Nissan
Reviews and Complaints

I went into Future Nissan and was very hesitant to purchase a car there as they had previously ruined my credit through excessive credit inquiries. I explained to everyone I came into contact with that I only wished to finance through my credit union, Golden 1, and would go directly to them if Future Nissan could not guarantee that only one inquiry would be placed on my credit. Bill Zupo and Adam Maatoug both offered their personal promise that only one inquiry would be placed on my credit. I purchased the car and signed the documents. I was told in the closing document office that I was approved by Golden 1 credit union at 4.99%, which is the rate I signed in my loan documents.

The following day, I woke up and checked my credit report. I was shocked to find five credit inquiries had been placed on my credit (so far, more may follow). I was informed upon inquiring that Golden 1 had rejected my application. The day was consumed by me going to the dealership and pleading my case, to no avail. When I asked Bill Garner last night what would happen if financing never worked out with Golden 1, he said they would continue to "shop" my credit until they found a loan at 4.99% for me, or they would pay the difference in interest. When I asked, "even though you all promised and verbally agreed to only run one inquiry and knew that I would only finance through Golden 1?". He responded, "Yes, we will continue to run inquiries until we get a loan." Bill Garner also refused to cancel the contract, despite Adrian Oliphant informing me that he has the power and control to do so.

This dealership will tell you whatever you want to hear to get you to buy a car. This constitutes FRAUD. Avoid this dealership at all costs.

I bought a Nissan pathfinder with an extended warranty. My engine needs to be replaced per the dealer due to sludge. I have records on this vehicle for the two years I have owned it. My claim was submitted two months ago, I was passed through over 8 agents in two months to handle this case. The customer service was horrible. I was told that my claim has been denied due to sludge and them not being able to determine when the sludge built up. Since I have records for the past two years they can not guarantee the condition on the vehicle when I bought it, even though they were the ones who sold it to me. I was told by regional office that this is a risk the buyer takes with buying a used vehicle. I bought from a dealer AND an extended warranty. All in all, Nissan refuses to honor the warranty and my truck is still is sitting unrepaired.

I have a 2003 Nissan Murano that I have maintained it like I should. I have been repairing many issues that have been happening over the past 2 years and now a major repair has happened that I am very upset about. The total carriage that holds the motor has rusted out so bad that it has caused the ball joints to go and the tires that I just purchased last year have to be replaced. When I went to Nissan about it, they said they would give me 10% off of the part that is already an escalated price which I found out because I took it to another body shop that is chargingme 1/2 the cost to repair it but yet it is still going to be possibly 3000.00 to repair. I don't have the luxury of just purchasing a new car so I have to find a way to fix it. How many more things will happen to this car now? I feel that this car should have lasted much longer than it has without these problems so far. I will never buy a Nissan again if you want to have a car for more than 4 years. It is just not right.

i just wanted to buy a car.

i wanted to take it to mexico.

then...i decided to buy it there.

i now have a email response from the dealer that must have some sort of virus. if i click on their email, it shuts everything down. only their's.

everything else works unless i try to delete their message.

i hate them,

they *** up my computer

they suck.

enough said.

tried not to use capitals or explanations.

you probably get the point. if i have to use more space then this is it.

they just want at leat 100 words...

are we done yet?

thanks,

I recently bought a 2010 Frontier.Its 2 months old.The lanyard on the gas cap snapped.I went back to the dealer and they said i had to pay for it.

I argued for only a minute then thought i better drive over there and argue so that other customers will here the complaint as well.

Last Nissan i buy. Period.Worst custome service.Way to go MIlton Nissan.

They like to take your money and run.

I should have bought a Ford pickup in the first place.

You would think that after spending over 25, 000 dollars on a new vehicle, a simple gas cap would stand up.This is a principal thing.Not about the cost.

I own a 2004 Nissan Titan and on New Years eve, I had a hose that broke and I lost all my transmission fluid. I got it fixed right away and they said I lost every drip of fluid. In the next few weeks after I started to notice my transmission slipping. I first took it to Lokey Nissan in Clearwater and the guy there was no help at all and didn't even listen to me. I then went to four transmission places. The last one I went to showed me this bulletin It's TSB NTB05-022a (August 1, 2005) and is for:
04-05 Titan (A60)
[protected] Armada (TA60)
I can not look it up online, but mechanics can. I do have a print out of it. It basically says that the transmission cooler line has been known to leak and to replace the hose and hose clamps. I went to the place that fixed it on New Years and showed them the bulletin and they said that it was the same hose that they replaced.
I then proceeded to look up on Google Nissan Titan transmission line leaks and found a bunch of people with the same issues. I even read one that wrote almost word for word on what happen to me, but his caught fire
Two people from Nissan both told me that a Bulletin is only turned into a recall if enough people complain about the issue.
I spoke to a Stephanie from Nissan and she said that there is nothing they can do about it. I asked to speak to someone above her and she said she is the highest there is.
I just do not understand how if Nissan knew about this issue why they didn't put out a recall or at least let Titan and Armada owners know to get it fixed. Nissan now wants $4000 to fix it.

http://www.facebook.com/?ref=home#!/pages/People-who-do-not-like-Nissan-or-have-issues-with-them/139785442751421

My son goes in to buy a truck and after 6 hours and 1 Salesman and 4 managers agrees in principal to a deal. I go up the next day to finish the deal (having communicated a two hour window before a flight) and waste 1 hr and 40 minutes before we get into finance. Needless to say - I had to leave and all was put on hold with a modest deposit. After my trip, we start the excercise again and as we're going through the finance numbers they have $500 less for our trade. After sorting this out we have to write a back up contract with their bank in case my bank won't give Pinnacle the same rate (meaning without anything for pinnacles efforts). I finance at my credit union and now find out that I have two loans. Ray in finance is a nice guy, but inept and suffers from a very poor memory perhaps. Details of follow up ocnversations are lost, etc. It will be worked out in the end however I highly recommend finding another dealership unless you're prepared to go through a whole lot of nonsense! Never again for us, and all of our friends and family will know better too.

Avoid this dealership at all costs! My experience: Bought new '10 Altima SL end of May 2010. Returned 2 weeks later to have the following done: moon roof wind deflector installed, window tint installed by nearby outside vendor, and pinstripe applied. The deflector was installed immediately, and next on the list was to take the car to the outside vendor for the tint. Several hours later, I was informed that my car was almost finished at the vendor. It was after this that all the trouble began, and following is the body of the letter I sent to Tim Pohanka:

"When I decided to purchase a new Altima, I researched several dealerships in the greater Richmond area. I came to the conclusion that Pohanka Nissan of Fredericksburg would best suit my purchase. This determination was made even after one dealership four hours from my home offered to deliver a new Altima to me at my home address without my ever having to visit their location. Also, Victory Nissan of Mechanicsville is just 25 minutes from my home, whereas your dealership is one hour from my home. I never thought that purchasing from your dealership would turn out to be the bad decision in my purchase of a Nissan product.

You may think that you are aware of everything that transpired in the unfulfilled promise of a pinstripe for my Altima, but you are mistaken. After several questions to Ken Kerr concerning the stripe on the day of my purchase, May 29th - he never treated the stripe as of any importance. It was very important to me as it was part of the $795.00 add-on tag which was portrayed by Ken as not optional, and included the locking lug nuts and nitrogen in the tires. I felt that if I was going to be required to have the pinstripe, the least your dealership, and especially Ken, could do is provide it without me having to nearly beg for it. And then on June 12th, when I returned for my window tint and moon roof deflector, from morning to afternoon, it was still like pulling teeth to get Ken to check on having the pinstripe applied. I was the one who had to go to him and inquire about it, and it took hours for him to get an answer for me. Of course, as I already told you, the answer he gave me last Saturday, and which he denied in my phone conversation with him on June 14th, was that the employee who installs the stripes was off June 12th and the other employee he spoke to about applying the stripe was inexperienced and Ken did not trust him to do it properly. I did not want to argue at that point, and after all of the trouble with the mix-up with the wrong vehicle being delivered to the tint shop, I let it go with Ken promising a phone call Monday, June 14th, with a date when I could return to have the stripe applied. I had already made up my mind at that point that I was NOT going to drive an hour each way and burn all that gas and put all those miles on the car for a simple pinstripe application.

When you and I spoke on the phone June 14th (and I admit I was very angry with Ken at that point), I really thought the matter had been handled to my satisfaction. Then today in the mail I receive the promised refund for the pinstripe. I have returned the check to you as I am greatly insulted at the amount. You may as well have made the check out for one cent, because $25 out of the $795 for three items is a slap in the face as far as I am concerned. Allow me to note that the customer whose vehicle was mixed up with mine for the window tint was offered (in my presence) a free window tint job by your service department for her trouble. That's a $280 offer! And while I agree that she was put out as much as I, how in the world do you equate my $25 refund to what was offered to her?

I was really hopeful that after our conversation I could put this matter to rest. The paltry refund I received has made me lose total confidence in your dealership, and you must realize that what has happened to me will result in an untold amount of bad advertising as I will let everyone I know to never purchase a vehicle from your dealership. I fully expect that you will ignore this letter and write me off as just one disgruntled customer. So I have learned my lesson and will take my future car purchases elsewhere."

Tim never responded to this letter. I returned the $25 check to him with the letter, and at the end of 2010 Pohanka's accounting dept. had the nerve to send me a letter inquiring as to why I never cashed the check, and if I had lost it I could either request a new one, or they would write the amount off their books if they heard nothing from me!

Nissan corporate sent me their standard customer purchase satisfaction survey within weeks of buying the Altima. I filled it out, relating that I was very happy with the car, but disgusted with the dealership. Nissan understood and sent me a $100 AmEx gift card. At least I know Nissan cares, even if Pohanka does not. I will NEVER buy another car from ANY Pohanka dealership!

I recently embarked on a trip to British Columbia, Canada from my home town of Edmonton, Alberta. I had prepared for this trip for three (3) months, factoring in all possibilities, spending money being one of my main concerns...As flight fares are currently to the roof, I decided to drive. My vehicle is a 2010 Nissan Murano, LE, with a milage of 15 k prior to the trip. I had recently taken it in for service and was all set to go. On my way back home, in a secluded part of British Columbia, between Revelstoke, BC and Golden BC, the traffic had slowed down to creeping speed of about 5-10/hrs when I suddenly heard a loud popping and almost deafening sound.
I looked around at first thinking that the sound had emerged from one of the many motorist behind or in front of me. Then shortly after the wind started coming into the vehicle..I got out of the vehicle and discovered that the front portion of the sunroof had exploded...If this is a factory defect, why isn't there a recall on these vehicles...Neither the Nissan dealer or customer service whom I had contacted within minutes after the incident had done anything to remedy my issue...Please help?

DO NOT buy/lease from Nissan Power in Chandler. They are crooks and scam artists.

I recently leased a 2011 Nissan Rogue. The salesman ran my credit, showed me the payment options, we agreed and I signed the lease and drove off with the car. All indications were that the car was mine. He never once stated anything about a spot delivery, which means there was a chance the lease could be denied later, or I could drive off with the car and they work the details out later. Never once mentioned that to me. They called me a week later and said I was rejected because of my credit history. My credit has been near flawless over the past few years. It was 4 years ago that I had a lot of issues. I've worked really hard to improve this. Over a week later I was told my contract and lease agreement meant nothing and I had to bring the car back. I was never told this and had all legal documentation and lease agreement to show.

They said I wasn’t approved to lease, BUT was approved for a loan to buy the car?!? The "best" they could off is $414 a month for 60 months. They could get it down to around $380 a month for 66 months. I came into the dealership thinking between $350-370 tops a month for 60 months to buy. I know my credit isn't that bad. I don't know what APR they were offering, but every article I read about this "spot delivery scam" is coming true to a T. They called me back a week after we got the car, told me I wasn't approved, told me I had to return the car or pay more money for more months. 3 weeks later, I am still negotiating. It's ridiculous. I haven't had peace of mind in 3 weeks because of Nissan. I told them that I couldn't do those terms and said I would bring the car back on Saturday (it being a Thursday).

They called me back, first time in a week mind you, and said they just got word from their "higher ups" and that this situation has to be resolved today. Funny, how they let me drive it for three weeks, but when I say I'm bringing it back and didn’t want to compromise to their new deal, they want it back immediately. I honestly think they thought I was going to buckle and accept their terms. When I didn't, all of a sudden this is an urgent matter that must be resolved immediately. This is how shady and terrible it makes Nissan and their customer service look. They tried to scam me out of more money, I held my ground and they wanted to retreat, causing my wife and I 3 weeks of misery.

I filed complaints with Nissan corporate and was told they have no aurhotity over the actual dealerships. Great help their customer service was. I also filed complaints with the Better Business Bureau and the Arizona Attorney General, whom told me despite the legal contract, if the financing wasn’t approved I have to give the car back. I still am in shock at this scam. I don’t get it, they definitely won't be able to sell this car as new any more as it has close to 900 miles on it now.

I felt absolutely hassled and scammed. It has now been three weeks to the day since we got our car. Every day has been a nightmare. I've tried calling the dealership for the last week and a half. It just rings. No one picks up. I've had only two return phone calls. This is the worst experience my wife and I have ever had.

I want everyone to be aware of this spot delivery scam. Make sure you are 100% sure the car is yours and approved before you drive off.

And, DO NOT buy or lease from Nissan Power in Chandler. They are crooks and scam artists. Terrible customer service and no regard for people. All they care about is making more money at ANY expense.

I have had nothing but bad problems with my 2008 Altima that was purchased at Texas Nissan of Grapevine. It has been in their shop off and on for the 2+ yrs that I have had it. I took it in today due to heavy exhaust smoke and Scott (service guy) immediately told me "this is normal smoke". I explained the situations of the smoke further, and that other people had noticed it too. When he pulled my car up in the computer and noticed it had not been to the dealership in 20, 000 miles (because I refuse to give them more of my money and take it locally to be serviced) he started telling me there was an engine problem and I would have to show me receipts for all of my services at other places. This is a lie as the car is still under warranty and should be fixed. I also find it ironic that there was no problem according to him, but when he noticed I had not brought it in for any routine service to them it all of a sudden had an engine problem I would have to pay for. POOR CUSTOMER SERVICE at all times, and everyone there is crooked. I would not buy another Nissan ever due to all the probelms I have had here.

Issue with Nissan Murano Ttransfer Case. 2007 Nissan Murano Murano with 77, 000 miles; seal malfunctioned/exploded causing oil to leak; trasnfer case must be replace at a cost of $4, 500. Both mechanic and service at dearerhisp said they had not seen anything like this before. After doing research found that this has been a problem with the Nissan Murano and Nissan has known about it and decided not to recall any of their models. Contacted Corporate to explain that I should not be incurring the charge. They set up a file and after review said that because it was not under warranty they would not cover the expense. the contact at Corporate was Valerie, a regional specialist; extremely rude and unprofessional. I am seeking legal action; possibly under the lemon law

Been driving Nissan Maxima's since 1985. Sometimes owned two at same time. Our 2008 is the end of the line. Nothing major but despit regular dealer maintenance a continuing run of small bumps that add up to poor dealer service and poor Nissan performance. The battery went at 11, 000 miles (two years) with no replacement allowance adjustment. On-going complaint about poor ride and tires losing air are in the record and at 17, 000 miles (30 months) two front tires replaced at full cost. Leather seats stained by unknown agent - no kids ride in this car - and not able to clean them. Even our key fobs needed to have the batteries replaced. The check engine soon light constantly goes on because of an emission failure - part replaced twice so far. Complaints to the dealer are useless, "original equipment not made to last"; meaning I need to spend big bucks to keep my car going. Nissan does not think I have a quality issue and our dealer does not think hitting us up for full price replacement and loss of confidence in the product is any concern of theirs. I do not expect to be buying a Nissan or any other brand from this dealer.

This company has very deceptive practices. This is my third and last Nissan I will be leasing. I gave this car away on Leasetrader where someone took over the lease. At the end of the lease period, the person that took over the lease extended the contract with his name on it only. Yet it still appeared on my credit report and I got phonecalls from Nissan that my payment was late. I told the rep my lease contract expired and it was only extended by the person that took over the lease. She said, "No, I have a copy of the contract here with both of your signatures on it." I asked for a copy of the contract and the rep refused and said I wasn't allowed to see it! I'm like ITS MY CONTRACT if you claim my signature is on it, why can't I see it? She still refused and I spoke to her manager. The manager said I can get a lawyer if I want. I hung up and was able to get a hold of the person that took over the lease and he faxed me the contract. On the contract was just his name and signature. Called back, got a rep from India, which is 99.9% of the case on Nissan customer service. First time, they had no idea what I was talking about or tried to pretend they didn't. Second time I called, they put me on hold and then hung up (B.S.). Third time they said something to the effect of, you are still a co-signer so when he signs for it, he's signing for you too. ILLEGAL practice imo.

Very long story about a car warranty issue: Nissan of Manhattan lied about what was covered: http://answerguy.com/2010/11/24/nissan-manhattan-stole-money-bad-customer-service/

I will try to be as nice as possible, especially since I am furious.

My brother recently went to Bay Ridge Nissan dealer with a friend. He does not have much knowledge when it comes to purchasing a car period. His saleslady was Florence. She and the general Manager, I believe his name is Dimitry, played number games with my brother. They sold him a 2009 Nissan Sentra that was supposedly a Pre-owned certified car. The listed price was $13, 995 and when I checked on the internet a day after he told me he purchased a car from them. I quickly went on their website and checked out details of the car. On their website the car was not listed as Pre-owned certified and it says finance now at $9, 995.
Here is a list of their scam in this deal:
- Sold car at price of 10, 995 difference from internet price
- Told my brother the bank requires LoJack to be installed (who the heck installs a LOJack in a darn Nissan Sentra? This is not a BMW and NO, it is NOT requirement! So do not let them talk you into getting LOJACK! You will have full coverage insurance that is all the bank should care about because if you car gets stolen and totally damaged the insurance will pay out the market value of the car.. So please do not fall for that)
- He was charged for preparation fees (prep WHAT? a freakin used car? you don't charge prep fees)
- They talked my brother into getting extended warranty. People, extended warranty is a stupid scam to get more money out of you. You DO NOT need it. Never buy extended warranty or the extra insurance in case your car gets stolen or whatever it is. You don't need it.

I can't remember the other charges they tagged onto my brother's contract. Luckily, he put the 1300 down payment on his credit card. I told him to call up the credit card company right away and explain his situation stating that he got ripped off from the car dealer and would like to cancel deal and get his deposit back. The credit card company credited his account right away and put in the dispute.

When purchasing a car, if you are asked to put a down payment or deposit to hold a car, NEVER EVER put cash because if you feel you're getting ripped off and call them the next day to cancel, it is very HARD to get your cash back, but if you charge it you let your credit card company deal with them. It is easier. After the dealer gets your cash, that is the end of it. Kiss your money good bye because you will have to call cops to help you get your money back.

So not only did the final price come out close to 16k for a stupid Nissan Sentry which he could have gotten a used BMW or a nice used luxury car, the saleslady Florence and Dimitry got my brother to sign finance documents and bill of sale. They did not give him a copy of any of the documents he signed. So i asked Dimitry, "how do you expect him to register a damn car without information of the car if you don't give him the bill of sale?", He gives a deposit on the car, shouldn't he get a receipt for such a big purchase? Dimitry said, yeah Florence wrote the information on a piece of paper and gave it to him. Hmm.. Why would you write information on a plain piece of paper. It should be a bill of sale and everyone should get a copy of all documents they signed.

We told him my brother has no interest in taking possession of the car. Thankfully, my brother was stupid enough to sign papers but he didn't take possession of the car for some reason. I think it was because he needed to ask me questions about the insurance. So they keep calling and telling us that my brother has to come back and sign other documents if he doesn't want the car or else they will start charging him storage fees. Storage fees my a-- because the car was never registered, insured and he didn't get any legal documents from them and never made a payment on that car because he never went back for it.

So whatever you do, if you wish to buy a car at this dealer make sure you are smarter and one step ahead of them. Play number games with them if you want.

As a follow up to my above referenced unhappiness with Nissan of McKinney, I have to say that since they became aware of my level of unsatisfaction, they have really gone above and beyond to make sure that I was satisfied. I have been contacted numerous times by the service manager and the owner. To be honest with you, I would delete the post if I could figure out how. But, all in all, I feel they have met my expectations and appreciate them rising to the level of customer service that I think we, as consumers, deserve. So...I applaud you! Thank you, I guess you get to keep this customer after all.