Nokia
Reviews and Complaints

47, Orchard Avenue
Southall
London
UB1 1LG
Dear Sir/Madam
I am writing to request advise from you regarding a matter of a mobile phone Nokia 5530 ExpressMusic that I bought at GLAMOUR UK on the 21th November 2009, after three month I got a problem with it, it didn't switch on, return it to them they told me they will send it back to Nokia Care and if they can't repair it they will give me a new one. On the contrary they gave me one which is a second hand and it don't work properly, and also I can't get access to the internet now.

Could you please advise me on how I should proceed now?

I look forward to have an answer from you.

Yours faithfully

Valentino

Dear Sir My mobile stolen from house
Date : 13/06/2010
Make : Nokia
IMEI Code: IMEI:[protected]
My contact No:[protected]
Maile addres: [protected]@yahoo.co.in

From,

Rehis.t,
Structural civil architect,
Adarasila civli structural architects,
Koramangala,
Bangalore.
Mob:[protected], [protected]

To,
Whom concerned

Dear sir,
Sub : mobile lost

I lost my nokia n95 mobile handset today morning on a rush bus journey from st.johns hospital junction to koramanagala 1st block junction in a bangalore public bus(bus route no.340). i have immediately registered a written complaint to koramanagala sub inspector of police. kindly help me to trace this mobile.

Its details: imei:[protected]
My email : [protected]@gmail.com, [protected]@rediffmail.com
Missed date : today [protected])
Phone model: nokia n95 made in finland,

Purchased from:consolidated gulf co.wll,
Al-najada, doha, qatar
Ph:[protected]
Email:[protected]@cgulf.com
Purchased date:11-jun-2010

Sub dealer adress: city centre al-sad;doha, qatar
Store code:001c
Item code:rm159
Invoice no:6276
Purchased date:11-jun-2010
Ph:[protected]

Mostly calling numbers [protected], [protected], [protected].

My home address:

Rehis.t
Tharammal house,
Omachapuza-po
Theyyala via,
Malappuram dist,
Kerala,
India
Ph:home:[protected]

The mobile connection number at that time was [protected]- tata docomo connection. now i made a duplicate of the same.so you can contact me on the same number.

Yours failthfully,
Rehis.t

first one mesege is arrive that look like from demo-nokia
In that message they afferd that you will win the 500, 000 Pounds..
email address is "[protected]@gmail.com"

scheme:- "nokia tele promotion scheme"

when we replay that :

from U.K: mail adddress is "nelson.[protected]@financier.com"

2-6 Boundary Row. SE1 8HP
London. United Kingdom.
Tel: +[protected]
Date: 7th July, 2010.

Dear Winner.

Good to hear from you regarding the NOKIA SWEEPSTAKES PROMO. My name is Dr. Nelson Charles. I am the Nokia Cash officer assigned to your award on the Mobile sweepstake.

In line with the commemorating event marking our 142nd anniversary; we rolled out over £10, 000, 000 (10 Million Great Britain Pounds) for our 142nd Anniversary Draws. Participants were selected through a computer ballot system drawn from 20, 000 individual mobile phone numbers from the 45 mobile networks from Australia, New Zealand, North America, South America, Europe, Asia and Africa as part of International Promotions' Programme, which is conducted annually in London, United Kingdom.

This promo is approved by the British Gaming Board and also licensed by the International Association of Gaming Regulators (IAGR). This promo is the 1st of its kind and we intend to sensitize the public.

NOTE: To begin the verification process of your prize £500, 000 GBP, you are required to fill the verification worksheet below and send to nelson.[protected]@financier.com

**Personal
Prefix (Mr., Mrs., Ms., Dr., etc.):

First name:

Middle name:

Last name:

Date of birth (yyyy-mm-dd):

Address:

City:

State/province:

Country:

**Winning Information
Winning mobile number:

Email address:

**Employment and business
Occupation:

Address:

On behalf of all members and staff of NOKIA congratulate you on your win and wish you the best of luck as you spend your good fortune.

Thank you for being part of our commemorative 142nd Anniversary Draws.

Yours faithfully,
Dr. Nelson Charles
Financial Director.

Copyright ©2010 Nokia. All rights reserved.

when we read this message and replay them another message will come

like this "

2-6 Boundary Row. SE1 8HP
London. United Kingdom.
Tel: +[protected]
Fax: +[protected]
DATE: 9th July, 2010.

Attn : name of you;

We the members of the verification team on behalf of the NOKIA MOBILE PROMOTIONAL AWARD UK, have today declared you winner of the lump sum of £500.000.Great British Pounds. You are been found worthy for the said grant after verifications was completed by this team as assigned by the Award company.

As we have deposited the said amount (Demand Draft) and your winning certificate with the MPC EXCEL LONDON COURIER SERVICE. Along side with all legal documents which will serve you against all governmental queries. This Courier company, is responsible for the delivering of your winning prize to you at your given contact address. You are hereby advised to contact the Courier company through e-mail using the contact details below:

COMPANY NAME: MPC EXCEL LONDON COURIER SERVICE.
E-MAIL: mpcexcel.[protected]@execs.com
TEL: +[protected]
FAX: +[protected]

Use the contact details above to contact the MPC EXCEL LONDON COURIER SERVICE. And provide them with the followings:

SCAN IDENTIFICATION PROOF:

FULL NAME: ... ... ...

CONTACT ADDRESS: ... ...

CONTACT NUMBER: ... ... .

When contacting the courier company, kindly indicate the code number : NAP/3561/10 as a reference

Upon submitting the above information to their office, you will be given the guidelines on how your won prize will be delivered to your address. Please you have to respond promptly to all instructions to avoid any form of delay to receiving your winning prize.

Yours Faithfully
Dr. Charles Nelson
Financial Director

then we replay the " mpcexcel.[protected]@execs.com "
this agent company, , , ,

after some day some one is calling is name is "--------- "

he says that you deposit the 25, 000 to collect your prize

he gave the a/c no [protected] and pan no is CLFPS3508F.

So its fake don t forward any step about this

please take the action about this ...

initialy they give me free mobile internet pack for January to March, after that i have call to customer center to deactive mobile internet & even i have sent mail to them. but still now they are chargeing me 100 Qrs. per month for 4 months.please help in this regards. my mobile number : 6009148.

Best regards,
N.Prasad

Dear Sir/Madam,

i have purchased my nokia6303c mobile phone having IMEI No. [protected] on dated 23-03-2010. but this mobile has hanging and Keypad problem. i have sent this mobile for service center 4-5 times but i am still facing this problem again and again. Now i am sending this mobile again to Nokia service center, Chandigarh. It is requested to please replace my faulty mobile.

I shall be very thankful to you.

From: Mr. Premnath Chopra
Mobile No. [protected]
Address- 23/A Sarabha NagarNear Raru pind, Jalandhar

Dear sir

I am j.manivannan i have lost my mobil on 1.7.2010. the IMEI number is [protected]. Please findout my mobil phone.
Thanking you

Nokia Complaint Department,

I bought Nokia N97 Mini on 25th December for Rs.23000/-

In the first week of january, my phone got hanged and i was unable to start the phone. When i contacted nokia customer care, they told me that there might be a software problem and i need to take the phone to customer care. I took my phone to the Nokia Customer Care and after waiting for 2 hours i got a reply that my phone needs to be taken to the Headoffice due to software problems and it would take around 15 days for the proceedings. I received my phone after 20 days and it worked properly for just one week and again the hanging and other sorts of problems starts arising.

When i contacted nokia telephone helpline then they informed me that these type of problems are normla in nokia phones and my phone is okay, still if i want to confirm in that case i can get my phone software reinstalled from the customer care.

Due to lack of time and non availability of holidays i was unable to take my phone to customer care and get it checked. Now last week again there is a problem with my phone due to which i took it to customer care and they told me that it wud take 15 days to get it corrected. The problems i am facing currently are:

1. SIM card not detected
2. whenever i got to a no signla zone, the phone gets hanged and i have to take out its battery to get it started again.
3. after 4-5 days, phone gets hanged and all the messages automatically getts deleted (due to which few of my important messages got delete)
4. phone gets hanged atleast twice a day n den restarts for which nokia helpline said that these problems are normal in nokia phones.
5. after every 2-3 days, the qwerty keyboard and all the others keys stops working including the volume keys and power key. only the touch screen is functional. To get the slider and qwerty keyboard to working position again, i need to take out the battery and and start the phone again.

Because of all these problems, i am fed up of nokia and its services. If in the first 6 months of buying a phone worth Rs 23000/-, nokia customer care wud keep my phone for 1 month then whats the point in Buying such a phone.

I bought Noia because of its brand name and goodwill in market. But if such problems prevails, then nokia will soon be out of market because no one would spend 23000 for buying a phone which have so many problems if he can buy the same phone for 5000 or may be 6000 of some other brands with the same problems.

So i want my phone to be replaced and a surity that i would not face any such problems in future. Otherwise i dont want any replacement, just refund my money back.

For further details regarding my IMEI no. and from where i purchased the phone, call me at my below mentioned phone.

Thanks
Keshav
+[protected]

Hello Sir,

I bought a Nokia-6500 in Nov-08. From Sept-09, I was facing some problem with the keypad functioning of my cell, but it used to happen sometimes only. Whenever i took the phone to Nokia care, they used to tell me there is no problem. Now the keypad is not working except the on/off key, and since the phone is not in warranty now, Nokia care guys are charging me.

I am not getting why Nokia Care (Pune-Aundh) was not able to identify the problem when my phone was in warranty. Either they were not able to identify or they "NEVER WANTED" to identify it.

Respected sir,
i, ramkrushna. e. nandanwar, sde, bsnl, nagpur beg to state that nokia care services are not aware of their responsibilities they are betraying customers. sir there was some problem in my cell phone nokia n-96 after disscussing with nokia care it came to be known that due to one software cell phone was hanged, so software was changed but after this keypad was not following the software so keypad also has to be changed. after above process I have paid the bill and fullfill required process honestly but they betrayed us they fooled us the keypad was not at all changed and after complaining about this matter they started misbehaving with me and used bad language and said, 'go to hell'. and they themselves are confused they are reporting wrong problems in our mobile just to gain money.
is this the way to talk with consumers?it was unexpected they are destroying the name of this company. we tried hard to get rid of this problem but all in vain. sir I hope u will help us to solve this problem if certain actions are not taken then we have to move to consumer court.
name and address of the shop:
milaps electronics
sanskrutik sankul 2nd flr; jhansirani sqr; sitabuldi, nagpur-440012
ph. no.[protected], 82, 83 email:[protected]@gmail.com

complaint details:
company's service job sheet no.000003 dated :5/6/10 and 7/6/10
my nobile imei no.[protected]

complainant details:
r. e. nandanwar
mob. no:[protected]
email: apeksha. [protected]@gmail.com

thanking you

Hi, like so many other people I have received a text message from (+[protected]) quoting "your mobile num has won u 500.000 gbp in the nokia uk promo. e-mail your name and number to our london office: [protected]@live.co. uk ; call: +[protected]"

So can somebody pls verify if this is fake or real? my email: iva. [protected]@gmail.com

Thanx

I have submitted my nokia mobile model number 3500c to Nokia care Centre at Anand International Behala, 233 Diamond Harbour Road, Kolkata. My mobile set had to undergo the changes of LCD with estimated amount Rs.1500/- It was done in due course. During delivery I got to know that this centre is not accepting credit card. There is no display board in the centre that" we are not accepting debit/credit card"

I am little surprised to see that. It is located not in the remote village where phone and internet is not working. The amount is not too small. I called up your help line also. They could not help. I talked with Mr. Dara Sing at around 1 pm. I used to visit Nokia Care Dalhousie and Toolyganj. They used to take both credit and debit card.

If you notice most of the customer are forced to pay cash or carry cash if they are going to visit the centre. It is not that they will not use it if you start. So kindly look into this.

I/we received (and responded) to this, following an sms alert to my girlfriend's phone, and it has resulted in (as expected) great disappointment to her, in serious need of money/luck:

"nokia uk mobile promo

Nokia house. summit avenue southwood
Farnborough hampshire gu14 0ng.
United kingdom.

Congratulations to you, nokia is celebrating it 145th anniversary and as a means of promoting it product by supporting humanity world wide.
The draws was conducted by a random selection of mobile numbers from an exclusive list of 80, 731 mobile numbers of individuals and corporate bodies, picked by an advanced automated random computer search from over 200 telecom companies directory all over the world. however, your mobile number has been verified and assigned to verification number (vyz-120-832). be informed that we have in our possession instruments of payment for the sum of & pound;200, 000.00 (two hundred thousand great british pound) to you. fill the verification form below and send it back to us.

1. full names:
2. date of birth:
3. present home address:
4. country of origin:
5. tel/mobile/fax:
6. verification number:
7. winning mobile number:
8. occupation:
9. sex:
10. total amount won:
11. anual income:
12. mobile network:

Yours sincerely.
Johnson walden
Tel: +[protected]"

Having seen many similar earlier complaints, I would like to know what the 'real' nokia is doing to stamp on fraud alerts.

Thank you

kya batau itni fudu service patiala 22 no. phatak ke nokia care center ki unka manager harry duniya ka sabsea bada loddu hai uski shakal itni gandi hai ke niyat ka toh uske chere ko dekhkar guss ho jata hai sala custmor ko gali nikalta hai haramjada kisse din pitteh ga . sala kutta hram ka pilla

Tue, june 8, 2010 10:55:03 amverification confirmation {choose a convenient and affordable option}
From: nokia promo view contact
To: larry hodges

—

Nokia house, summit avenue, southwood,
Farnborough, hampshire,
Gu14 0ng london united kingdom

Verification confirmation

________________________ ___________

Once again congratulations, we the staffs of nokia congratulate you as one of our lucky winners. your mobile number have won you the sum of & pound;350, 000.00 gbp (three hundred and fifty four thousand great britain pounds) and all information concerning the facilitation of your claims will commence as soon as you fill and submit the nokia payment release form attached to this message.

Note: your mobile number tagged to your winning verification number is

Verification no. : cn-[protected]

Every section on the form. to the best of your knowledge be correct so as to avoid any form of falsification which could render the form useless and might lead to disqualification.

Note: that your funds have been insured and no deductions of any kind can be made on your funds due to the following reasons as follows below

(1) funds has been insured to an high insurance policy that make it difficult to deduct from.
(2) beneficiary is the one to pay for any imposed charges against his/her funds.
(3) the british government stated in the bhc law book 45-1 stanza 12, that winning funds should be remitted in exact value of amount won to winner.

Your won prize is consisting of a nokia n95 series mobile phone and a sealed world bank cheque of 350, 000 pounds issued out in your name [which can be cashed at any standard bank in your residing country] and all nokia original certificates regarding this promotion.

Due to the amount of money coming in a cheque to you, it cannot be sent to your local delivery so thats is why we are going to use a diplomatic service delivery for the option you have chosen, and this diplomatic service will deliver your parcel to your doorstep and to whose signatory is on the nokia payment release form.

payment release form
form no. cn503/09
_____________________________________________________

Name:________________________________________
surname middle name first name

Winning mobile number_____________

Verification number_____________________________

Delivery options

Please select a courier delivery option that is suitable and affordable for you.

Tnt courier
Courier charges: & pound;650.00
Insurance: & pound;1650.00 (paid)
Administrative: & pound;260.00 (paid)
Total: & pound;650 .00 pounds
Duration of time: 24 hours
—

Fedex express
Courier charges: & pound;600.00
Insurance: & pound;1100.00 (paid)
Administrative: & pound;260.00 (paid)
Total: & pound;600.00 pounds
Duration of time : 48 hours
—

Ups courier
Courier charges: & pound;580.00
Insurance & pound;1000.00 (paid)
Administrative: & pound;220.00 (paid)
Total: & pound;580.00 pounds
Duration of time: 72 hours
—

United states postal service
Courier charges: & pound;550.00
Insurance & pound;900.00 (paid)
Administrative: & pound;200.00 (paid)
Total: & pound;550.00 pounds
Duration of time: 84 hours
—

Also be reminded that the deadline for the claiming of winnings is exactly one week after the receipt of this email. after this drawings period, your cash prize will be deemed to have been forfeited by you and will be re-used in the next edition of the nokia promo.

The charges are a little high because of the international shipping rate and the insurance cover we have undertaken incase of loss, damage or theft of your highly sensitive document. we assume all responsibilities in-case of any eventualities.

Note : the insurance and administrative charges have been paid by the management of nokia, you are responsible for the delivery fees of the courier service you have selected and this must be paid before the delivery is made to your address.

Delivery address:
__________________________________________________________________
__________________________________________________________________

Declaration
I __________________________________________ hereby confirm that all the information given above and attached copies of identification is to the best of my knowledge and is true and correct. any tempering or falsification of the above data render this claim invalid and void.
______________________________
date.

Congratulations once again.

Best regards
Dr. albert jones

Tel: +[protected]

Fax: +[protected]

Copyright 2010 nokia. all rights reserved.
...
...
This email and its attachments are strictly confidential and intended for the exclusive use of the addressee (s). this email and its attachments may also be privileged or protected by legal rules. if you have received this by mistake please let us know by reply immediately and destroy the email and its attachments without reading, copying or forwarding the contents.

Right now, the phone number: +[protected]. the email: [protected]@yahoo.com.

Dear sir,

I am shijo mathew from faridabad, i have to lodge a complaint regarding mine new handset of nokia model no. 2730 classic, which i purchased on 30th of april 2010. And its today 28th may2010 and i have visited to nokia care centre 3 times from the purchase date for resolving the problem, but the problem remain unsolved. The fault is been found from the date of purchase of the handset. On 7th of may i made a jobsheet for service of mobile regarding problem, fault ringer of handset, bluetooth problem, phone restarts / reboots and phone gets hanged. And i recived my handset back on 11th of may 2010, on a statement that the handset is now ready to use with no fault to it. From the next day onward i faced the same problem as above, but i couldn't visit nokia care while i was out of station. I had a talk to the customer helpline centre for the replace of handset, they requested me to have a visit to nokia care again, and on their request i had a visit again to the care centre regarding same complaint. And me issued the same jobsheet again. (Jobsheet no. [protected] / 100507 / 32)

Request you to kindly look into this matter and do the needful as soon as possible.

With regards,
Shijo mathew
House no. 1701, sector 29, faridabad
E mail id: - [protected]@yahoo.com
Mb. No. : - [protected]

R/sir,
My phone software is corrput due to boot faliure. After that I am give to it nokia customer care he is give me phone after 15 days.
When I am press *#[protected]# then screen is show me -

Serial no —
Made —
Purchasing date —
Repaired —

From: matt groves
Sent: wednesday, 26 may 2010 12:54 pm
To: 'chatswood'
Subject: re: lcd for a nokia 6220 classic

Dear & lsquo;nokia care’,

This is now an open letter.

You said:

‘sorry for the inconvenience. & rsquo;

Excuse me? although the person who responded to my email below may well feel contrite about the poor service this nokia policy provides, and understandably feel the need to apologise, your apology is not accepted as it is a very blatant lie; & lsquo;nokia care’ management are not sorry at all & ndash; they have deliberately created my inconvenience.

You said:

‘we are not authorised by nokia to sell parts individually. if you would like the lcd replaced, you will need to have it repaired by one of our technicians. & rsquo;

This is a narrow minded policy that will no doubt have aggravated customers before it aggravated me today.

Today I simply wanted a part from you. the part is easily replaced without a screwdriver. I can replace it in about a minute. your organisation is refusing to provide this part, insisting that to acquire it from you I must spend money on one of your & lsquo;technicians’ to install the part, and wait up to a day or more before I am able to use my phone again.

Your policy results in very poor service by you.

I have been told at your chatswood & lsquo;nokia care’ centre that:

‘all the mobile phone manufacturers do this’

What a lame excuse. translation: & lsquo;all our competitors provide poor service so, it’s resonable for us to do it. & rsquo; or & lsquo;you won’t get anything better from our competitors, so get used to it sucker. & rsquo;

Given the simplicity of fitting this part, it is like being told at my shoe store that to acquire a new set of shoes identical to the old ones, I must spend money on one of their & lsquo;technicians’ to put the shoes on my feet, and wait up to a day or more before I am able to walk normally again. note that we are not applying any skill to the selection of the shoes here, we are just putting them on and tieing laces.

It is apparent to me that & lsquo;nokia care’ is an oxymoron.

Every mobile phone I have owned since my 2110 in 1994 has been a nokia. seven of them? you could say I have been a loyal customer. your management has foolishly inconvenienced this loyal customer for (hopefully) the last time.

My current 6220c has been my worst nokia phone for reliability, with issues including
• intermittent reboot loops requiring removal of the battery to get the phone working again,
• the phone shutting itself off on receipt of calls several times each month,
• intermittent freezing during saving of video losing me precious recordings that can’t be replaced on many occasions i’ve used the video functionality,
To mention a few of the phone’s problems.

As part of the vocal minority, i’m doing you people a favour and letting you know my plans with regard to future purchases of nokia products, and how i’ll be discussing my experiences of & lsquo;nokia care’. as your marketing people will know, for every 1 in the vocal minority, there are 10 or 20 in the silent majority who feel the same way, but won’t tell you about it. most dissatisfied customers will just walk away from you to your competitors, and you’ll never know why.

Your marketing people should also know it cost more to get a new client that hold an existing client. you’ve blown it with this now ex-customer.

Wise to forward this email to senior management. they need to understand the consequences of their poor service (=marketing) decisions.

I will purchase the part I need on this occasion on ebay from a reputable seller who will give me what I want for a small fraction of the cost of your & lsquo;service’ (note the small & lsquo;s’) and who will have it shipped to me within a few days. I will then tolerate my last nokia phone for the remainder of my contract or I may chose to ditch it if the opportunity arises at my convenience.

I will share my experiences of & lsquo;nokia care’ with people I care about whenever stories about poor customer service are being discussed, I will probably publish this email thread on various relevant blogs for the information of others, and I will be careful to purchase a brand other than nokia for my next phone.

Regards,
Matt groves

________________________________________
From: chatswood [mailto:[protected]@nokiacare.com. au]
Sent: wednesday, 26 may 2010 9:05 am
To: matt groves
Subject: re: lcd for a nokia 6220 classic

Hi matt,

We are not authorised by nokia to sell parts individually. if you would like the lcd replaced, you will need to have it repaired by one of our technicians.
Sorry for the inconvenience.

Regards,
Customer service team

688 pacific hwy
Chatswood nsw 2067

Phone: [protected]
Fax: [protected]
E-mail: [protected]@nokiacare.com. au
View your repairs online: www.nokia.com. au/repairstatus
Dealer website: www.nokiacare.com. au/dealers

******************************************************************************************************************************************************************
This email and any attachments may contain privileged and confidential information and are intended for the addressee only. if you have received this email in error, please notify the sender and delete this email immediately. any confidentiality, privilege or copyright is not waived or lost because this email has been sent to you in error. it is your responsibility to check this email and attachments for viruses.
******************************************************************************************************************************************************************

________________________________________
From: matt groves
Sent: tue 5/25/2010 6:04 pm
To: chatswood
Subject: lcd for a nokia 6220 classic
Hi,

I need to purchase an lcd screen for a nokia 6220 classic. I do not need it installed for me, as the installation is easy (as you will know). I just need the part.

I would like to purchase this lcd screen from you early tomorrow afternoon when I will be driving through chatswood. please confirm (in the morning if you can) whether you have the screen in stock, and how much you can sell it to me for when I come by to pick it up.

Thank you,
Matt groves

Hi,

This is Jothikumar . i have purchased recently a nokia 5130 merely because of its cheaper price and wider range of services. Its been all going well for 5 months. Then came the storm, " contact service centre " problem . Gone by the advice of the mobile device, i have contacted the Nokia care. I have been informed, that it is a major problem in the model and it has to be sent to the Factory for repair. So waited for 15 days, as i had the trust that it is Nokia( very well known for its Brand name and reliability and service). After the First service it is goin well for another 15 days. then came another problem" not enough memory", when trying to play songs through music player. But i found a new way to rectify it, and was using the mobile with the same problem for another month. But after that, i got " white screen " problem where the phone does not boot at at all. I have Visited Nokia care and got the problem rectified. Again after 1 month, the problem continued. Its been 4 times i have visited noia care in 1 year. I am very frustrated and annoyed with the kind of service and quality of product that is bein offered. It's very horrible, that i would expect a important call and suddenly the phone won't boot at all. I have lost an important business deal because of this problem. will Nokia get me the deal back, or will they pay me the redemeption amount?. The answer is " Hell NO".
I write this because in future you susbscribers don go by Brand name. its hell of a waste. Everything will be gud n fine only until the company name gets stabilised in the market.

" In precise i have made one of the biggest mistakes by goin by the name 'NOKIA'. For that i have visted, visisting, and will be visiting NOKIA care. So i want to put an end to this. I m migrating to some other brand of mobile. BYE BYE NOKIA and long Live only the "BRAND NAME NOKIA"

This is True. this is not spam by anymeans and i m not against NOKIA.

My number is [protected]. I am ready to face the music. my email id is [protected]@gmail.com. if you want to call me please call me after 2 days, since it My nokia 5130 is again under problem.

imei - 354223/03/179850/7
model-5130 c-2
code-0577793
Thanks & regards,
Jothikumar P

I have purchased one Nokia-5130 handset vide cash memo no.817 dated 14th February, 2010 from your authorised shop SANTUSHTI at 39, D. H. Road, Saker Bazar, Kolkata - 700 008, West-Bengal, India, the IMEI No. of which is [protected], with 1-G.B Memory Card, which is mal-functioning after one and half months from the date of purchase.

The matter has been immediately brought to the notice of SANTUSTI, from where I have been informed that the same has to be got repaired by exchange of Rs.1700/- as it was detected water leakage inside the instrument, which was totally baseless as there were no scope to contaminate with water.

The problem I am facing that when it is switched on after the switched off, the display vanished and all the game, songs already inserted in the set were also disappeared from the insturment. However after 2-3 days I charged the mobile for atleast 3-hours and the display appeared as usual.

It has been observed that the display disappeared off and on which force me to face at great problem when I speak to my clients as I have a small business.

Under this situation I request you to advise the concerned shop to replace my handset immediately to redress my grievence under an intimation to me.

(The E-mail address of SANTUSTI is [protected]@gmail.com)

Your early action in this regard will be highly solicited.

Thanks.

s/d

Kakali Das Gupta.