Old Navy
Reviews and Complaints

Nov.30 I have shopped at Old Navy for a decade, I had a 10$ reward that expired today & I went in a hurry tonight to use the reward I had only cash on me, no wallet . Ariel the manager I spoke to said I have to pay with my Old Navy card and could not take cash. Old Navy that is not right that you do not accept cash with cash rewards. My reward is now going to expire because I was not going to go get my wallet and come back in the rain. I just shop there always like this past black Friday! Also we should be able to pay our credit cards in the store another STUPID policy OldNavy

Went shopping at old navy today and spent close to $70. While shopping they were taking donations for kids with cancer which is very nice, however there were two loud employees screaming at the top of their lungs asking for donations. By the time I left between the loud music and employees yelling I had a headache. Made shopping there very unenjoyable.

I was at Old Navy on there 30% off the whole store sale (unintentional) I wanted to buy a Blue Jays shirt and I saw a pair of pants on clearance for $10 that I wanted. The line up was huge and I decided to just wait in line since that wasn't a big deal. After waiting 15 minutes, I see the women working there, talking to a few people in line. I wasn't sure what she was saying though. I continued to wait a few more minutes and after about 20 mins the women finally comes over to us and says the debit is down. She said to continue to wait in line to put your items on hold and go to the ATM and then come back and wait in line again. I was frustrated. I asked her if she could please just put my items on hold (she was really just wandering around the store anyways) and she agreed. When i waited in line again, I noticed how painfully slow the workers were. Even to go grab a stapler or something, they would walk so slowly to get it. Zero sense of urgency. I have worked in the same situation and i believe you should ALWAYS be working your fastest for the customers that have been waiting in the line for so long. Although I do understand debit goes down, systems can be slow etc... I have noticed that this location at least, the employees are very very slow.

I went to the Oglethorpe Mall Old Navy to buy shorts since they were having 30% off for July 4th. I got there before the store opened. When the gates were raised and the waiting customers were allowed to walk in I was shocked. The store was a reck! I worked retail for 8 years and was never allowed to leave at night without it being ready for the next day. That is bad for business. I would have bought more if the clothes were presentable. This is one reason I don't shop at Macy's!

My monthly payment started out to be payment was $72.00. My payment was short by $2.00 and Old Navy charged me late fees and kept charging me a late fees of $25.00 and over the limit charges. They now have me owing $170.00. This is an outrage ! I have an impecable payment history (no lates since opening the account). I called and asked that they waive the late fee. I spoke to a lady by the nae of Gwen (id #2748) whom identified herself as a manager. I asked for the name of the General Manager and she told me that she didn't know. Their billing practice are unethical! I am also going to file a complaint with the Attorney General and the Federal Trade Commission's office.

I am requesting to have the late fees and over the limit fees waived from the monthly payment, not from the balance of the loan. Having me resume my regular payment of $72.00

I have several complaints about this credit card. First of all, I signed up by accident. I was asked if I wanted an Old Navy card, and I specifically asked if it was a credit card and was told that it wasn't. Well when I got it I ended up using it. Which brings me to my second complaint, the interest on this card is outrageous!

My real complaint though is this: I was homeless and jobless for a few months and obviously because of that not able to keep up with payments. I called the company to explain my situation and see if something could be worked out. They were unsurprisingly unhelpful and uncaring. I recently received a settlement offer in the mail from Old Navy. It was offering to pay 70% of my debt to them, if I paid the other 30%. Well I'm starting to get back on my feet, I have a job, and a place to stay, and I figured that sounded like an awesome deal. I got this letter on February 12th saying that this offer would expire the 18th. I immediately called when I got this letter. I explained that I was definitely interested in the settlement offer, but wouldn't be able to pay by the 18th. I was transferred to a supposed "manager" (although you can never be too sure when you're speaking to out-sourced customer service people), who said that it would not be a problem to extend the offer until the 22nd. That as long as I made a payment by then the settlement would still be relevant and I would be able to take advantage of it.

Well on the 20th, I called ready to make my payment, and was told that the settlement offer was no longer valid and had expired the 18th. I explained that I was told I could have an extension until the 22nd, but they said they had no record of it. I asked if I could review the tapes (because every time you call they say it's being recorded), and I was told that they aren't allowed to let the customers listen to the recordings. So I asked them to review it and they said they would. I called later that same day to ask if they'd reviewed the tapes and was told that they had, and that nothing was ever said about an extension. Obviously that meant they had not reviewed my tapes, if there were even tapes to be reviewed.

I asked if there was anything else that could be done, because if this settlement couldn't be made, I simply wouldn't be able to pay. I was told there was nothing else they could do, and if I didn't want to pay, that was my decision and I would have to suffer the consequences. Not to mention throughout this entire phone conversation I was treated very poorly and disrespectfully.

I no longer care about my credit, as I am leaving the country in a few months, but I wanted to do the right thing and repay my debt, while there was an offer making me able to do so. I can't afford to pay off the whole thing-thanks to Old Navy's ridiculous interested, I've accrued enough of it, where if I only made a minimum payment every month (which is about all I can afford) I'd be paying it off for the next 20 years.

I will make sure I tell as many people as I possibly can to NEVER open a credit card with Old Navy, or really even shop there. I know I, myself won't ever buy another thing from Old Navy. Nor will any of my family members and several of my friends that I've spoken with.

My daughter received some Old Navy cloths for Christmas. They were to small so I went to the store to exchange them, of course they didn't have the same thing in her size. I was then informed by the cashier that I would not be able to exchange it for something different until I received my store credit by Mail in 10 days. There is no way I will buy anything from their store again this is a unnecessary inconvenience.

Back in May of this year, I went to a store in Fort Worth, TX and was told by the cashier that my order of less than $20 would be half off if I signed up for an Old Navy visa card. I thought that sounded like a good deal so I said go ahead. Hadn't heard or thought about it since. Fast-forward to tonight, I get a call from a collection agency telling me I owe over $110 as a result of this card. Apparently, unbeknownst to me, the half of my order that was being "saved" on the purchase, around $9, was put on the card and had been accruing interest ever since, to the tune of over $110. I had never actually seen any bills or past due notifications because I was never aware anything was on there. Concerned about the repercussions on my credit rating, I had little choice but to pay $80 in order to put my account back in "good standing." So an innocent trip to Old Navy for some sunglasses turns into me wasting an hour of my time and having to fork over $80 to a collection agency and I don't even know if that's the end of it. Do I have any recourse? Is Old Navy willing to recognize that these practices may not be the most upfront and honest? I seriously had no idea that any charges were being put on the card and never actually laid hands on the physical card nor was I aware any such charge even existed.

Old Navy and all its partner stores will be losing business as a result of these types of bait-and-switch tactics, I'm sure.

I got a 30% off coupon on an entire purchase at old navy. So i went to old navy and got two pairs of leggings. The price was $16 for 2. But when i went to the cashier it rang up as 9.50 each, which was the regular price for 1. So i asked her why it rang up as the price and the sign said it was 16 for 2. She said let me fix the price. So i was walking out of the store looking at the receipt when i noticed they were 50 cents off and the 3% 9.50 so they were 9.00 plus 30% off. I then went back and asked the cashier and they said they could not accept two promotions but then i told her that 2 mintues ago she said she rang it in. She told me she never said that. So basicly i paid 2 dollars more then i should. I dont really care about the 2 dollars but the problem was she lied to me after i told her what happened. I saw there were alot more people in line so i just gave up. If she said the coupon doesnt work with the coupon i wouldnt of cared but she promised me she rang in the 16 for 2 then the additonal 30%, but then just gave me 30% off and a random 50 cents off

I love the deals and the styles of clothing their stores offer. However, the last few purchases I've made I have noticed that the quality of the clothing is very poor. On three separate garments, I have found holes in the clothing after only one wash and wear. Not just small holes either. On one shirt, I found a hole in the seam about three inches long after just one wash.

In the past I have never had any problems with their clothing. In fact, my children have outgrown the clothing before it has worn out. I'm wondering if this poor quality is a new trend in their clothing, or if I just have bad luck.

Regardless, I will definitely rethink making purchases from any Old Navy store in the future. Buyers beware!

Wife went into Old Navy in Ft Smith Ark with my children. Purchased some clothes?. The associate checking out customers was wearing a shirt that said "SHHH, don't tell anyone that I'm a lesbion"|. Wife did not say anything, just paid and left;. When she got to the car my 7 year old son asked "Mom, whats a lesbion?" When I called customer service about this they told me that what she was wearing was acceptable, and that they are a diverse company and support their associates in their diverse lifestyle.. Customer service apologized that we were offened, but stated they were not apologetic for being a diverse company that supported their associates'. I told her that I could care less who the girl sleeps with, I just don't want to have a conversation about any kind of sex with my 7 year old when purchasing clothing;. She could care less!. I will not be shopping there anymore and I will make sure eveyone hears my story.

I saw a skirt that I loved on my aunt, it was a jersey knee length skirt, and I asked her where she got it and she said Old Navy. I was so excited because I love old navy. I got online and found my skirts for $15.00, but because my family is on a budget I wanted to save the shipping money. I got to the store and found my skirts (I got 3) but when the cashier was scanning my skirts they were coming up as $19.94. I asked the cashier why there was such a huge difference and I was told to return them if I found them cheaper somewhere else. When i got home I went to http://oldnavy.gap.com/browse/category.do?cid=55402 and found my skirts but they were marked $7.99. I started filling my cart! but they were coming up $15.00 in my cart, so I called customer service and was told that there was one skirt marked $7.99 and all the rest were $15.00. SO the Website was VERY MISLEADING and then I was told that ONline price are different from instore Prices. I was already to encourage my peers to shop only at Old Navy.com but because the prices online are so misleading I will just encourage those I speak with to Avoid shopping at Old Navy at all.

I bought a pair of flip flops for my daughter last weekend and the first day she wore them the layer of rubber wore off on the top where her feet rubbed on them. I brought them back along with the receipt and was told that Old Navy's policy was to only take back items that are not obviously defective so they can resell them. I exclaimed that if it wasn't defective I would keept them! The manager, Abby, went on to say that if she allowed me to return the flip flops she would lose her job... why is that the customer's problem? I've made the mistake of buying cheap flip flops made in china, and shouldn't be surprised that it's falling apart and that the customer service is the worst I've ever encountered... deplorable. She even laughed as I was walking away. I won't go back to Old Navy.

I was informed that Old Navy's employee policies are that the employees are not allowed to stop shoplifters, nor call the police when they see shoplifting taking place, even if someone leaves the store with a bagful of merchandise. This is ridiculous, but if Old Navy likes being robbed blind, that's their problem. They also put their employees in danger by not being allowed to contact the police about suspicious people in the store. So I guess they won't mind a whopping lawsuit when one of the girls gets attacked by one of these perverts! The store in Sherman, Texas has not one, but two men hanging around the store for hours on end, filling up bags, going into the dressing rooms, then just leaving. The girls who work there are afraid, but management does nothing about it.

The worst customer service provided by sales associate named Long. She was extremely rude, unprofessional and mean. When being served by really nice sales associate on the check out, she intruded and got involved in the dispute, although no one even asked her to do so. Then she started giving an attitude and being rude. As I walked out of the store, I overheard her saying "Keep walking away, you have nothing to do here". How RUDE was that. I stopped and confronted her, as I would never tolerate being treated so badly by any employee at any store. I don't know who recruits such people to work at retail stores. They are definitely a big loss to the companies. In general I like that store, but deeply disappointed in customer service provided by that girl. Shame on you Long.

Old Navy advertised they would be opening at 12am November 25 at Westfield Shoppingtown Center in Vancouver WA. I arrived at midnight and the doors were locked. There were other people also trying to get into the mall. We all stood outside at the locked doors until the Security Guard came. He said that Old Navy will be opening at 4am. We were all upset, we all drove down there to shop at Midnight and the doors were locked. They had advertised on the Old Navy web-site the Black Friday hours opening at Midnight.

I ended up driving to Jantzen Beach Oregon Store and by the time I arrived the store line to get in was wrapped around the building. I also tried calling the Old Navy store at Westfield and there was no answer, not even an answering machine. I then called the Jantzen Beach store and they answered and were helpful.

I'm disappointed about the false advertisement and also that I did not get the items that I had arrived early for to get. Many customers were also disappointed.

Amy