Nissan
Reviews and Complaints

Car dealers often get a bum rap as being a bit sleezy, but in this case it was true. First, I was sold a used car under false pretenses. ABS was an important option for me, and the dealership assured me the car had this feature. It did not, which I realized a few days after the purchase. I asked the dealership to unwind the deal and give me back by trade in. They would not. My only recourse was to trade this car in for another, which of course ended up costing me a lot more money.

In addition to false selling, the delivery process was a nightmare--poor customer service from start to finish.

we went there on july 1 to buy a car...we were there for like 15 minutes and then the salesman came out and said it was approved now to pick out what we want...after the salesman came back he then told us we would need more than our 1991 buick as trade in so we talked and then gave them all the cash we had which was 100.00 and then gave themm our credit card and had them take and put 200.oo on the sale of the car also...well he finally did come back we picked out a hhr and then he said all was ok lets do the paper work ..we went to the finance dept and they said they had to record it all and then jerry signed like 20 or more pages then the manager came in and signed off on it and we got to drive off in our new car...we was so happy cause we had a new car to go on vacation with in 2 weeks ...well july 8 came they called said we needed to come in and sign more papers jerry went...was there almost an hour then the salesman came in and said im sorry we got to have the car back...of course jerry was angry they gave us back the buick but they to this date have not gave us our 100.00 cash or 200.00 credit back on the credit card they are avoiding our calls and no one seems to not know what is going on down there...they trick you in to buying something then do this to you? thank you for ruining our vacation you have our cash and our credit card tied up so we get to go nowhere thanks to you!

We purchased a brand new 2010 Rogue on May 19, 2010. Recently noticed the muffler looking like it was rusted. Took the vehicle in for it to be looked at, was told by the service dept and by the manager that nothing could be done. It was not defective in anyway but only discolored and therefore was not considered a problem. WELL, this is a brand new vehicle and in my opinion with a price tag of near $26, 0000.00 that the muffler should not look old, trashy and used ! the muffler is not hid under the vehicle and can be seen from the rear. I was told it was stainless steel. I don't feel like stainless steel should show signs of discoloration on a car that is brand new. I have only had this vehicle for a little over a month. I feel that the muffler should have been replaced with a new one. The dealership would not do it, stating the dark areas are weld marks. THIS IS NOT TRUE. It is more than just dark areas ! They said verbally it was discoloration. The form we states dark areas from welding. I was treated like royality until the papers were signed and the vehicle was mine.

Issue with 2005 nissan frontier

Anyone else have this issue?

As of today 6/22 2010 - rebecca from nissan/ total customer satisfaction is looking into the issue - I thought it would be good to post my issue - in hopes of getting rebecca some more information regarding problems with the 2005 nissan frontier -

My issue is as follows:

My name is denise white and I am the proud owner of a nissan frontier 2005. I am the original owner and have maintained it beyond what was required. I used a local shop close to my work.

On may 25th, 2010 I had an unexpected failure with my nissan. I had the timing chain tension shoe break while driving. I lost oil pressure and the oil light came on. I immediately stopped driving and had it towed to leonardo
Automotive/frank wiebusch (7426 redwood blvd. Novato [protected] begin_of_the_skype_highlighting              [protected]      end_of_the_skype_highlighting).

In the last two weeks I have learned many things about the timing chain tension shoe on my nissan frontier 2005. nissan knew it was an inferior part with problems - and in newer trucks it is now fixed. I have a copy of the service bulletin documenting the issue (Ntb09-128). I do not understand why the known issue never became a recall. I even went into the dealership before my extended warranty was up and asked about the problem - and was told it was not my model and there was no recall.

Because the problem was not recalled my estimated costs to repair the truck is $4, 000 - $5000. my truck only has 79, 000 mileson it! I purchased the extended warranty and it expired 4000 miles ago. I really do not think this is fair - and I think nissan should stand behind my car and fix it - or pay to fix it
Because it was a known problem. I tried to go to the local dealership and was told very bluntly that they would not help me (Another reason I had to go to a local repairperson was because northbay nissan needs customer service training)

I have all records available. 

I would also like to include a quote from leonardo automotive -

To whom it may concern -
I frank wiebusch, of leonardo automotive, as well as luke adams, have never see tthe sort of damage as pictured and described in our work order #52514, on any vehicle with the sort of maintenance history and mileage found my ms. White.

Evidence of this failure pictured is being saved in the process of the repair,
And all used parts will be returned at the end of the repairs.

There was also no indication leading up to the failure in which we could have
Foreseen this problem.
Sincerely, frank wiebusch, service adviser, leonardo automotive.

Wiash me luck! I have high hopes that nissan's total customer satisfaction dept will come through!

Respectfully,

Denise white
[protected]@jwsconsulting.net

I am writing to inform you of my recent experience that falls into the category of poor Customer Service Management by Route 22 Nissan located at 399 Route 22W Hillside, New Jersey 07205. I recently went to purchase a 2010 Nissan Rogue S AWD at Route 22 Nissan. On Tuesday, June 8th I went to RT-22 Nissan and spoke with Gibril who is a sales associate at the dealership. I showed Gibril a quote I had received from another Nissan Dealership regarding a 2010 Nissan Rogue S AWD. The quote I received from East Windsor Nissan for a 2010 Nissan Rogue S AWD was 18, 143 Special Internet Price. Gibril was content on matching this price of the vehicle and informed me that if I do all the necessary paperwork, I would be able to leave with this car on the same day. I completed the paperwork with Nuno Ferreira who is the Finance Manager at RT-22 Nissan. After completing the paperwork, I was informed that the car was not available at that moment and was still in the process of shipping. He promised me the car minimum the following day or by Friday, June 11th 2010. I went back the following day and the car still did not arrive. Now Thursday came along and the car still was not available. On Friday I went to the dealership again and finally met with Joe Gorr who is the General Manager at Route 22 Nissan. He tried resolving the problem of the wait and explained to me that the car was in transit and there was nothing they physically could do to get it here sooner than at least another week. They provided me with a rental car until then. On Wednesday, June 16th, 2010 I received a call from Route 22 Nissan informing me that my car had arrived and I could pick it up in the evening. I went to the dealership that evening and picked up my car. I picked up my car and came home. I started going through the owners manual to see how the AWD function would work on the car. I noticed that the vehicle that I picked up did not have an AWD button of any sort. The next morning I immediately went to Route 22 Nissan to resolve this matter with them. I spoke with Nuno and told him the situation. His response was I only handle the finance paperwork, Gibril is the one who gives me a inventory number and I process the financial terms from there. So according to Nuno, he did not know what car he sold to me. I thought this was extremely unprofessional especially coming from a Finance Manager. Before closing the deal, my father and I had specifically requested a 2010 Nissan Rogue S AWD from Gibril (Sales Associate) and Mr. Ferreira. Mr. Ferreira then advised me to speak with Chiam (I might be spelling this name wrong). I explained to Chiam that I was provided the wrong car and did not close the deal on a FWD car. I closed the deal on a AWD car. He said that since Gibril was not in the office, he could not make a decision on this matter. He informed me to come Friday, June 18, 2010 at 10:00AM so that this problem could be resolved. I went there today at 10:00AM and experienced one of the worst treatments by a business in my life. First Gibril told me that I never closed a deal on an AWD car, that from the beginning he was talking about selling me a FWD car. I clearly showed him the paper with my quote for a 2010 Nissan Rogue S AWD and he still denied accepting to those terms. He then informed me that his boss, Chiam, was not in today. The same Chiam who told me to come to the dealership at 10:00AM so that we can resolve this matter. I requested to speak with Joe Gorr who is the General Manager for Route 22 Nissan. Joe declined to see me twice. Then the third time I requested the secretary to please inform Joe that I would like to see him. He basically told me there was nothing he could do about the situation and its not his problem to get into. I had to not solve the problem with the Sales Manager (Chiam or Mark, neither of whom was present today at the dealership). This was when I was extremely frustrated now. I informed my father of what was going on. He came to the dealership and gave Joe Gorr two keys to the 2010 Nissan Rogue S FWD that was given to me, and said this car belongs to you; this is not the car I purchased. Joe then threatened to have the car towed at my expense and have all penalties go under my name. Another Sales Manager named David had told my dad he would need to leave the dealership and threatened us by saying they would call the cops on us for Trespassing. This is not how customers should be treated at any business establishment. The experience with Route 22 Nissan should not happen to any consumer. Buying a car for the first time should be a great experience, however the employees at Route 22 Nissan has made my experience a nightmare. I have the 2010 Nissan Rogue S FWD still in my possession. They did not claim any responsibility on their end for the misunderstanding. They threatened my father and myself as if we were criminals trying to rob them of a car. I am left with a car that I did not think I was getting when I made my purchase of the vehicle. I closed the deal on a 2010 Nissan Rogue S AWD and not the FWD, which they provide me. Innocent consumers should not accept this kind of fraudulent behavior. There is no telling how many people they might have scammed in this same manner. WE need to stand up and stop businesses like this LIE, ROB, AND STEAL from innocent consumers.

The Dealers are the worst people around.

They are very unprofessional and rude. They are money minded and don't care for the customers.

They don't stick to their deals.

Make sure to get everything written down.

They force you to buy the car and once done they never get back to you.

The dealers don't have full information of what they are selling.

The service is very poor. You almost feel cheated.

I would suggest you to stay away from Pinnacle Nissan.

this is my worst buying experience.

Buy from any other place but not from here.

pinnacle Nissan's tent sale, what a joke! I've been looking for a pathfinder for several weeks and found two at their lot. upon test driving and trying to bargain with the finance guy for almost three hours i left the dealership pissed that they wouldn't come down 20 dollars as far as my payments. so a week later i was invited to a tent sale that they would have me a car. so after six hours of jacking around and almost knocking out the finance guy because he wouldn't take" no" for an answer on the twelve hundred dollar extra extended warranty. and on top of that i bought the pathfinder that needed tires which they gave me a we owe for but come to find out they wont put the tires on until the deal gets funded as they say... two weeks later and I'm beyond pissed...

My name is Leo Bray, and I am disappointed and very upset with Nelson Nissan on the care and maintenance of my 2009 Quest (5N1BV28V69N102394). In less than one year there are multiple problems that need to be address with the vehicle and the dealorship:

1. My wife went in for repairs to her car and was told that she would have to find a way to her job because the person who transports people didn’t leave until 8:00a.m. I have a problem with service telling my wife that, because she is a school teacher and has to be at work by 8:00a.m.
2. When she asked them for a car to drive they said no it wasn’t going to be there for very long. Which in fact it was there all day long. And they still were not giving her a way to work.
3. I advised my wife to go back and plead her situation with them. She talked to a manager and a car salesman which after pleading her case the salesman agreed to meet her at the dealership at 7:30a.m. and take her to school with the dealership agreeing to pick her up from school.
4. My wife and daughter arrived at the dealership at 7:30 waiting to be taking to school. My wife called me at 7:45a.m. very upset and stating that she was still at the dealership waiting for the salesman to arrive. (Which he never did)
5. I advised my wife to get her car back and go to school. Then and only then did they find someone to take her to school.
6. They called my wife at work and informed her that she would have to take the car to an auto body place because of scratches on the door they felt caused the damage. This is totally false. The window was malfunctioning way before the scratches. She had also asked them to fix her seat because it is loose and moves back and forth every time she stops and goes or turns a corner. They advised her that they found no problem.
7. When the man picked her up she asked him was he the person who transports people to and from their destination, he said yes. She remembers seeing him at the dealership at 7:30 in the morning and wondered why he hadn’t taking her to school that morning. She was also in desperate need of someone picking up our 12 year old daughter from school and the driver heard her on the phone trying to find someone almost in tears and your insensitive driver never once asked could he pick her up since it was on the way.
8. When I buy a car from a dealership I expect a certain amount of care, compassion and professionalism from a dealership. All that I see that my wife experienced was grief.
9. When they dropped her off at the dealership no one was there to explain anything to her. She had to go and find everyone including the man who promised to take her to work. He informed her that he forgot all about her. When she went to her car she sat down in the seat and it begin to rock back and forth again. She looked at the two men who were there and said no one fixed her seat. One of the dealers informed her that they didn’t find anything wrong with it, but it was clearly rocking back and forth in front of them.
10. Being in law enforcement for over 21 years, I know for a fact that when a persons seat moves while they are driving that is a safety issue. After all the above problems and safety issues I feel that the Better Business Bureau is my next step.

I bought that car for my wife as a surprise. Never is my wildest dreams did I think I would be associating with such unprofessional people. My confidence and perception in your dealership has been altered. I searched all over for just the right car for my wife and thought I was making the right choice buying from you.

Leo
[protected]

My name is Leo Bray, and I am disappointed and very upset with Nelson Nissan on the care and maintenance of my 2009 Quest (5N1BV28V69N102394). There are multiple problems that need to be address:

1. My wife went in for repairs to her car and was told that she would have to find a way to her job because the person who transports people didn’t leave until 8:00a.m. I have a problem with service telling my wife that, because she is a school teacher and has to be at work by 8:00a.m.
2. When she asked them for a car to drive they said no it wasn’t going to be there for very long. Which in fact it was there all day long. And they still were not giving her a way to work.
3. I advised my wife to go back and plead her situation with them. She talked to a manager and a car salesman which after pleading her case the salesman agreed to meet her at the dealership at 7:30a.m. and take her to school with the dealership agreeing to pick her up from school.
4. My wife and daughter arrived at the dealership at 7:30 waiting to be taking to school. My wife called me at 7:45a.m. very upset and stating that she was still at the dealership waiting for the salesman to arrive. (Which he never did)
5. I advised my wife to get her car back and go to school. Then and only then did they find someone to take her to school.
6. They called my wife at work and informed her that she would have to take the car to an auto body place because of scratches on the door they felt caused the damage. This is totally false. The window was malfunctioning way before the scratches. She had also asked them to fix her seat because it is loose and moves back and forth every time she stops and goes or turns a corner. They advised her that they found no problem.
7. When the man picked her up she asked him was he the person who transports people to and from their destination, he said yes. She remembers seeing him at the dealership at 7:30 in the morning and wondered why he hadn’t taking her to school that morning. She was also in desperate need of someone picking up our 12 year old daughter from school and the driver heard her on the phone trying to find someone almost in tears and your insensitive driver never once asked could he pick her up since it was on the way.
8. When I buy a car from a dealership I expect a certain amount of care, compassion and professionalism from a dealership. All that I see that my wife experienced was grief.
9. When they dropped her off at the dealership no one was there to explain anything to her. She had to go and find everyone including the man who promised to take her to work. He informed her that he forgot all about her. When she went to her car she sat down in the seat and it begin to rock back and forth again. She looked at the two men who were there and said no one fixed her seat. One of the dealers informed her that they didn’t find anything wrong with it, but it was clearly rocking back and forth in front of them.
10. Being in law enforcement for over 21 years, I know for a fact that when a persons seat moves while they are driving that is a safety issue. After all the above problems and safety issues I feel that the Better Business Bureau is my next step.

I bought that car for my wife as a surprise. Never is my wildest dreams did I think I would be associating with such unprofessional people. My confidence and perception in your dealership has been altered. I searched all over for just the right car for my wife and thought I was making the right choice buying from you.

Leo
[protected]

On April 21, 2010, my daughter planned to buy a car after she had a car accident that same day. She went to Nissan South that afternoon. The Nissan people negotiated with her and told her to call me to sign a paper for her. I went there with the thought in mind that I would just to co-sign with my daughter buying that versa 2010 model Nissan car. Then two men were talking to me at Nissan in front of my daughter that because my daughter has o credits...meaning she has not build up any credit points the reason they could not reduce the price of the versa which is ANNUAL percentage rate is 12.19% FINANCE CHARGE IS $9, 118.04...AMOUNT FINANCED is $21, 611.56...TOTAL OF PAYMENTS is $30, 729.60 and the TOTAL SALE PRICE IS $32, 229.60...Senthea Williams the Finance manager at Nissan South of Morrow City asked me to sign all the paper works...I did not realize then that what I was doing was signing all the papers of me buying the car my self...instead of just to co-sign for my daughter...because on that day when I went at Nissan after my daughter called me I was not emotionally at peace or stable... my act of signing the papers that day without realizing that they put my name as a primary buyer was because I left my house to Nissan south emotionally disturb of family problems so I believe that act of signing the paper works with thought in my mind of just to co-sign was not based on my faithful decision...it was so irrational.. I just realize it today (05/08/10) as this is the first time for me to read all the paper works that I signed in front of Senthea Williams the finance manager...that I am the primary buyer and not a co-buyer...then they prized the car with huge huge amount because the two guys at Nissan told me that there's no way they can do to reduce the car because my daughter has not built up any credit points yet...my other concern is...why they based the price of the Nissan versa car on my daighters credit points...why not on my credit points now that I realized that they put my name as the primary buyer not a co-buyer...my daughter and I went back there within ten days after buying the car to return the car not for the reason of my complains above for I did not relize it then how they fraud me in that transaction but because my daughter did not like the car because of too much car note of #426.80 for the first payment on 06/06/2010...for my daughter will be the one paying for the car note ...My daughter and I are not knowledgeable enough about the laws or pros and cons of buying a car because we are new in this country...please I need your help...what can I do?...help ASAP please...please take time to read my complaints and tell me if I have the right to complain or not...IF THER IS NO WAY FOR ME TO RETURN THE CAR...I HIGLY REQUEST TO REASSESS THE TOTAL VALUE OF THE 2010 VERSA NISSAN CAR based on my credit points and not on my daughter's credit points...PLEASE HELP ME WITH THIS COMPLAINT.

I recently bought a new vehicle from Nissan 112 in Medford. The salesman did what he did best and screwed me big time. I turned in a 2006 Nissan 350Z 2 months early and Nissan told me they would take over 2 full payments. Come to find out after the fact I only had 1 payment remaining and they didn't even pay it. I received a certified letter that I had to pay this and excess wear and tear on my old vehicle. Come to find out after I bought the vehicle the NMAC does not accept 350zs in there pull ahead program. Well Nissan 112, so they say they will pay the 1 payment after I spoke with them they actually included those 2 payments in my bill of sale. They are crooks and if I can give anyone advise its to look at your sale very clearly and know what your signing. I have bought 3 cars from them and I tell you its the last. If I can make any difference at all by influencing you to go to another dealer than paybacks a b![protected]@*.

This dealer happens to have spent the last 20 years dumping rubbish into the river behind his dealership and burning parts of cars. Seriously you can walk in this river and find any car replacment you will ever need - including gears -air filters, car carpets, exhaust pipes, drive shafts - and thats just what Ive pulled out so far :/

The pictures not the best but trust me - its an car park in river and on the banks- literally.

Sadly the Irish EPA cant do much about it as he has stopped in the last few years but he wont clean up the mess he has made so far.

I had looked at and test drove a Nissan. I looked at the car a couple of times. The gentleman called me and said they needed to move some vehicles, being the end of the month. He said they would give me the $500 stereo and wanted to make me an offer. We made the offer of which included the stereo. He said because it was such a great deal, it had to be done that night. At this point it was alittle after 8 pm. I got there to sign the papers and he said ole, the cd in the radio was broke and ordered a new one of which it would take three days to get. I didn't think much about it. When I got the radio, it was not the same one, but a much cheaper model. I called him immediately and he denied it. I can't prove it, I didn't take any pictures or anything, but I do have a witness that saw the radio when we test drove it. It had an ipod hookup, and the round button lit up. This radio had neither. I don't think they should get away with this sort of thing.

I paid 948.70 to have a tune up on my car. They replaced 5 ignition coils, and 6 spark plugs, and they were suppose to install original parts from Nissan, and they didn't, plus I was over charged for those parts.