Nuvell Financial Services review: Nuvell has screwed and harassed me! 66

They told me after 5 days late that they can call once every other day. I asked why they are calling 10X a day without leaving messages. She acted surprised this was happening- yeah right. I also told the operator they're wasting manpower with their collection tactics. I've made 24 payments all on time or within a week of due date. Why would they think I'm going to miss one? They're worse than collection agencies. Tried to pay today but the website is broken, not a good enough excuse for them. Tried to change my due date each month but I need to fax in info. I don't have a home phone let alone a fax machine. They did honor my request to stop calling at work at least.

i to was harassed by nuvell or should i say the hell with nuvell. stay away.i had back surgery 2 years after i bough t a truck and never was later till then. when i was laying in bed and cant move they called me 17 times in one day wanting a payment. i was drawing worker comp at that time i never new when i was going to get a check from them till i got a lawer. but i told them as some as i got a check i would send them a payment. they told me that wasnt good enough and contiuned to call every 30 minutes. so finallly hey called asking if i wanted a extention of 2 months on my loan at not extra cost plus no late chargesit would be clean so i told then it thats the way it will be i said lets do it. they was 106.00 late fee being charged i sent 5 letter & called 3 time before someone finally told me the trueth .they told me i would have to pay the late fee. after several discussion with the ### their i told him to kiss my ### . when i get it payed for if they dont release my title they will have a law suit cause i was told the everything would be wipe clean with the 2 months extention. i also post it on my answering machine telling everyone to stay away from nuvell & if the contiune harassing me causeing me to health issues (bad heart) from it to get intouch with my lawer& sue

My wife and I have fallen on hard times. I 've made payments on time in the past untill I was put in the hospital, after that the payments would get behind but they got paid. My Mother co-signed on the loan for me. Thay never tried to get in contact with her about the car/loan. Last month the can was Repossed, once agin they did not call the cosigner. My mother was pissed so she took over handiling the situation for us. Thay told her to have the money and all the paperwork to them by 7/6/09. We payed and sent in the paper work on 7/2/09. We were told the car was released and we could go pick it up. Just yesterday (7/9/09) we found out they sold the car on 7/2, the day we payed them and sent in the money. We have not heard from them since. We are now looking to get a lawer to get our money back and also check on the laws they broke.

I would also sugest that everybody go on to BBB and give them bad reviews.

Wife has had a loan through Nuvell since September 2007, bought her vehicle on the 22nd, first payment due on the 28th. She missed the first payment, or shall I say was late, she paid it October 1st. For the last 3 months, Nuvell has been calling non stop stating she has only made one payment. I took over payments in January 2008. I have 19 canceled checks, but yet they still insist that no payments have been made on the account. This is harassment...first off, if in fact a payment has not been made in 23 months, why would the vehicle still be in the driveway? Secondly, if Nuvell (actually GMAC) is not cashing my checks, I sure as hell would like to know who at their payment address is.

NonnieMouse: Thanks for the heads up on the shut down. The financing (ie holder of the actual lien/title is National Auto Finance Company). When she got the loan her credit was 675. GMAC didn't want to add the payoff on her trade to the loan. Either way, unlike some of the others who have posted, our APR is 8.5%

Nuvell Financial Services LLC handles(ed) the accounts of both Nuvell Credit Company (GMAC's Sub Prime subsidiary for GM dealers...prior to 1/09) and National Auto Finance (Near prime for Non-GM Dealers)

GMAC Still owns Nuvell and all subsidiaries and all loans with contracts signed on or before 31 January 2008...any loans after that date are held by Nuvell Credit, not GMAC.

The reason for it was to minimize brands throughout the bankruptcy.

a new ripple has come my way thanks to nuvel . i posted it earlier but for some reason it didnt get posted . i got a phone call wanting a payment i told the guy it was paid over 2 weeks ago. then said he needs to veryfy it started asking a bunch off question also ask for my ss # i told him hold on if you have my papers you already have it so why you asking. he said he needed the info i hung up on him not knowing who it was but im sure it was nuvell . i lookesd on computer and pull the check up . it was deposited in their put in account, already cleared several days next day same guy called back wanting a payment i told him to check with his people that it was already made that the people at newvell was being inconpement to do their job to go check their so he said the same thing he need some information on the account. bi told him n he didnt he had all info on me. he also asked when i was going to make another payment? im not behind i told him he cant dun a person by law if the payment not due. he still ask about the payment i finally hung up on him . this is what me and my other people go through . i an sure my more dont have a computer to tell their story the way that these a ss hole treat people.
its aparent that mouse is an employee of the companyor could that be another name for rat. # 1 i didnt have to finance through nuvell .loan department said it was the better of the rates. so tell me where is the justic of nuvell callling anyone 15 times in a day & every 15 minutes?thats what they did the day i got out of hospital some of you other that has answering machine post it on their to stay away from nuvell like i did
my other post didnt get posted maybe this on will

I'm reading these comments, and it makes me very upset to listen to those that look down on those for having their own opinion about Nuvell. I can agree that all bills are supposed to be paid ON TIME! But as we all know, the economy is in a crisis. Yes, I am going to blame the economy because my family was a victim. I've worked for a collections department for a bank for several years, and the way Nuvell does business is extremely unethical! The multiple calls daily, the reps don't know the collection laws. (Because I asked and the rep stuttered when I quoted them to her) Don't get me wrong, I've dealt with maybe 2 very good representatives since 2006, but for the most part, Nuvell’s collections and customer service department has very poor customer service skills. When my husband first signed for our vehicle, we were both working. Unfortunately, my husband company that he's been employed with for over 10 years went bankrupt, and he's been having a HARD time looking for more work. Since then, I've been the only income. Kids get sick; the vehicle needs repair THINGS HAPPEN! When I get behind, Nuvell calls me next very next day after the due date. (NOT 11 days, that's a LIE) It’s been almost two years; my husband has not been able to find work in our area. (South Carolina one of the highest unemployed states) A Nuvell rep can read my comment and say that my husband needs to work at McDonalds (which he’s applied for) Shoot, he’s been cutting grass for the summer when he can… We have considered school; we would have to pay for that. MONEY IS TIGHT! Rather than realizing, I will pay, it’s just going to be late, Nuvell has to call and threaten, respond in a rude manner, just very unprofessional. Now, I don’t answer the calls. They know I will pay, it will just be late. If they get it, GOOD, that’s an excellent excuse for me to get me another vehicle because I wanted a new one anyways. Yes, I can get another one; because the vehicle is in my husband name only, and even if my name was on it, I would go thru a buy here pay here company, NO BIG DEAL!

Nuvell is harassing my husband and I for our car payment. I have proof that everyone of my car payments have been made and yes they are NOT late. They Still call and harass me everyday. They say my payment was not made for July of 09. I have my bank statement that I faxed to them saying they cashed the check for that payment. I still get harrassing calls everyday. It does Not matter to this company if you make your payment or Not they still harrass you. Everyone is feeling the effects of our Bad economy nobody has the right to Judge anybody just because they make a payment late. A payment is a Payment.

I also began my loan with National Auto but get calls from National Auto AND from Nuvell. I'm not really sure anymore which one holds my loan. They sent someone to repossess my vehicle at work, but the security guards wouldn't let them on the property. The tow truck guy proceded to say "Oh I've spoken to her, she knows we are coming to get it". Luckily I have a very good security team. I called the number left by one of the 500 calls I've got from them to speak to 'Jeff" at the extension he left-the voicemail on that extension is 'Cassandra'. I finally talk to someone who proceeds to tell me my account is FOUR months past due. No, actually I'm 3 weeks late. She says they hadnt recieved a payment since July. Then says I've missed Sept, Aug, and July payments. Ok, thats 3 months, but you just said the last payment you got was in July. She transfered me to someone else who said I was 90 days past due and there was nothing they could do so I had to relinquish the car to the tower waiting outside. I spoke with an incredibly RUDE supervisor who said "We wont take a check from you, it needs to be certified funds and once we issue the repossession we can't do anything to stop it. You need to give him the car but you can call back on Monday but I doubt they'll give it back to you" That was her EXACT statement.
I still have the vehicle and honestly I cant wait for them to take it-its a crappy car anyway, the interest is outrageous, its not worth much-I'd been trying to trade it in for 6 months on something less expensive but no one would trade it since I'm so far upside down.

while all of you are complaining have you taken the time to think! Nuvell is a sub prim linder.. which means second chance financing.. OOh by the way all rules don't apply in this case do your research. Any finance company wheather it be a prime linder such as chrysler, nissian, ford, or your sub prime linders such as nuvell financial, drive finacial ect.. They will all call you at work, home, cell and believe if you choose not to return the calls they have a legal right to verify that you still reside at the last known location.

Don't buy from them!

Alright, for all you people saying oh why did you sign the contract, or you should pay your bills.

Try to keep up.
I signed my contract with nuvell in Oct 2003. The contract was for 72 monthes. 72 monthes from Oct 2003 would be Oct 2009. We did use the 4 deferments that we were allowed.

Are you still keeping up?
Today is Jan 17, 2010. According to the contract and the deferments our last payment should be Feb 2010, Correct? Right.
Yesterday I saw a bill from nuvell. I usually don't look at them but since its close to the end, what the hell, right? Well the 'Remaining Unpaid Balance' on the bill says $6100.16.

If you've been keeping up you should be scratching your head. If you say stupid things like pay your bill and don't be late, you'll probably say just that.

Thats right. I should have 1 payment left. I called Nuvell, they said I have 16 payments left. Yes 16! PAYMENTS! I liked to ring that dudes neck straight through the phone. Since it is saturday he couldn't do anything, they only process payments on saturday. But he would notify contract dispute and should hear back monday.
I am patiently waiting...

So for those of you that say quit belly aching and pay your bills, how bout you SHUT YOUR FACE! Nuvell is run by a bunch of ###s that chew on each others ears and shove beans in their noses. I too have had nothing but a bad experience altogether.

I AM IN THE SAME BOAT MY LOAN WAS FOR 72 MONTHS I USED 3 DEFERRED PAYMENTS BEACUSE OF THE HURRICANES IN FLORIDA AND LOST OF JOB AND SOMETHING ELSE, HOWEVER MY MATURE DATE WAS JULY 2009 WITH 3 DEFERRED PAYMENTS MAKES IT JANUARY THEY ARE TELLING ME I HAVE 5 MORE PAYMENTS, MY CONTRACT WAS FOR 72 PAYMENTS NOT 77 THIS TOTAL ###.

I'f you would "keep up" with your bills, then you wouldn't get screwed. Ha. Two more payments, and I'm done. Never missed one, never even late. Losers.

ok- so many ppl complaining about a company that would like you to pay a bill that you signed up to pay!. Pay your bills on time and they would never call you. nuvell/national/gmac what ever you wish to call it keeps 1000's employed because you spend more time fussing about a bill that you rightfully owe vs finding a way to get the bill paid... you can't be mad that someone wants money they are owed..you people suck! if you owed me the money you owe them, you would have a bigger issue than some unwanted calls

I agree with most posters on here... Nuvell does suck, but I did choose to do business with them. We took a loan with a high interest and we've been paying. We have 16 installments left but fell behind due to job losses and are 62 days late. I spoke with the rep and we had an agreement on when I could pay since I had just gotten a new job. They know we are contractors and depend on our truck to keep us going so they sent an order to repo it. The guy shows up at 11:00pm to take the truck and admits they told him to come as late as possible and tells us as the repo go Nuvell/GMAC are the ### he deals with. We had no notice. Now I have two options - 1. Pay the past due amount plus the next payment and penalties and fees for a total of $2, 000 (which I will have on the date I told them I would) or use the $2, 000 to pay CASH for a truck that will do the same thing. Since I have about $3000 to play with in CASH, guess what I'll be doing? Sorry Nuvell, feeding my family comes first and when you tell me one thing and don't give me the time we agreed, then why bother? I have nothing left to take so I'm not sure where it got you, but now we are both unhappy.

To all those who say payyour bill and such... I pray when you fall into an unavoidable situation that makes you choose between feeding your child or paying a car payment that everyone has as much sympathy and understanding towards you as you have them. Stuff happens and it's not always avoidable.

We live in MS. We purchased a car and financed through Nuvell. WE PAID ON THAT CAR FOR 5 1/2 YEARS. We had over that period made deferred payments of 100.00 and were to have the contract continued for those payments. INSTEAD THE CAR WAS PICKED UP FOR REPOESSION 4 MONTHS BEFORE IT WAS PAID OFF...

I CALLED NUVELL THE DAY THE CAR WAS PICKED UP NO ONE WOULD TAKE OUR CALLS, NOT A REP OR A MANAGER. THE REPO PLACE ALOOWED US TO GET OUR THINGS FROM THE CAR.

IT HAS BEEN 9 MONTHS AND WE STILL HAVE NOT HEARD A WORD ABOUT THE DAMN CAR. IF IT WAS SOLD BELIEVE ME THAT GOT MORE THAB WE OWED ON IT. A CAMERO SUPERSPORT 2002 THAT WE OWED 2800.00 ON THEY SOLD FOR I'M SURE CLOSE TO 8000.00!

mY REAL QUESTION IS WHAT HAPPENED TO THE 100.00 PAYMENTS WE MADE FOR DEFERMENTS?

THIS COMPANY IS A FRAUD AND YET IT CONTINUES.

Marycarter62@aol.com [protected]

Our loan was for 72 payments. We did have to use 4 extensions during the life of the loan due to a hurricane and some medical expenses. Nuvell tells us we must pay 81 payments since we had 4 extensions! ALSO, any money I paid over my regular payment was applied as a late charge when my payment was NOT LATE! Never in my life, have I ever dealt with such a rotten company. After looking at all of the complaints against this company it seems like this company should be audited! I will never buy a gm car again

I have had the same problem with them. I have late charges because they didn't credit my payment on the day I paid, their phones were not working and I was forced to call the next day and was told, oh well you're late. They offered me an extension then called the next month to say I couldn't use it but my payment was 1 month late now. Not my fault but no use. I am trying to keep inside the 30 day late but they make it impossible. Never will I use them again

This company is so bad that they are now turning their ex consumers into the IRS, under a Cancellation of Debt. These people took a huge bailout and now not to have to pay taxes on it they once again attack the American citizens with IRS.

In June 2003 we got a 20067.52 loan for a vehicle. it was for 72 months. we had to defer7 total payment over the course of this loan. we had several late payments because THEY had us on the wrong pay date. it is now August 2010. we still have a balance of 1, 414. and change. i asked for the buyout and it took me calling them back 2 days later to be told it would be 1, 433 and change. i have been looking at my payment history and how it was applied and the majority of time the payments were almost completely applied to the finance charge. we are now at 87 months and they say we have to pay till nov. 2010. i dont understand how this is. the website wont work and i get someone with a heavy accent when i call. i am sure we should have had this paid off by now. after reading many of these posts i am afraid we will never get out from under this loan. i saw that one person remarked they work for a law firm and that the law firm wanted to look into this company. the number he listed was [protected] or shane@clbrownlaw.com. maybe if enough of us contact them we can get some help.

I purchased a car almost 3yrs ago & unfortuantely had it financed through Nuvell. I so wish I never would have bought this car. I recently lost my job & tried to let Nuvell know what was going on and all I kept gett, it was (from a non-english speaking person) was "so when can you pay this?". This company is the worst, I receive at least 12 calls a day it was worse when I had a house phone. I have also tried to explain to them that I was working 3rd shift, can they not call at 8am, it didn't help.
I was also under the impression that there was a 10 day grace period on the loan? So I don't get why I start getting phone calls on the day my payment is due!

When I got the loan I was told by Nuvell that after a year I would be able to refinance through them, now they tell me they don't refinance. I have been told to go my bank for that. Thanks Nuvell for your unacceptable interest rate, I am at least 50% upside down on my car! Find me a bank that will refinance for me!

I realize nobody made me get this car or loan! At the time I had a wonderful job & the payments were no problem, but since then my job started cutting hours & unfortunately I was let go after several years with the company. This is a reality for so many people now & this company is horrible at making people feel even worse about an already dire situation.

I am all about a class action lawsuit!

Sincerely,
Mrs. Ng

2 days late and in the last 20 mins have gotten 5 phone calls from Nuvell, name is Barbara, yeah right. Tell me another fat lie. Not stupid. To top it off, it was electronically Del to Nuvell today and already deducted out of my checking account. Ask for a supervisor, no supervisor available, give you an 866 number to call, no help.

Told the lady I am contacting a lawyer to see what I can do about the harassment calls, and be treated so rudely over the phone. I can’t stand that there are so many Americans out of work, and yet these big butted companies are outsourcing jobs for cheaper pay and poor quality work. And they wonder why the economy is in the state it is, they don’t put back into this country only.

this company is a piece of [censor] i have paid on my truck on time alot of times early for 6 and half moths. I sold my truck and there was still a little to pay off they where sent the money to pay off the truck and the still have not sent the title to the other bank, and im still waiting to get my money from the sell - the payoff but i have to wait for the [censored]es at nuvell to send them the title. Oh yeah while all this is going on im still getting calls all day saying my payment is late whe they got a payoff check from the other company. I'm real pissed offf with this company they have now lost me my new job so now they have taken away money to pay my bills and by food so i think they should be tried for murder because there taking food off my table.

they suck