Office Depot review: Customer service

To whom it may concern, this email is in regards to two employees at the OfficeMax location on 6940 Dodge Street, Omaha, NE 68132.

I want to compliment the Tech Service person only known to me as Taylor. Taylor was willing on his own time to help me with a problem I was having with an external drive on his own time and with no compensation at all. After Church on Sunday I brought the drive to the above OfficeMax location and spoke with Taylor about my problem. He offered to just LOOK at the drive to offer me options. I had told him that a member of my Church had a corrupted computer that they had brought to the store and as a service after buying a new computer restored all or most of the corrupted data to the new computer.

I thought that was AMAZING and was wiling to do the same with the drive even though I new my problem to be a motor issue and not, a corruption of the data. Anyway Taylor was unable to help with the drive but his willingness to do so was and is, a reason for me to support the OfficeMax company.

Now for the bad news, I was unable to pick up the drive until Tuesday 9-19-23 and unfortunately Taylor was not working. so I had to speak to the Manager (who refused to give me his name) but insisted that there would be a charge for Taylor having just looked at the drive. I informed the Manager that in fact since I already knew what was wrong and Taylor could not work on the drive

there would be no charge. The manager called Taylor in front of me and began to chastise him for just being a good worker and possibly getting a large sale, on a new computer. Which is what would have happened had he been able to access the data.

Now idk if it's company polices to charge customers to tell them that something is broke or give them information they already have But if so, I can no longer do business with your company. Also if it's standard operating procedures to berate and employee on the phone, in front of a customer,

is how Management is trained to deal with issues, then I must also stop shopping at your stores.

Honestly I wish this was not the case, as BestBuy practices are more in line with the above incident and the reason why I won't shop there. In a world of Amazon deliveries and prices, it truly is customer service, that drives in person shopping. So I hope that Taylor will be rewarded for his

attempt to satisfy a customer and that the Manager will be better trained in how to deal not only with customers but employees so that I can remain loyal to OfficeMax.

Thank you for you attention to this matter and I look forward to your response. Sincerely, David Samaria