North American Services Center (NASC) review: canada immigration process - express entry (online application)

Hello all,

Stay away from them, as a duped client I will explain everything you will experience objectively and truthfully:

1- they will misinform you about the process:

- They might tell you that Kathryn Mary MacDonald is an immigration lawyer, whereas she is just a Regulated Canadian Immigration Consultant (RCIC), all what she and NASC can do is fill the application online for you and deal with the IRCC themselves. You will probably never see her or talk to her, I never did myself anyway.
- They will tell you that only them can change the application once submitted into the pool, nothing could be further from truth.
- They will make promises they cannot deliver, remember if it is too good to be true then it is.

2- Watch out when signing the Retainer Agreement Contract, Use of Representative Form and paying them money!

- THEY MAKE YOU PAY BEFORE READING THE RETAINER AGREEMENT! you have the right to take a copy of the agreement, read it well, consult with a lawyer, etc etc... if they do not agree to that, just leave and never look back, trust me you will never ever regret it. Because they will not hesitate to use it against your best interest at the first opportunity.
- Don't sign the Retainer Agreement nor the Use of Representative Form (IMM5476e) before making sure they are both signed by Kathryn MacDonald.
- Also don't pay any fees before carrying out the two previous steps, take copies of all the documents BOTH parties have signed and payment receipts signed and stamped.
- Better to pay with credit card, avoid paying in cash. This will enable you to trace back your payment better. Take your credit card receipt copy.
- Make sure that the services you paid for are included in the Contract, for example PNP process, because if your CRS is low they will promise to assist you in a PNP process which is not true and not included in the fees you paid, watch out!

3- They will not assist you after you pay them:

- So, if you fail to take the aforementioned precautions... and pay them your hard earned money, they will be assisting you for the first two weeks, then they will stop receiving your calls, your meeting requests, you will NEVER see or hear from Kathryn and you are left to deal with the unprofessional unregistered consultants, processing team, receptionists and people who you did not agree to do business with.
- Nobody will receive your complaints or try to solve them, they belittle clients and treat them very badly. Even their ecomplaints email address does not receive emails, I guess because it is full of complaints who nobody has ever read.
- Watch out from their CLIENT PORTAL, it is not secured by an encryption certificate, think twice before uploading any sensitive information about yourself and your family especially your CHILDREN, and any financial data information to this outdated portal system! this kind of unsecured websites are very vulnerable to hacker attacks.

4- They will fail to execute their contractual obligations, if you decide to pay your fees in installments it is their obligation to launch your Online Express Entry Application after you submit the ECA and IELTS as per the contract. NOT after you pay your full fees, and there is nowhere in the agreement a clause that says otherwise.

5- They will waive the Contract in your face at the first conflict saying you've been given the chance to read it but you failed to understand the implications, they will also send you a threatening FINAL LEGAL NOTICE preceded by none, this notice threatens to file a legal civil case against you and place attachment on your properties in the UAE and home country, in a big breach of their retainer agreement which clearly states that in case of dispute the conflict shall be resolved amicably and shall be handled by Mediators then, if unsuccessful, Arbitrators.

6- They have no sense of ensuring client satisfaction, receiving constructive feedback, or improving their business practices and process quality. They are very very slow to respond to any inquiries and treat a client as burden and not as the core of their business and services. They also use outdated official forms, make sure that any official immigration form you sign is the latest version available on the CIC website, or you will risk to have the form rejected.

7- I am a real client and not one of their competitors, I urge you to read my review carefully and not repeat the mistakes I have done. My advice, educate yourself on the immigration process yourself, the internet is full of free and accurate information... and remember they cannot perform miracles! If you are eligible then you are, if not seek ways to improve your CRS score. Research any consultant very well!

Finally, I strongly disagree with the people who say "forget the money that you have paid" this will only encourage them to keep up their wrong and unethical business practices, you have the right to file complaints against NASC with the local UAE authorities and against Kathryn MacDonald with the ICCRC-CRCIC, they cannot keep doing what they are doing and get away with it. They are enriching themselves with the hard earned money of hard working people living away from their home countries and beloved families.