Office Depot review: Customer care

I ordered a file cabinet on August 23rd, when it arrived it had been dented on the bottom from shipping. I contacted customer service and they stated that they can process the credit and re-ship or just credit and we could keep the item. So... I decided to just keep the item and receive the credit instead of waiting for the new cabinet. I was given a credit confirmation number and on return details it stated no need to return. I checked my bank, and the credit was pending. A while goes by, and the credit was removed from my account never going through. so, I contacted customer support again and they first asked if I still had the cabinet or if I had gotten rid of it. I told them I still had it and they said that the credit was reviewed and now I have to return the item. What if I had gotten rid of it? after stating that I indeed have a copy of the initial conversation stating that I would receive a credit, the new "agent" said that they would escalate the order to inform about this. they came back and gave an escalation number with a promise of contact and said (AGAIN) that they requested a credit and inform about what the previous agent told me and make sure that I get the credit without returning. I received the e-mail saying again that I need to return the item for the credit. This was on October 13th, I e-mailed back asking for the original agreement. HERE IS THE ISSUE. If when I had first contacted customer service, they said return it for refund, fine, done! annoying to have to wait for another one but doable. But now you have lied to me and are now making me go out of my way to make right something that was wrong on your end. And have to waste my time contacting "Customer Support" going back and forth for over a month! I simply asked that you do what was said. BTW. I do have pictures of the dent on the cabinet but was never asked to provide any proof.