OhmConnect
Reviews and Complaints

I been a ohmconnect customer for 2 yrs recently tried cashing out my balance of 568.00 dollars and have not been paid have contacted customer service numerous times and no response

I have been getting unsolicited emails from OhmConnect. I have not engaged with their products or services, yet I keep receiving these emails. I'm concerned they might be billing my spouse's electricity account, which I have no authorization over. Their promotions seemed to offer a free smart meter device to reduce electricity costs, but it was never delivered. This company appears to be deceitful. They send out emails to lure people into signing up. I wish to terminate this account and request a refund for any charges incurred by their system, but their website lacks cancellation options. They promote their service with offers like 'Refer a friend and score $50!' to entice new sign-ups.

I signed up for the OhmConnect to help reduce my energy costs and blackout as they advertise. They approved me and sent a "FREE" Nest Thermostat with directions on how to install and set it up using their mobile app. I followed the instructions removing my old thermostat and installed the Nest. Went to app to to checks to see if it was compatible. Well, it wasn't compatible. I have been trying everything to get assistance in returning the device. I've called their number, message states the "best" way to get ahold of them is through their *** So I tried that. No response! I called again and it does allow one to leave a message. So I did. No response! So I wrote to their email a second time. No Response! Their initial disclaimer is that if you don't install the device within 30 days they will be me. I am worried they will collect that money from me by way of my energy company they make you link up with. If I cannot link it up it is of no use for me.

I signed up for this service on my electric meter. Upon research, I decided to cancel. So, I deleted my account online with them. To this date, I still continue to receive emails and texts from them. I have replied to their texts 19 times saying "STOP" and I receive a message that says I will no longer receive a text. Yet, I do. Also, they continue to email me. I have opted out of everything when I deleted my account. I have sent them 4 emails asking them to "stop emailing and texting me because I do not want to participate with them" and I receive zero response. But, the email goes through to them without error. I am to the point where I have told them I will be contacting my lawyer in regards to their harassment and if need be, I can and will contact the police. I have every bit of emails and texts asking them to STOP as well as the info when I deleted my account. Today, I even told them that "I moved" even though I did not because I am TIRED of them harassing me and nobody will answer any emails. THIS COMPANY IS A SCAM!

Ohm Connect sent me an e-mail stating that I could get a free thermostat after rebate if I purchased from their store. The first step was to download a coupon from my local utility to get a $75 instant rebate coupon to use to purchase through their site. I completed this step, received the thermostat, and installed it according to the instructions. The next step, as stated in the e-mail, was "Purchase and Connect: Receive your confirmation email with a link to purchase with discount applied, then connect your wifi Thermostat to OhmConnect and get another $45 back instantly*." When I went to connect my device, Ohmconnect tells me that the thermostat (a google nest) is not supported on their system and that I can't connect it. Therefore, I can't receive the $45 back instantly I was promised when purchasing the device. When I contact customer service, they claim that the only rebates come from the utility, they ignore the e-mail, and they don't even address the fact that the thermostat that is supposed to function on their system won't work.