Olshan Foundation Solutions’s earns a 3.2-star rating from 25 reviews, showing that the majority of homeowners are somewhat satisfied with foundation repair services.
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bogus repair/warranty
We own an antebellum home, Ash Point Plantation, built in 1880, located in northeast Louisiana near Shreveport. The home is on the National Historical Register and historical information is on file in the Bossier City Historical Library. My husband grew up here and the family sold the home in the 1970’s. Upon his retirement we purchased the home in 1999 and...
Read full review of Olshan Foundation Solutions and 8 commentsSick of it
I am writing this here because I wrote Ol'Shan's marketing department a letter a few months ago about how sick and tired WE (me and my family) are of seeing and hearing the exact same commercial either on TV or on Radio day after day, year after year here in Texas. I don't know if the same commercials are played in other states where the company has other...
Read full review of Olshan Foundation Solutions and 5 commentsOlshan Foundation
I am a customer in Charlotte NC. We had some work done by Olshan more than a year ago. 4 piers and some crawlspace work.
When adjusting the 4 piers placed under the foundation itself, they raised it too high. It cracked my walls and almost broke the windows. When they hired someone to fix it, they wouldn't pay him to paint, only drywall the cracks that they created.
I had requested when the last warranty work was done, that a concrete pier be mortared. Instead it was removed and a loosely fitting jack put in it's place. I mean, just feel free to do what they want and ignore me guys.
When their man came out the last time, he pointed out some mistakes himself, that included the improper use of shims. He said he would fix it, but never did. When I called, no one ever called back.
This time, I needed some adjustments and some more work done, so I gave them a call. Figure I might get some of the stuff they missed last time while they were there. Since I said I knew there would be a charge, someone called me back. Imagine.
But they no longer work in Charlotte, I called another company that does.
The 4 sunken piers seem to be fine, but the work that they did underneath the crawlspace has not held up well. They had to readjust it about 4 times themselves during the 1 year that they warranted it.
After pointing out the problem areas to the person from the new company, he explained the errors that their installers had made. His observations made a lot of sense, and I started to realize even more so, what a shoddy job they did.
i.e.: On some of the concrete piers under the house, there are as many as 8 to 10 metal shims stacked up where there should be treated wood, and a couple shims to cover that large of a gap.
And, there are jacks used in areas that needed concrete piers, and some of the concrete piers they did install are dry stacked, no mortar at all. And 2 X 10s were not used where they should have been.
Basically, this would never pass a housing inspection.
Whether or not we'll file a suit, after having to pay another in the event they do not do the repairs, is yet to be determined.
The complaint has been investigated and resolved to the customer’s satisfaction.
Misrepresentation
Misrepresentation of service and in advertisement of same. I called Olshan for foundation repair based on what I could find about reputation, Better Business Bureau standing. After initial repair and the issuance of a lifetime warranty for same I am experiencing even more foundation problems which were supposed to be fixed. Representative says not covered...
Read full review of Olshan Foundation Solutions and 22 commentsOlshan avoids responsibility for theft
While Olshan was working in our house a large sum of money was stolen. The police got good fingerprints, and the prime suspect (an Olshan employee) skipped town. Olshan customer service refused to return calls and was extremely unpleasant once contacted. They will not discuss making restitution.
Do NOT allow an Olshan employee into your house! Olshan will not be held accountable for their employee's actions, and apparently hire people with false names & records.
The complaint has been investigated and resolved to the customer’s satisfaction.
Olshan has a long history of mediocre work done by minimally skilled immigrant day labor. It is no secret that they invest millions in flashy advertising to sell their dog and pony show with poor quality materials and sloppy workmanship. Everyone in the foundation business has a healthy disgust for this profit-at-any cost company. They have pulled out of several cities in the past 5 years leaving hundreds of unsuspecting consumers with warranties that are worthless. With good Americans out of work, why must this company maximize profits by using workers who can't even speak English ?
Olshan has fully cooperated with the police in this investigation. However, there is no evidence our employee was involved in any theft. Of course, our employees fingerprints were in the area. He was doing work in the basement. Further, there is no evidence - other than the statement by the homeowner - that there was any money stolen. Olshan is a 75 year old business with locations in 19 states and an excellent rating from the BBB. We have a long-standing reputation for quality and integrity.
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Overview of Olshan Foundation Solutions complaint handling
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Olshan Foundation Solutions Contacts
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Olshan Foundation Solutions phone numbers+1 (877) 465-7426+1 (877) 465-7426Click up if you have successfully reached Olshan Foundation Solutions by calling +1 (877) 465-7426 phone number 0 0 users reported that they have successfully reached Olshan Foundation Solutions by calling +1 (877) 465-7426 phone number Click down if you have unsuccessfully reached Olshan Foundation Solutions by calling +1 (877) 465-7426 phone number 0 0 users reported that they have UNsuccessfully reached Olshan Foundation Solutions by calling +1 (877) 465-7426 phone number
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Olshan Foundation Solutions emailsolshan@olshanfoundation.com100%Confidence score: 100%Support
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Olshan Foundation Solutions address8400 North Sam Houston Parkway West, Suite 200, Houston, Texas, 77064, United States
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Olshan Foundation Solutions social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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