Oberon Media
Reviews and Complaints

bought games from Oberon and Iplay cancelled my subscription because I was having problems downloading. fast forward got a new computer tried to download my games and say's I have to buy again, I have about 50 games that I can't download, when I signed up it said the games were mine forever, I went to iplay web site went to my games I have purchased and it only should 7 games, I have all the emails I got from them with activation instruction and keys and when I I click on the download link it takes me from site to site. to site and finally wind up on the oberon Media games and then I have to sign in and can not just download the games I own, so what is up with this, Have emailed them several times and either I don't get a response or just the run around. I think that I am entitled to a refund.

we have pogo downloading games and it keeps coming up saying error and we cant play we would like to figure out what is going on with the games or we want or money back

we have got pogo games on our computer and now that pogo has changed there games we cant play them it keeps coming up saying error and we really like the games and we have tryed everything that we can think of to fix the problem and we would like them to be taking care of or we would like our money back

I am trying to cancel my oberon media membership. I have been charged $6.95 a month for multiple months but when I try to get a game it tells me I don't have a membership.

Download Issues [[protected]] I am still unable to get these games to download. I tried everything you told me to do to no avail. . It is not displaying no messages or nothing so I do not know what to do. I know I hate to keep paying for something that I cannot get. judysheets@ymail.com

I bought a game from you but I haven't gottin it yet it is antlantis bundle on jewel Quest two it says 21kocls on jewel Quest it says pc cd-rom e is their any free soft wear for these. they instill but wont play the games

hi my name is carole klaver I just bought windows 7 I have to games 1.jewelQ uest no2 is jewel Quest 11 they wont loadon my computter I look it up on iwin .com it said they should work but they dont is their some way I can get the up dates as how to load them or some sort of ree software to get to install them. my e-mail address is cklaver@new.rr.com

Hello,

This is Oberon Media Customer Support. It appears that you’re having difficulty canceling your subscription.

In order for me to assist you, could you please send us an email to oberonsupport@maileu.custhelp.com and we’ll get back to you quickly. (Please request Rebecca K. to handle.)

Best Regards,
Oberon Media Customer Support.

I keep being charged monthly6.95 US, very difficult to cancel, it's robbery, I want my money back, how do I go about it
Lorraine

Same complaint as others. Not only can't I download free games "Processing error", they charge for games not ordered or received. When the class action lawsuit gets started I want in. If anyone knows how to harass MSN for backing this scam, I'd appreciate the information.

I also have been ripped off by this company. $41.94 so far. They tell me to purchase a game at full price, then they will refund my $6.95 monthly fees. Well, I did that, now they refuse to refund. So I have been now charged $41.94 monthly fees (still occuring) and $19.99 for a game download. Something needs done about this company!

i have been having problems with this companys wedsite for the past 6 months they will not let me cancel my account.. i am fed up with them i also just want my money back.. please let me know how i can help or how an if you can help me

I am in the same boat as everyone else they charge for games and either dont let you unlock them or download them either. I just want a refund.

Not only have they been taking 9.95 out of my account AND by the way, I did this through Yahoo, someone there used my password and got into my Paypal account through Ebay.
The only 2 places I have used the same password. (Yahoo and Paypal) It is a GBP conversion in regards to money.
I never signed up for a membership and can't get them to stop since they "don't recognize" me.
I called yahoo and I believe that they are a part of Oberon due to the fact that the cust service guy told me that I have to deal with them even though he knew the whole story.
now I do not trust Yahoo as well.

Thank you SO much for posting the cancellation steps. I've been looking for about an hour now on the yahoo site for a way to cancel my membership and I was just furious that I couldn't find anything in yahoo help. I did a search and I found a couple of postings on yahoo from people asking how to cancel their membership, but when I followed the link all of those posts were deleted. Sketchy!

It is time YAHOO stopped its association wtih Oberon.
It is time Yahoo sets up a

1. Games Purchase Complaints Board In Yahoo Games Page .
2. Recieve all complaints
3. Resolve them immediately
4. Write to all those who bought a game in the last one year and seek if there are any complaints. Resolve them too.

FINALLY dissociate from Oberon

I can not beleive that they do business like this. I wish i would of came across your comments sooner. I was just trying to cancel membership and you were the only one with the helpful answer. They still took $80. from my credit card. I emailed them because i get an error message from cancelling membership link. They just make it as hard as possible just so that they can run with your money. DO NOT DO BUSINESS WITH THESE PEOPLE!

Thank you so much for posting this! I had the same problem. I can't believe Yahoo would associate themselves with such sketchy practices. Also, for those of you who don't know, you'll get charged an international point of sale fee by your bank for using Oberon, as the transaction is placed in Cyprus. SKETCHY!

I have just realized my 2 month subscription to this oberon mob have been going on for 2 1/2 years & I'm not happy Jan! & I cannot get to them to cancel it.

I too have had great difficulty trying to download my free games that charges on my credit card show. I signed up for 6 months @$6.95 and they still keep charging me every month. Emails from Oberon Media say I can download my free game by going to MSN downloads. No luck with that either. Some games I have already purchased have issues that have not been resolved by them. ie. the games do not work after a certain point has been reached. There is no solution to this problem even after contacting them. Leslie Leeds, Collingwood On.

I also ended up with a subscription that I DID NOT SIGN UP FOR and got charged for. This is the most fraudulant company I have ever done business with and does need investigating. they are targeting children with this fraud. The thing that worked for me was to contact my bank and have the charges reversed and let the bank know that this was a fraudulant charge. If enough people complain to their banks the word will get out that this company is stealing from their customers. good luck and don't do business with this horrible, slimey company.

I have also tried to cancel my membership but every time I go to login or contact us the page says navigation cancelled or it asks me to refresh the page. This company is corrupt and needs investigating!

I would also like to cancell my membership but Oberon doen not inform you what you need to do to cancell or to whom you should contact.

report them to the credit card company or report your card stolen and they will give you a new one. These people are thieves straight out. Jackie

I have also been scamed my bank account being charged monthly my reccommendation is that those affected close that account and open new account with different number remmember to reset any direct debits you may have had with reputible businesses ie: power, rent.

Ya people. I have the same problem.. so how did u actually get rith of it? Dont wanna pay to something i dont get

I found out how to do it! Unfortuntely after i went to my credit card company and had them file a dispute and change my account number, but hopefully someone else will see this!

Go to a yahoo game and click the 'buy-now' button. Don't worry, you wont actually buy the game. Sign in using your yahoo ID and then instead of clicking 'redeem free' click on 'my account' at the bottom is a cancellation link!

Unfortunately you only have 4 days to cancel the subscription before they start charging and if you signed up for the 12 month subscription then you either have to buy out or let them keep charging for the full 12 months.

Tried that link didn't work. So I just cancelled my credit card, that should fix them. I did everything else to try to stop the subscription and couldn't do it. So I recommend to anyone else just cancel your card and get a new one, that was the advice from the rep I talked to at the credit card company. Takes about a week to get a new card, but it worth it. She also said to lodge a complaint with the BBB which I'm doing next. Good luck to anyone else that has this problem.

HERE IS THE LINK!
http://checkout.oberon-media.com/concierge/2350/App/FAQ.aspx?code=117740640&channel=110402287&client=0&lc=en&BillingCountry=US&gamekey=midnightmysteries&_v=1&refid=NoAdPurchase&entryPoint=purchaseoptions
Scroll down to "Cancel my Yahoo! Games Subscription Program Membership."

I would like to know how can I reimburse? Who is responsible for this transaction? I need for this to stop coming out of my account every month, because I don't even know who order this, because I didn't.

Sincerely;
Jennifer Davis

4543864A80JPX96W7
0543864A609LBX2SJ
4543864A80JPX96XG
4543864B40JRZRBYG

I do not know what these charges are on my credit card ending in 0634. I have not authorized for any charges to be put on said mention credit card. Please reverse charges.

Lillian Koster
lillianmille@yahoo.com

Unfortunately I registered with Incredigames which also uses Oberon Media, so I get charged twice a month as I also bought games from Big Fish Games and WildGames. Big Fish and Wild charge for credits or whatever to buy the game, and then I notice that I also get money taken out again for the game itself. I tried sending an e-mail to Wild Games, and got a reply saying that it was only an automated e-mail address and was not monitored. I have no idea how to contact either Wild or Big Fish. I have cancelled my subscription with Incredigames as I was continually unable to sign-in. It seems all these game sites are full of idiots who cannot answer enquiries or complaints. If anyone can give me an address or site to go to to remedy the situation I would be most grateful, and I will most certainly be telling other people not to buy any games.

Holy ###, what have I let myself in for? I seem to get charged twice for games through this service, once to buy the credits, and then once to buy the game. This month I have been charged over $30 instead of the usual $7 or so. Has anyone been able to find a way out?

This is funny, filing a complaint about the scamers with the scamers

Please lodge a complaint with the Federal Trade Comission @ www.FTC.Gov. This is a huge agency but the more complaints they receive, the faster they will make an effort to stop this. I have been to site after site of people having the same issue we are and it just isn't fair. You may also want to contact your local TV consumer reporters. They love this kind of story especially when the economy is as screwy as it is and they can usually get results quickly. Good luck and don't give up. That is what they are hoping for. Why make millionares out of scam artists.

How annoying, I have only just realised that this company have been deducting money from my account for months now. I don't even remember using this game site and cannot log in to their site, and they conveniently have no good way to contact them or log a complaint on thei website. How can they get away with this?

I too have a big problem. I ordered Scrabble Blast but the registration number they gave me to access the game was wrong and have not been able to contact anyone. I tried the [protected] but it's not in service. The 646 area code number gave me some options. Will try that before I call the BBB.

Here are numbers ive got searching for them. I hope this will help. Im here cause im also having issues with a game i brought lastnite. No Key was sent to my email

New York (Corporate Headquarters)
One World Financial Center, 27th floor, New York, NY 10281
Phone: [protected]
Fax: [protected] This is there corporate office in the U.S. they have had so many complaints lodged against them you can not contact them by number for support only there corporate office. [protected]

Can someone, anyone, tell me how to cancel games through Oberon? What a nightmare. Does anyone know where they are located? E-mailed them, no response. DON't use this company.

I had downloaded a free trial of Dream Day first home and decided I liked it and ordered the cd. When I ordered the game they let me download the full version untill the cd was mailed. Anyway by the time the cd was delivered, I beat the game and did not mess with the cd. Well a year later I had deleted the game from my computer and wanted to reinstall and play. Well everytime I try to install the game the stupid thing tries to give me a trojan Win 32 virus! It does not make any sense to me. I think that the cd is defective! After I delete the virus I still can't play the game because it is missing some shortcut! I will never by another game from them!

I was mislead to believe I was purchasing a CD game which I never received! Now not only did I discover that Oberon has been charging my credit card a monthly $6.95 charge for the last six months, but they are refusing to discontinue the charges! This is not over Oberon! BlueLady

Yes, I am going through the same thing. Their so-called Membership is a scam and I have just finally received a reply that along with my $7.95 monthly game purchase, I am also charged an additional $7.95 monthly membership fee which they have been scamming me every month. They are hoping that people do not check their credit card statements for such a low amount but I do. Now I am owed 2 games and I can no longer get into my account. I have also noticed that most games eventually end up being Oberon. I'm going to write the headquarters in NYC. IT'S AN ABSOLUTE RIP-OFF!

I have been trying for 2 days to find a way of cancelling games subscriptions (I have fulfilled my original commitments) which I subscribed through Yahoo Games and MSN Games. There is absolutely no information on how to unsubscribe. It is disgusting and is a bad indictment on the reputations of both MSN and Yahoo, not to mention Oberon Media (disguised as GameSaver Subscription Internet CYP). I have resorted to lodging a dispute with my Credit Card provider. Don't get sucked in to these special deals unless you want to pay forever!

I GOT PI NY AND I CAN'T PLAY I NAVE THAT BIG BROWN BOX WITH WORD LOADING AND I CAN'T DUE NOTHING ABOUT LAST WEEK I ASK FOR HELP AND NOTHING, FIX MY GAME THAT I PAY FOR IT OR GIVE ME BACK MY $$$$$ MONIKA

I purchased Agatha Christie Mystery pack and had computer trouble at the time, a few days later, I'm trying to download it and they tell me I already downloaded...try to reach them to get my game, no luck! Now after reading all this complaints I'm wondering if I ever going to get my game...how about the next month...

I have been trying to get my two free games for almost six weeks. Dead end after dead end. I have emailed Oberon Media; I have emailed MSN. No help. They tell you that you must contact them by email. They will not provide a telephone number. So I am stuck with a monthly charge and no games. DO NOT SIGN UP FOR THE MONTHLY GAMES ON MSN GAMES PAGE.

I just want to know how to resister my games in my new computer. I have a number of games to register but no portal to down load! Please advise.

I want to use my registration keys from my old computer into this one, how do i find the portal to type in the registration and key?

Hi How do you reinstall a game? Lost everything on computer and
can't find a place to reinstall. Please help. Connie at: bartellg@msn.com Thanks

JUST PLEASE HELP ME INSTALL THEM AGAIN' THANKS

PLEASE HELP ME

i would like my three games reinstalled after mt computop was completlely taken to like dait was new the games are MAHIONG GARDEN DELUXE THE SECOND GAME JEWRLQUESTAND THE THIRD ONEBEJEWELED 2AND JEWEL MATCH2 THIS LADONNA JACOBS E MAIL donna2089@frontiernet.net please help

In order for me to better assist you, I would like to call you.

Although it is too late now, could you please let me know what is the best number for me to reach you as well as the time. I believe tomorrow morning would probably be best for the both of us due to time difference. (I am located in New York!) J

Thank you,

Rebecca G. Khalifa

Customer Support Manager

Oberon Media Inc.

Sent: Monday, July 27, 2009 4:35 PM
To: Rebecca Khalifa
Subject: RE: An inquiry from Oberon Website

EMILY.

PLEASE PASS ON THIS COMPLAINT TO YOUR MANAGEMENT ASAP.

RE:2ND APRIL

I EXPECT A REFUND.

O.JONES

quote

We apologize for the inconvenience. When a GameSaver account has met its minimum membership requirements, it automatically renews on a monthly basis unless you decide to cancel your account. Our records show that you never requested to cancel your Gamesaver account, which is why you were charged again.

We have proceeded to close your account so you will not receive any further charges from us. Please note that you were issued a game credit for the latest charge on your credit card, which can be redeemed by going here:

Please note that your membership has met the two month minimum requirements. Your account will automatically renew on a monthly basis unless you decide to cancel. We would like to offer you the opportunity to upgrade to a Gold GameSaver account, which is a 6 month membership at $7.95 per month. If you decide to do this, we would offer you a free game as a token of our appreciation to you as a valued customer.

Please let us know if you would like to proceed or if you would like to cancel your membership, and we can further assist you.

We have not yet cancelled your account, because we are awaiting your reply.

Thank you for contacting Oberon Media support.

Best Regards,
Emily

We apologize for the inconvenience. When a GameSaver account has met its minimum membership requirements, it automatically renews on a monthly basis unless you decide to cancel your account. Our records show that you never requested to cancel your Gamesaver account, which is why you were charged again.

MY RECORDS SHOW I DID CANCEL .

We apologize for the inconvenience. When a GameSaver account has met its minimum membership requirements, it automatically renews on a monthly basis unless you decide to cancel your account. Our records show that you never requested to cancel your Gamesaver account, which is why you were charged again.

We have proceeded to close your account so you will not receive any further charges from us. Please note that you were issued a game credit for the latest charge on your credit card, which can be redeemed by going here:

Please note that your membership has met the two month minimum requirements. Your account will automatically renew on a monthly basis unless you decide to cancel. We would like to offer you the opportunity to upgrade to a Gold GameSaver account, which is a 6 month membership at $7.95 per month. If you decide to do this, we would offer you a free game as a token of our appreciation to you as a valued customer.

Please let us know if you would like to proceed or if you would like to cancel your membership, and we can further assist you.

We have not yet cancelled your account, because we are awaiting your reply.

Thank you for contacting Oberon Media support.

Best Regards,
Emily

--- On Mon, 27/7/09, Rebecca Khalifa wrote:

From: Rebecca Khalifa
Subject: RE: An inquiry from Oberon Website
Date: Monday, 27 July, 2009, 10:24 PM

Hello,

I apologize for any inconvenience but could you please clarify what this is about?

Thank you,

Rebecca G. Khalifa
Customer Support Manager
Oberon Media Inc.

-----Original Message-----
Sent: Monday, July 27, 2009 4:24 PM
To: Ofer Leidner
Cc: SupportEscalation
Subject: An inquiry from Oberon Website

Name:
Title: ms
Company:
Country: uk
Email:
Phone:
Enquiry: invest

Comments:
Oberon RE:: Fraudulent Business Practices .
respond asap with your head office details including managing director

PLEASE NOTE: Replying to this email goes directly to the enquirer.

I just won"t my money back on my debit card because I diden"t recive my registration key to down load the game I brougt from them mistery soltaire over a month ago I think every body should write the Better Bessness buraul so we cane get our money back and see what kind of scam they are doing to people that wont there games and don"t get them or there money back . They have our email address to send our registration key but they dont: Times are Hard enough for some one to take people"s Money that we dont have::

I CANNOT SIGN IN MY REGISTRATION FOR WOMENS MURDER CLUB PURCHASED TODAY 3-17-09

i purched game fabulous finds in january and have not been able to play it i tryed to reinstall still no luck it appears to be locked can someone help me

I PURCHASED 2 DIFFERENT GAMES FROM 2 DIFFERENT STORES ONE GAME IS DREAM DAY DUO WITH DREAM DAY WEDDING AND DREAM DAY HONEYMOON. THE OTHER GAME IS WOMEN'S MURDER CLUB. THEY BOTH DO THE SAME THING AFTER I INSTALL THEM AND CLICK FINISH IT GOES TO THE WORD PAD AND THAT'S ALL I CAN GET. I HAVE SENT SEVERAL E-MAILS TO THEIR SUPPORT ADDRESS AND SOMETIMES I GET A RESPONSE AND SOMETIMES I DON'T . THEY ASK FOR THE SAME INFORMATION THAT I HAVE SENT THEM SEVERAL TIMES. NOW THEY WANT ME TO MAIL THE GAME S TO THEM SO THEY CAN SEND ME THE KEY #. I'M NOT REALLY SURE IF I SHOULD DO THIS, BECAUSE THEY WILL HAVE MY GAMES AND I'LL END UP WITH NOTHING.

Purchased online game that will not down load on my computer and have been unable to contact company to obtain refund on my american express card

Hi, I'm in the UK and finding it impossible to cancel my MSN Games discount subscription as the routes Oberon, Iplay and MSN offer are either not actually there at all or simply lead to a 404 error message. Messages and emails produce no response or cannot be delivered. I feel I must go to UK Trading Standards (Government Department for consumer protection) as these businesses appear to be operating in a very devious and unprincipled manner.

I purchased ONE Online game from Oberon Media and was billed THREE times. I CLEARLY requested that the company refund the cost of the two additional charges, but they responded that I could pick out two more games. This is clearly a scam.

When you go to cancel your membership, their website claims that they are going to automatically bill the difference that you owe for your 12 month contract. You have no recourse and are unable to get out of this scam without being billed each month.

After reading the complaints board, it's clear that Oberon Media is scamming a lot of people and should be shut down.

I signed up for 6 games in 6 months for a game of my choice, & when I tried to get my second game it gave me a completely different game. This company sucks.

I have been billed for over a year for an account that I can not access to either discontinue or download from. The phone number associated with the account on my bank bill does not reply to calls. I've contacted msn repeatedly and never received even an acknowledgement of the contact. They want my account information and since they deleted the account without my knowledge, yet still bill me every month, I can not give them it. Now I'm complaining about oberon since that is apparently partnered with msn. I am at the point where I may start tweeting and blogging about it to warn people not to ever buy the msn game accounts 'deals'. And all of this started because my father died and I took a break from internet games so my account was inactive for a while. How is it ok to delete an account that someone is paying for? Ever? Even if they do not use it.

Why does Oberon Game Manager stop in the middle of downloading the free 1 hour game trail on a Windows 7 Professional?

I hope these peaple are exposed to the better business bureau, the department for consumer affairs,

I am trying to cancel my account, I have a ling but cane not connect.
http://checkout.oberon-media.com/concierge/2300/app/CancelMembership.aspx?code=115575667&channel=11008813&RefID=NG-115575667&orign=pgame_buy_u&ln=en&BillingCountry=US&lc=en&entryPoint=purchaseoptions

Please cancel my subscription!

I sent 7 emails to Oberon in order to ask about an installation problem. All I get are computer generated emails telling me I will hear from them in 48 hours. It has now been 10 days! I sent an email to cancel my account due to LACK OF SERVICE. i got an email saying my account is cancelled.. I WILL NOT TAKE CHANCES! I have contacted my bank and they will DENY any further charges from this DISHONEST, LACK OF SERVICE WASTE OF MONEY COMPANY.. As Clark Howard says, They are experts at CUSTOMER NO-SERVICE!

I
have 5 charges for games i did not order. if you people charge my bank for one more game i will have a lawyer contact you. i tried to buy one game and it did not work. i let you no what was going on and you still charge, i am very upset that you people do these things when everyone has to pinch every penny. i want to cancel may account as of right now and i expect a refund for the money you took and was not suppose too. if you take any more i will find away to get my refund. same on you if anyone ask me about you i will tell them how bad you are and how you rip people off.this is nothing but a scam and there are conquences for doing that.

My monthly fee is $9.99. I was just charged $14.99. Please either correct or explain this for me.

Thank you,

Allan Blizzard

I TOO BOUGHT A GAME FROM POGO AND IT WONT LET ME PLAY IT SAYS I NEED FLASHPLAYER 8 OR HIGHER, I HAVE FLASHPLAYER 10! AFTER 4 EMAILS FROM OBERON WITH NO HELP AND IGNORING MY REQUESTS FOR A PHONE #, I HAVE CALLED AND STILL WAITING. IVE ASKED THAT THEY EITHER SEND ME A CD OF THE GAME OR CREDIT MY CARD, BUT THEY IGNORE THIS AND WONT EVEN RESPOND ANYMORE. THIS IS POOR CUS. SUPPORT. IVE BEEN A MEMBER OF POGO ABOUT 3 YEARS BUT I WILL BE CANCELING MY MEMBERSHIP. THIS IS THE 2ND TIME THIS HAS HAPPENED TO ME WITH THIS COMPANY, THEY DID SEND ME A CD FOR THE FIRST GAME 2 YEARS AGO.

I HAD THE SAME PROBLEM. I TRIED TO DOWNLOAD A GAME FROM THEM AND INSTEAD OF THE DOWN LOAD, AFTER GIVING ALL THE INFORMATION INCLUDING MY CREDIT CARD #, ALL I GOT WAS AN ERROR MESSAGE THAT READ, 'THERE WAS AN ERROR. PLEASE TRY
AGAIN.' SO I DID, AND GOT THE SAME ERROR MESSAGE.
A FEW DAYS LATER I SAW (2)TWO CHARGES OF $19.99 ON MY STATEMENT. AFTER TRYING TO CONTACT THEM AND YAHOO GAMES SEVERAL TIMES WITH NO RESPONSE, I DISPUTED THE TWO CHARGES WITH MY CREDIT CARD COMPANY. THEY SAID THEY WOULD DISPUTE IT WITH WHATEVER BANK OBERON MEDIA USES AND THE CHARGES WERE REFUNDED BACK TO MY ACCOUNT.
NEEDLESS TO SAY, I WON'T BE DOING BUSINESS WITH THIS COMPANY EVER AGAIN.

NO GO WITH THE PHONE NUMBER. YOU WILL GET NO WHERE WITH THE COMPANY. THE ONLY WAY I WAS ABLE TO GET MY CORRECT REGISTRATION KEY WAS TO SEND A COMPLAINT TO POGO THEMSELVES. THAT WORKED. I BASICALLY TOLD THEM WHAT WAS GOING ON AND THAT THEY NEEDED TO TAKE A CLOSER LOOK AT WHO THEY LET RUN THEIR DOWNLOADS SITE. IT TOOK ABOUT 4 DAYS BUT THEY FINALLY SENT ME AN EMAIL WITH THE CORRECT REGISTRATION KEY IN IT. I WILL NEVER BUY ANOTHER GAME FROM OBERON MEDIA AGAIN. THEY ARE A RIP OFF AND WILL STEAL YOUR MONEY AND THEN GIVE YOU THE RUN AROUND WHEN YOU TRY TO GET WHAT YOU PAID FOR. I WOULD TELL EVERYONE NOT TO BUY FROM THEM AS WELL. IT'S JUST NOT WORTH THE HASSLE.

I AM HAVING THE SAME PROBLEM WITH A GAME THAT I BOUGHT FROM POGO ON THE 17TH. AFTER MANY PHONE CALLS...I MANAGED TO GET WHAT THEY TELL ME IS THE DIRECT NUMBER TO THE CUSTOMER SUPPORT MANAGER. HER NAME IS REBECCA. SHE LEAVES HER OFFICE AT 5 PM...SO IF YOU WANT TO GET IN TOUCH WITH HER..DO IT BEFORE THEN...HERE IS THE NUMBER...[protected]. I HAVE TRIED THE NUMBER AFTER 5 AND GOT HER VOICE MAIL, SO IT SEEMS TO BE LEGIT. I WILL BE TRYING IT AS SOON AS THEY ARE OPEN TOMORROW. KEEPING MY FINGERS CROSSED THAT I ACTUALLY GET MY REGISTRATION KEY. GOOD LUCK TO YOU ALL..HOPE THIS HELPS!

I agree Im going though the same B.S. I order the hells kitchen game lasTnite and the key wasnt sent to my email. I always have a habit of copying and pasting so ive done that on a note pad befor i closed out and downloaded the game. And guess what. Yup It doesnt ...WORK. Says email or Key Reg is WRONG. Im soo upset as many as u are and ive been sending emails and calling. This is the first for me. I have alot of pogo games ive brought and wasnt no problems at all.

I ran into a few more people from pogo site that order games cause they on sale and they are having the same issues. This is so CRAZY.

I am so in the same boat with all the rest of you... I just purchased a game from Oberon and I to do not have a registration key number. I tried the phone number and all I got was voice mail. I'm so upset - I have sent two emails to them and still no responce. If I had of wanted to wait and play the game tomorrow - next week - a year from now thats when I would have bought it...

Its the same story here, purchased the game and couldn't get the registration key to work. There is no one to contact, if your willing to try the phone number be prepared to dedicate some time.

AGREED! BUT I HAVE A SOLUTION FOR YOU ALL ! THIS IS WHAT I DID... I CALLED [protected] AND THEN PRESSED *2 FOR COMPANY DIRECTORY. THEN PRESSED 1 FOR FIRST NAME DIRECTORY AND I ENTERED THE FIRST NAME AS 5646# (JOHN). TRICKY HUH? LOL.. ANYWAY YOU ARE THEN GIVEN 4 NAMES THAT ARE ALL JOHNS. I PUSHED 1AND GOT A VOICEMAIL. I THEN HUNG UP REDIALED AND FOLLOWED THE SAME DIRECTIONS AND I MENTIONED ABOVE AND DID THE SAME THING UNTIL I FINALLY GOT A REAL PERSON TO ANSWER AND NOT A VOICE MAIL. AFTER SPEAKING TO THAT PERSON HE THEN SENT ME TO THE CUSTOMER SUPPORT DIRECTOR AND SHE ANSWERED RIGHT AWAY AND IMMEDIATELY (WHILE I WAS ON THE PHONE WITH HER) SENT ME A REGISTRATION KEY. I HOPE THIS HELPS.

I purchased a game as a gift for my mother, which we did 4 games this weekend, but with this 1 game, I got the confirmation of payment they took my money, but never sent my mother the registration key, I emailed them multiple times, no response, then another email i got a response saying they have no records of my purchase, I emailed them all the information, stated how upset i was, they wrote back saying to pick a game any game, don't purchase it just e-mail them which game and they would send me the registration key, i e-mailed them, and once again i got the same e-mail that they have no records of my purchase! I emailed again every piece of info and again the same email having no records after saying they would send the code.

There service is horrible i have ordered about 10-15 games since 2008 from them for my mother as she has no credit card, and they have the worst costumer service,

i will never use them again and hope others will find a new place to purchase games, don't get robbed like we did!