OMNI Jewelcrafters
Reviews and Complaints

My husband went into the store in the beginning of Dec to purchase a piece of jewelry for my birthday. The store "Manager" served him. Once she convinced him to purchase a very unattractive bracelet for $580 she never explained to him ever that you can negotiate the price so of course he paid full price at the same time our son purchased a very expensive watch for his brother for a Christmas gift and of course was never explained the option to pay less than asking price. When I received the bracelet and seen the receipt, I told him this looks like something form the dollar store and I will be returning it ASAP! When I went into the store to return the item the "Manager" was not happy with me at all and said she wished more husbands were like mine and didn't care about the cost of these items. I left the store and returned the next day to be served by a very nice young lady. She gave me a store credit for the bracelet and showed me items I wanted to see. I then asked her is there were any items on sale that I could look at and her reply was everything is on sale! What do you mean by that - and she told me all prices are negotiable - I was extremely surprised by this and told her we just spent over 1,000 in this store within a few days and were never told ablut this. I did tell her the store "Manager" served us and never once told us about this... she apologized on behalf of Omni store... the store manager was extremely rude to the sales person serving me. She had to ask the manager for some guidance on processing my credit and the manager was looking very annoyed for no good reason. I just checked my receipt and the person that gave me awesome service with Ryann (not the store Manager) she was rude to me and her co-worker. My husband's name is Anders Barvestal so you can look up to see what he has purchased, and our son's name is Jake Barvestal. I did purchase a ring with part of my store credit but was told I CAN NOT negotiate the price because it's on store credit! I want to hear back from Omni and would appreciate a credit of some sort because we were never made aware of the price being negotiable. Also do I only have 30 days to use my store credit? I need to know so I don't lose the rest of my credit of $228.17

I purchased my wedding band from Omni Jewelcrafters and a few years later when I tried to appraise it for insurance purposes, I found out that a the gold band that I paid over $600 for was actually Silver!

Unfortunately at this point, I cannot find my receipt as I have moved several times. I recall ordering a band, receiving it and noticing a defect (chipped diamond). The sales person gave me the ring that was in the showcase, so it is quite possible a silver replica was given to me by mistake, but I feel genuinely ripped off now knowing the real value of the ring I made my vows with :(.

I would NOT recommend this company to anyone looking to sell their jewelry. I was a regular customer and recently I went to buy a ring for my wife from Hw7/Keele location. They asked my range and I said around $125. Then they found me a beautiful ring for $190. I was very happy and bought it. On the way home, I got a phone call from they saying they have sold a ring worth $900 for $190. So I came back to the shop and returned it and then they got me a silver basic ring for $190. I felt something is going on. On the very next day I returned it and got store credit. After couple of days, I sent my wife with the store credit and i told her to be very firm and not to show the store credit form. At the end she got a good ring for $ 75 and once they saw the store credit of $190, they have started telling that this ring actually costs $190. As my wife was very firm, she got it for $75 These people are playing games with people like us. I would never go to this place again.

I recently "won" two items in the Omni Jewelcrafters auction - a pair of diamond stud earrings valued at $4200 by Omni, and a diamond bracelet valued at $17, 000.00 by Omni. I tried to get an independent appraisal from Omni about the value of the pieces and got a runaround; after pushing them I received in appraisals. I was suspicious after they were willing to issue an appraisal for the earrings without even looking at them. After some discussion, I took both the earrings and the bracelet to EGL Labs, who Omni uses exclusively to value its diamonds. The appraiser at EGL said that he had the bracelet in his office the day before and refused to issue an appraisal, either through Omni or to myself directly.

I had an independent appraiser from GIA Labs look at both pieces; they valued the earrings at $3000, and the bracelet at $7, 000 - a $10, 000.00 difference. Either Omni misrepresented the valuation of these pieces or was grossly incompetent, particularly with the bracelet. It is no wonder that the appraiser at EGL examined the bracelet and then refused to issue an appraisal. It would force him to either contradict a major client or to break ethics and participate in the misrepresentation. Despite his abruptness, I commend him for refusing to issue the appraisal, as that was the correct and ethical action to take in his situation.

In light of the valuations by the GIA lab and the price that I paid (about 1/2 of the GIA appraisals) I decided to keep the pieces. However, I will never do business with Omni again and would recommend that others stay away because of these unethical markups and appraisals.

patrick.[protected]@gmail.com