did not connect reliably, and when it did connect, it was not sustainable causing me to lose connection during crucial moments. When I attempted to contact support, I was unable to speak with anyone which left me feeling very frustrated. Additionally, the directions posted online did not work as advertised. In retrospect, I regret my decision to purchase from Night Owl and have come to believe it is one of the worst investments I have ever made. The remote that came with the product was overly complicated and their choice of using yellow for the scroll was mind-boggling, making it incredibly difficult to read. Overall, I am extremely disappointed and would not recommend buying from Night Owl. I will be looking elsewhere for a dependable security camera company that produces products with reliable, user-friendly phone apps, and exceptional customer support. Despite trying for hours to make it work, Night Owl's products and customer support was lacking and entirely unhelpful.

I recently purchased the Night Owl security system and my experience with it has been nothing short of disappointing. The amount of time and effort it took to set up the system was completely ridiculous. I encountered some issues while setting it up and had to go back and forth multiple times, which was extremely frustrating. One thing that stood out to me was that the router and DVR box had to be in close proximity to each other, and I wish I had known this beforehand as it resulted in unnecessary damage to my walls.

Another thing worth mentioning is the live feed which takes at least 3+ minutes to load up. It's frustrating not being able to check on the cameras in real-time. Moreover, if I wanted to switch to another camera, I would have to wait for the same duration at which point the moment could have already passed. I live in a somewhat remote area with a seemingly reliable WiFi connection, but I'm not sold on that because of this system's performance, and I am feeling somewhat misled.

At this point, I do not think I'll recommend this product to anyone. It's simply not worth the frustration, time, and money. I've learned my lesson, and I'll be looking into other security systems that come with guaranteed WiFi connectivity or perhaps even monitoring options with decent customer support. It's been a disappointing experience with the Night Owl, and I wouldn't want anyone else to deal with the same.

I recently purchased the Night Owl 4 camera system from Costco and was disappointed to find out that the supposed audio capability was not included in the package. This was after an extensive and pricey installation, which unfortunately made it impossible for me to simply return the unit. To add to my frustration, my attempts to reach out to Night Owl for support were met with complete silence.

As if that wasn't enough, I also experienced connectivity issues with the remote software for my PC. Despite seeking assistance multiple times, I never received any response or resolution from the Night Owl support team. In fact, my requests for help were met with generic emails asking for all of my registration information repeatedly, despite having already provided that information previously.

Despite falling for their ploy a couple of times, I eventually decided to stop trying to communicate with their support team, as all they seemed to do was send follow-up emails asking me how great their support was (when in reality, it was nonexistent).

It's worth noting that Costco has since stopped carrying this product in their store, which makes one wonder if they had similar issues with the Night Owl system. Overall, my experience with Night Owl has been incredibly disappointing and frustrating, and I would not recommend this product to anyone.

I have had an extremely disappointing experience with Night Owl (nightowlsp.com). The security system that I purchased from them a year ago turned out to be a bait and switch scenario, as the constant deluge of emails and ads continued, pressuring me to purchase additional products. Finally, I decided to try the highly touted battery-operated camera from their range of products, which according to their claims could last up to six months on a single charge. However, the reality was far from their claims as the batteries lasted only for 4-5 days in my case. Despite calling the customer support team 4-5 times about this issue, I was met with nothing but apathetic and unprofessional representatives who were not able to provide me with a satisfactory solution.

Each time I called their customer support center, I was informed about the impact of motion detection on the battery life, but to my dismay, the camera did not even come close to lasting for the advertised duration. Although I wanted to return the product, I found out that Night Owl has a return policy of only 30 days, making it impossible for me to do so. When I inquired about what could be done to help, I was met with awkward silence. I even asked if they could send me two new batteries at no cost, but I was immediately refused.

In one of my interactions with their support team, I requested to speak to a supervisor, but the representative hung up on me. This experience was disappointing, to say the least, and it left me with the feeling that Night Owl does not value their customers or their concerns.

In my opinion, the lesson to be learned from this experience is that purchasing Night Owl security products means that you'll be on your own, as their customer service and support is lacking. Additionally, they claim to be an American-owned and operated company, but their customer support appears to be outsourced overseas. This misdirection only added insult to injury in a situation where I expected a quality product from a supportive company.

As someone who takes home security seriously, I had installed a previous security system but unfortunately, it failed me when something happened in front of my home. After researching various security systems available in the market, I stumbled upon Night Owl, and their prices were within my budget. I decided to purchase a night owl 8.0 4k HYBRID wired unit that comes with four cameras. Although it took me about three hours to install the system, including drilling and running cables since I opted to run it through the attic, I was thrilled with the results.

After contacting their support team, I was pleasantly surprised by the picture quality of the cameras. It was crystal clear even at night, and I have been using it for over a year without experiencing any issues. In fact, I only check on it when something happens. Recently, I decided to connect it to my mobile phone to keep an eye on my dog when he's in the yard. However, I ran into some issues while trying to connect it, and so I decided to call their customer support line again. The person who chat with me was exceptional and went above and beyond what was expected of them.

We chatted for over an hour, and they were incredibly patient and understanding since I am not tech-savvy. They walked me through every step of the process and made sure everything worked perfectly before ending the session. Now I can keep an eye on my dog anytime and anywhere through my phone, giving me peace of mind.

In conclusion, I highly recommend Night Owl to anyone looking for a reasonably priced, worry-free security system with outstanding customer support. I am very satisfied with my purchase, and their chat support team made the entire experience even better. I generally don't write reviews, but this exceptional service needed to be highlighted. Thank you, Night Owl support. - A satisfied customer, Ron H.

I recently had an unfortunate experience with Night Owl (nightowlsp.com), when I could not access my playback video for a specific day when a package was stolen from my doorstep. I reached out to their support team for assistance, and was met with a disappointing response. Despite their website boasting of their reliable customer support, this was far from reality in my case.

Upon contacting the support team, I was informed that they were unable to access the videos on their system, and that they could not identify the issue with my playback. The representative then went on to claim that my settings were faulty - despite the fact that they had been working perfectly fine until I needed the playback. When I asked them how I could fix the setting, I was informed that I needed to connect a TV next to my DVR. This was a baffling suggestion, as the guy who had initially set it up for us had done so without using our wall-mounted TV, which is located on another floor of the house.

Upon explaining this, the support representative refused to help me further, as I couldn't bring a TV next to my Night Owl DVR Device. In the era of advanced technology, it was concerning that their customer support representative did not understand that this was not a viable solution. When I pointed this out, the representative, whom I doubt was actually named Suzy, told me that I should have read the manual before mounting the cameras.

This entire experience left me feeling disappointed and frustrated. While Night Owl may advertise quality customer support, I found it to be lacking in their response to my situation. If you're hoping to get assistance from them, make sure you have a degree in IT, or at the least, a mastery of their manual.

Upon purchasing a product from Night Owl, I was extremely disappointed with their lack of effort to help me fix my system. When I reached out to them, they informed me that I needed to have the original store receipt in order to repair the product, which I found extremely frustrating. Why would I keep something as simple as a receipt for something that had been purchased months prior? Not only that, but as a registered user of their site, there should have been a way for them to research and verify the purchase without needing a physical copy of the receipt.

To add insult to injury, they continued to bombard me with advertisements to purchase more of their products despite their lack of support for my existing system. It's like they don't care about their customers after they've made their initial purchase. Why would I want to give more of my money to a company that can't even stand behind their products and provide proper customer support?

I was so frustrated with my experience that I vowed to tell anyone and everyone I knew about it. As a result, I would advise anyone considering purchasing something from Night Owl to look elsewhere. It's not worth the hassle and headache to deal with a company that doesn't value their customers.

It's disappointing to see a company with such potential fail to deliver on their promises. Hopefully, they'll take notice of this review and implement changes to provide the support and customer service they so desperately need. Until then, I won't be buying from them again and will continue to advise others to avoid their products.

I recently bought a Night Owl security camera from their website nightowlsp.com. I opted for a refurbished model as it was more affordable than buying a new one, but I was already aware of the many negative reviews that the company had received. Nevertheless, I decided to give it a try and purchased a wireless camera, specifically to avoid the hassle of electrical cords and a/v cables. The price was significantly lower than that of other truly wireless cameras available in the market, and many of my friends had highly recommended this brand.

However, my excitement quickly turned into disappointment when I opened the box and found no battery slots for the camera. Instead, I saw four electrical cords that I initially thought were for people who wished to avoid battery costs. Unfortunately, this was not the case with Night Owl's "wireless cameras" as they were not truly wireless; they had wires! I found this terribly misleading, considering their website advertised their cameras as "wireless." The small blurb mentioning "ac adapters included" did not suffice. In my opinion, this is not how a company should advertise its products.

I am accustomed to using various wireless devices in my daily life such as my phone, wireless tools, headphones, and even a wireless doorbell. None of these devices come with extra wires that need to be plugged into sockets. I think Night Owl should rethink their definition of "wireless" and be more transparent in their advertising.

When I contacted Night Owl to request a return authorization, they responded promptly. However, I was informed that I would have to pay for the return shipping charges. I contacted them twice, stating that their advertisement was misleading, but I received no response from them. As a consumer, I felt cheated, and this experience has led me to write to both the Federal Trade Commission (FTC) and the Attorney General's office about their business practices.

I would caution anyone considering purchasing a Night Owl camera to do their research thoroughly and read the reviews carefully. I wish I had done so before purchasing a product that failed to meet my expectations and was not as advertised. In conclusion, I advise potential buyers to avoid this company and their products.

I recently installed the Night Owl wired system after hearing about issues with their wireless system from Micro Center. After installation, the cameras functioned well with the DVR. However, setting up the system through their website became problematic as I could not access it, even after resetting my password multiple times. Their online chat feature was also unable to provide a solution, and I had to spend a frustratingly long time trying to communicate with a tech service representative over the phone. To my dismay, their customer service support did not meet my expectations.

Despite my negative experience with their customer service, I do think the product itself is of good quality. However, it just did not work for me due to the bad tech support. I felt that the company's support system really sucked, which is why I am considering returning the cameras and DVR to Micro Center for a refund.

Fortunately, I received an email last night from the same tech service representative who provided me with a solution. She advised me not to fill out the e-mail address on the website access page, and that solved the access issue. From there, I was able to reset my password and the imagery looked good. It took some time to figure out the website settings, but I eventually figured out how to limit the screen image to just the four cameras installed at this point.

In conclusion, I recommend exercising caution when purchasing Night Owl products, especially if customer service and tech support are important to you. Although the technical issues I faced were eventually resolved, it took a while to figure out and the process was very frustrating. I will continue to update my experiences with the Night Owl website and system.

When it comes to Night Owl wireless camera system, there are some issues that should be addressed. To begin with, the company claims that the batteries will last for a prolonged period of time, around a month or two. However, it seems like this is far from the truth. As a user, I have found that even with four batteries, I only get about a week to a week and a half worth of use before needing to recharge them. This is a significant inconvenience and not what I had hoped for when purchasing the system.

Another prominent issue that I've experienced is related to troubleshooting. Whenever there's a problem, I need to reset the entire system, which means that I need to reconfigure all the cameras. This can be time-consuming and frustrating, especially when there are several cameras in use. It's not a matter of taking care of one device; it's an entire system that needs attention.

Furthermore, one of the most disappointing aspects of this wireless camera system is that the software cannot be installed on a tablet. In today's world, where tablets are ubiquitous, this is a major drawback. I was hoping to be able to monitor my property from my tablet, but that's not possible with Night Owl wireless camera system.

However, it's not all negative. One redeeming quality that I've encountered with Night Owl is their tech support. They are competent in helping users troubleshoot any problems that arise. Nonetheless, when considering purchasing a wireless camera system, it's essential to think through the drawbacks as well as the benefits.

I bought the Night Owl camera system with 8 cameras and a monitor from BestBuy. The box said that there was audio, but when I set it up, I found out that there wasn't any. I was pretty disappointed about that. But that wasn't the only problem I had with the system.

When I tried to use the cameras, they didn't record anything at all. I was really frustrated and didn't know what to do. So, I decided to call Night Owl support. The person who answered the phone talked really fast, and I had a hard time understanding what he was saying. I had to ask him to repeat himself several times.

After being on the phone with him for over an hour, he finally told me what to do. But when I asked him to repeat it one more time, he got really annoyed and said, "I've told you what to do three times already. Thank you for calling Night Owl support. Have a good day." And then he hung up on me.

I was really upset about the way he treated me. I don't think it's right for a support person to talk to a customer like that. It's just not good customer service.

Overall, I would not recommend Night Owl to anyone. The system didn't work properly, and the support was terrible. Save yourself the trouble and choose a different company.

I bought the wireless camera system from Night Owl because we couldn't run any wires. The display said that the battery life was up to 6 mod for two batteries and up to 1 yr for four batteries. But when we started using them, the batteries only lasted for 48-72 hours. I was really disappointed and called customer service to complain. It took over 2 hours of going back and forth to get them to send me new batteries. But even with the new batteries, the cameras still didn't last as long as they were supposed to. I told them that the cameras weren't running non-stop, but they kept arguing with me. I was so frustrated that I decided to return them. I won't be buying anything from Night Owl again!

I bought this Night Owl security system for my parents' house. I made sure to contact the company to confirm that internet wasn't necessary. But when I got it home, I was surprised to find out that internet WAS required. I was so frustrated that I decided to bring it to my own home to set it up. But it turned out to be a nightmare. It took me 12 hours to set it up, and I had to call their tech support twice. In the end, I basically have a $300 dust collector.

To make matters worse, the tech support told me that I needed a TV or monitor to set up the system. But the box clearly says that no TV or monitor is required. I felt like they were talking down to me, like I was an idiot. It's so frustrating when the advertisement on the box states the opposite of what they're telling you.

Overall, I would not recommend this junk to anyone. It's a waste of money and time. The company needs to be more transparent about their product and provide better customer service. Don't make the same mistake I did and avoid Night Owl at all costs.

Night Owl is a security system that I recently purchased and I have mixed feelings about it. The system itself is pretty good, but I had a problem with one of the cameras and needed it replaced. This turned out to be a nightmare that I wouldn't wish on my worst enemy. The customer service representatives were difficult to understand because of their thick accents and poor English skills. It was frustrating trying to decipher their instructions and I found myself getting more and more angry as the conversation went on. They were rude and unhelpful, which only made matters worse.

Despite the problems I had with customer service, the cameras and the system itself are decent. The picture quality is good and the night vision works well. I like that I can access the cameras remotely through the app on my phone. However, the experience I had with customer service has left a bad taste in my mouth and I don't think I would purchase from Night Owl again. I'm considering switching to a smart light system instead.

Overall, I would say that Night Owl is a decent security system, but be prepared for a frustrating experience if you need to contact customer service. The language barrier and poor communication skills of the representatives can make a simple problem turn into a nightmare. If you're willing to take that risk, then Night Owl might be a good option for you. But if you want a hassle-free experience, then you might want to look elsewhere.

I had a negative experience with Night Owl's security camera product offerings through their website nightowlsp.com. Unfortunately, the app associated with the product did not connect reliably, and when it did connect, it was not sustainable causing me to lose connection during crucial moments. When I attempted to contact support, I was unable to speak with anyone which left me feeling very frustrated. Additionally, the directions posted online did not work as advertised. In retrospect, I regret my decision to purchase from Night Owl and have come to believe it is one of the worst investments I have ever made. The remote that came with the product was overly complicated and their choice of using yellow for the scroll was mind-boggling, making it incredibly difficult to read. Overall, I am extremely disappointed and would not recommend buying from Night Owl. I will be looking elsewhere for a dependable security camera company that produces products with reliable, user-friendly phone apps, and exceptional customer support. Despite trying for hours to make it work, Night Owl's products and customer support was lacking and entirely unhelpful.

I recently got myself a Night Owl security system from nightowlsp.com. I bought 4 wifi wire-free cameras and a DVR, and I gotta say, it's pretty much what I expected it to be. The set-up process was a bit of a hassle, though. The step-by-step instructions were not very clear, so it took us longer than we thought it would. We even had to go online to figure out a step we missed, but we eventually got it connected.

One thing I really like about this system is the wire-free flexibility. It's great not having to deal with wires and cables. The app that comes with it is also pretty good. It takes a few seconds to catch up, but once it does, you can see everything you need to see really well. I'm a patient person, so I don't mind waiting a bit for it to load. But I can see how some people might get frustrated with it.

I did have to buy some extra batteries and a charger to keep the cameras powered up, but that's to be expected with wire-free cameras. It's not a big deal, though. I'm just glad I don't have to pay a monthly fee for a security system. This one fits my family's needs perfectly.

Overall, I'm happy with my purchase. It's not perfect, but it gets the job done. If you're looking for a wire-free security system that doesn't require a monthly fee, Night Owl is definitely worth considering. Just be prepared to spend some time setting it up.

I got this Night Owl thingy from Costco, but now they don't sell it no more. I always had issues trying to connect to it from far away, it was never steady or trustworthy. But I still went ahead and got the doorbell, what a waste of money. You gotta use a different app just for the doorbell, like what's the point of that? The doorbell never stays connected, it's always spinning. The cameras only work for live views, which is kinda useful for me since I work in the back of the house. But since the remote thing never worked right, I could only see if someone pulled into my driveway. That's it. No other use. I had to change the recording thing to constant, 'cause the motion thing never picked up all the motion. Only sometimes, and even then, I couldn't see what I wanted to see. It's really terrible. I shoulda gone with a Ring or Google Doorbell, those are both great.

This product is a complete waste of money. I was really excited to try out the camera motion sensors, which they claim can differentiate between objects and humans. But when I tried to use it wirelessly, I couldn't even catch any motion. It's like the sensors were just not working at all.

And don't even get me started on the doorbell. I've been trying to get a replacement for three months now, and all I've gotten is a runaround. They told me they were sending a replacement, but it never came. When I called to follow up, they said I needed to update the firmware. I did what they asked, but the doorbell still doesn't hold a signal. It's constantly going in and out, and it keeps announcing "Doorbell is ready for use", but it never really is.

I've been in the security business for over 30 years, and I've dealt with top-end business camera systems right down to companies like Arlo, Q-See, Lorex, and many others. And I have to say, Night Owl has been the worst to deal with. Their customer service is terrible, and their products are just not worth the money. I would not recommend this product to anyone.

I recently purchased the Night Owl security system and my experience with it has been nothing short of disappointing. The amount of time and effort it took to set up the system was completely ridiculous. I encountered some issues while setting it up and had to go back and forth multiple times, which was extremely frustrating. One thing that stood out to me was that the router and DVR box had to be in close proximity to each other, and I wish I had known this beforehand as it resulted in unnecessary damage to my walls.

Another thing worth mentioning is the live feed which takes at least 3+ minutes to load up. It's frustrating not being able to check on the cameras in real-time. Moreover, if I wanted to switch to another camera, I would have to wait for the same duration at which point the moment could have already passed. I live in a somewhat remote area with a seemingly reliable WiFi connection, but I'm not sold on that because of this system's performance, and I am feeling somewhat misled.

At this point, I do not think I'll recommend this product to anyone. It's simply not worth the frustration, time, and money. I've learned my lesson, and I'll be looking into other security systems that come with guaranteed WiFi connectivity or perhaps even monitoring options with decent customer support. It's been a disappointing experience with the Night Owl, and I wouldn't want anyone else to deal with the same.

I recently purchased the Night Owl security cameras from nightowlsp.com and I must say that I am a bit disappointed with the product. I thought these cameras would provide me with the security I need for my home, but unfortunately it did not meet my expectations. After spending some time testing the product, I decided to seek the input of several computer technicians for a more technical assessment.

When I brought the Night Owl cameras to the technicians, they took a closer look at the product and found connectivity issues that made me quite concerned. They advised me to return the product as soon as possible, pointing out that I was basically buying junk that will only cause problems and not offer me the protection I needed.

As a consumer, it is quite frustrating to spend money on a product and then find out that it is not up to par. On top of that, I had to spend extra time and money seeking technical assistance, which only added to my disappointment. I had high hopes for these cameras, and I was ultimately let down by their subpar performance.

Despite my negative experience with Night Owl, I remain hopeful that the company can improve their product so that other consumers can feel more confident in their purchase. At this point, I cannot recommend Night Owl to anyone looking for reliable home security cameras.

I have to be honest: I am not impressed with the product. I have been experiencing issues with Night Owl's cameras, which seem to constantly display "no signal". I even tried purchasing Night Owl's suggested stronger antennas, but this didn't remedy the problem. To add insult to injury, I have also experienced difficulties with the app, which often malfunctions. I opted for the set with speakers, but the quality is so garbled that I can hardly understand what's being said. As a consumer, I expected better from Night Owl, and have been highly disappointed thus far.

This review is concerning the customer service provided by Night Owl, a company that specializes in security systems for residential and commercial properties. While the brand offers a range of innovative and high-quality surveillance solutions, the lack of support for older systems is a significant drawback.

When dealing with security systems, it's inevitable that you will face issues at some point. It's comforting to know that you can contact the customer support team for assistance when these problems arise. However, with Night Owl, it seems that this support is not extended to systems that are over two years old. This is a major letdown for customers who have invested in the brand's products and do not wish to replace them every other year.

The lack of support for older systems may also suggest that the company is more focused on generating sales from new installations rather than ensuring customer satisfaction. This is particularly concerning since security systems are not cheap investments and should provide long-term benefits and support to buyers.

To fully service and support their products would mean that customers can rely on the brand for years to come, knowing that their investments are supported and maintained at the highest standard. So, it's a shame that Night Owl has chosen to neglect this aspect of their service.

In conclusion, while Night Owl offers excellent security systems, it's disappointing to see that their customer support is limited in its ability to assist with older systems. Hopefully, the brand will take note of this feedback and work to improve this aspect of their service in the future.

I'm writing this review to share my experience with Night Owl and their website, nightowlsp.com. Unfortunately, I cannot recommend their products because of the lack of customer service and very rude interactions with their techs and sales department.

Upon trying to reach out to customer service, I found it difficult to connect with anyone that could assist me with my concerns. This made me feel very frustrated and undervalued as a customer. Furthermore, after several attempts to try and return the product I purchased, I felt largely unsupported by the staff. This resulted in me making the difficult decision to keep a product that I was not entirely happy with, ultimately wasting over $300.

In regards to the quality of the product, I cannot deny that it might be of value had I only received a better support team. It's true that a good product is not enough if the customer service is lacking. Overall, I certainly would not recommend working with Night Owl, nightowlsp.com, or purchasing items from their website given my experience. Hopefully, the customer service and support will improve in the future to resolve the issues I and many others have faced.

I recently decided to invest in some home security cameras and decided to give Night Owl a try. Unfortunately, my experience with nightowlsp.com left a lot to be desired. I purchased two separate cameras and attempted to connect them to my Wi-Fi, but it was a total disaster. Even after upgrading to an XP 7 modem, the cameras still wouldn't connect.

I reached out to both Xfinity and Night Owl for assistance, but it took multiple back and forth attempts to finally reach a conclusion. Sadly, the verdict was that both of my cameras were not functioning properly. It was an incredibly frustrating experience, as I spent hours trying to troubleshoot and get them to work with my Wi-Fi to no avail.

Overall, I was really disappointed with my experience with Night Owl. The quality of their cameras might be great, but if they can't even connect to Wi-Fi, they become pretty useless. I'd caution anyone considering a purchase from nightowlsp.com to be aware of potential connectivity issues, and be prepared for a long and trying process if anything does go wrong.