Office Depot
Reviews and Complaints

I agree some employees take their bit of managerial controls and abuse the customers as well as employees. I know I experenced from the Montrose Store on 10/10/2010. It was convient for me to shop at this store due to location however I will never set foot in it again and will drive 60 miles to Office Max rather than condone the actions of Jason a very rude and abusive employee.

Bill, there is one thing you have to know. First HP is the manufacturer of this product you purchased. Their cartridges are also part of this package which sold in any retail store you buy it from, not just OD. The people you may have spoken to only goes by the knowledge and training on the product specs. Any retail company that trains you obtains the product information from the manufacturer (HP) and the merchant or buyer of that company (OD) The agents then are trained on those specifications.

You must not have learned basic economics in school.

Now on that note, you should first be blaming yourself for thinking that OD is responsible for the cartridges not totally full and your lack of knowledge. As for the rebates. I agree with Ken. You failed to read the fine print and it clearly reads what he copied here. These rules have applied in the retail industry for years and have not changed. You're even lucky OD fulfilled the second rebate you claim to have gotten back. So as they say. Buyer beware!

The below is printed on all Office Depot MIR. This is the legal fine print that most people ignore. Never take the word of someone if there is any doubt in your mind. I wouldn't take the word of a car salesperson or the manager if they told me the car came with a 10-year 500, 000 mile warranty that would cover gas fill-up as well. A person would be silly not to see it in writing. If all else fails, look at the manufacturer's website for what comes in the package. If there is a question about a rebate, GET A PRINTOUT BEFORE YOU BUY. If a manager tells you something that is not explicitly in the form, then you need that manager (because it becomes that person's responsibility) to put it in writing. Common business sense.

"Limit one mail-in savings per household/business. Offer not valid on Configure-to-Order Computers. All qualified items must be listed on the same receipt. This offer is valid in the US and Puerto Rico only, except where prohibited, taxed or restricted by law. This product must be purchased between the valid dates listed to the right. Mail-in savings form must be postmarked by the postmark date listed to the right. Office Depot® is not responsible for late, lost, damaged or misdirected mail.
Claims from dealers/distributors and their employees will not be
honored. One mail-in savings per qualifying receipt. To qualify for these mail-in savings you must be a legal US resident and be 18 years of age or older. Only actual purchaser of the qualifying products may participate in this mail-in savings program. Office Depot® reserves the right to modify or withdraw this promotion at any time. If you have not received your mail-in savings after 60-90 days of mailing please contact www.web-rebates.com/officedepot to check status or for questions
about the mail-in savings process. Keep copies of all materials submitted: originals become Office Depot/Manufacturer property and will not be returned."

I have experienced several questionable practices at Office Depot, but the one that finally convinced me to not go there anymore was something akin to a bait and switch. They advertised an HP laser color printer as coming with full toner cartridges on their website. Since I happened to be comparing offers at Staples website, which said the same printer came with introductory cartridges (about half-capacity as full cartridges), I called Office Depot's toll-free number and the representative confirmed that Office Depot sold that printer with full cartridges. I went to the O.D. store near me and just to make triple-sure, I asked the salesman in the store if full cartridges came with that model and he talked to his manager on his headset and they all confirmed the full cartridges, so I bought the printer. After I set it up at home I noticed that the cartridges all said "Introductory" on their labels. I took it back to the store and they had the nerve to stand there and tell me there was nothing they could do about it. I wasn't about to put up with that -- it was exactly like them saying to me, "Yeah, we took your money by misleading you and now it's just to bad for you that we are thieves!" I picked up my printer, went home and filed online complaints with the BBB and my state Attorney General. I called the store again and talked to the manager (the same one I talked to in the store) and he finally gave in and said he would see what he could do and that he would call me back on Monday (this was on Saturday). I called again on Sunday and expressed my displeasure with their lack of prompt response in an obvious case of product misrepresentation. They still didn't do anything until Monday, when a girl from that store, who told me it was her first day on the job, said I could bring the introductory cartridges back and exchange them for full ones. Although they made good, it wasn't without a lot of extra time and stress on my part. In the past, I have noticed several thing that bothered me about Office Depot's advertising and promotional gimmicks that just seem to never pay off, like their "Rewards" program and some other deceptive ads that you need to read the fine print to realize you won't benefit from them. I have had it with them. I'll see if I get better treatment at Staples where they at least don't seem to be misrepresenting that one printer model. They may not be doing it intentionally, but who can really say? Intentional or not, the effect is the same to the customer. Often when companies get big enough, their left hand doesn't know what their right hand is doing. Welcome to the club, O.D.

ok here is the thing about officemax warranty's. they have improved. they go through a company called NEW. and the are a very good company. i bought an olympus FE-20 camera and bought the warranty for it. and the lens broke a couple months later. and yes you DO have to call the manufacturer FIRST! BUT if they cant fix it officemax will give you the same camera you had as a replacement and not charge you. thats what happenedto me. olmpus couldnt take it back so officemax gave me a new one. no waiting for a camera to be shipped to you. or anything like that. and i dont recommend kodak for future reference. o;ympus and cannon are usually better quality. the only reason why my olymus broke is because my brother dropped it. which officemax's warranty covers accidental damage. normal wear and tear. enviormental damage. mechanical and electrical damage. only thing it doesnt over is being lost or stolen. the manufacturer will NOT cover any of the above. they ONLY cover manufacturer defects, like puttin the camera together wrong or missing parts.thats it. any questions or concers ask and ill try my best to answer them. i know alot about the warranty and officemax's policy's and such

As was most likely explained to you, and listed in the brochure, the Extended Warranty becomes effective AFTER the manufacturers warranty expires. If the manufacturer provides a one year warranty, then you logically deal with the manufacture if there are any problerms. One that has expired, you have the piece of mind knowing that your item is covered under the extended warranty. If you purchase a Kodak camera with one year warranty from Kodak, then Kodak is responsible for fixing any problems with that camera for the entire one year. Then, if you purchase the extended warranty, one the Kodak warranty has expired the extended warranty coverts you. If you didn't purchase the extended warranty on the camera and after one year it malfunctions, you are stuck and can just use it for a paper weight or throw it out.

It's been, in my experience, that the extended warranties I purchase through the retailer has been that the retailer exchanges the product even well before the expiration of the manufacturer's warranty.

I had a similar problem with Office Max. After 59 days, my new HP laptop crashed. Try understanding tech support for HP. Office Max wouldn't help me, and my extended warranty doesn't start until HP's first year warranty is over.

Needless to say, I'll never purchase another thing from Office Max. Thanks guys, for NOTHING!

All replacement guarantees begin AFTER the manufacturer's warranty, that is true across the board at ANY retail channel. During the first year you must get service through the manufacturer.

You are misplacing blame. That is why there are always "Terms and Conditions" available BEFORE and after you purchase any service coverage.

If a customer believes everything they are told, I have a brand new Ford Truck that has a 20 year warranty bumper to bumper, and includes free gas for life. READ THE FINE PRINT! Don't assume that you are being told anything that is the complete story. OfficeMax associates are coached to tell you what you want to hear, much like Best Buy.

I WOULD LIKE TO KNOW WHY I GOT CLUB POGO .and had to pay 4 times for it 3 times on cidit card. and one by certified chq that was send back to me cashed 03 05 08 six months after i payed for by master card please tell me why thankyou jeanmoyer.

Follow up from my complaint: Both the store manager and assistant store manager have called and informed me that the associate was incorrect and the holiday return policy is 14 days after Christmas, not 14 days from date of purchase. I will be issued a full refund.

I too had a run in with the Office Max 14 day return policy. I bought two label makers as gifts, with the intent to return the one she didn't want. I had my original receipt and the package was unopened. Only during my return transaction was I informed of the 14 day policy and now I am stuck with store credit. Will not be shopping at Office Max again.

Read the chair warranty. Wheels aren't covered. I'll bet when you purchased the chair they practically begged you to get the extended warranty, and most likely explained that the wheels are't covered under manufacturers warranty, but definitely covered under extended warranty. The extended warranty most likely $11 - $19.99. Go purchase set of 4 replacment wheels and it will cost approx $36.99. When the sales associate tries to explain the extended warranty, so many customers laugh and think that he/she is just trying to rip them off. Then something happens that isn't covered, and they accuse everyone of being a crook. So go ahead and pay your $30 for replkacement wheels.

Office depot ink cartridge recycling program allowed customers to recycle 25 cartridges each day. For each cartridge, I was issued a $3 coupon good toward my next purchase. I was allowed under Office Depot's policy to use only three coupons a day. That means, if you do the math, that for every day I brought cartridges for recycling, it would take me 8 days to spend all my coupons . There is no expiration date on the coupons. Now about a year ago, they quit issuing coupons. and began giving "reward" credit. Still they accepted 3 coupons a day. Starting on Sunday, January 31, 1910, they will no longer accept the $3 coupons they gave me for my cartridges. They took my cartridges, (worth 3$ each to them) and now will not honor the voucher they issued . Remember now, I received eight times more vouchers than I could use each day. On each coupon is a statement that says that I cannot transfer my coupon to anyone else. This means that Office Depot has taken seven eighths of my cartridges without paying for them. If I walked into Office Depot, payed for one camera and walked out with eight, I would be arrested for theft.

I bought a camera at officemax in Milwaukee, when it make loud noises and stuck I returned it. Well I had to pay a 15 percent restocking fee for a broken item. The they have a 2 week waiting period to receive your money by mail if you use a check. I was told to come back in 4 days, so I drove the 10 miles back and knew the check had cleared the bank. They still have me waiting 2 weeks for a check by mail. Last time I do business with them.

I received a $70 max perks coupon for quickbooks pro which is now $99 after $100 off in the circulars. My complaints are twofold:

1. Ashley, the clerk at the register, scanned the software at $129.99 instead of $99.00. Why were her register not updated? The promotion started on Sunday. Today is Monday. There's clearly something amiss here.

2. Ashley did not accept the max perks coupon saying it cannot be combined with promotional products despite the fact that the coupon says otherwise. She is clearly wrong. Her supervisor (filipino) agreed with her which was the wrong.

This is an obvious example of poor training, and not accepting the coupon even though it was a legitimate original (not reproduced) coupon that conformed to the terms of its usage.

I will write to the manager of the store and to the ceo of this flagrant and outrageous violation of its own promotional policies. After spending thousands with office max even though it is somewhat less convenient and far away, I will stop shopping there. The store tolerates ingnorance, poor training, and lack of ethics and responsibility.

Do not go to the Office Max in Glendale Arizona off Northern and 101. I have been there multiple times and received horrible service from one of the supervisors names "Christine". She was smiling last time I went there because I was so upset. Avoid this store and go to the one in Arrowhead or the one on Dysart. Do no spend your money at Northern. You will not receive the customer service you deserve. All Office Maxs are a little different and I consistantly receive bad service from this one. Avoid it!

First of all, you ignorant customer. I'm sure that Ashley had plenty of choice things to say about you, and it is NOT Ashley's fault that you product was not ringing at the sale price. There is a plethora of reasons why it may not have rang up, I wont even get into those reasons with you and your small brain though. It has nothing to do with the registers not being updated. If she couldnt accept the coupon, THERE WAS A REASON, you racist piece of S**T.

People like you are the reason employees like Ashley have a bad attitude.

I have to say that Officemax is a total ripoff. We paid a thousand dollars give or take for a laptop and when we got it home it did not work. We returned it three days after the sale and they had the audacity to tell us we had to pay a 15% restock fee and they refused to waive it! Then to make matters worse, even though we paid cash they said they did not have the money in the store to refund the purchase and would have to refund the money to my credit card so I had to wait another week to get my money back and to go somewhere else to buy a laptop that actually works! The staff was rude about it and actually seemed to feel like it was justified to take my money from me for an item that was defective. I had to pay these people 150.00 for their mistake!. Why in the world would anyone shop there? How can any store sell you an item and STEAL 150.00 from you when it does not work. I have bought major electronics from many stores and have never been robbed like this from anyone. In my opinion this is no different than stealing. Please think real hard before buying anything expensive from this place because if you get home and it does not work, you WILL be forced to pay 15% of the purchase price if you return it. BAD FORM Office Max. You have lost a good customer and if you keep this up I doubt you will be in business very long.

They could return the money to a gift card then cashed out the gift card for you.

Paying 15% restocking fee is standard whether Officemax, Best Buy, and other major retailers. Places like Walmart don't, but consider the quality of merchandise there and lack of knowledge of the associates. When you make a purchase with a check and then come back in a couple days to make a return, it is standard procedure in many retail business to have a refund check issued from the corporate office. This is basically a security measure because in the past too many people have written checks for items (often times with bogus info), made returns and received case refunds, then gone back and had the bank cancel the check. So as usual, numerous honest people have to be inconvenienced because of a few dishonest people. Best thing to do is to pay cash/debit or credit. Feel free to go elsewhere, but you'll find similar procedures in many quality retail stores.

Call the store manager during normal weekday hours. I'm sure they will make an effort to fix things. If not, call 1-877-Officemax and make a complaint. That will go thru Dist Mgr to Store Mgr, and then the Store Mgr will have no choice but take care of it.

LOL at his whole thing. Classic example of "i had one bad experiance and how DARE YOU!" First off register issues happen at any store. Sometimes sales aren't updated perfectly. that can actually take a couple of DAYS to fix if it is a proogramming error.

next up, that particular coupon itself was a glitch. it wasnt to take an "additional" $75 off of that product. That product wasnt on sale at all OfficeMax locations. The coupon went out to all maxprks customers to get $75 off. if you read it, it said the whole price as of what you were getting $75 off of. if the sale was in your area, take that, its a better deal.

furthermore, i would say that people who actually complain on these sites are mere trolls. The type of people who have a bad day at their job. and your own life is so miserable that the ONLY satisfaction you can get is to pick a fight with people you know are not ALLOWED to fight back, because its the only fight you can win.

Nobody i perfect.. oh, i meant except for you, Princess.

OfficeMax allows returns without the receipt, but you must have the packaging to prove that you didn't just dig it out of the trash somewhere. Without either the receipt or the packaging taking the item back is at the sole discretion of the Store Manager and most of them won't do it. Most of them wouldn't return or replace it anyway if most of the ink was used up. Also Beth, some printers will not accept refurbished ink cartridges, that's just the way they are. If one kind of refurbished cartridge doesn't work do you really think another will?

The product is a Philips Lite-On drive. The bottom posts are correct. It is a 14 day RETURN/EXCHANGE policy. Amazing that people cannot read properly...

It has a 14 day RETURN policy. The warranty is 1 yr. Every store will direct you to the manufacturer for repairs after the intial return policy has expired. You expected the store to take it back after 90 days?! Make a copy of your receipt, contact the manufacturer, send it back for a replacement.

The website says the drives have a 1 year warranty. I bought an internal one tonight, and the girl at the store said I had a 14 day return to the store warranty, and after that, contact the manufacturer.

My DVD Lightscribe MultiRecorder that I bought in July just quit writing, tonight's Halloween! It isn't me and it isn't Windoze. I'm a computer tech in a small computer shop (30 years, teach occasionally at the college) and I use Linux. I am CERTAIN the problem won't be solved my Micro$oft.

I am not thrilled with a 14 day warranty either. This drive cost me the same as a Sony (I was in a hurry and in an Office Depot). I've used dozens of the Sonys. Some have made literally terabytes of verified backups with only one drive failure after about 2 1/2 years in service. The rest are still functioning, and have whatever might be left of Sony's 12 months parts and workmanship warranty. You know what I'll be using to replace this piece of ...

I've purchased Ativa drives from office depot and many other great Ativa products and they never fail me they're great!

Nope you should have taken it back into the store. The store if they have the same item will change it out even with out the box. If not ask to speak to the manager be nice and tell him or her if you dont throw a fit you will be happy.

I work for office depot and sometimes I think our customers are so fuc#### stupid. Grow up and figure out your own problems. The warranty on the computer is from the manufacturer your ###. ###.

If you leave an inkjet cartridge unused for extended period of time, they tend to dry up. One person admited that ink cartridge was in printer for over 6 months without being used, then didn't work right. The ink tends to thicken up and clo up and not work. Inkjet cartridges are a touchy subjet. You can't tell by looking at it or shaking it how old it is or how much ink is in it. Customers often bring in old, empty cartridges claiming they recently purchased it and it didn't work, just to get a free ink cartridge instead of having to actually buy one. But it is the manager's call, and often depends on past experience and how sales are going.

Just so you know, ink expires.

I believe that Office Max cuts their overhead by not properly refilling their remanufactured ink cartridges. I have purchased several that have only produced between 5 to 50 pages with print before the cartridge runs completely out of ink. Given the fact that a new printer cartridge that is completely full of ink is supposed to print at least 300 pages using normal ink load, brings me to the conclusion that Office Max and/or the company it uses to refill the cartridges that it resells to consumers who probably do not realize that they are being riped off by this means. I think they are stealing millions if not billions of dollars from the consumers by using this method and I think their should be a class action filed against both OfficeMax and the company or companies that they contract to carry out this criminal action.

Yeah in 2006 i received a card and purchased an editing pc. The promo was no finance charges until 2008. now 2007 i'm still haggling with these people, that is when they decide to answer their phones, and after pushing through all the automation. They want their money because i signed a contract but i signed a contract with understanding they wouldn't charge me out right or covertly, finance charges. I think I blow this card and claim bankruptcy. Why isn't office max and hsbc being investigated? Clearly this is a corrupt entity.

I agree office depot are extremely poor in service and not adverse to passing the buck which eventually they hope will end with you.
They are frustrating in the extreme.Keep hassling is my advice, it took me 2 weeks to get through the lies and bs but i got what i ordered in the end...in fact they are so disorganised i got it for 50 bucks cheaper than it should have been even with the discount, they are a nightmare.