NZ Wheels - Mercedes-Benz’s earns a 1.0-star rating from 3 reviews, showing that the majority of luxury car buyers are dissatisfied with their vehicles.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
nz wheels plentong branch sales advisor thomas kong swee thin
Hi Mercedes Benz, my company LK Insulation Engineering (M) Sdn Bhd bought a GLA 250 at NZ Wheels Plentong Branch by early of this year. INVOICE NO : [protected] INVOICE DATE : 10/3/2023 SALESPERSON : KONG SWEE THIN I am very disappointed and having a terrible experience for after sales service of your sales rep Kong Swee Thin. I appointed the sales rep...
Read full review of NZ Wheels - Mercedes-BenzAgent efficiency
Hi,
I would like to file my dissatisfaction with the communication problem incurred between the agent and financial presentation in Naza wheel Plentong JB. We have made deposit of Rm2000 to the agent (name can be provided upon request) and have even expressed our interest in the car purchase. However, the financial department has delayed and failed our request to submit the docs to the panel bank chosen from mid Dec till 2/2/2023, with no update of progress and no submission of our docs to the panel bank chosen till 2/2/2023. We regret to inform you that we are at our utmost disappointment and would like someone of more powerful representative to keep us in touch, preferably a branch manager.
I would like to express my dissatisfaction with the communication problem incurred between the sales agent and financial representative in Naza wheel Plentong JB. We have made a deposit of Rm2000 to the agent (name can be provided upon request) in mid Dec and have even expressed our interest in the car purchase. However, the financial department has delayed and failed our request to submit the docs to the panel bank chosen from mid Dec till 2/2/2023,with no update of progress and no submission of our docs to the panel bank chosen till 2/2/2023. The financial department (Jo from Jb Plentong branch) has asked for the choice of panel bank we are interested in for hire purchase loan but to no avail until we approached him of the update. Three weeks later, he explained only then, that he is not in charge of the loan application other than the Mers in house loan and that everything should be done by the sale agent-in-charge instead. He asked for consent to pass all the docs to the sale agent and we agreed to it. Two weeks later Upon asking the sale agent of the progression AGAIN, the sale agent failed to submit our docs although Jo promised this could be done by the sales agent.
We truly regret to inform you that we are at our utmost disappointment and would like someone of more powerful representative to keep us in touch and have a face to face meeting to discuss about the situation ,preferably a branch manager, before we decide to take further action about this inefficiency and miscommunication between your representatives . This is genuinely unprofessional and should not be happening to a sought-after car brand like Naza Wheel.
Looking forward to receiving your reply soon
Regards,
Ms Lim
Car
We bought a Mercedes Benz ( new ) car from the company in Kuantan Pahang branch in Malaysia. The manager of the company for very weird reason sold us a repainted car. Not very sure what is the reason but they gave us a car which is originally silver and painted black. We were not told that the car was repainted and we just knew about it 6 months later when the paint chipped off and when we saw the car title that was sent to us few months later, it's silver was crossed off and hand written as black. We had made several complaints and meeting with the main branch company in Kuala Lumpur and they will only compensate us with free service. The manager of the branch even told me during the meeting that is is " very common of our practice to repaint it if and sell it if we need to". Very dishonest company and the manager has been totally irresponsible.
Is NZ Wheels - Mercedes-Benz Legit?
NZ Wheels - Mercedes-Benz earns a trustworthiness rating of 87%
Highly reliable. Use their services with confidence, yet trust but verify.
Nzwheels.mercedes-benz.com.my has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
However ComplaintsBoard has detected that:
- Nzwheels.mercedes-benz.com.my is being iframed, Iframes can be used for legitimate, For example, iframes can be used to embed third-party content such as maps, videos, or advertisements, which can enhance the user experience.
- NZ Wheels - Mercedes-Benz protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to NZ Wheels - Mercedes-Benz has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
NZ Wheels - Mercedes-Benz Reviews 0
If you represent NZ Wheels - Mercedes-Benz, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of NZ Wheels - Mercedes-Benz complaint handling
-
NZ Wheels - Mercedes-Benz Contacts
-
NZ Wheels - Mercedes-Benz phone numbers+603 3341 3333+603 3341 3333Click up if you have successfully reached NZ Wheels - Mercedes-Benz by calling +603 3341 3333 phone number 0 0 users reported that they have successfully reached NZ Wheels - Mercedes-Benz by calling +603 3341 3333 phone number Click down if you have unsuccessfully reached NZ Wheels - Mercedes-Benz by calling +603 3341 3333 phone number 0 0 users reported that they have UNsuccessfully reached NZ Wheels - Mercedes-Benz by calling +603 3341 3333 phone number
-
NZ Wheels - Mercedes-Benz addressLot 1385, Wisma Naza, Batu 2, Jalan Kapar, Kaw 19, Klang, 41400, Malaysia
-
NZ Wheels - Mercedes-Benz social media
-
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
Vanguard Motor Sales
1 review
Baxter Chrysler Dodge Jeep Ram Bellevue
1 review
Garrett Motors
1 review
Fair.com / Fair Servicing
2 reviews
Drumgray Vehicles / DVS Scotland
6 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!