Ocwen
Reviews and Complaints

This is the worst company I have ever dealt with. I have been tryin to get a refinace since last may. I get phone calls and emails weekly stating that I have not responded to their request and I will be denied. I have responded to every request they have made
You can not contact them they never respond. They are playing with people's lives and they don't care. I have ever written to the president what good that did. I am trying to find out now what government agency I can get into looking at their bussiness ethics
If anyone has had luck getting there matter resolved let me know how I am at the end of the line

Oh my gosh. After reading all these complaints about Ocwen it makes me want to cry. If all of you people are having the same problems that I'm having with Ocwen, then what can I really do to get control over my own home?
My mortgage loan was sold to Ocwen from HomEq effective Sept. 1, 10. We were on a repayment plan and just about current, and Ocwen enters the picture. They have NO payment history prior to the sale of the loan. So we requested our account to be researched on Sept. 28th, no response. Contacted them again. We were told to not make a payment for 10 days to break repayment plan. So we didn't pay and the plan still didn't break. So I made another payment and faxed all my bank statements to Ocwen to show all my payment history from May - Sept 2010. It is posted on their website on our payment history the ways that they are breaking our payments up. Its a joke. There is an incorrect payment amount, a double payment equalling $849.95 that has yet to be applied to the past due amount. They are in India, the customer service reps have no clue until you argue the truth with them. Today I was told when I asked why the $849.95 hasn't been applied to the past due amount I was told they just barely recieved my fax today. Before today I have spoken with several reps who have verified that the fax was recieved on Nov. 15 2010. Today is Nov. 30, 2010. I flat out caught this woman lying to me. You do wait on hold forever, and when you do reach customer service and they get tired of you, you are transferred to neverending music with no one picking up. We were considering modifying our loan but after reading this I think the best thing to do is refinance through another company. This is crazy that a company is actually getting away with taking peoples homes for nothing. Charging transfer fees and other made up fees, telling you one thing and then mailing you another. I'm truely worried about this situation now, cause I see I'm not the only person having these problems with this company. I'm down with any advice from anyone who knows what I can legally do on my end in the state of TX. Email me and Put Ocwen in subject box. keese.[protected]@yahoo.com

Have been dealing with this crap company now for 4 months to get my money from the insurance company to fix my house after a fire I had. Ocwen has deposited the money but does not want to send any out so I can fix my house. I have been fixing things out of my pocket and have sent the paid bills to them, yet they still refuse to give me the money back, always some paper work issue, file not there, requesting file... Ect.. Ect.. If you call the listed number it goes to india and you have to try to understand them to get some where (I speak american english not the queens english) goverment should tax companies like this at least 75% because they take jobs away from americans by sending them overseas.

I call them at this point 3 times a day and then send a fax about the last call we had so they can not say we never heard from you... This has to be one of the worst loan servicing companies in the world.

Sure sounds like my complaint is very much like the rest of yours. Fought with this company since May 2010, when Cenlar sold us to them (after I put in for a re-modification), about paperwork they supposedly didn't receive on our mortgage re-modification. Of course the same papers were sent 7 times, but every time, a new paper would come up missing. Does anyone know how to piece the papers together...guess not?!?!? Anyway, I left 6 messages on the same idiots voicemail, and 3 emails were sent, but never once received a call back from the idiots. Only thing I ever got was those stupid letters telling me they were missing something different after I would fax all the paperwork. Then I receive a phone call the other day asking if I am in need of any assistance with my mortgage? ASSISTANCE? So now you want to help me I said. When I sent the papers 7 times, left 6 messages and sent 3 emails, you didn't want to bother with me, but now you want to help me. CLICK, they hang up on me. Haven't heard from them since.

My mortgage was transfer from Homeq to Ocwen recently.

I was paying interest only payments + $600 to reduce my principal.

Ocwen send me a bill for a interest charges of 110000.00.

I don't know how are they going to charge me after I've been paying interest only for 5 years? interest after interest? Trying to talk to a rep is a journey. leave message never get a response back from them. sometimes i get a luck talking to the rep. guess what? they are in India. don't know nothing about it can't even understand what they are saying like talking to a computer. i am still trying to get in contact with them. i thought homeq was bad Ocwen is about 1000 times worse than homeq.

We started with Taylor, Bean, and Whitaker close to three years ago. Never missed a payment - always paid on time and in full. In August of 2009, we attempted a loan modification to reduce the interest rate. We were told our loan was going to Cenlar but to wait until we were contacted by Cenlar - not to contact them. Cenlar took over our loan in September 2009 - we attempted a loan modification through them - we both lost our jobs in the same month and needed to reduce our payments as well. Cenlar kept telling us NOT to make our payments as we were trying for a modification - this went on for 3 months and whenwe do hear from Cenlar, it was to tell us that we were now being transferred to Ocwen. We had to start the WHOLE process over again. Over the time span of a year now, Ocwen has provided us with nothing but lies, misleading information, and no one to hold accountable. We have gone to mostly all of the homeowners modifications functions hosted but told we can afford our monthly payments. We KNOW we can now afford the monthly payments - it is the arrearage amounts we needed help with. Ocwen refuses to accept our monthly payments with a little extra each month - they tried to modify our loan TWICE with a higher monthly payment, no reduction on the interest rate, and extend the life of our mortgage by 10 years. We were served with Froeclosure papers and went to speak to an attorney. We are now filing Chapter 13 in order to keep our home but our credit is ruined and Ocwen is trying to get us to pay more than what we are behind on. PLUS they want to increase our monthly payments indefinitely because our escrow is at zero now. We are fed up and willing to be part of any lawsuit that is out there with Ocwen. Please contact me directly at [protected]@hotmail.com and put Ocwen in the subject title.

Never do business with this company.

Ocwen decided to lose evidence of property tax payment; subsequently, the opened an escrow account without permission to pay the property taxes.

Ocwen will not realize their mistake; they have now billed us for the principal mortgage payment + escrow charges; they will not close the escrow account.

Ocwen never paid our taxes (Which was confirmed by our township tax department several times) ; however they insist they did.

We have emailed and faxed evidence of the paid property taxes; they lose our submission each time and never have record of speaking with us. We have been trying to resolve the issue for four months.

My family has spent at least 20 hours of time on hold; we have called no less than 20 times. We have emailed and/or faxed evidence of paid property taxes over 10 times. We get a service department in inida; they could care less. Tax/escrow departments also lose our submission everytime.

Better business bureau has a total of 567 filed complaints against ocwen; their bbb rating is "f"

Save what's left of your sanity, never do business with this company if at all possible

Ocwen Mortage has completley hosed my Oct2010 payment and my hands are tied, there is no one
to talk to and it feels like a Spanish Inquisition. It is impossible to talk to anybody stateside and
they only know 2 things to say for certain. "I can take your payment and I will send your paperwork
to be followed up on". I suspect this company eventually will go down, after the execs and powers to
be have bled it dry. I could understand if this behavior was in a 3rd world country or it was 1910,
before laws and rules of lending were established. I have problems believing that after all the lender
bleeding and the worst Real Estate era in our lifetimes, people are still being contemptuous and
truly spreading hate and discontent.

Our complaint against ocwen...

First off I want the make people aware that we have many of the most important conversations with ocwen recorded so there is no we say/they say.

We were offered and agreed to a loan modification from ocwen signed and dated in june 29, 2010. We sent in the down payment/first payment at the end of june per our modification agreement.

On july 16 we received a letter from a local attorney stating that ocwen had referred our home loan to them for foreclosure for a default on the loan. My husband called ocwen and asked them why they started foreclosure and they said that the modification would be entered into their system and the correct information would reflect in our account soon. We replied to ocwen's attorneys office and sent them all the information needed to dispute this error made by ocwen. We them called the attorneys office to see if they had received all the information and they had. The attorney's office told us that they could not reach ocwen and asked us to try to have ocwen contact them. My husband even made a conference call between ocwen and their attorney's office and was told by ocwen that they could see that a mistake was made and they would get it resolved.

We have a screen shot of our account online taken on july, 19, 2010 showing a message that our modification and payment had been received. The screen shot shows the information about our loan before the modification but shows the next payment due according to our modification.

We made our aug. Mortgage payment over the phone in aug. 2010 and it was accepted. We made our payment in the form of a personal check for the amount due according to the modification in september. They sent the check back claiming it wasn't enough to satisfy the default. We called ocwen and the claimed that we did not have a loan modification with them. My husband again told them that we have in our possession a loan modification agreement with them. They conveniently found our modification agreement in a matter of seconds after we gave them that information. The home retention specialist told us to wait a few days before sending the september payment back so that the same thing wouldn't happen. He called my husband back like he said he would in a couple of days and said that everything had been straightened out.

About two weeks later, my husband received a call from their collections department stating that they were trying to collect a debt and that the september payment had been rejected again. It was the collections department again having no knowledge of the modification. He asked to be transferred to the home retention specialist. The specialist then said he didn't know why the payment was rejected again and that he would again call back after he had figured out why this was still happening. Again, he called my husband back a day or so later and said that he could then send in the payment again, but that it needed to be certified funds. He also advised that my husband wait a week or two before sending in the october payment so that it wouldn't be confused with the september one.

On november 1, 2010 I found a notice of trustee's sales set for december 1, 2010 taped to my front door. Since, we haven't received any payments back, as of today, november 2, the september (Certified funds) payment has still not been accepted/cashed nor has october's payment. We have been calling ocwen all day long and can not get a hold of our home retention consultant.

Ocwen has left us no choice but to get an attorney and fight them. Ocwen is foreclosing on a home that they have no legal right to as we are not delinquent on our home modification.

Ocwen scammed us by sending us a letter a few weeks ago stating if we send them $1, 560.00 that will be our new loan payment for an approved loan modification to start oct.1 2010. Well we sent the moneygram with the full amount and faxed the signed paperwork by the date requested. Called them last tuesday to make sure everything was a go. They said they got the money but not the signed documents so therefore we are not eligible for the home loan modification because we passed the due date of oct.1st.

They let me sign a paper that my mortgage would be 720 .00 for 3 years but raised my payment to almost a thousand dollars in 2 years. i was in a bankruptcy for 5 years and payed it through them but now after 10 years i owe more than i owed from th beginning. for 4 years the never sent me tax statements and i would call and they would tell me they would email them to me but never did.i checked with irs and they have a copy but i don't.i hpe that someone can figure out whats wrong with this company. tell me what is wrong with these ocwen people.

Ok my patience are wearing thin and yes I agree there needs to be some kind of lawsuit to ocwen. I was recently transfered to ocwen in sept. Previously I had made payment arrangements with my previous lender and evertyhing would be caught up and up to date december 1, 2010. Woo what a relief... However, ocwen purchased my loan in the meantime. They told me that they are not required by law to accept the previous lenders payment arrangments. Gggrrr what am I to do? Well I tried for a modification however, every time I sent it in something would come up missing then they sent a letter to me dated sept. 29 certified. Stating that I had till the 29th of october to bring my account current.In the same letter it states to call before sending the money. So I did and indeed they included more fees but I was like whatever and sent in all the money. They called me today to inform me that they had received my payment woo hooo! Everything is good right? Well 4 hour later I get a phone call from ocwen stating that I now owe a reinstatement fee of 396.43 in addition to the monies I already sent. When speaking with a supervisor they stated that they were late charges and shortages etc. I asked to be transfered to someone that spoke fluent english and they told me its against the company policy to transfer calls. Rofl now I have contacted the legal aid system here in oklahoma. Filed a complaint with the attorney general of florida and I will be contacting the florida department of financial regulation tomorrow. I'm sick and tired of having 20 phone calls a day especially now that I have brought everything current!

I am a realtor and I have a couple of short sale that i am negioating with Owcen Bank . what this bank is doing to people is wrong . they have employee that works for that do not have no one best interest at hand . I think that every state Attorney office should be investigation this Bank and how they are getting away with bad buisness practice that violate people all over .

please if any one is filing a suit against them . I have plenty to share in writing from their own employee's . please send me a email or a call.

My mortgage went form taylor bean to cenlar to ocwen all in one year. Every time I applied for the " make you home affordable" obama plan my mortgage would be sold. Ocwen started off my returning checks saying they had to be certifed, the charging me late fees because they wouldn't except my check, then they raised my monthly bill $343.00 for an escrow account saying I was behind on my taxes. I proved time and time again through emails, and faxes my bills were paid for the year. I even called them with our senator only to be told everything would be fine. Then they continued not cashing my checks, even the $8, 000.00 check I wrote to catch it all back up. When I demanded to know where my uncashed check was they said" just send another one and we will throw this one away " this company is in india. Today I received foreclosure papers because ocwen won't take my checks, wont talk with me and they are crooks.

We started out with refinacing our home, and we were put with Taylor, Bean, and Whitaker. We were with them for about eight month, before being put with Ocwen. This was in July of 2009. I was not contacted by Ocwen till August. At this time I contacted them after recieving a letter of the change in the mail. A man from India, told me that they wanted July, and August payments. I told them, I had sent July's in to T, B&W. He became very demanding, and wanted the money now. I wasn't happy talking with him because, I had just found out about all this. My fixed loan, had been raised to another amount. I sent my payment in, and recieved a letter that they had recieved the T, B&W July payment so all was well. Well, on our end every month since then, I was being called, and harrassed wanting their payment, even before it was due. This was all people from India. When I would call, I could not get anyone on the phone. The company would hang up on me too. I tried the main office, and no one would return my call, and answer me. I was tired of the phone calls, and I was not late. They also changed my insurance on me with out my permission, and I had insurance already. They sent papers to me saying they never recieved my payments. Which we got charged with threats of forecloser. We were not late at all each month. I began to send Money orders, and they didn't want money orders. I sent in proof over ten times of my payments, and they said they never got them. I sent them to the number they gave me. I payed all payments to May. Then they sent my payment back. They would not accept it anymore, because they put us into forecloser saying we never paid for nine months, which wasn't true. Even though, I had proof of all payments, and I prooved it to them they would not accept them.

Now it was turned over to Heurfano county to sale in November of 2010. They also said, that I owed them over $15, 000k. I only owed them from when they wouldn't accept the payment in May 2010, so it was around $4, 800k I owed that when they accepted my payments again. Ocwen turned it into a Lawyer in Denver, and the Lawyer wants to charge me more, If I fight this forcloser. Heurfano county coarts made me pay money to fight the forecloser. That was 9-2-10. We had a coart date, and no one showed for it. The Judge, and the county had never had a forecloser faught over before so they don't know what to do. I keep being told that the jude will decide on the on [protected] because of being 30 days. That came, and went. Then it was 10-14-2010 and still nothing from anyone. Then I was told on 10-20-2010 when I called that Ocwen wants the house to move forward, and sell. Now the judge, they said still hadn't viewed the file even though it has been on his desk all this time. I was told that he will get to it when he has time, but this is not his priority. Now the county won't make long distance calls, so they will not contact me about anything. I have to make all the calls.

Now this lie, and all this hold up, had distroyed our credit, and made it hard on us. My dad had cancer treatments, at this time, and I his daughter have had to spend a lot of time trying to make it right for him. Ocwen wants the full loan of $160k, and we made the payments, and they were never accounted for the principal. So it too never went down. I feel Ocwen needs to lay off, and not take homes from people for the wrong reasons. We made our payments every month they were the ones in the wrong, and we have to suffer for these professionals, that are not acting as professionals. Bring our work back to America. I am tired of these people in other countries making mistakes that we have to pay for.

I have duplicated payments in November and the people from that company stated that they have no policy to return my double payment and I am paid up till December. In turn I explain I accrued overcharges over $800.00 and they still don't care about my financial issue.

I can't believe how this company can be so insensitive when they bought my loan from Saxon which has always treated us so well.

I will also be writing to their President Bill Herby if it will make a difference.

Company is unwilling to assist with modification process. They will call and say they do not have
Information that has already been sent. They will have you on hold and then transfer you to multiple
Departments. I spent 25 minutes on the phone before I got someone who half knew what they were talking
About and then that person even had to offer to call me back after more research. They are rude and
Unwilling to assist you. The offered to modify my mortgage for more than the payment is now which is not
Helpful. We have a second mortgage that is basically a phantom mortgage because the house is worth less
Than the first lean and they have not addressed that issue.

File a complaint with the attorney general. If no one takes action things will never change!

This company is affecting my life in negative ways that I have trouble comprehending. i believe they are operating with the intent to ruin customers' credit scores so that they can never refinance thereby securing the mortgage loans for the entire 30 year life of the loan and 100% of the interest accrued. 4 years ago when my adjustable rate loan was set to rise, they offered me a modification in order to keep my business. They now report both of my loans as "partial payments" each month which has tanked both my husband and I's credit scores by over 200 points each. All of our credit cards have either been closed or the rates maxed out at 30 percent as a direct result of Ocwen's incorrect reporting of the loans. Now this month they processed my payment for 200 dollars over the monthly payment amount, what I wrote the check for. They say that it is my responsibility to prove that the check was for the correct amount; They discard the checks after they are processed. Someone hit a 5 instead of a 3 and now my bank account is overdrawn and no one will help me. I really believe that this is another indication of their malintended plan to ruin my credit so that I can NEVER get away from these loans by refinancing. I HATE OCWEN. When I speak to their representatives they treat me like my story is always a lie and I am an idiot. It can NEVER be their mistake and they have no procedures in place to handle complaints in any way. if anyone has any advice or action please recommend it to me.

Good news! I have mgc and ocwen backed into a corner with a four federal allegations. Court date (Again) is set for the end of this month. My lawyer believes they are not prepared and are ready to settle. Only took three and half years!

My overview. I had ocwen fsb as my primary loan for about 10 years. I filed a ch 13 bankruptcy. Paid everything off as the plan dictated, and was released from it. Ocwen decide the $3911 they got wasn't enough, so they sent me a post bankruptcy bill and a letter to sign to agree to pay or they take the house.

That went straight to a lawyer (Took a lot of calling around, but lawyer will usually recommend other lawyers, so stick with it). It cost me 2/3 of the settlement, but all I was out was $100 in filing fees up front. We sent ocwen some letters, they responded, admitting to their crime (Federal offense which I got a call from an federal investigator, who then called my lawyer). We soon as we filed suit in federal court, ocwen sold (More of a transfer since they didn't own the note) to mgc mortgage.

Mgc got real nasty real quick. Taking my mortgage payments and adding them to this arrearage. Added their own made up fees.In a few months, my $388 mortgage went to $1200. Not that I cared, because I had a good lawyer. I called them (Many many times before I got though) , and told them the story with owen and the lawsuit, and how they just joined it. They wanted the lawyer's name and number. The guy completely stopped the hard noise dead beat collection attitude right away, and said he'd look into and give me a call back. He didn't, but all nasty grams, and auto calls stopped (They still had two mortgage payments not applied).

So now we keep setting a court date for which they (Both mgc & ocwen) keep asking for a continuance. They are being sued for violation of respa, fdpa, bankruptcy violation, and something do to with unethical business practices. Basically they're in it deep, and they know it.

I've already sold our house and bought another, so i'm out of their hair anyways. Mgc screwed me at closing too of course. Charged 300% interest for the 21 days of closing.

Now I get sit back and enjoy while both of these so-called mortgage companies pay out the butt for these lawyers to mitigate these problems.

To comment on class actions lawsuits. It’s important to understand that they’re like winning the lottery but splitting it 1, 000 ways. The lawyers get their piece, and you all split the rest and then take taxes out of it. A million dollar settlement ends of being not a lot of money in the end. And to make it worse, if the mortgage company loses a million, that is enough money to make it worth to them to appeal of the case. They will drag out a huge amount for a very long time.