Nokia
Reviews and Complaints

I had lost my mobile, nokia-C6-00 with imei no- [protected] on 10january, 2012, the last no in use was [protected].
kindly help me to track it.

I want the clarification of this emailwhich I got

Nokia corporation
International remittance dept:
2nd floor berkley square house,
Berkley square, london w1j 6bd,
United kingdom.
Tel: +[protected]
Date: 27/2/2012

Your winning numbers:
Batch number: nk146/003
Pin number: 85568vpg24
Ticket number: [protected]

Dear mobile award recipient:-

Congratulations!

We wish to formally announce to you that you have successfully pass the requirements, statutory obligations, verifications, validations and satisfactory report test conducted for all international email award winners for beginning of year 2012 bonanza. A cheque value (£750, 000.00) seven hundred and fifty thousand great british pound sterling's has been issued in your name.

Your prize document include: -
1. Nokia corporation prize endorsed certificate.
2. Certified cheque valued £750, 000.00 great british pound.
3. Clear source of funds certificate (Certified by international monetary fund).
4. Letter of affidavit from british judiciary crown court (Duly signed by the legal attorney).

These documents has been securely sealed and packed for security reasons, to avoid mishandling of your prize document. On this note we hereby inform you that delivery of your prize document has commenced via globelink courier delivery diplomatic officer { albert derrick }, who has been assigned by us to deliver your prize document directly to you at your home in india.

Important note: diplomat mr. Albert derrick from globelink courier company, will arrive india from united kingdom with your prize document at the early hours of [tuesday 28th february 2012.] be informed that the designated point that globelink courier diplomat will arrive in india is at indira gandhi international airport - new delhi.

Note: you therefore advice by nokia mobil company to please stay at home by the time of delivery parcel to you by our delivery officer mr. Albert derrick, you are to provide your valid id card, (International passport, driving license, pan card) any of the above id card you are to provide to our delivery officer before parcel can be handover to you.

Kindly be inform that nokia mobile company have already pay for the courier charges only, it's your duty to provide india airport governmental tax clearance fee immediately it arrived in new delhi international airport. Due to the value content of your certified parcel it most be approve by the customs authority before delivery can commence to your home of residence. The amount which you are require to remit is {rs 15, 000 } to the customs of your country for the india government tax clearance fee at the airport. The amount will be use for clearance of your parcel immediately it arrived india, customs will also issue receipt of clearance payment to our diplomatic agent who will deliver your parcel to your home of residence. Note winning prize most be approved by customs stamp duty before any bank can accept the cheque.

Congratulations once more.
Sincerely,
Mr. Nelson brown.
Tel: +[protected], +[protected]
Event manager
Nokia corporation.

============================== =============================
Disclosure: this e-mail is intended only for the above addressee. It may contain privileged information. If you are not the addressee you must not copy, distribute, disclose or use any of the information in it. If you have received it in error please delete it and immediately notify the sender.
============================== =============================
Copyright ©2011 nokia. All rights reserved.

Name:r. asaithambi
Address:: sanarapatty, perumbalai (post) , pennagaram taluk, dharmapuri (dt) - 636811
Phone model:nokia x2-00 b. red
Last dailed no:[protected]
Mail:elakkia.[protected]@gmail.com
Lost date of mobile:nov 13 (sunday) , 2011
Imei:[protected]

Greetings,

I got confirmation that I won nokia promo 2012 prize (£1 million) via sms&email, then I have to get a fund release order [f. r. o] from the financial services authority, uk because the fund is deposited with societe generale bank uk ?
I want to ask, is that true or fake ? is societe generale bank uk keep my fund of nokia promo prize ?
Is societe generale bank uk cooperate with nokia promo2012 uk & financial services authority uk ?
I wish you can answer & give me confirmation as soon as possible, thank you.

Best regards,
Muhammad shahid
Email:[protected]@yahoo.com

Name:b. Mounika
Phone model no: nokia 7020
Imei no:[protected]
Lost date: 07/02/2012
Email id: mounika.[protected]@gmail.com
Contact no:[protected]
I hope you find my mobile plzzzzzz and inform me...

Dear sir/madam,
With all though respect i did not get any respond back to my email, can you please respond to my email. thanks

----- forwarded message -----
From: jamil khalilzad
To: "contactcentre.[protected]@nokia.com"
Cc: "[protected]@gmail.com"
Sent: wednesday, january 25, 2012 5:48 pm
Subject: fw: nokia - jamil khalizad - enquiry

dear sir/madam,
I did sent two emails to you but i were lifted without any answer, please send me a respond when the time is in your side. thanks

----- forwarded message -----
From: jamil khalilzad
To: "contactcentre.[protected]@nokia.com"
Sent: monday, january 23, 2012 2:20 am
Subject: re: nokia - jamil khalizad - enquiry

to whom it may conceren:
Dear sir/madam,
I thank you for the respond back, and to answer to your question, the message was from united kingdom ( nokia mobile promo), and it came to me as a text message, their e_mail address is: [protected]@yahoo.com
And their telephone number is: +[protected], i have spoken with the person several times and his name is dr. james grant.
And i was announced as a 750, 000 pounds winner. however they asked me about my passport and id which are in their hands now and i hope they don't misuse my information. perhaps i would be waiting for a respond back about what to do next. my e-mail address is: [protected]@yahoo.com and my telephone number is: +[protected].
Thank you

My mobile nokia c5/05 is having problem I buy it just one month before and its touch pad is not working, I have given to happy creation land ship mall, first floor, bank road, mavoor road, calicut-673001 and my job sheet no. 13361 is dt 2/1/2012, they said it will take 30 days to repair. I can not leave without my mobile, pl instruct your service provider to give stand alone set against the defected set temporary so that my work should not hampered. I found this nokia c5-05 mobile gives a lot of problem. Pls do the nedful as soon as possible

I am experiencing a defect on my N9. I reside in Malaysia. I have already sent my phone in to Nokia Care HQ for the fifth time and they still can't fix it. Is there a Team Nokia Malaysia that I can go to. My problem can be seen in the link below http://discussions.europe.nokia.com/t5/Maemo-and-MeeGo-Devices/N9-Wi-Fi-internet-connectivity-problem/td-p/1189865/highlight/false I hope I would get a response

I have purchased a Nokia Mobile handset, Model no. C-7 (Black), IMEI - [protected] on 28.09.2011 (Copy of the cash memo attached). But, it was lost in the local sunday market during daily marketing on 04.12.2011. Immediately, I rushed to the concerned Police station to lodge my complain for the same (Copy of the FIR attached). I went to the Nokia service centre to inform them where I requested to help me to search it out through IMEI no. [protected] on 05.12.2011. Surprisingly, they have refused to do so suggesting me to go to the Suptd. of Police of Ranchi... He can only help you to search it out through there network...Under the circumstances, I would like to request you to kindly take up this matter at your level to get me my mobile set at the earliest.
Ashutosh Priya Kumar

I received the following SMS at 02:14 Date: 19.5.2011 (S.Africa time): Congratulation. It is our pleasure to inform you that your sim number has won 175k from our Nokia yearly promotion. Your PIN No is TV2. Contact (name witheld) at [protected] and make sure your pin is activated by your claim agent before transfer. Sent by No: +[protected]. I did not follow up on this as I asked my work colleagues to find out if it is a scam or not. The reply was yes. We as hardworking consumers have no time for false hopes and I request that this must be investigated.

I recieved a sms that reads – Congratulations for 2011 Nokia Promo, your cell no.won R250, 000 call your claim agent Mrs Venessa on [protected] to activate your ticket no: 0166p from 7am to 6pm. I phoned them and they told me to activate your ticket i must buy a R200 telkom prepaid card. I tried to do so but didn’t get the card so I phoned and they told me I must get R220 vodacom voucher to activate, so I did it.

Also sceptical of giving them my bank account I asked if they can send it to me, this morning I got an sms that reads: FEDEX COURIER SERVICES: Please you are advice to pay the delivery fee of R1700, 00 to enable us to deliver your cheque. call your claims agent for payment. So i phoned to find out why i must make the payment befor delivery. he insisted that i pay the money and keep the proof of payment to give to fedex and fax him a copy aswell so that he can let them know that the money has been paid and they can deliver tjek.

I received an SMS from NOKIA MOBILE UK saying that my cell phone number was drawn as the lucky winner in their annual Anniversary lottery. They requested that I email them and they sent confirmation that I had indeed won the money prize and requested for scanned copies of my documents (passport, driving licence, etc) which I did Nokia very soon confirmed receipt of my documents and sent me the scanned Certificate of winning on their special random lottery. This Winner Guarantee Certificate was signed by Dr George Smith – President, Mrs Anna Rolland – Secretary and dr Anthony Floyd: On-line co-coordinator.

They also sent me a copy of Deed of Guarantee signed by Barrister Shannon Murphy (legal Advisor) of Barclays Chambers. Then supposedly the parcel containing the won prize was handed to the British Airways World Cargo Courier Service for delivery to me. In the meantime I had already paid for the courier service 350GBP. Then the courier informed me that the parcel had been stopped by the British Inland Revenue Tax Office and I had to pay the tax on the money prize 0.2%.

Having done that the parcel received a Tax Clearance Certificate and left UK but was stopped again in Nigeria(?!) by the United Nations Antiterrorism Agency which again required additional documents to be sent for verification if I did not have a record on terrorism(!) after I had done this and was cleared by their offices I was asked to pay USD5, 000.00 (!) to obtain a Clearance Certificate that I was not a terrorist.

The parcel containing the prize has still not reached me and is still in the hands of the UN (Dr Abdul Wahad Rasheed) who now says that the Clearance Certificate can be released when a lawyer signs on it and requires further payment of USD2, 500 for this made to the lawyer and additionally USD 2, 000 even to him. I consider this whole thing to be a scam and a fraud and extortion. By extortion I mean charging unfairly high prices (USD5, 000 for Anti-Terrorist Certificate USD 2, 500 for a lawyer’s signature and USD2, 000 for AW Rasheed to facilitate the arrangement with said lawyer.).

Dear sir / madam, I have purchased a nokia c5-00 on date 21/10/2011 from satyam mobiles authorised company showroom at sirsa (Haryana) against imel no. B57006044199129. I am sorry to say that set is faulty. Its video function is not working properly. I am facing this problem again and again I sent it three times to the nokia care but problems as it is this is a genuine product concern. I am requested you to look in to the matter on priority and resolve the issue.In case of failure I will be forced to go for legal proceedings. I expected that nokia being trusted brand and caring for customer will do the needful. Thanks®ards: neetu. Mittal [protected]) neetu. [protected]@yahoo.com

My nokia x2 power does not switch on, i have handed phone to Nokia care & they sent phone to Nokia head office noida-india but after 10 day passed, i am not receive phone from company & no feedback, regarding work in progress. I am suffer a lot without phone because i am out of reach due to non availabily of phone. Please find my mobile imei no. [protected] Mobile no [protected]

Hello there,

Thanks for you continues support. I have customer care problem with Nokia agent in Saudi Arabia (Al-haddad). I bought new N9 (11/19/2011) but till now 3G is not showing also battery is not function well. I took N9 to Nokia agent (Al-haddad) to fix it but they ask me 24 hours for checking without a replacement phone while they offer in Ad and Audix call center a temp phone.

This is new phone with major problems! I tried with Brach manager and maintenance to help me but maintenance manager didn't help nor start fix or checking phone instead he keep walking in shop and asked to give him 24 hours checking . Now days cars got full check in few minutes while this new phone take 24 hour to check only!

This is miserable very mesirable Nokia experience brought by Al-haddad services. Even unified number for call center has problem in answering customers and IVR missed up. ((they are promising replacement phone while maintenance but nothing offered to me))!

I will not buy from Al-Haddad again and will think twice to use Nokia smart phone. NOW I need money back or new phone because they lied about replacement so no trust in fixed problems! one more the phone box when I bought it was open no sticker closing box! new nokia! Also the warranted was printed and dated 4 days old (see attached) and when I asked them they said it is by company name and don't worry! WHAT IS WRONG!

Thanks
Munif Alotaibi
+[protected]

I recieved a text from, [protected]@live.com, via my mobile phone (nokia c2-00) intimating me that, I have won a sum of 55, 000;00 pound, and further ask me to fill a form thru my email, which I did, but the filled form could not go. two days after, I got another text remindind me to fill the form and send, but still I dont have the address to send the form.

Dear Sir/madam,
I have purchased Nokia mobile model no. c5-03 on [protected] from MOBILE EXPRESS which is situated
nokia priority dealer, Royal corner, Dr. Yagnik Road,
Rajkot. Gujarat.Bill no. invoice no. 4437 Rs.8570/
002v259 NOKIAc5-03 A . GREY
Bat; [protected];0670560
Chg; [protected];0675464
imei no. [protected]
Ean no. [protected]
I face many problem in my phone
(1) Radio not work, play in hands free only
(2)It's play only loudspeaker
(3) Phone hangs simultaneously
(4) Battery beckup problems
I informed above problems to Nokia care center in rajkot which is situated MARCE COMUNICATION PRAMUKH SWAMI ARCADE RAJKOT, GUJARAT.Above service center updated software 3 times but my problem not solved. They have told me the instrument will not repaired by us it must send to company at Delhi. I agree and send to company after 16 days the instrument was repaired After 2 or 3 days the above problem again occurred. I contact the service center and they replied that the instrument send to Delhi again. I am not satisfied with service center. The Nokia company is the international company in the world i expect more from company or service center I request to you to replace the instrument same or another model.I attached the job sheet of Nokia care.
I hum bully request to you to solve my problem and do need full.I thankful you if you co- operate me. MY MOBILE NO. [protected] I WANT TO CHANGE MY MOBILE MY COMPLAINT ID NO.1-[protected] I WILL NOT RECEIVE REPAIRED PHONE
yours faithfully
DHIREN RANPARA

2 Attached files| 4.2MB

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Dear sir/madam

I was using nokia mobile model e-63
Imei no-[protected] whose display stopped functioning at
11-07.2011. so I went to nokia care, kamla enterprisees, hisar (haryana) and they replaced display & other parts at cost of rs 2400 dated 28.07.2011.
It’s been 3 and half months of replacement, again my display stopped functioning at 12.11.2011. I had so much faith in nokia & ur services. but u have disappointed me this time. I always recommend buyers to buy nokia mobiles mainly because of ur services then why I m facing this difficulty. so I kindly request you to change my display without any further cost since its not my fault. after the replacement I have handled it very carefully even then problem occurred. I have deposited handset once again at nokia care, kamla enterprisees, hisar. dated 14.11.2011, they were demanding rs. 1400 but I don’t want to invest more money. I rely on nokia care instead of local shops of repairing because of their good services even then such negligence is not tolerable (only 3 & half months of repairing device stopped functioning).
So plz take necessary action.

Regards

hello sir, im ankush kumar residance of Hariana(hoshiarpur)pb. bought a mobile modal number is nokia c5-03 on 18/04/2011 from kings the gift shoppe sutehri road near govt, college chowk (hoshiarpur)(punjab), i am sorry to say that this piece is defective, so i sent it five times to the kings gift shop but in vain now i request you to please direct the concerned dealer to replace it as the purchased mobile is defective and i cant repaired, so please do the needful other wise i shall give the matter to the press. please contact me and help me to get this new mobile my mobile no. is +[protected] thanks

I have just purchased New Brand Nokia C2 03, just end of Oct-2011. Recently I am facing problem in my instrument and error is appear on screen, Touch screen is malfunctioning etc. Pl guide me what to do ? Nokia is well known brand and like it very much. Pl try to resolve my problem. My contact email id : [protected]@rediffmail.com. Pl reply me.

Date:29/10/2011.
The Chairmain / Managing Director,
Nokia India Pvt Ltd.,
SP Infocity,
Industrial Plot No.:243,
Udyog Vihar Phase I, Dundahedra, Gurgaon,
Haryana - 122016.

Re.: a) Nokia Phone E-72.
b) IMEI No.:******************
c) Microphone not functional.
d) Software error / phone hangs.

Dear Sir/Madam,

With the reference to the above, with great pain I have to write to you. In the last week of June 2011, my phone microphone turned faulty suddenly while talking on the phone. I sent the phone to the shop from where I had originally purchased the phone (Phone Shop – Coloba, Mumbai) to have it repaired since I was given two years warranty by Nokia. The shop returned the phone stating liquid damage.

On pressing further with them on the matter, they washed their hands off the entire matter, stating its Nokia policy, I could go to the care centre at Opera House, Mumbai for the same. (This was after while pitching for sales, their sales person was very insistent, that they charge more as they are the official Nokia store, small repairs they only do, and they will provide all services in case of any problems. This much for their services, My sincere suggestion to Phone Shop, stop committing things which are beyond your capacity just to get sales. Stop fooling customers, that you can take care of minor repairs.)

Further, on my further visit to Nokia Care Centre, I was in for a shock, with what happened. They claimed that the phone was spoiled due to liquid damage, and that the warranty was void. And inspite of this if I wanted to have the handset repaired, then I would have to pay over Rs 4, 000 to have it repaired.

They refused to listen that it was not that I had dropped the phone inside a liquid or something, it was due to perspiration. They refused to repair it under warranty. Infact a common sight that I saw at the repair centre was that majority of the time, it seems Nokia wanted to avoid getting repairs done under warranty, so as to avoid the costs thereof, and fleece the customers by saying liquid damage and charge obscene amounts of money.

The centre manager there refused to listen to me, refused to hear any of my complaints. Reluctantly i got the phone repaired outside at a much reasonable rate. However I had the software issue of the phone hanging everytime I charged the battery. The email software and the phone would just hang.

This error was there even before the phone got spoiled, but due to the cumbersome process of taking a backup and not having a replacement or a backup phone, I had ignored to get the software updated. However since I was already set back by a week without this phone, I thought to get the software updated as well this time, after the repairs.

Another rude shock, the Nokia Care centre, told me, that due to my phone being liquid damage, the phone is now out of warranty and even software updates are charged, I was taken aback, but the centre manager was extremely rude, and refused to listen to me stating i could leave the centre, if i did not want to pay. When I asked him to give me the address of Nokia India, he refused, that he was under no circumstances obliged to. When I stuck my ground, he lied that he did not have, as Nokia India does not give their care centres the addresses. When I asked him to call up his superior, he again initially refused, it was only when I told him, that as a consumer I have fully rights to talk to his superior, if I am not satisfied with his services, and the mood at the care centre was again not in his favour he just called up someone who claimed to be his superior, and cited helplessness and said I could complain to consumer court as well, but he could not be of any help and I would have to pay for the software upgrade. I was made to pay for the upgrade.

However after paying for the upgrade, it functioned well for a week, and after that I got an alert for the latest version on my phone, I updated it to the latest version and now its back to square one, the phone again keeps hanging. Hence the problem is when you update the phone from the internet, this error comes (as I started getting the error initially as well after my first update). So the problem is in the defective updates that Nokia provides through internet.

What has software being faulty go to do with the repair of the microphone, and as i browsed through the various forums and complaints on the internet, it seems this is the common problem even in New Phones.

Your Care centre also provide me with a faulty address (proof of which I am attaching herewith for your reference). Is this what we expect from a company like Nokia. To cheat customers, to fool them.

If I am not reimbursed my repair charges and the charges for the software updates, I would be constrained to take up this matter to higher authorities, including consumer forums. I feel Nokia is unduly taking advantage of the Indian laws being lengthy and hence they can get away with any shoddy services.

I have a contention, If you claim that phones can get damaged due to perspiration, did you mention that please do not use the phones if you perspire. Did you put up a caution that is mandatory? Kindly do from now on, in all your products so that consumers know that how Nokia wants to avoid giving the warranties on their products. If your phones get spoiled due to perspiration its due to your faulty designs that you allow the sweat to go inside the phone, if we are talking on for a long duration, it is but natural that some amount of body heat is generated and due to which sweat is but a natural process. If your phones cannot withstand, please put a notice that if you take it near your ear and if you perspire, warranty expires. Its like telling that if you buy a car, and if you take it on road, if you drive on a bad road, warranty of the car expires ? Have you heard of such a thing. This is exactly what Nokia is telling.

Also incase of phones even if we perspire and the phone gets damaged, Nokia maintains telecom towers which are exposed to torrential rains, extreme heat and climatic conditions. How is it that it is able to secure those, and even in those climatic conditions the towers do not get damaged, but their phones gets damaged by perspiration as well ? Is it because in case of towers the other side is an equally big corporate, with financial and legal power to counter Nokia, so that it cannot slip out from its obligations so easily as it can in case of small consumers ? Because the corporates would not give them repeat orders again and not renew the existing ones, incase they avoid giving warranty like this. But in case of small consumers, it can keep fooling them, is it right ?

I would like to have an answer to all the queries raised by me.

Also I am attaching herewith the documents that I have received at your care centre as proof.

It would be good if Nokia resolved this problem at the earliest, and my phone also gets repaired immediately without any further delay

Thanking You,

Yours faithfully,

Hitesh Mayani

Encl. As above, list of documents, as mentioned on page 2, list 1 to 5.

CC. to : 1) Nokia India Pvt Ltd
HDO, Wing "A, Floor No.1 Opp Hindustan Lever Office, Glenmark Tower, Western Express Highway Andheri(East),
Mumbai-400099
Tel. +91 22 [protected]

2) Harmony Audio (Bombay) Pvt Ltd.,
Anjali Bldg., Gr Floor, French Bridge, Opera House Junction, Mumbai – 400 007.
Tel No.:2387 0904 / 3205 6921

3) Phone Shop.,
3, Kartar Bhavan, Arthur Bunder Road, Colaba, Mumbai - 5,
Tel No.:2387 0904 / 3205 6921