Olshan Foundation Solutions
Reviews and Complaints

Upon initial survey, was told that holes would need to be drilled on inside of home. After work started, it was determined that the drilled holes weren't necessary. My husband was dealing with the project manager and, when he stepped out one day to go to a doctor's appointment, the workers who couldn't really speak English stated they needed access into our home to drill holes into the foundation. I replied that my husband told me that the drilled holes were found to be unnecessary. The worker replied that he was told to drill the holes. When my husband returned home, I told him what the employees said and did. He spoke with the guy in charge that was onsite, and he stated that he didn't tell them to do that, then my husband called Diego, who was the project manager and Diego didn't he would come and check out the problem before the job was due to be completed, he never showed up. We waited for a response and nothing except Olshan requested we authorize payment from the finance company. W acted on good faith and figured they will own keep their word and look into our complaint. But not. My husband contacted Olshan again, and spoke with a gentleman named Shawn, who stated that Diego was on sick leave, and he will find out what went wrong and get back to us. That was on 09/18/22, and no one has called us back to date. We want Olshan to take responsibility for the mistakes and miscommunication made and offer to make us whole for the ruined tiles and wood flooring that we just had installed 2 months ago. Thank you, Donald Brown and Crystal Lewis-Brown.

When I called Olshan for a free estimate, sales person was professional. I showed him the worse part of my driveway and he said it might not be level, but it would be close. He told me I would be charged the minimum they will come out for and so I paid $2000 out for this non-leveling of my driveway and will ultimately have to get that section of concrete re-poured. The money spent could have gone towards the actual concrete repair. Very disappointed in the honesty of the estimater. If he had told me it wouldn't work, I would have respected his honesty.

Do not use Olshan.
I bought my house in 2014 and the previous owner paid Olshan $8400. To do repairs. On the resident disclosure it showed Olshan work and said it was warrantied for life and transfers to all owners. A copy of the contract and warrantee was included. The work was done in 2006. When I called Olshan for coverage in July of 2021, I called the same phone number on the original card from 2006 and they answered. Then I got, what appeared to be a series of lies to get out of any responsibilities for the warrantee. First Jamie said they could not cover the warrantee because they closed the Knoxville office. I said the work was done from the Nashville office where she was. Second she said the warrantee would not be covered because they no longer service the Knoxville area. I then googled Olshan for Knoxville and they showed in an ad with a Knoxville area code number to call for service. When I called it I got Jamie again at the Nashville area office. I said my work was done by them and should be covered. She transferred me to the office manager Candy Salinas and she said I am not covered because I didn't transfer the warrantee and pay the transfer fee. I said, that my contract said transferable with "no service charge". She said someone contacted them when I bought the house and she sent the transfer paperwork to someone, so I am not covered. She couldn't tell me who she sent it to but she had a copy in the records and that I am not covered because I didn't transfer the warrantee. Candy sent me a copy of a warrantee transfer request form that said it must be signed by the buyer and seller and submitted before the sale of the house. That is ridiculous. Then Candy said she would have a boss call me and as I expected that has not happened. Bottom line is it appears that Olshan will say and do whatever they can to not cover their warrantee. Do your homework, look at https://www.consumeraffairs.com/, https://www.bbb.org/ better business bureau, Yelp, and https://www.complaintsboard.com/

I live in central Mississippi. I built my house in 2001 I saw cracks starting to appear in my brick and drywall. I had olshan come out and look- the Oshan rep said I needed pilings all around the house every 9 ft and piers under the house which I had done and it cost over $18, 000 to do this. The cracks didn't stop but got worse and the doors and windows would not lock. After they finished working one time, a thunderstorm came and water ran down the inside walls around the chimney which was caused by the flashing being torn away from chimney when the house was jacked up. It Another time we came home and our yard was full of water. They had left a broken water line underneath the house. Then we received a $300 (approx) phone bill with numbers we didn't recognize-come to find out while we were working, the crew Forman had been on our home phone making long distance calls. Olsham did pay the phone bill expense after we called and complained. I have had to redo parts of my landscaping 2 different times and had to fill in big holes underneath house where they dug and did not refill. Also we have had to crawl underneath house and remove debris, fill in holes, and replace all vapor barrier. (Me and my wife are in our 60's and 70's and we did this). At present doors still won't lock at times, walls still cracking. We have contacted Osham 4 times over the last year and the lady in the office says she will have Wayne Brown to call us and no response. The last time they were here, the mgr told me that we needed more pilings and that our lifetime warranty was no good-that they had changed their policy on the spacing of the pilings. This should not affect our warranty. And they told us this would stop our cracks and fix our problem (this is what the ad says on TV). There is an open hole underneath our back of house and they will not come fill it In. After our kitchen window would not latch, one of Osham supervisors told me to just nail a board across the top of the window to keep it from opening. The advertisement does not match their work.

Nov. 16, 2016 Olshan Foundation tech came out. I had to wait two weeks for this appointment. He said he would email me the estimates the same day or no later than Nov. 17. Never received anything and I have been calling for it. If service is this poor I do not want to do business with Olshan Foundation. And after having had read the horror stories of others, maybe this was the best. It is always good to get at least three bids and I wanted Olshan Foundation since I have been a customer of Olshan Lumber for many years.

I feel scammed. In 2005 I had Water Lock system installed in my home. I have not heard my sump pump kick on in a while so I wanted to contact to someone to schedule service maintenance. The St. Louis location is closed so I contacted Houston location. The person I spoke to was rude and said that each location was separate franchise and she could not help me. I then call the Kansas City location, and got the same response. I chose Olshan, because everything on their paperwork read “since 1933”. And it came with a lifetime transferrable warranty. Well Olshan will not honor it because it according to the people I spoke with in Houston and Kansas City, the contract and the warranty were for the St. Louis location only. There was absolutely nothing in any of the paperwork that indicated each individual office was a separate entity. The entire brochure and selling pitch is based on “70 year of experience” and of course the lifetime warranty which is now useless. Buyer beware, do not hire Olshan.

Olshan lied to us, has caused so much severe damage including cracking our slab now, and had Brad Boren call, threaten we take our money back now and sign a release or they were "walking" he said and no money would be paid. We have 5 blank contracts filled with lies they tried to get us to sign. You better check your home and see what damage they did and how they breached their own contract, deceptive trade practices and more. They stole my tools as well and promised 7 times now to send me a check, I still have no check. My home is damaged bad by Olshan. Ed Mays [protected]@yahoo.com we need a good Attorney Olshan has ripped us off and refuse to make it right. Olshan should be sued and shut down by the Attorney General

Foundation repair performed in 2009 failed. Approximately 2 years after the repair, removing the finished walls over the repaired area revealed new cracks in the foundation. The metal plates for the repair were no longer flush with the wall, and one of the anchor rods could be pulled completely out of the ground intact.

Initial installation of piers were done and when Olshan lifted the foundation they "overjacked" the same and consequently the floor cracked in numerous places. Their fix was to jack hammer channels where the cracks were, and fill with concrete. What a mess. We have had them back trying to get this mess straightened out, but now the GM will not even return my phone calls. They are undoubtedly the worse Company for fixing any kind of foundation problems. So much for a "Lifetime Guarantee".

I have contacted the office several times and have requested that the seven pilings Olshan placed under my home be checked and manipulated as needed since I have sheet rock pulling away from the wall above where several pilings were put in several years ago.

Someone did come by. He did not do any measurements nor did he look at the sheet rock issue, but told me I needed 6-10 more pilings (at $1100 each). That was a couple of months ago. I requested a quote for 3 new pilings but received a quote for 5 or 6 (don't remember) and I asked for a new quote with the 3 we had agreed on. I never received this new quote.

I ended up going with a new organization since I couldn't seem to get a good response form Olshan. I still want the old pilings measured and tested to ensure they are doing a proper job since I have new issues with the sheet rock. I was informed in a not so nice way, that someone would get in touch with me within a couple of days to set up the appt but there was no way anyone would be out to look into the pilings for several months. It has been a month and I'm still waiting for someone to contact me.

I must admit that I am very disappointed in the organization and the customer service I have received. I called Olshan first because that was who had done my previous 7 pilings. Now I wish I had used a different company to begin with.

4 years ago we paid Olshan Foundation Repair to fix our foundation.After 3 attempts, our foundation & house is worse than ever.We contacted David with Olshan from Tulsa, Ok. to ask for a refund.Olshan replied with a proposal for another fee of $500 to come back for a 4th attempted repair.We promptly declined & haven't heard from them since.This comment is for future foundation repair customers looking for a reputable company.Stay away from Olshan unless you like to give money away & receive a broken house in the process.Good luck. Brad Dennis

Not happy with this company at all! We purchased our home 3+ years ago and the previous owners had work done by Olshan a couple of months before we took ownership. We started noticing the cracks in the walls were re-opening plus more were appearing so we called the co. to have them take a look and we were told the "lifetime warranty" does not apply to us because we needed to pay a $100 transfer of warranty fee. We were not told this by anyone and the papers we were given for the work do not say this anywhere! We went through BBB and that was useless. Olshan said they would gladly come see what is going on but we would be charged. REALLY? We just want them to do the right thing but they don't seem interested in doing what is right. What a shame.

Olshan Foundation installed numerous piers under our home's foundation. Recently (three weeks ago), one of these piers failed, dropping the front gable of our brick home more than an inch. The result is shattered brick & mortar, carcks in drywall, separations in interior trim and sticking doors. We've called and called and pleaded for help, and have been told that it will take THREE MONTHS to get someone out just to look at the problem. The damage has occurred in three weeks, and by the time Olshan sends someone out just to look at their flawed "warrantied" work, we will have repairs exceeding $15, 000-$20, 000 (the entire gable and both columns on the porch and archway will have to be rebuilt). The Olshan people are, without exception, the most unattentive, uncaring and unprofessional and people that I have ever dealt with. Their warranty is not worth the paper it is written on. I was a fool to believe in their marketing schemes and allow them near our home. We have been forced, by Olshan's neglect, worthless warranty, and unresponsiveness, to contract another foundation repair company to repair Olshan's flawed and failed work -- in spite of their "lifetime warranty" -- before our home suffers more significant and more costly damage.

Olshan installed 36 cylinders in 2001. 2003 house shifts and caused pipe break 10 feet under home (rear bathroom). 2006 house shift again cause pipe break and pipes re-routed. 2010 called representative out and he lied on observation of movement ( lot of cracks re-open and new). 2011 called representative out again and he gladly identified there was movement because there was much damage and major plumbing damage in both bathrooms. The plumbing repair in 2003 has broke again. After much research the major house shifts due to faulty cylinders which Olshan is aware they have has caused much damage to my house inside and out. Olshan will not comply to the liability of the cylinders shifting and not holding up. Due to the lack of response to correct the problem, the damage is great and all because Olshan has handled this very unprofessional and without proper etiquette. Olshan wants to re-lift my home without fixing the plumbing problem that their cylinders has caused damage. Olshan said the cast iron pipes broke and caused the house to shift. 2003 the rear bathroom pipe was replaced 10 feet under my home which included the bathroom by 5 feet. It is evident that Olshan is liable and refuse to act on their responsibility. I have posted a video on You Tube stating..(Olshan has screwed up my home do not let this happen to you). You can see the visible damage for yourself. Thanks!

Olshan came out, dug our foundation twice. This was based on a warranty/guarantee that was represented in our home purchase agreement. They tell me now, after breaking an appointment for a rep to come to the house last week, that 2 guys quit and they can't make it. A guy called me, that was at my house last week telling me that I had to produce the paperwork because the guy that was supposed to show up had it. Then he told me that he was in fact the guy that was supposed to show up and that it was not under warranty and go see the seller. This was after they already came 2 times, dug up the foundation and tried to seal it with some blacktop sealer. Now it's not their responsiblity! WHAT! RUNAROUND MUCH?
BE VERY CAREFUL OF THIS COMPANY AND THEIR STORIES!
DO NOT MAKE APPOINTMENTS WITH THEM!

I needed a new water heater and of course I needed it immediately. I used Home Depot installation services and they sent Olshan's Plumbing. They did a good job. However, they were more than very expensive. The price just kept going up and up. $11.25 per foot for pvc pipe (I needed 20 feet for the overflow), $125.00 just to go under the house. My $600 water heater wound up costing me $2000.00. Do not use these people. Their mark up on parts is incredible! Did I mention not to use these people? Daddy said never say never, but Dad, I will never use Olshan's Plumbing again!