Nokia
Reviews and Complaints

Worst experience. Very disappointing, why can't root this phone? An idiot was asking for money from a website called ''Techmesto.com'' to generate an unlock key. What is this Nokia are you trying to create a business here? Everyone says that this phone is unrootable, but why? It's my wish weather I want to root my phone and I don't care about my warranty.

I will never buy a Nokia phone again in my life.

Dear all;
Please let me know contact numbers and email of the Nokia India Upper level customer officials and grievance cell.
First I want to know the exact definition/meaning of "Liquid Problem" in Nokia 5.1 Plus. There was some problem in my Nokia phone display; some lines were appearing on it and nothing. So, I took it to the Neil Communication, an authorized service center located in sector 10, Noida. When I was waiting for my turn there, I seen that many people were having hot argument with the manager or something of that service center, because they were not happy with the solutions service center provided to them. Customers were arguing because service center was charging them some amount for some fake issues.
On my turn I went to the customer care executive, she was a girl, and I told her the whole issue and about the warranty. After knowing that this mobile phone is in warranty, she was just discussing about some liquid problem, I was amazed why this girl is just stressing on liquid problem. I already told her that my phone never came in touch of water and I never walked in rain by holding my phone in hands or keeping in my pocket. Then how is it possible to get liquid in it.
I was damn sure that there wouldn't be any liquid problem in my mobile phone. So, I just submitted it to service center and left for my home. After an hour I received the message that I have to pay 10812+GSt as the repairing cost of my mobile phone. I was really shocked after reading this, I just call back then to service center, and asked him about repairing cost, the guy told me that the problem is related to "Liquid Problem" and for repairing it will be charged. My phone is under warranty at the current moment.
At the last time (one week before), I have heard from many nokia users for the same Nokia Care service center that they are also facing the problem of "Liquidity" and they were also charged for repairing.
I want to know why Nokia Care are appointing unskilled/semi-skilled Service Engineer at the Care center, the Care center should be highly consumer/customer oriented, not for charging amount(the earning center)
Also I want to know where I have to lodge the complaint so that the necessary action should be imposed by the Nokia Upper level officials in this regards. Because Nokia Care Centre is sucking the blood of the customer in the form of money.

My phone has a charging issue...it's not charging n as a result it's totally switched off now.
I have took my phone to the nearest Nokia service centre. First they did not not give me any job sheet n said the part which is damaged is not available n it ll come soon. I kept on reminding them n they kept on delaying. But 15 days when I pressed them, they issued a job sheet and again asked me to wait...now it's been around a month n nothing is done. They are saying now tht since the new part is yet to come n in the meantime a same set with some software problem hv come n so now they ll remove the reqd part on the fon n place it in my fon...but I find it's highly unethical...so I m requesting to kindly intervene...n do something so tht I can get my fon at the earliest without any ill practice

Thanks

This is how the mail looks like :

Dear nokia winner, kindly open the attached file below and simply fill in the required information,
Than email it back to us email: info@nokiaconnect.com

People play smart games thinking that they can easily fool people. I request actions to be taken against this fraudsters who simply wants to send some stupid mails and easily loot people. may god sue their happiness throughout their life.

I was experiencing some issues with touch. When the issue couldn't be solved by formatting, software updares etc, as suggested by Nokia online care, they asked me to take it to Nokia service point. On reaching there, they opened phone and told that touch needs to be changed and will be charged 10, 000 for the same. I showed them my bill and it was ii nder warrenty.
They were reluctant to rectify my issue ok n warranty and started to look for reasons.
Finally they told me that before opening the phone they could see some gap on the back side and it proves that the phone was opened somewhere else and so damaged. And now they a re e asking me to pay 10k.
I asked them to show me any gap or damage marks, but they failed.
If Nokia is reluctant to provide service during warranty period, why do they give a one year warranty. This is a complete violation of consumer rights, with Nokia having a final say.
Hope someone looks into the matter .

Dear, I purchased my mobile, Nokia 7 plus. vide invoice No7098038058 dated 30. 8 2018. .from M/S Digilife distribution & marketing services ltd. Delhi India. Total price I paid Rs 25999/-. The customer code is [protected]. I was facing lot of mobile charging problem for the last about two month ultimately it stopped./dead. I contacted to M/S Star communication, w/A- 118 firs floor, school block, mother dairy road Delhi, vikas Marg Delhi 110092 . The authorised customer care centre of Nokia . After due checking the validity Of Warranty, the mobile was received by them on 5 the July 2019. The job sheet Number is [protected]/190705/010. Although target date of delivery was given 23.7 2019.but I was told that delivery date is on very safe side but the mobile phone will be given back with in 10 to 15 day. My contact no I/c my email my noted down for feed back.
Now even after 21 days the mobile Status is not known. On my enquiry I was told only that it was sent to Banglore Nokia main centre & not received back. I was also given toll free no to enquire directly.i/e [protected]. I checked up but they also are not in position to tell me how much more time require by Nokia.
This is the fate after purchasing Nokia premium mobile of Rs 26000/-. I become completely handicap .It is really painful& shameful to see the performance of firstly mobile& now of company of International repute. there must be some follow up systemic company. May I request to look into my case. Thanks. V k jain . email .[protected]@gmail.com. Mo.no [protected].
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If I was in country where they respect customer rules! I would have sued nokia in jordan but unfortunately here nobody cares!
I have bought nokia 5.1 plus! For my bad luck the device came with several factory defects! I have tried to call the customer service number mentioned on the device box, the number is disconnected "unused" I tired the number on their website, same thing I searched google but no luck... Tried to contact them on facebook nobody cares... Finally I contacted the online technical center here and they fixed all the software problem except for one! And I still have the hardware problem!
Anyway... Yesterday! I managed to get nokia agent location! I went to them hardly found their location because they dont answer their phone number... Once I got in I complained about the service! Cuz for two month I cannot reach them out! The employee said to me: "listen if you have a device problem we can fix it, but you cannot and you dont have the right to complain about anything else" he was soo rude... I asked if they are going to give me a replacement for my mobile until they fix it and as I dont have any spare one! They said its your problem go buy one!
I left the store very upset of such service! Of course I did not give me phone because they were very rude...
I tried after to tell my store to agent on the phone and on facebook, and they just dont care
Nokia my mobile has factory defects, the agent is so miserable and I dont know where to go

Hi, my phone nokia 8 sirocco failed after 3 months of use. I got the replacement phone really quickly. Now the replacement failed after nearly 2 months of use and i can't get any help. It's been over 2 weeks now since phone screen failed exactly same way as the original phone and even after many messages to nokia support i'm still waiting for answer. I'm stuck with my old backup phone and looks like none is going to help me. I'm still hoping to get some assistance with my problem, but my hope is fading away as i still haven't received any answer from nokia about my issue.

I have a Nokia 8sirroco which is a premium set of Nokia hmd global . A black half moon shaped black spot has appeared on centre right side of the screen and the service centre is replying this is a liquid problem . And now I have to pay 20000ruppees for that so like the mobile cost will reach 70000ruppees so think that for 30000 set I am paying 70000.how is this justified.

My phone charging socket was not working ( 6.1+) so I took it to nokia service centre (mughal karnal, Haryana, India)on 1 june and since then the service centre is not responding . It has been 20 days now and my phone is switched off till now. I want you to take action against the service centre and ensure my phone became workable once again . The service centre keeps saying that the parts that are to be replaced are not dispatched yet and its been 20 days parts have not been dispatched .its a very careless and uncooperative attitude for a big firm like yours. Kindly take a steady action against it .

Hope you can help me with a problem I have with Raya, the official maintenance agent in Egypt.

3 months after buying the mobile, the earpiece stopped working and I could not hear any voice and I had to open speakerphone. I took it to maintenance of Raya, they kept it and after a whole week they returned it and said it was fixed. When I asked for a report to tell me what had happened but they refused and didn't even give me a piece of paper to prove I received my mobile back.few days afterwards, same problem was returned, I took it back and this time I insisted to have a copy of the maintenance order (still no report). When the same problem returned the 3rd time, I went a made a big fuss, they promised to fix it this time and if the problem happened again, they would change the phone.

To be sure, I got a new maintenance order copy and even made a voice recording with the employee who gave me the mobile.

2 months passed approximately and last week same problem happened especially that after so many times of maintenance and reinstalling software, it started to give software errors, refuse to start sometimes and had a flickering on the screen. I went to the maintenance office v angry, they took it back. I reminded them that they promised o change the phone if there were anymore problems. Today they called back saying they can only change motherboard and that there were nor problems with the phone previously ! I refused that option coz I did not buy a brand new expensive phone to have it changed and tampered with. They are also dishonest and scamming.

I have copies of 2 previous maintenance orders (though they refused to give me a report) and I have 2 voice recordings with their employee discussing the recurring problem 2 months ago.

Please advise on what I must do coz I'm very dissatisfied with the whole Nokia experience including your maintenance agent and the quality and endurance of the phone that had problems only 3 months after purchase. I wish to have this telephone changed for a brand new new one without problems

The maintenance agent is Raya Smart Care (Obour Buildings Branch), customer service center 19900, my last maintenance order number 2 days ago is 3265211.

Please do let me know if I need to head to the police and Customer Protection Agency or if there is another way to resolve this problem? My work is all on hold and affected by the repeated problem and I don't have the mobile with me AGAIN!

Note: I have been in contact with Nokia Care Customer Service, I have been exchanging emails for over 10 days now! They asked for the serial number of the mobile I sent it, they asked for copies of transactions with Raya, I sent them. then they simply stopped responding to my emails after wasting so much of my time!

I do regret being a faithful client to Nokia for so many years and choosing Nokia for my mobile phone after people assured me Nokia is not so good anymore :( :(

I wonder if you can help me?
My mobile serial number is:

IMEI1: [protected]
IMEI2: [protected]

My email is: [protected]@yahoo.com
I can send you any further information needed.

Thanks in advance and best regards!
Heba Abdo

Dear team

I visited on your jammu Customer service center on 01/04/2019 with nokia 5 having issue with charging.And the person who received mh mobile told me that he would call me after checking my cell.i visit again by evening and aftrr checking my cell i found my cOMBO is broken and not working.
Next morning i visit again, service center staff was misbhaving with me and told me do what ever u can. Go and raise complain and after that talked to MR Rajeev gandotra and he was assure me if same was broken by staff, same will replace, but till date no one responed me and even he is not picking my call.

Who will bear the loss and whag kind of services they are providing.
Pllease resolve my issue other wise i m going to take strick action against jammu service centre.

Regards
Jp sharma
Mob_[protected]

Nokia saying its battery was good but its draining withing 24 hours without using much. So Please if you think that you want a phone with long time battery like nokia start time in india then please don't buy it. Other then battery everything working fine with it. So if you have battery bank in your pocket then buy it. Otherwise please make distance so far with this phone.

This is to bring your kind attention that i, arun kumar own nokia 6.1 plus device. Few times back, I was experiencing difficulty in my handset. The problem with the device was - one side no headset audio and no incoming voice data can be saved h/s rcvd w/0 sim and mmc minor scratch on panel. So, I visited the nokia service centre at delhi on 14 dec, 2018. On reaching, the service centre I was told it will take one week for parts to arrive and they promised me, I will receive the phone after repairment on 29 dec, 2018.

Not able to receive my handset on time, I called at the service centre on 5 jan, 2019 and I was told I will receive it by evening. But, again I faced disappointment. I called them again on 6 jan, 2019 and this time I was told it will take 48 hours to complete the repair process and I will get my phone on 8 jan, 2019. When I visited the centre on 8 jan my handset was not yet ready. This was seriously very much annoying to call them again and again and still face disappointment. Finally, I thought of contacting nokia customer care team and they promised me I will receive my handset in 48 hours i.e., on 10 jan, 2019. When I called them for checking the status of my phone they blamed at nokia for not transporting them parts of my handset.
Thereafter, I mailed to nokia customer care. They replied me telling they will look after the matter but there was still no further response. When I visited the care centre they told me, I will finally get my handset on 18 jan, 2019. But, yet there is nothing I have got.

I can't understand what kind of service is this and such negligence of customer's request is highly disappointing. Further, neither the service center nor the nokia team is ready to answer me on this matter. Their response is very much frustrating. It had been just two months I had bought this phone and in the warranty period of one year, customer care had took my phone for straight one month. Truly, frustrated and annoyed by such a brand like nokia. Nokia was one of the most reliable mobile device manufacturers.

It's my request to you that do the needful to me; I am in a great trouble because of my handset issue. I am a working person and all of my work needs to be done on mobile phone. Help me get my phone repaired or I would request you to replace my handset with a fresh device. It had been more than 25 days, I am without my phone. Please look into this issue, nokia care is very irresponsible and ignoring. Customers deserve better.

Details of the nokia service centre:-

Service centre name: star communication, wa - 118 first floor, school block shakarpur - mother dairy road, vikas marg, delhi - 110092.

Job sheet number: [protected]/181214/002

Service centre number: 530_433527

Service centre mail id: star_vikasmarg@flexcare.in

Ime number: [protected]

Mobile phone model: nokia 6.1 plus blue t8-1083 64+4gb row

My phone Is Nokia 6 TA_1012 so I sent my phone to amcrop mall Malaysia petaling Jaya because my phone screen was cracked and my charging port was not working but when I sent it there and got my phone it was ok for 1 week than my screen keep coming out it is not sticking on the phone when I return to give it the fix for me but the phone screen still has problem eventhough I sent it to them two times they still haven't fix the problem can you do something about the service center and solve this issue I hope you can solve my issue here is the number for the service center [protected]

I got my Nokia Steel HR for mother's day. Recently it stopped synchronizing, and stoped collecting the data from the device. The device can not be descovered by cell phone or laptop. the mac address is 00:24:e4:6f:08:df.
I have contacted the customer support, they keep telling me to reset the device.
Which I did multiple times. After the reset it works for a day or two, then stops synchronizing again.
Could you please help me with the matter. The device is under warranty. I have it just for 5 months.
I am very frustrated with the device, and the customer service as well.
Olga Sediako

Dears,

I bought a Nokia 6 device from Raya Shop at helwan branch and it have been opened from its pack as new as always but it began to ring without ringtone and it sometimes while talking on calls it turns silent with more than operator and tried to call more than one number and still the same problem on first month i used it, as normal i went to raya shop as i have warranty and they said that they installed new software for it and they promised that the device will work normally, i received the device only took the time to reach home and realized that it haven't been fixed, i went to other branch of raya shop (maadi) to fix it so they took the device and received it after 4 days and promised for the second time that it have been fixed, i felt shocked when i used the phone after couple of hours and found that the same problem still exists, i returned back to the same last branch sent it to be fixed
I told the someone who work at raya shop about my problem, he told me to sink the phone in water or break it to make the phone usless so i can exchange the phone with another new device
I refused to do so thats not right
I demand nokia to make investigate about maintenance sector at raya shop and demand to exchange my phone with another on because it have a real issue that the can't help me with
Attached to you the papers i have about warranty and receipt of the phone

Thanks
Hadir tarek
[protected]

I purchase Nokia 8, flag ship device, almost 3months back, IMEI # [protected].But after time I feel problem in it's touch. Resolution size start enlarging just with tilt .but I don't care as I thought that this not big issue. But in last month the display of half of screen vanished which further reduced to a certain portion. I visited Nokia service centre Lahore which is managing by M&P and I submit my device against job #47680 on 26th September on 5 day time. But after 5days when I inquired they said that screen panel is not arrived yet and they further give me months time and I am still waiting for their response.
Due to this I purchased another device . Kindly look in to this and ensure availability of necessary part ASAP. Further I am astonished how Nokia managing his supply chain. Non availability of parts will totally get u people out from market. Further I need extension in my warranty period for days which I wasted in warranty.
Regards
Usman Munir
[protected].

Hi Sir/Madam,

My phone was dead for last 2 weeks, i tried charging it but it wasnt able to get powdered up! The screen was unresponsive no matter whatever i do! So i decided to take it to a Mobile retailer who confirmed that the Mother Board of the phone is NO MORE! Its not been an year since i bought my Phone. I dont remember any incident where i dropped my phone in water or any physical damage, cause i was always cautious about my mobile.

I dont know what made my phone to be dead this early! I need a convincing explaination for the damage tht has been caused!

Contact me for more info if necessary..

Please Find my details below:

Model: NOKIA 6

Name:Karthik P
City:Bangalore
State:Karnataka
Mobile No: [protected]

DO THE NEEDFUL AT THE EARLIEST!

I have activated 7 fills offer and i received msg from du that my offer activated for india calling plan @ 7 Fils.

When I called india for 3 minutes, 7 dhs deduct from my account.

I tried to call customer care there is no option to talk to customer care.Then i tried from another person mobile and i spoke to one customer care lady, but she disconnected the line while I was talking to her.

Poor system and poor Response ...

My Mobile # [protected]

Thanks