Office Depot review: Office Depot Store #446 Assistant Manager Rhonda

I will first commend Office Depot for the service that I usually receive from store #446. The print supervisor Johnanthan has always provided great service with a cheery disposition. However, this past Saturday morning, there was so much to complain about.

I entered the store on my way to an event. I attempted to self-print labels that I brought in. I quickly entered my USB and proceeded to follow the prompts. Once arriving at the print screen, I noticed that it informed that it would be printing from side tray. So, I assumed that the tray which was visible on the side was the aforementioned “Side tray.” So, I stood there trying to be certain that I had the labels loaded in the tray properly – face up or face down. Now. Normally I would be able to figure out what the diagram provided meant, but this day I had only 3-4 hours of sleep and found myself confused. I did, however, lean towards it meaning face down. But to be certain not to be charged for a mistake, I walked up to one of the print service representatives and informed her that I only had three or so hours of sleep and that I just wanted to be sure that I was loading the labels correctly. I told her that about the side tray being the tray on the outside and that I was confused whether the diagram meant face up or face down. She immediately responded as if she was bothered, “The side tray is face up.” So, I thanked her and returned to complete the printing. Upon printing I soon realized that the printer weas not going to pull from that outside tray, but it was too late. The labels were printed on regular copy paper from some internal paper tray. Now, this was only two copies, and I did mention that I was not going to pay for that mistake because I don’t want to lose money for anything – especially if it isn’t my fault. Another customer across from me heard me, and loudly agreed with “I know that’s right.”

So, I called out to the same print representative to help me figure this out. So, she reluctantly gets up to help. She then realizes that I was not using the side tray after all. I asked her if I could get that refunded, and she hesitatingly responded, “Well, yeah, I can give you your .65 cents back. How many copies was it?” So, I informed her that there were two. So, we go through the process of selecting the right tray. I asked her what tray it was for future reference, and she unwillingly and flippantly informed me that it was the custom tray. Her facial expressions and tone spoke louder than her actual words. Of course, I took a mental note that in the beginning when I asked her about this side tray and whether it was to be loaded face up or face down, she agreed that this tray that I spoke of was the side tray – not the custom tray. She went back to her seat.

So, I proceeded to finish the print job – 4 prints on labels. Now this time the correct tray was selected but because initially I had been told that the side tray which was the custom tray needed to be loaded face up, the labels remained face up. This representative did not correct the mistake and inform that that the custom tray should be loaded face down. So, what happened? Those labels were printed on the back side. Another mental note was taken to get another refund. So, I reloaded the labels face down completed all print work and went to the counter. I asked for the refunds. This same woman belted out, “I already gave you your refund.” I went on to explain what happened with the second attempt once the right tray was selected but not having corrected the proper loading of the paper. She told me that she wasn’t going to be able to do that. So, I explained to her that I wasn’t told to flip the labels over for the custom tray, so I wasn’t going to pay for that error. She became very frustrated and said, “You know what? I’m not even gonna argue with you.” So, she went through with the refund. Then some other worker chimes in, “Well, once we give a refund, we usually take the copies.” Well, this backing up must have given woman her a little more courage because she then says, “Yeah, we do, and I’m gonna have to take your copies.” So, I replied, “I understand that you may take copies,” and gave those to her. “But you can’t have my labels. The labels can still be used.” I explained that because of improper loading, they were printed on the back and that I can still print on the front.” She became so upset - raised her voice threw her hands up. She yelled, “Look, you got your money back. That’s what you wanted.” So, I had to inform her that it wasn’t about the money, it was about doing what’s right. Shem mentioned that the sign says “Self Serve.” I explained to her that I asked her to help me because I had only gotten three hours of sleep and needed her assistance. She tried to use that against me by implying that I was causing a disturbance due to my lack of sleep. I explained to her again that I asked her that one thing about the trays to help me complete the job, but because she was so bothered by a customer asking a question, she made the error – and then did it a second time by not clarifying that the custom tray is loaded face down. We exchanged words until we were shouting at one another. I informed her that she was wrong and needed to take responsibility for such a minute error. She blew this thing way out of pocket. She was perturbed from the start and just couldn’t pull herself together. She accused me of yelling after continuing to spew unsensical things to justify her poor behavior. I explained that I was yelling because I only had three hours of sleep and then had to come in the store and deal with her. I, then, asked her what her excuse was. I told her that working there was her job – that she was customer service and wasn’t doing a good job. I then took a breath, walked over to her and read her name tag. She then said, “It’s Rhonda, the assistant manager.” I replied. “That’s why the store is in the shape that it’s in,” and walked away from the counter to exit the store.

I am sorry to have to mention this, but I must. As she turned away from me at the self-serve printer, a pungent, foul odor wafted my direction causing me to hold my breath for a second. This, Office Depot, should not be tolerated either. I already had to endure her unprofessional demeanor – lack of concern, poor word choice, frustrated body language, and abrasive tone. Rhonda failed to serving a customer – me. But then doubly insulted me with her lack of hygiene.

After hearing this report, I am hopeful that Assistant Manager Rhonda be reprimanded very sharply, if not fired. The antics she displayed that morning were the utmost of unprofessionalism. It took my everything to not spew cussing nor speak of her funk as well. My lips quivered such that I heard the trembling of my voice. Only Christ kept me from losing it.

Please contact me regarding this matter. I have been so affected by this encounter that when I think of it, my heart still races.

This morning I called Store #446 and asked for the general manager’s name and the printing supervisor’s name. I was told that the general manager was Eric and the print supervisor is Johnathan – again, which I work with all of the time. I explained that I was filing a complaint and wanted to get some information to them. I asked if I could receive their last names but was told that the GM and print supervisor would be in tomorrow and to call in to get their last names from them. I resolved to write this letter directly to your office. I appreciate your support.

Seeking to a just resolve,

Sondra Bolden

281.615.7351

264 Melissa Ln

Bossier City, LA 71112