Office Depot review: Office chair

On Black Friday I purchased an office chair from store #21. located at 13601 Plantation Rd. Fort Myers Florida. 2 days later I realized that my credit card had been charged twice. So I went to the store to cancel one of the charges. I spoke with Andrea, who immediately answered me with attitude and said she needed the bank statement. I opened my bank account and indeed the charge appeared twice. Andrea, who spoke angrily and interrupted me constantly, told me to wait. Then she left to sell to someone else. I waited and waited and as she was ignoring me, I approached her and she shouted at me: What! So I told her I was waiting a long time and needed help. Andrea yelling at me said: this is my store, I am the boss and you are just a customer, if you don't want to wait get out of my store. There were other employees there doing nothing and only one customer besides me.

I called all the customer service phone numbers to make a complaint, but they all answered that there was no place where I could make a complaint and that the only complaints they handled were from customers who bought online.

So if the customer has a problem in a store and the manager as in this case Andrea refuses to help, the only thing you can do is make a dispute through your bank because Office Depo/Max has no headquarters to make a claim when the manager knows that there is no headquarters to qualify their customer service.

So Andrea believes that being grouchy if she is not in the mood, she can treat customers in a nasty way, which leads me to tell this situation to everyone I know, because the customer is unprotected with this policy and can have a lot of unpleasantness.